Article Per Year (5 Year)
p-Index From 2020 - 2025
2.332
P-Index
This Author published in this journals
All Journal Jurnal Siasat Bisnis JURNAL ILMU PEMERINTAHAN Journal of Governance and Public Policy Jurnal Manajemen Pelayanan Publik Otoritas : Jurnal Ilmu Pemerintahan Dinamisia: Jurnal Pengabdian Kepada Masyarakat Nation State : Journal of International Studies Jurnal Public Policy Madaniya Journal of Contemporary Governance and Public Policy Wedana: Jurnal Kajian Pemerintahan, Politik, dan Birokrasi Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks
Pahmi Amri
Department Of Government Studies, Faculty Of Social And Political Sciences, Universitas Islam Riau
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Social Sciences Transportation Other

Published : 17 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Manajemen Pelayanan Publik

 1 
Leadership and Institutional Design in Public Service Digitalization Suri, Dia Meirina; Amri, Pahmi; Hildawati, Hildawati
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53807

Abstract

Digitalization of public services has become an influential agenda for the government in today's digital era. However, to succeed in this digital transformation, institutions and leaders face challenges, such as unpreparedness of infrastructure and resources and mismatches between regulations and policies. This study analyzes and explains the appropriate leadership and institutional design in digitalizing public services. The method used is a case study approach with data collection using interviews with research informants. The results of the interviews are processed using the Nvivo 12 Plus data processing application and analyzed qualitatively. The results found that leadership and institutional roles are interrelated and influence each other in digitalizing public services. Robust leadership design in vision and strategy, building a culture of innovation, along with institutional design that can organize, facilitate collaboration, and manage organizational change, form a solid foundation for the success of digitizing public services. However, these changes must be balanced with continuous evaluation to refine and improve digital services. This research is expected to contribute to the government in facing challenges in implementing the digitalization of public services, especially in leadership and institutional design.
Co-Authors Agung Wicaksono Ardiansyah Ardiansyah Ardiansyah ARDIANSYAH ARDIANSYAH Dia Meirina Suri Dinda Adelia Efendi Ibnu Susilo Faez Syahroni Fikri, Rijalul Hildawati Hildawati, Hildawati Irwan Gesmi Khotami M. Rafi M. Rafi Moris Adidi Yogia Moris Adidi Yogia Panca Setyo Prihatin Riauan, Muhd Ar. Imam Sasmi, Dini Tiara Siti Hajar Suparto Suparto syuhada Syuhada Syuhada Tarmizi Yussa Ulung Pribadi, Ulung Wijaya, Mendra Wira Atma Hajri, Wira Atma Yudilla, Artha