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All Journal Jurnal Teknik Industri J@TI (TEKNIK INDUSTRI) Jurnal Manajemen Teknologi Trikonomika: Jurnal Ekonomi Journal of ICT Research and Applications PERFORMA : Media Ilmiah Teknik Industri Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Journal of Research in Industrial Engineering and Management
Budhi Prihartono
Institut Teknologi Bandung
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Other

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Kompetensi SDM dan Kualitas Pelayanan Rumah Sakit Prihartono, Budhi; Sudirman, Iman; Ratnamiasih, Ina; Govindaraju, Rajesri
Jurnal Trikonomika Vol 11, No 1 (2012): Edisi Juni 2012
Publisher : Jurnal Trikonomika

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Abstract

There are many studies about factors influencing the hospital service quality. They’re focused on those aspects of the services directly felt by the patient. Problems that cause the low service quality had been studying, continually. In this preliminary study, factors influencing the service quality that are related to clinical human resources competency are explored. Factors that mediate the relationship between human resource competency and service quality, namely job satisfaction, also discussed in this study so as to obtain a comprehensive picture of the factors that cause the service quality. This study is an exploratory study. A single case study was executed at a private hospital in Bandung. A number of semi-structured interviews were executed with a number of doctors, hospital managers and nurses. Questionnaires were distributed to a number of nurses. The results showed that the the clinical human resource competency influences the hospital service quality through job satisfaction.
Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung Ratnamiasih, Ina; Govindaraju, Rajesri; Prihartono, Budhi; Sudirman, Iman
Jurnal Trikonomika Vol 12, No 2 (2013): Edisi Desember 2013
Publisher : Jurnal Trikonomika

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Abstract

Rumah sakit memegang peranan penting bagi pertumbuhan suatu negara. Kualitas layanan rumah sakit yang buruk menyebabkan permasalahan kesehatan masyarakat tidak terselesaikan. Penelitian ini dilakukan untuk mendapatkan gambaran mengenai kualitas layanan bagian rawat inap rumah sakit di Bandung. Bagaimanapun, pengukuran yang dilakukan dengan menggunakan persepsi pasien dapat menghasilkan gambaran mengenai kualitas layanan rumah sakit. Penelitian ini menggunakan metode studi kasus. Rumah sakit umum telah dihubungi untuk menjadi objek penelitian ini. Rumah sakit beragam dalam hal kepemilikannya, yaitu sebagai rumah sakit milik swasta dan milik pemerintah. Hanya 6 dari 19 rumah sakit yang tertarik dan bersedia meluangkan waktu untuk diteliti. Hasil penelitian menunjukkan bahwa kualitas layanan rumah sakit relatif sudah baik. Namun, terdapat keluhan yang cukup signifikan mengenai kurangnya waktu yang disediakan oleh dokter, rumah sakit tidak secara kontinyu memberikan informasi mengenai penyakit pasien, termasuk informasi mengenai kemungkinan komplikasinya, dan kurangnya kebijakan rumah sakit dalam melatih dan menjelaskan tentang cara menangani rasa sakit.
The Development of Customer Loyalty Model for Mobile Travel Agent Application Prihartono, Budhi; Ashari, Muhammad Azhar; Rizkiana, Aldila
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.603 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.1-11

Abstract

The growth of smartphone users in Indonesia opens up business opportunities for service providers, in particular via m-commerce. However, along with these great opportunities and rivalry, service providers are required to make consumers faithful to the products and services they deliver.  This research aimed to develop a conceptual model for an application based on m-commerce, particularly in the context of the mobile travel agent application.  The research model was based on the application of five dimensions of mobile service quality (M-S-QUAL), customer engagement, and commitment as the predecessor factors of customer loyalty.  The study was conducted on 760 MTA application users who participated in an online survey.  The data were divided into two groups based on the level of income to be further analyzed using the Multigroup Structural Equation Modeling (SEM).  The Multigroup SEM analysis showed that the concept of customer loyalty was explained differently by the two groups with different income levels.
The Development of Customer Loyalty Model for Mobile Travel Agent Application Budhi Prihartono; Muhammad Azhar Ashari; Aldila Rizkiana
Jurnal Teknik Industri Vol. 21 No. 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.603 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.1-11

Abstract

The growth of smartphone users in Indonesia opens up business opportunities for service providers, particularly via m-commerce. However, along with these great opportunities and rivalry, service providers are required to make consumers faithful to the products and services they deliver.  This research aims to develop a conceptual model for an application based on m-commerce, particularly mobile travel agent applications.  The research model is based on applying five dimensions of Mobile Service Quality (M-S-QUAL), customer engagement, and commitment as the predecessor factors of customer loyalty.  The study was conducted on 760 MTA application users who participated in an online survey.  The data were divided into two groups based on income level to be further analyzed using the Multigroup Structural Equation Modeling (SEM).  The Multigroup SEM analysis shows that the concept of customer loyalty was explained differently by the two groups with different income levels.
Development of Customer Loyalty Model on Online Transportation Service: A Case Study in Indonesia Budhi Prihartono; Karina Rizky Ismantia; Fidruzal Fahlevi
Jurnal Teknik Industri Vol. 24 No. 1 (2023): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol24.No1.1-16

Abstract

The impact of technology on public transport has led to a new online transportation service. Its emergence makes the competition increasingly competitive. Therefore, customer loyalty becomes an important aspect of winning the competition. This research analyzed the effect of customer service, service delivery, onboard experience, public image, service value, and customer satisfaction on customer loyalty to online transportation. 517 respondents were obtained and divided into two groups: captive rider and choice rider. Data processing is carried out using a multigroup SEM technique. The results showed that there was a significant moderation effect of the different characteristics of users. In the captive rider group, onboard experience and service value did not affect customer satisfaction, and service value did not affect customer loyalty. Customer satisfaction influenced customer loyalty, and the effect was more robust than the choice rider group. In the choice rider group, the public image did not affect customer satisfaction, but service value influenced customer loyalty. Factors proven to influence customer loyalty significantly can be developed by companies to improve their competitive advantage in an increasingly competitive market of online transportation services.
Leveraging Data Management Capabilities for Innovation Capabilities: The Moderating Role of Cross-Functional Integration Destina Ratna Asih Khodijah Kadarsah; Rajesri Govindaraju; Budhi Prihartono
Journal of ICT Research and Applications Vol. 17 No. 3 (2023)
Publisher : DRPM - ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/itbj.ict.res.appl.2023.17.3.7

Abstract

In today’s dynamic and competitive business environment, data are crucial for sustaining a competitive advantage. Organizations are also constantly seeking ways to enhance their innovation capabilities in order to stay ahead of the competition. One critical factor that has been identified as influential in enabling innovation are the organization’s data management capabilities. Past studies have found that cross-functional integration may enhance the impact of data management on innovation. Hence, this study aimed to investigate the influence of data management capabilities on explorative and exploitative innovation by considering the role of cross-functional integration as a moderating variable. This study used 116 data samples from medium and large companies across different industries in Indonesia. The PLS-SEM analysis was applied to test the research hypotheses. The results indicate that data management capabilities as a third-order construct, consisting of three dimensions, namely data governance, technology, and skills, have significant direct influences on explorative and exploitative innovation. This study demonstrated that cross-functional integration still plays an important role in amplifying the relationship between data management capabilities and innovation capabilities, especially in relation to explorative innovation.
PERANCANGAN STRATEGI PENGELOLAAN RISIKO PEMANGKU KEPENTINGAN BERBASIS PROSES BISNIS PADA PT X Prihartono, Budhi; Annasthacia, Gracella Audrey Phlycia; Fahlevi, Fidruzal
J@ti Undip: Jurnal Teknik Industri Vol 18, No 2 (2023): Mei 2023
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jati.18.2.120-129

Abstract

PT X merupakan perusahaan tambang pasir di daerah Cimangkok, Sukabumi yang sedang mengalami kesulitan dalam mencapai target produksi. PT X memiliki target produksi pasir sebesar 600-700 m3 per bulan namun rata-rata hasil produksi hanya mencapai 400-500 m3per bulan. Penelitian ini bertujuan untuk mengelola risiko pemangku kepentingan yang menghambat perusahaan dalam mencapai target produksinya. Untuk memperoleh hasil analisis risiko yang lebih holistik, penelitian akan meninjau analisis interaksi risiko dengan integrasi metode Interpretive structure modelling dan matriks MICMAC. Hasil analisis risiko pemangku kepentingan menunjukkan bahwa terdapat empat risiko utama yang masuk ke dalam kategori risiko influent dan perlu dikelola oleh perusahaan, yaitu komunikasi yang kurang efektif antar pekerja, hambatan operasional akibat human error, pekerja tidak melakukan operasi sesuai dengan prosedur, dan kurangnya pekerja dengan kapabilitas dan pengetahuan yang memadai. Risiko-risiko ini berasal dari proses bisnis inti yang berkaitan dengan proses bisnis penambangan pasir. Untuk mengelola risiko pemangku kepentingan PT X, hasil studi mengusulkan 4 strategi, yaitu perbaikan struktur organisasi perusahaan, penyusunan job description, penyusunan standard operating procedure, dan pelatihan serta sertifikasi keterampilan teknis pekerja. Abstract[Title: Strategy Design for Pemangku kepentingan-Risk Management Based on Business Process at PT X] PT X is a sand mining company located in Cimangkok area, Sukabumi, which is experiencing difficulties in achieving production targets. With a target of 600-700 m3, PT X can only manage to reach an average of 400-500 m3 sand production. This study aims to manage pemangku kepentingan risk at PT X. To obtain a more holistic risk analysis result, this study involves risk interaction analysis with the integration of the ISM and MICMAC methods. The result shows that there are four main risks from the influential category that need to be managed by the company: ineffective communication among workers, operational problems caused by human error, workers not performing their works according to procedures, and lack of workers with adequate capabilities and knowledge. This risk comes from core business processes that are related to sand mining. To manage the risk of PT X's stakeholders, the results of the study propose 4 strategies: improvement of the company's organizational structure, development of job description, development of standard operating procedures, and training as well as technical certification for workers.Keywords: core business process; stakeholder risk; risk interaction; risk mitigation; ISM-MICMAC
Empowering Women-Fashion SMEs: Dynamic Capabilities, Agility, and Resilience Prihartono, Budhi; Maulidan, Rahmat; Zulfatri, Muthi Maitsa; Damayanti, Annisa Rizqi
Jurnal Manajemen Teknologi Vol. 24 No. 3 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.3.6

Abstract

Abstract: This study investigates how digital transformation enhances organizational resilience in women’s fashion SMEs through the roles of digital transformation, innovation capability and organizational agility, grounded in Dynamic Capabilities Theory. Utilizing non-probability purposive sampling, data were collected from 92 SMEs in the Jabodetabek region and analyzed via SEM-PLS and SPSS 15.0. Findings indicate that digital transformation significantly strengthens innovation capability and directly enhances organizational resilience, though it does not significantly affect organizational agility. Innovation capability emerges as a robust predictor of both organizational agility and resilience, while agility itself directly contributes to resilience. The study extends Dynamic Capabilities Theory to resource-constrained creative-sector SMEs in developing economies, demonstrating their capacity to cultivate strategic capabilities amid turbulence. It addresses a critical gap in the literature by empirically examining the interplay among digital transformation, innovation capability, agility, and resilience within an SME context. Practical implications suggest that support institutions, business coaches, and policymakers can leverage this model to design targeted development programs that foster adaptive, proactive, and resilient SMEs capable of navigating uncertainties such as volatile consumer demand, economic instability, and digital disruption
PERANCANGAN MEKANISME PENILAIAN DAN EVALUASI KINERJA SUPPLIER PADA PUSAT PENJUALAN DAN DISTRIBUSI X DENGAN PENDEKATAN FUZZY MULTI-CRITERIA DECISION MAKING (FMCDM) DAN ISM-FUZZY MICMAC Prihartono, Budhi; Darmawan, Rachel Aliya; Kamilah, Mursyida; Rizkiana, Aldila
J@ti Undip: Jurnal Teknik Industri Vol 21, No 1 (2026): Januari 2026
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jati.1.1.47-57

Abstract

Pusat penjualan dan distribusi X mengalami penurunan penjualan yang besar pada tahun 2021–2023. Hal ini disebabkan oleh disrupsi eksternal, seperti pandemi global dan perubahan teknologi. Analisis internal menunjukkan kelemahan supplier, terutama dalam ketepatan pengiriman, kualitas produk, dan penanganan klaim. Ketiadaan mekanisme evaluasi supplier yang formal dan terstruktur berisiko menghambat pemulihan kondisi dan menurunkan daya saing operasional jangka panjang. Penelitian ini bertujuan membuat mekanisme penilaian dan evaluasi kinerja supplier yang strategis dan selaras dengan tujuan bisnis, dengan mengacu pada standar internasional seperti ISO 9001 dan Framework of Standards to Secure and Facilitate Global Trade (SAFE FoS). Metode penelitian menggunakan pendekatan kualitatif dan kuantitatif, termasuk gap analysis untuk merumuskan tujuan strategis dan mengembangkan kriteria yang divalidasi melalui literatur dan wawancara pemangku kepentingan. Pembobotan kriteria dilakukan dengan Fuzzy Multi-Criteria Decision Making (FMCDM), lalu pemetaan hierarkis menggunakan ISM–Fuzzy MICMAC. Hasil penelitian berupa structured scorecard, indikator, dan protokol evaluasi yang diformalkan dalam prosedur standar untuk supplier baru maupun yang sudah ada. Sistem ini memungkinkan pemantauan berkelanjutan dan penilaian objektif, sehingga meningkatkan manajemen risiko pengadaan dan mendukung efisiensi operasional pusat penjualan dan distribusi X. Abstract[Design of Supplier Performance Assessment and Evaluation Mechanism at Sales and Distribution Center X Using Fuzzy Multi-Criteria Decision Making (FMCDM) and ISM-Fuzzy MICMAC Approach]Sales and distribution center X sales decline from 2021 to 2023 due to the external disruptions, like the global pandemic and changes in technology demand. Internal analysis showed weak supplier performance, especially in on-time delivery, product quality, and claim handling. No formal and clear supplier evaluation system risks slowing recovery and cutting long-term competitiveness. This study aims to make a strategic supplier assessment and evaluation system that matches business goals and follows global standards like ISO 9001 and the Framework of Standards to Secure and Facilitate Global Trade (SAFE FoS). The study uses both qualitative and quantitative methods, including gap analysis to set goals and build criteria, checked by literature and interviews with stakeholders. Criteria are weighted with Fuzzy Multi-Criteria Decision Making (FMCDM) and hierarchical mapping with ISM–Fuzzy MICMAC. The research output includes a structured scorecard, indicators, and standard evaluation steps that helps ongoing monitoring, fair assessment, and higher operational efficiency.Keywords: Fuzzy Multi-Criteria Decision Making (FMCDM); Interpretive Structural Modeling (ISM); Matrice d'Impacts Croisés Appliquée à un Classement (MICMAC); supplier performance; performance assessment indicators
The Impact of Organizational Readiness on Financial and Project Performance from the Employee's Perspective: A Case Study Gumilang, Zahwa Fitria; Prihartono, Budhi
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 27 No. 1 (2025): June 2025
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.27.1.33-50

Abstract

The COVID-19 pandemic forced non-essential sectors to limit operations, leading to financial decline. Organizational readiness to adopt digital technology has become critical for firms' survival. However, limited empirical research has explored the correlation between organizational readiness, financial performance, and project performance. This study aims to address this gap by examining these relationships. Using a quantitative approach, this study employed non-probability purposive sampling, collecting 85 data points between December 27, 2021, and January 27, 2022. A total of 30 indicators were used to measure five research constructs, and the data were analyzed using the PLS-SEM method with SmartPLS software. The findings indicate that organizational readiness positively influences project performance through the mediating effect of organizational capabilities, specifically dynamic capabilities and project management capabilities. Both dynamic capabilities and project management capabilities positively affect project performance. Additionally, the study reveals a positive correlation between project performance and financial performance. However, dynamic capabilities do not significantly impact project management capabilities. This study suggests that top management should optimize the utilization of existing assets, enhance technical capabilities, align resources with strategic objectives, foster innovation, secure organizational support, cultivate an innovative work environment, and maintain a clear business vision.
Co-Authors Anggi Darmansyah Annasthacia, Gracella Audrey Phlycia Ashari, Muhammad Azhar Azizah Hadny Qurrota A'yun Damayanti, Annisa Rizqi Darmawan, Rachel Aliya Destina Ratna Asih Khodijah Kadarsah Fahlevi, Fidruzal Gumilang, Zahwa Fitria Iman Sudirman Ina Ratnamiasih Kamilah, Mursyida Karina Rizky Ismantia Maulidan, Rahmat Muhammad Azhar Ashari Rajesri Govindaraju Rizkiana, Aldila Zulfatri, Muthi Maitsa