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All Journal Forum Manajemen Jurnal Ilmiah Satyagraha Jurnal Ekonomi Efektif Nusantara Hasana Journal Jurnal Ekonomi, Manajemen, Akuntansi
Ni Made Yudhaningsih
Fakultas Ekonomi Dan Bisnis, Universitas Mahendradatta
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Nursing Social Sciences

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PENGARUH PERAN JOB SATISFACTION DALAM MEMEDIASI FLEXIBLE WORKING ARRAGEMENTS TERHADAP EMPLOYEE PERFORMANCE PASCA PANDEMI COVID-19 DI PT. BPR MITRA BALI MANDIRI MENGWI BADUNG Ni Putu Monica Puspitasari; Ni Made Yudhaningsih; I Kadek Donny Wishanesta
Nusantara Hasana Journal Vol. 3 No. 6 (2023): Nusantara Hasana Journal, November 2023
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v3i6.1003

Abstract

The Covid-10 pandemic has made all the business world sink without exception so that the country's economy has become unstable, due to the absence of economic development, customers are even competing to withdraw their funds at the Bank for daily needs due to restrictions on being prohibited from leaving the house by the government to limit the transmission of the virus. As a result, the banking world has also collapsed and we have to look for other efforts, one of which is to implement work from home, with flexible work to create job satisfaction so that performance can be improved even though it is not like the normal days before Covid-19. This was also carried out by PT. BRP Mitra Bali independently in an effort to run the company's business from adversity. This research was conducted at PT. BPR. Mitra Bali Bandiri with the title The Influence of the Role of Job Satisfaction in Mediating Flexible Working Arrangements on Employee Performance Post the Covid-19 Pandemic at BPR. Mitra Bali Mandiri. This research uses an associative research design type with quantitative research methods, with research techniques carried out by interviews, distributing questionnaires, documents and literature, as well as using classical assumption tests and simple linear regression tests which are tested with the help of the IBM SPSS Statistics 26 computer program. Results from research obtained that (1). Flexible Working Arragements (Flexible Work) has a positive and significant effect on Employee Performance. The results of this study indicate that (2). Flexible Working Arragements have a positive effect on Job Satisfaction, (3). Flexible Working Arragements Job Satisfaction have a positive and simultaneous effect on Employee Performance (4). Working Arragements through Job Satisfaction on Employee Performance has a positive and simultaneous influence either individually or together, both directly and indirectly on PT. BPR. Mitra Bali Mandiri .
Pengaruh Quality of service dan Strategi Promotion Terhadap Kepuasan Pelanggan UMKM Kuliner di Badung Asti Sedu Tegi; Ni Made Yudhaningsih; I Kadek Donny Wishanesta
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 6: September 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i6.4935

Abstract

This research aims to analyze and test the influence between the variables studied in this research. The influences tested include the partial and simultaneous influence of quality service and promotion on customer satisfaction. The type of research used in this research is a quantitative approach. The number of samples in this research was 130 Waroeng Pan Yoga customers. The data collection method in this research used observation and questionnaires. The measurement scale used in this research is the Likert scale. The data analysis techniques in this research are descriptive analysis, classical assumption test, multiple linear regression analysis and hypothesis testing consisting of the f test, t test and determinant coefficient. The data in this study was processed using SPSS 21 for Windows. The results of this research show that partially the quality service and promotion variables have a positive and significant effect on customer satisfaction, which is shown by values ​​of 0.005 and 0.006, which means <0.05. Simultaneously, the quality service and promotion variables have a positive and significant influence on customer satisfaction, 0.000, which means <0.05. The suggestion in this research is for companies to pay attention to quality service and promotion factors to increase customer satisfaction.
Co-Authors Amirah Amirah Astari, Anak Agung ELik Asti Sedu Tegi I Dewa Nyoman Usadha I kadek donny wishanesta I Ketut Merta Komang Agus Rudi Indra Laksmana Ngurah Arya Suryadhana Ni Putu Monica Puspitasari Ni Rai Riska Yudiani Ni Wayan Suartini Nofita Sari Ndoen Putu Dita Saptarini