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All Journal Jurnal Teknik Industri Trikonomika: Jurnal Ekonomi Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri
Budhi Prihartono
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

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Kompetensi SDM dan Kualitas Pelayanan Rumah Sakit Prihartono, Budhi; Sudirman, Iman; Ratnamiasih, Ina; Govindaraju, Rajesri
Jurnal Trikonomika Vol 11, No 1 (2012): Edisi Juni 2012
Publisher : Jurnal Trikonomika

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Abstract

There are many studies about factors influencing the hospital service quality. They’re focused on those aspects of the services directly felt by the patient. Problems that cause the low service quality had been studying, continually. In this preliminary study, factors influencing the service quality that are related to clinical human resources competency are explored. Factors that mediate the relationship between human resource competency and service quality, namely job satisfaction, also discussed in this study so as to obtain a comprehensive picture of the factors that cause the service quality. This study is an exploratory study. A single case study was executed at a private hospital in Bandung. A number of semi-structured interviews were executed with a number of doctors, hospital managers and nurses. Questionnaires were distributed to a number of nurses. The results showed that the the clinical human resource competency influences the hospital service quality through job satisfaction.
Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung Ratnamiasih, Ina; Govindaraju, Rajesri; Prihartono, Budhi; Sudirman, Iman
Jurnal Trikonomika Vol 12, No 2 (2013): Edisi Desember 2013
Publisher : Jurnal Trikonomika

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Rumah sakit memegang peranan penting bagi pertumbuhan suatu negara. Kualitas layanan rumah sakit yang buruk menyebabkan permasalahan kesehatan masyarakat tidak terselesaikan. Penelitian ini dilakukan untuk mendapatkan gambaran mengenai kualitas layanan bagian rawat inap rumah sakit di Bandung. Bagaimanapun, pengukuran yang dilakukan dengan menggunakan persepsi pasien dapat menghasilkan gambaran mengenai kualitas layanan rumah sakit. Penelitian ini menggunakan metode studi kasus. Rumah sakit umum telah dihubungi untuk menjadi objek penelitian ini. Rumah sakit beragam dalam hal kepemilikannya, yaitu sebagai rumah sakit milik swasta dan milik pemerintah. Hanya 6 dari 19 rumah sakit yang tertarik dan bersedia meluangkan waktu untuk diteliti. Hasil penelitian menunjukkan bahwa kualitas layanan rumah sakit relatif sudah baik. Namun, terdapat keluhan yang cukup signifikan mengenai kurangnya waktu yang disediakan oleh dokter, rumah sakit tidak secara kontinyu memberikan informasi mengenai penyakit pasien, termasuk informasi mengenai kemungkinan komplikasinya, dan kurangnya kebijakan rumah sakit dalam melatih dan menjelaskan tentang cara menangani rasa sakit.
The Development of Customer Loyalty Model for Mobile Travel Agent Application Prihartono, Budhi; Ashari, Muhammad Azhar; Rizkiana, Aldila
Jurnal Teknik Industri Vol 21, No 1 (2020): February
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.603 KB) | DOI: 10.22219/JTIUMM.Vol21.No1.1-11

Abstract

The growth of smartphone users in Indonesia opens up business opportunities for service providers, in particular via m-commerce. However, along with these great opportunities and rivalry, service providers are required to make consumers faithful to the products and services they deliver.  This research aimed to develop a conceptual model for an application based on m-commerce, particularly in the context of the mobile travel agent application.  The research model was based on the application of five dimensions of mobile service quality (M-S-QUAL), customer engagement, and commitment as the predecessor factors of customer loyalty.  The study was conducted on 760 MTA application users who participated in an online survey.  The data were divided into two groups based on the level of income to be further analyzed using the Multigroup Structural Equation Modeling (SEM).  The Multigroup SEM analysis showed that the concept of customer loyalty was explained differently by the two groups with different income levels.
The Impact of Organizational Readiness on Financial and Project Performance from the Employee's Perspective: A Case Study Gumilang, Zahwa Fitria; Prihartono, Budhi
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 27 No. 1 (2025): June 2025
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.27.1.33-50

Abstract

The COVID-19 pandemic forced non-essential sectors to limit operations, leading to financial decline. Organizational readiness to adopt digital technology has become critical for firms' survival. However, limited empirical research has explored the correlation between organizational readiness, financial performance, and project performance. This study aims to address this gap by examining these relationships. Using a quantitative approach, this study employed non-probability purposive sampling, collecting 85 data points between December 27, 2021, and January 27, 2022. A total of 30 indicators were used to measure five research constructs, and the data were analyzed using the PLS-SEM method with SmartPLS software. The findings indicate that organizational readiness positively influences project performance through the mediating effect of organizational capabilities, specifically dynamic capabilities and project management capabilities. Both dynamic capabilities and project management capabilities positively affect project performance. Additionally, the study reveals a positive correlation between project performance and financial performance. However, dynamic capabilities do not significantly impact project management capabilities. This study suggests that top management should optimize the utilization of existing assets, enhance technical capabilities, align resources with strategic objectives, foster innovation, secure organizational support, cultivate an innovative work environment, and maintain a clear business vision.
Co-Authors Ashari, Muhammad Azhar Gumilang, Zahwa Fitria Iman Sudirman Ina Ratnamiasih Rajesri Govindaraju Rizkiana, Aldila