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All Journal JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Prosiding Seminar Nasional Pakar Martabe : Jurnal Pengabdian Kepada Masyarakat Journal on Education Community Development Journal: Jurnal Pengabdian Masyarakat AKMENIKA International Journal of Digital Entrepreneurship and Business (IDEB) JCA (Jurnal Cendekia Akuntansi) Jurnal Pengabdian Kepada Masyarakat Aptekmas : Jurnal Pengabdian Kepada Masyarakat Journal of Innovation Research and Knowledge Media Bina Ilmiah Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Audit dan Perpajakan Gotong Royong : Jurnal Pengabdian, Pemberdayaan Dan Penyuluhan Kepada Masyarakat (J-P3KM) E-Amal: Jurnal Pengabdian Kepada Masyarakat
Antonius Juniarto
Universitas Matana
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Journal : Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)

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KAJIAN TENTANG KUALITAS PELAYANAN, KEPUASAN DAN CITRA PERGURUAN TINGGI Fanggidae, Paulus Yulius; Juniarto, Antonius
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 7 No 3 (2023): Edisi September - Desember 2023
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v7i3.3496

Abstract

The client is the "king" this expression emphasizes that the client must be accepted or served as a "king" and of course implies a willingness to present the king (in this case the client) with his best aspects. The service world dimension is a variable that needs to be considered, as well as understanding the consumption behavior of target consumers in order to provide and deliver what consumers need. Higher education service providers need to improve service quality with various supporting functions to create an attractive atmosphere (mood) when delivering service at a service summit. Current operational activities of educational institutions must be able to satisfy the needs and desires of customers (students), provide the best possible service amidst increasingly fierce competition and increasingly intelligent consumers who tend to be less "loyal" and enthusiastic. transfer your activity. loyalty to service providers that align with their vision. Increasingly fierce competition has forced many educational service providers to invest and develop in providing and providing quality services by combining various aspects such as people, equipment, use of technology and other programs that facilitate the "delivery process" of educational services as an inseparable part. part of the organization's efforts to implement a commitment to continuous quality improvement. This requires systematic support to conduct surveys on service quality, satisfaction and institutional reputation to obtain a true and accurate picture, which is then followed up to create a competitive advantage that becomes a strength for continued growth and sustainability
Co-Authors Amalia Shifa Aldila Andini, Siwi Putri David Chrisdianto Dini Prathivi Fanggidae, Paulus Yulius Hendrian Yonata Isthi Wahyuning Tyas, Isthi Wahyuning Kurniawan Kurniawan Kurniawan Kurniawan Lawrence Adi Supriyono M. Rachman Mulyandi Maria Dini Gilang Prathivi Maria Dini Gilang Prathivi Miranti Andhita Scantya Muhammad fauzan Paulus Yulius Fanggidae Prathivi, Maria Dini Gilang Ririsma Sihombing Ririsma Sihombing Sarah Khairunnisa Budiyanto Sihombing, Ririsma Siwi Putri Andini Stella Laurenc Widjaya Susanto, Chandra Toar, Yandri Ardolof B.L. Vikky Winardi Vionna Jaya Wicaksono, Dading Damas Ario Yandri Ardolof Toar Yunianto Purnomo