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The Effects of Product Quality and Interpersonal Communication on Customer Loyalty Muhammad Tafsir; Roziana Shaari; Hasyim Muchtar; F Firmansya
International Journal on Advanced Science, Education, and Religion Vol 1 No 1 (2018)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

The rapid development of the business world today makes more and more companies are innovating the products sold, services provided and provide appropriate information to their customers to create a loyal consumer of the company. The purpose of this research is to analyze the effect of product quality, and interpersonal communication to consumer loyalty. The research method used is Simple Random Sampling with multiple linear regression analysis techniques. To ensure the accuracy of information, the number of population as much as 524 people are then drawn the number of samples as many as 100 people. The results showed that based on a simultaneous test (F test), product quality and interpersonal communication had the positive and significant effect to consumer loyalty but based on a partial test (t-test) there are different results where only interpersonal communication does not affect consumer loyalty. Interpersonal communication is not very influential on consumer loyalty and most importantly for consumers is the fulfillment of banking needs can be met without the presence of perceived difficulty.

The Effects of Product Quality and Interpersonal Communication on Customer Loyalty Muhammad Tafsir; Roziana Shaari; Hasyim Muchtar; F Firmansya
International Journal on Advanced Science, Education, and Religion Vol 1 No 1 (2018)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

The rapid development of the business world today makes more and more companies are innovating the products sold, services provided and provide appropriate information to their customers to create a loyal consumer of the company. The purpose of this research is to analyze the effect of product quality, and interpersonal communication to consumer loyalty. The research method used is Simple Random Sampling with multiple linear regression analysis techniques. To ensure the accuracy of information, the number of population as much as 524 people are then drawn the number of samples as many as 100 people. The results showed that based on a simultaneous test (F test), product quality and interpersonal communication had the positive and significant effect to consumer loyalty but based on a partial test (t-test) there are different results where only interpersonal communication does not affect consumer loyalty. Interpersonal communication is not very influential on consumer loyalty and most importantly for consumers is the fulfillment of banking needs can be met without the presence of perceived difficulty.

The Effects of Product Quality and Interpersonal Communication on Customer Loyalty Muhammad Tafsir; Roziana Shaari; Hasyim Muchtar; F Firmansya
International Journal on Advanced Science, Education, and Religion Vol 1 No 1 (2018)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

The rapid development of the business world today makes more and more companies are innovating the products sold, services provided and provide appropriate information to their customers to create a loyal consumer of the company. The purpose of this research is to analyze the effect of product quality, and interpersonal communication to consumer loyalty. The research method used is Simple Random Sampling with multiple linear regression analysis techniques. To ensure the accuracy of information, the number of population as much as 524 people are then drawn the number of samples as many as 100 people. The results showed that based on a simultaneous test (F test), product quality and interpersonal communication had the positive and significant effect to consumer loyalty but based on a partial test (t-test) there are different results where only interpersonal communication does not affect consumer loyalty. Interpersonal communication is not very influential on consumer loyalty and most importantly for consumers is the fulfillment of banking needs can be met without the presence of perceived difficulty.

PENGARUH KEPEMIMPINAN, MOTIVASI DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI Muhammad Tafsir
SEIKO : Journal of Management & Business Vol 2, No 2 (2019): January-Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Penelitian ini bertujuan untuk mengetahui pengaruh gaya kepemimpinan, motivasi, dan Budaya perusahaan terhadap kinerja Karyawan. Sampel yang digunakan dalam penelitian ini adalah 150 orang di Kantor Bank yang beroperasi di kota Makassar dengan metode sampel jenuh. Metode penelitian ini menggunakan analisis regresi linier berganda. Berdasarkan hasil analisis data dan pengujian hipotesis menunjukkan bahwa hasil penelitian ini menunjukkan bahwa variabel uji F yang terdiri dari gaya kepemimpinan, Motivasi dan Budaya perusahaan secara simultan berpengaruh positif signifikan terhadap kinerja karyawan. Hasil (uji t) untuk variabel Kepemimpinan dan motivasi secara parsial menunjukkan pengaruh positif yang signifikan terhadap kinerja karyawan dan Organisasi perusahaan berpengaruh negatif terhadap kinerja karyawan. Hasil koefisien determinan (R2) memiliki makna bahwa gaya kepemimpinan, motivasi dan budaya peusahaan sebagai variabel independen mampu menjelaskan kinerja seorang karyawan sebagai variabel dependen dan memiliki hubungan yang sangat kuat dan positif, sedangkan sisanya dijelaskan oleh faktor-faktor lain yang tidak termasuk dalam penelitian ini. Kata kunci: Kepemimpinan, motivasi, budaya dan kinerja organisasi ABSTRACT This study aims to determine the effect of leadership style, motivation, and corporate culture on employee performance. The sample used in this study was 150 people at the Bank Office operating in the city of Makassar with a full sample method. This research method uses multiple linear regression analysis. Based on the results of data analysis and hypothesis testing indicate that the results of this study indicate that the F test variables consisting of leadership style, motivation, and corporate culture simultaneously have a significant positive effect on employee performance. Results (t-test) for the variables of Leadership and motivation partially showed a significant positive effect on employee performance and company organization negatively affected employee performance. The results of the determinant coefficient (R2) means that leadership style, motivation and corporate culture as independent variables can explain the performance of an employee as the dependent variable and have a very strong and positive relationship, while the rest is explained by other factors not included in this study. Keywords: Leadership, motivation, culture and organizational performance

The Effect of Corporate Governance and Profitability on Social Responsibility Ramlah Ramlah; Nurlaely Razak; Muhammad Tafsir; Hasyim Mochtar; Djamilah Saleh
BJRM (Bongaya Journal of Research in Management) Vol 5 No 1 (2022): BJRM (Bongaya Journal of Research in Management)
Publisher : P3M STIEM BONGAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37888/bjrm.v5i1.333

ABSTRACT: This study examines and analyses corporate governance's effect on social responsibility. This research was conducted at PT. Pelabuhan Indonesia IV (Persero) and to test and analyze the impact of profitability on social responsibility. Data collection uses secondary data using a saturated sample technique (census). The population in this study is the financial statements of 10 working areas at PT. Pelabuhan Indonesia IV (Persero), while the sample taken is the number of observations for three years (2018 to 2020). The data obtained were analyzed using multiple linear regression analysis, t-test and the Coefficient of Determination (R²) test, the processing of which was carried out using the SPSS version 23 program. The results showed that the first and second hypotheses proposed were accepted because they showed positive and significant hypothesis test results. This means that corporate governance has a positive and significant effect on corporate social responsibility, and profitability has a positive and significant impact on corporate social responsibility.

The Role Of Leadership Style In Fostering Creativity In The Workplace Hardiani; Muhammad Tafsir
Jurnal Manajemen Vol. 25 No. 3 (2021): October 2021
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v25i3.760

The success of a business in the face of competition is inextricably linked to the ability of a transformational leader to foster a climate of creativity in the workplace. This study presents the findings of an analysis of the role of transformational leaders in fostering a climate of creativity in organizations. Multiple regression analysis is used to analyze data collected from respondents who are randomly selected from employees at several companies and then processed using the SmartPLS application. The researcher developed an instrument for the variables transformational leadership and climate of creativity based on several instruments used in previous research. The findings indicate that there is a strong correlation between transformational leadership and a climate of creativity, implying that transformational leadership plays a critical role in fostering creativity in the workplace.

PEMANFAATAN PEKARANGAN RUMAH DALAM MEMBANTU EKONOMI KELUARGA DI KECAMATAN TAMALATE KOTA MAKASSAR Nur Syamsu; Fahri Wijaya; Muhammad Tafsir; Muhammad Syafrie
Jurnal Pengabdian Pada Masyarakat MEMBANGUN NEGERI Vol 7 No 1 (2023): Jurnal Pengabdian Kepada Masyarakat Membangun Negeri
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/pkm.v7i1.3177

Kegiatan pengabdian masyarakat ini dilakukan bertujuan untuk mendorong masyarakat untuk memanfaatkan lahan pekarangan rumah dengan menanaman berbagai tanaman yang bernilai ekonomis untuk jadikan sumber tambahan pendapatan bagi masyarakat. Kegiatan ini dilakukan pada dua kelurahan yakni kelurahan Balangbaru dan kelurahan Parangtambung pada wilayah kecamatan Tamalate kota Makassar. Ada 20 rumah tangga yang dijadikan mitra dalam kegiatan ini. Metode yang digunakan adalah dengan melakukan sosialisasi, diskusi dan penyuluhan tentang kegiatan bercocok tanam serta strategi pemasaran hasil perkebunan yang di lakukan oleh mitra. Hasil yang diperoleh dalam kegiatan ini adalah ada beberapa mitra yang tertarik untuk memanfaatkan lahan dengan menanam tumbuhan yang ekonomis, namun ada juga mitra yang sudah menjalankan usaha perkebunan di lahan pekarangan rumah mereka. Ada beberapa pendorong dan hambatan yang ditemukan dalam implementasi program pemanfaatan lahan ini.

Pengaruh Kompetensi, Kedisiplinan, dan Motivasi terhadap Kinerja Polisi Pada Polres Jeneponto Hasbiyadi Hasbiyadi; Syamsul Rijal; Muhammad Tamrin; Muhammad Tafsir; Hasyim Mochtar
Economics and Digital Business Review Vol. 4 No. 1 (2023): Agustus - January
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v4i1.498

Penelitian ini bertujuan untuk Pengaruh Kompetensi, Kedisiplinan, dan Motivasi terhadap Kinerja. Metode yang digunakan adalah pendekatan kuantitatif jenis penelitian lapangan. Subjek penelitian adalah personil kepolisian di Kantor Polres Jeneponto yang berjumlah 56 orang. Penentuan sampel menggunakan area sampling (cluster random sampling). Teknik pengumpulan data menggunakan wawancara, observasi, dan dokumentasi. Sementara teknik analisis data. Hasil penelitian ini menunjukkan bahwa variabel kompetensi berpengaruh positif dan signifikan terhadap kinerja personil kepolisian di Polres Jeneponto. Kemudian variabel kedisiplinan berpengaruh positif dan signifikan terhadap kinerja personil kepolisian di Polres Jeneponto. Variabel motivasi kerja berpengaruh positif dan signifikan terhadap kinerja personil kepolisian di Polres Jeneponto dan variabel kompetensi, disiplin dan motivasi kerja secara bersama-sama atau simultan berpengaruh signifikan terhadap kinerja personil kepolisian di Polres Jeneponto.

Mengukur Peran Kualitas Pelayanan, Premi, Dan Promosi Terhadap Keputusan Pembelian Produk Asuransi Mappamiring Mappamiring; Muhammad Tafsir
Jurnal Mirai Management Vol 8, No 2 (2023)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v8i2.5508

The aim of this research is to examine the role of service quality, premiums and promotions on insurance product purchasing decisions. This research was conducted at the insurance company PT. Askrindo (Persero) Makassar Branch. The background for choosing a research topic is because competition in the insurance industry is very tight and the main products offered are services so that service quality, premiums and promotions are some of the most important things that influence the success of winning the market. In this study, researchers found different results from the two independent variables to the dependent variable. To test the data obtained, several analytical methods were used, such as validity, reliability, normality, multicollinearity, heteroscedasticity, regression test, partial test and determination test. Based on the research results, the researchers drew the following conclusions: Based on the test results, service quality has a positive and insignificant effect on purchasing decisions. In the second test, the premium has a positive and significant effect on purchasing decisions. In the third test, promotions had a positive and significant effect on purchasing decisions. Keywords: Quality of service, premiums, promotions, insurance

Sustainable Finance: A Strategy to Increase Good Corporate Governance and Company Value in Banking Industry Muhammad Tafsir
Atestasi : Jurnal Ilmiah Akuntansi Vol. 4 No. 2 (2021): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v4i2.99

This paper aims to examine the effect of sustainable finance on the implementation of good corporate governance and corporate value creation. Environmental damage due to company activities is increasingly worrying. The sustainable finance policy will test the extent to which the implementation of good corporate governance is going well. The success of the sustainable finance policy will ultimately increase the company's value. The results of the analysis show that sustainable finance has a positive impact on the implementation of good corporate governance where sustainable finance will be successful if corporate governance is well implemented, as well as corporate value, where investors or the public will have a positive influence on the company's seriousness in implementing financial programs. sustainable and corporate value. This study is hoped to be an input for the government and banks in supporting environmental protection.

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