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Analisis Sentimen Kepuasan Pengguna My Jne App Menggunakan Metode Support Vector Machine (SVM) Dan NaÃ¯ve Bayes Classifier (NBC) Aulawi, Hilmi; Kurniawati, Rina; Permana, Yogi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1519

The aim of this research is to find problems with PT's goods expedition services. The first Tiki Lintas Nugraha (JNE), as well as the solution to this problem, based on reviews on various social media about PT's performance and services. The first Nugraha Line Tiki (JNE). Sentiment analysis is the computational study of a person's opinions, behavior, and emotions toward highly debated events or issues in society. One of the highly debated issues in 2021 is the policy of the My JNE Application system and social media as customer service for shipping goods. Of the two classification methods, the one with the highest accuracy value was selected. In this research, the Naive Bayes Classifier method is used to determine class groups of text documents. This method shows a fairly high level of accuracy, with a value of 97.67%. Next, the most common problems found based on the appearance of negative words were analyzed using text association. There are four main topics of many problems. The Analytic Network Process (ANP) process is used in the next stage to determine the solution priority from the output of the first stage to determine the solution priority level. Solutions that can be applied to My JNE system policy problems and social media customer service related to freight forwarding services include system improvement strategies and application maintenance that many complain about. Strategy to improve the skills of couriers and employees, strategy to improve employee and courier performance, strategy to strengthen the lost package policy by replacing lost items with the same amount, and strategy to provide punishment to couriers and employees if they make a mistake.

Analisis Tentang Kajian Objek Pendidikan Islam dalam Perspektif Hadits Jakrinur, Adam; Khairan, M. Ari; Parifia, Rafki; Permana, Yogi; Wismanto, Wismanto
MARAS : Jurnal Penelitian Multidisiplin Vol. 2 No. 2 (2024): MARAS : Jurnal Penelitian Multidisiplin, Juni 2024
Publisher : Lumbung Pare Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60126/maras.v2i2.247

Bagian dari tugas kekhalifahan manusia adalah memperhatikan tentang pendidikan. Oleh karena itu, dalam prakteknya kegiatan pendidikan harus dilaksanakan dengan penuh tanggung jawab dan secara konsisten. Islam memberikan pandangan bahwa konsep-konsep yang mendasar tentang pendidikan pengaplikasiannya dalam dunia pendidikan. Diantara bahasan yang dibahas adalah obyek pendidikan. Salah satu bahasan yang sangat penting untuk dibahas dalam pendidikan Islam adalah tentang objek pendidikan yang ditelaah melalui hadits-Hadits Rasulullah. Tujuan penelitian ini adalah untuk mengungkap bentuk objek pendidikan islam perspektif Hadits rasulullah. Metode yang digunakan dalam penelitian ini adalah penelitian kualitatif, jenis penelitian ini termasuk kategori penelitian kepustakaan. Peneliti menelusuri hadits rasulullah yang berkaitan dengan objek pendidikan. Berbasis kesesuaian dengan teknik pengumpulan data menggunakan dokumentasi agar memperoleh data yang relevan serta menganalisisnya menggunakan content analysis. Setelah dilakukan penelitian, ternyata hasil penelitian ini menemukan beberapa poin bahwa Hadits Rasulullah dalam kajian obyek pendidikan mencakup objek pendidikan Islam yang mencakup unsur-unsur pendidikan Islam itu sendiri. Unsur-unsur yang dimaksud adalah; tujuan pendidikan, pendidik, peserta didik, metode, materi, penilaian (evaluasi), konteks sosio-kultural.

Analisis Sentimen Kepuasan Pengguna My Jne App Menggunakan Metode Support Vector Machine (SVM) Dan NaÃ¯ve Bayes Classifier (NBC) Aulawi, Hilmi; Kurniawati, Rina; Permana, Yogi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1519

The aim of this research is to find problems with PT's goods expedition services. The first Tiki Lintas Nugraha (JNE), as well as the solution to this problem, based on reviews on various social media about PT's performance and services. The first Nugraha Line Tiki (JNE). Sentiment analysis is the computational study of a person's opinions, behavior, and emotions toward highly debated events or issues in society. One of the highly debated issues in 2021 is the policy of the My JNE Application system and social media as customer service for shipping goods. Of the two classification methods, the one with the highest accuracy value was selected. In this research, the Naive Bayes Classifier method is used to determine class groups of text documents. This method shows a fairly high level of accuracy, with a value of 97.67%. Next, the most common problems found based on the appearance of negative words were analyzed using text association. There are four main topics of many problems. The Analytic Network Process (ANP) process is used in the next stage to determine the solution priority from the output of the first stage to determine the solution priority level. Solutions that can be applied to My JNE system policy problems and social media customer service related to freight forwarding services include system improvement strategies and application maintenance that many complain about. Strategy to improve the skills of couriers and employees, strategy to improve employee and courier performance, strategy to strengthen the lost package policy by replacing lost items with the same amount, and strategy to provide punishment to couriers and employees if they make a mistake.

PENENTUAN KARYAWAN TERBAIK DENGAN METODE SIMPLE ADDITIVE WEIGHTING (SAW) DI PT. KB BUKOPIN TBK. Permana, Yogi; Natsir, Fauzan; Suaedah, Siti
Jurnal Aplikasi Teknologi Informasi dan Manajemen (JATIM) Vol 5 No 2 (2024): Jurnal Aplikasi Teknologi Informasi dan Manajemen (JATIM) Oktober 2024
Publisher : Fakultas Teknik Universitas Islam Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31102/jatim.v5i2.3046

KB Bukopin Tbk selalu melakukan penilaian terhadap karyawannya dalam setiap bulan untuk penentuan karyawan terbaik bagi karyawan yang memenuhi syarat untuk menjadi yang terbaik dalam proses penilaian sesuai dengan kriteria yang telah ditetapkan. Untuk menentukan apakah karyawan layak mendapatkan predikat karyawan terbaik dengan proses evaluasi secara manual, proses olah datanya cukup memakan waktu yang banyak, dan untuk meningkatkan kualitas dan mempercepat pengolahan data karyawan dengan metode SAW. Tujuan dalam penelitian ini berupaya membangun sistem pendukung keputusan supaya dapat memudahkan pada saat melakukan penilaian terhadap kinerja karyawan di PT. KB Bukopin dan menghindari adanya ketidakadilan dalam penilaian ini. Sebelum menggunakan sistem pendukung keputusan dalam penilaian karyawan membutuhkan waktu cukup lama, sehingga dengan menggunakan sistem pendukung keputusan ini menghasilkan sistem yang waktu penilaiannya menjadi lebih singkat sehingga tidak mengganggu kegiatan yang lain di PT. KB Bukopin.

Pengaruh ROA, ROI, Dan EPS terhadap Nilai Perusahaan Pada PT. Cheoron Pokphand Indonesia Permana, Yogi; Intani, Marcela; Putri, Destiana
ProBisnis : Jurnal Manajemen Vol. 15 No. 6 (2024): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian ini bertujuan untuk menganalisis pengaruh Return on Assets (ROA), Return on Investment (ROI), dan Earnings Per Share (EPS) terhadap nilai perusahaan pada PT. Charoen Pokphand Indonesia (CPIN). Menggunakan pendekatan kuantitatif deskriptif, penelitian ini memanfaatkan data panel yang mencakup laporan keuangan tahunan hingga Juni 2024, dengan variabel bebas ROA, ROI, dan EPS, serta nilai perusahaan yang diukur melalui Price to Book Value (PBV). Hasil penelitian menunjukkan bahwa ROA, ROI, dan EPS memiliki pengaruh signifikan terhadap kinerja perusahaan. ROA sebesar 2,17% mencerminkan efisiensi moderat dalam pengelolaan aset, sementara ROI meningkat dari 3,37% menjadi 4,14%, menunjukkan peningkatan efisiensi dalam penggunaan aset. EPS mengalami kenaikan signifikan sebesar 29,4%, menunjukkan pertumbuhan laba yang lebih besar per saham. Peningkatan ROI dan EPS berpotensi meningkatkan kepercayaan investor, yang pada gilirannya dapat memperkuat posisi perusahaan di pasar. Penelitian ini menyimpulkan bahwa pengelolaan aset yang lebih efisien dan peningkatan laba per saham menjadi kunci dalam meningkatkan daya tarik perusahaan di pasar saham. CPIN disarankan untuk terus meningkatkan pengelolaan aset dan investasi, serta memanfaatkan teknologi digital untuk memperkuat efisiensi operasional dan daya saing perusahaan di pasar domestik dan global.

Analisis Pengaruh Kualitas Produk dan Lokasi terhadap Kepuasan Konsumen Kopi SOE di Kalangan Gen Z Jakarta Barat Permana, Yogi
INVESTASI : Inovasi Jurnal Ekonomi dan Akuntansi Vol. 3 No. 1 (2025): Artikel Penelitian
Publisher : Soratekno Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59696/investasi.v3i1.86

This research highlights the importance of marketing in achieving company targets by meeting consumer preferences and expectations. Coffee shops in West Jakarta offer high-quality coffee and a comfortable atmosphere, which are key factors for business success. PT EOS Maju Bersama, through the Kopi Soe brand, has been innovating since 2018 and has more than 200 franchise outlets. This study aims to determine the influence of product quality and location on the purchase satisfaction of Kopi Soe among Gen Z in West Jakarta. The research uses a quantitative descriptive method with surveys. A pre-survey was conducted with 25 respondents to examine various issues related to the research, while the sample related to the title consisted of 96 respondents. The sample was determined using the Non Probability Sampling method and the Purposive Sampling technique. The results showed that both partially and simultaneously, product quality and location have a positive and significant impact on purchase satisfaction, with the regression equation Y = 0.373 + 0.439X1 + 0.587X2. The partial determination coefficient value is 0.824 with a percentage of 82.4% for the product quality variable and 0.813 with a percentage of 81.3% for the location variable. The simultaneous determination coefficient value is 0.866 with a percentage of 86.6%.

Pengaruh Penggunaan E-Wallet terhadap Pola Kehidupan Mahasiswa Universitas Tangerang Raya Permana, Yogi; Aries, Ega Silvy; Marliana, Mayada; Khomzah, Nurul; Pujia, Dede Puspa
Jurnal Pendidikan Tambusai Vol. 9 No. 2 (2025): Agustus
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v9i2.30716

Penelitian ini mengkaji dampak penggunaan E-wallet terhadap perilaku konsumsi mahasiswa Universitas Tangerang Raya. E-wallet merupakan sarana pembayaran digital yang memungkinkan transaksi non-tunai tanpa memerlukan kartu fisik. Penelitian ini dilakukan dengan pendekatan kuantitatif dan metode survei terhadap 40 mahasiswa aktif yang telah menggunakan E-wallet selama minimal dua bulan. Pemilihan responden menggunakan teknik purposive sampling, dan data diperoleh melalui kuesioner skala Likert. Analisis data dilakukan menggunakan SPSS versi 31 melalui uji validitas, uji asumsi klasik, dan uji hipotesis. Hasil menunjukkan bahwa faktor kepercayaan terhadap E-wallet dan pemahaman produk secara signifikan memengaruhi pola belanja mahasiswa. Kemudahan transaksi melalui E-wallet memberikan dampak positif, namun juga berpotensi meningkatkan perilaku konsumtif di kalangan mahasiswa.

PENDAMPINGAN DALAM PEMBENTUKAN KELOMPOK ILMIAH REMAJA (KIR) SMA NEGERI 1 BAROS, BANTEN Aeni, Nurul; Guntara, Yudi; Ratnasari, Desi; Alfian, Iqbal; Riadah, Riadah; Asroriah, Siti; Permana, Yogi; Maharani, Anissa Listiana; Sari, Diah Permana
BEGAWE: Jurnal Pengabdian Masyarakat Vol. 1 No. 2 (2023): BEGAWE: Jurnal Pengabdian Masyarakat, Desember 2023
Publisher : Lembaga Berugak Baca

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62667/begawe.v1i2.28

Currently, schools are competing to form extracurriculars in the field of writing, especially in the field of scientific writing such as the Youth Scientific Group. SMAN 1 Baros is one of the schools in Serang Regency that has the potential of students in the field of scientific writing. One of the places to shelter this potential is by forming extracurricular Adolescent Ilmiah Group (KIR). Students of PLP-PPLK Physics Education, Untirta, Banten collaborated with physics teachers at SMAN 1 Baros to provide assistance and the formation of the Youth Scientific Group of SMAN 1 Baros (KIBAR). In its implementation, several series of activities were carried out including socialization of KIR, registration of KIBAR members, basic training of scientific papers, research and preparation of scientific papers, and work titles. The result of this assistance is the formation of extracurricular activities of the Youth Scientific Group of SMAN 1 Baros (KIBAR) and its members have been able to make scientific papers. Then the response from the teacher council and students at SMAN 1 Baros was very positive with the establishment of this KIBAR extracurricular.

Dynamics of Gender Law Towards Legal Protection for Women in Indonesia Yudanto, Haryo; Permana, Yogi; Tristiani, Tristiani; Gunawan, Sigit; Yusup Permana, Deni
Asian Journal of Social and Humanities Vol. 2 No. 11 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i11.366

This study explores the dynamics of gender law that affect legal protection for women in Indonesia, especially in Cirebon City. Using a qualitative approach, data is analyzed from a variety of sources, including laws, policies, and legal practices. The results highlight challenges such as gender-based violence, discrimination, and limited access to health and education services. The proposed policy implications include harmonization of legislation, strengthening the role of the government and civil society, increasing gender awareness, and better legal protection for women.

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