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All Journal Jurnal Teknik Industri J@TI (TEKNIK INDUSTRI) Jurnal Manajemen Teknologi Trikonomika: Jurnal Ekonomi Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri
Budhi Prihartono
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

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Kompetensi SDM dan Kualitas Pelayanan Rumah Sakit Prihartono, Budhi; Sudirman, Iman; Ratnamiasih, Ina; Govindaraju, Rajesri
Jurnal Trikonomika Vol 11, No 1 (2012): Edisi Juni 2012
Publisher : Jurnal Trikonomika

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Abstract

There are many studies about factors influencing the hospital service quality. They’re focused on those aspects of the services directly felt by the patient. Problems that cause the low service quality had been studying, continually. In this preliminary study, factors influencing the service quality that are related to clinical human resources competency are explored. Factors that mediate the relationship between human resource competency and service quality, namely job satisfaction, also discussed in this study so as to obtain a comprehensive picture of the factors that cause the service quality. This study is an exploratory study. A single case study was executed at a private hospital in Bandung. A number of semi-structured interviews were executed with a number of doctors, hospital managers and nurses. Questionnaires were distributed to a number of nurses. The results showed that the the clinical human resource competency influences the hospital service quality through job satisfaction.
Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung Ratnamiasih, Ina; Govindaraju, Rajesri; Prihartono, Budhi; Sudirman, Iman
Jurnal Trikonomika Vol 12, No 2 (2013): Edisi Desember 2013
Publisher : Jurnal Trikonomika

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Abstract

Rumah sakit memegang peranan penting bagi pertumbuhan suatu negara. Kualitas layanan rumah sakit yang buruk menyebabkan permasalahan kesehatan masyarakat tidak terselesaikan. Penelitian ini dilakukan untuk mendapatkan gambaran mengenai kualitas layanan bagian rawat inap rumah sakit di Bandung. Bagaimanapun, pengukuran yang dilakukan dengan menggunakan persepsi pasien dapat menghasilkan gambaran mengenai kualitas layanan rumah sakit. Penelitian ini menggunakan metode studi kasus. Rumah sakit umum telah dihubungi untuk menjadi objek penelitian ini. Rumah sakit beragam dalam hal kepemilikannya, yaitu sebagai rumah sakit milik swasta dan milik pemerintah. Hanya 6 dari 19 rumah sakit yang tertarik dan bersedia meluangkan waktu untuk diteliti. Hasil penelitian menunjukkan bahwa kualitas layanan rumah sakit relatif sudah baik. Namun, terdapat keluhan yang cukup signifikan mengenai kurangnya waktu yang disediakan oleh dokter, rumah sakit tidak secara kontinyu memberikan informasi mengenai penyakit pasien, termasuk informasi mengenai kemungkinan komplikasinya, dan kurangnya kebijakan rumah sakit dalam melatih dan menjelaskan tentang cara menangani rasa sakit.
The Development of Customer Loyalty Model for Mobile Travel Agent Application Prihartono, Budhi; Ashari, Muhammad Azhar; Rizkiana, Aldila
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.603 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.1-11

Abstract

The growth of smartphone users in Indonesia opens up business opportunities for service providers, in particular via m-commerce. However, along with these great opportunities and rivalry, service providers are required to make consumers faithful to the products and services they deliver.  This research aimed to develop a conceptual model for an application based on m-commerce, particularly in the context of the mobile travel agent application.  The research model was based on the application of five dimensions of mobile service quality (M-S-QUAL), customer engagement, and commitment as the predecessor factors of customer loyalty.  The study was conducted on 760 MTA application users who participated in an online survey.  The data were divided into two groups based on the level of income to be further analyzed using the Multigroup Structural Equation Modeling (SEM).  The Multigroup SEM analysis showed that the concept of customer loyalty was explained differently by the two groups with different income levels.
Empowering Women-Fashion SMEs: Dynamic Capabilities, Agility, and Resilience Prihartono, Budhi; Maulidan, Rahmat; Zulfatri, Muthi Maitsa; Damayanti, Annisa Rizqi
Jurnal Manajemen Teknologi Vol. 24 No. 3 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.3.6

Abstract

Abstract: This study investigates how digital transformation enhances organizational resilience in women’s fashion SMEs through the roles of digital transformation, innovation capability and organizational agility, grounded in Dynamic Capabilities Theory. Utilizing non-probability purposive sampling, data were collected from 92 SMEs in the Jabodetabek region and analyzed via SEM-PLS and SPSS 15.0. Findings indicate that digital transformation significantly strengthens innovation capability and directly enhances organizational resilience, though it does not significantly affect organizational agility. Innovation capability emerges as a robust predictor of both organizational agility and resilience, while agility itself directly contributes to resilience. The study extends Dynamic Capabilities Theory to resource-constrained creative-sector SMEs in developing economies, demonstrating their capacity to cultivate strategic capabilities amid turbulence. It addresses a critical gap in the literature by empirically examining the interplay among digital transformation, innovation capability, agility, and resilience within an SME context. Practical implications suggest that support institutions, business coaches, and policymakers can leverage this model to design targeted development programs that foster adaptive, proactive, and resilient SMEs capable of navigating uncertainties such as volatile consumer demand, economic instability, and digital disruption
PERANCANGAN MEKANISME PENILAIAN DAN EVALUASI KINERJA SUPPLIER PADA PUSAT PENJUALAN DAN DISTRIBUSI X DENGAN PENDEKATAN FUZZY MULTI-CRITERIA DECISION MAKING (FMCDM) DAN ISM-FUZZY MICMAC Prihartono, Budhi; Darmawan, Rachel Aliya; Kamilah, Mursyida; Rizkiana, Aldila
J@ti Undip: Jurnal Teknik Industri Vol 21, No 1 (2026): Januari 2026
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jati.1.1.47-57

Abstract

Pusat penjualan dan distribusi X mengalami penurunan penjualan yang besar pada tahun 2021–2023. Hal ini disebabkan oleh disrupsi eksternal, seperti pandemi global dan perubahan teknologi. Analisis internal menunjukkan kelemahan supplier, terutama dalam ketepatan pengiriman, kualitas produk, dan penanganan klaim. Ketiadaan mekanisme evaluasi supplier yang formal dan terstruktur berisiko menghambat pemulihan kondisi dan menurunkan daya saing operasional jangka panjang. Penelitian ini bertujuan membuat mekanisme penilaian dan evaluasi kinerja supplier yang strategis dan selaras dengan tujuan bisnis, dengan mengacu pada standar internasional seperti ISO 9001 dan Framework of Standards to Secure and Facilitate Global Trade (SAFE FoS). Metode penelitian menggunakan pendekatan kualitatif dan kuantitatif, termasuk gap analysis untuk merumuskan tujuan strategis dan mengembangkan kriteria yang divalidasi melalui literatur dan wawancara pemangku kepentingan. Pembobotan kriteria dilakukan dengan Fuzzy Multi-Criteria Decision Making (FMCDM), lalu pemetaan hierarkis menggunakan ISM–Fuzzy MICMAC. Hasil penelitian berupa structured scorecard, indikator, dan protokol evaluasi yang diformalkan dalam prosedur standar untuk supplier baru maupun yang sudah ada. Sistem ini memungkinkan pemantauan berkelanjutan dan penilaian objektif, sehingga meningkatkan manajemen risiko pengadaan dan mendukung efisiensi operasional pusat penjualan dan distribusi X. Abstract[Design of Supplier Performance Assessment and Evaluation Mechanism at Sales and Distribution Center X Using Fuzzy Multi-Criteria Decision Making (FMCDM) and ISM-Fuzzy MICMAC Approach]Sales and distribution center X sales decline from 2021 to 2023 due to the external disruptions, like the global pandemic and changes in technology demand. Internal analysis showed weak supplier performance, especially in on-time delivery, product quality, and claim handling. No formal and clear supplier evaluation system risks slowing recovery and cutting long-term competitiveness. This study aims to make a strategic supplier assessment and evaluation system that matches business goals and follows global standards like ISO 9001 and the Framework of Standards to Secure and Facilitate Global Trade (SAFE FoS). The study uses both qualitative and quantitative methods, including gap analysis to set goals and build criteria, checked by literature and interviews with stakeholders. Criteria are weighted with Fuzzy Multi-Criteria Decision Making (FMCDM) and hierarchical mapping with ISM–Fuzzy MICMAC. The research output includes a structured scorecard, indicators, and standard evaluation steps that helps ongoing monitoring, fair assessment, and higher operational efficiency.Keywords: Fuzzy Multi-Criteria Decision Making (FMCDM); Interpretive Structural Modeling (ISM); Matrice d'Impacts Croisés Appliquée à un Classement (MICMAC); supplier performance; performance assessment indicators
The Impact of Organizational Readiness on Financial and Project Performance from the Employee's Perspective: A Case Study Gumilang, Zahwa Fitria; Prihartono, Budhi
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 27 No. 1 (2025): June 2025
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.27.1.33-50

Abstract

The COVID-19 pandemic forced non-essential sectors to limit operations, leading to financial decline. Organizational readiness to adopt digital technology has become critical for firms' survival. However, limited empirical research has explored the correlation between organizational readiness, financial performance, and project performance. This study aims to address this gap by examining these relationships. Using a quantitative approach, this study employed non-probability purposive sampling, collecting 85 data points between December 27, 2021, and January 27, 2022. A total of 30 indicators were used to measure five research constructs, and the data were analyzed using the PLS-SEM method with SmartPLS software. The findings indicate that organizational readiness positively influences project performance through the mediating effect of organizational capabilities, specifically dynamic capabilities and project management capabilities. Both dynamic capabilities and project management capabilities positively affect project performance. Additionally, the study reveals a positive correlation between project performance and financial performance. However, dynamic capabilities do not significantly impact project management capabilities. This study suggests that top management should optimize the utilization of existing assets, enhance technical capabilities, align resources with strategic objectives, foster innovation, secure organizational support, cultivate an innovative work environment, and maintain a clear business vision.
Co-Authors Ashari, Muhammad Azhar Damayanti, Annisa Rizqi Darmawan, Rachel Aliya Gumilang, Zahwa Fitria Iman Sudirman Ina Ratnamiasih Kamilah, Mursyida Maulidan, Rahmat Rajesri Govindaraju Rizkiana, Aldila Zulfatri, Muthi Maitsa