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PENGARUH KUALITAS LAYANAN ATM DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PADA KCP “BANK BRI MALANG” Agus Wiastono; Ferra Eka Ramadhani
JOURNAL KOPERASI DAN MANAJEMEN Vol 2 No 01 (2021): JOURNAL KOPERASI DAN MANAJEMEN
Publisher : STIEKOP MALANG PRESS

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Purpose–Mengukur kepuasan pelanggan sangat bermanfaat bagi perusahaan dalam rangka mengevaluasi posisi perusahaan saat ini dibandingkan dengan pesaing dan pengguna akhir, serta menemukan bagian mana yang membutuhkan peningkatan. Pengertian kepuasan atau ketidakpuasan konsumen merupakan hasil dari adanya harapan atau tingkat kepentingan konsumen dengan kinerja yang dirasakan setelah mengkonsumsi suatu barang atau jasa.Design/methodology/approach –Adapun metode analisa data yang digunakan adalah Analisis Regresi Berganda dan di kombinasikan dengan analisa jalur sehingga mengetahui bagian mana yang menunjukan pengaruh yang lebih kuat.Findings – ditemutkan bahwa Kualitas layanan mampu meningkatkan loyalitas nasabah sehingga nasabah bisa melakukan pembelian ulang kepada produk yang di tawarkan.Research limitations/implications–penelitian ini hanya berpusat pada penelitian yang menggunakan vaariable kualitas dan kepuasan saja sehingga perlu adalanya uji lebih lanjut untukmendapatkan pengaruh otensial dari loyalitas nasabah, sehingga implikasinya mampu meningkatkan kemampuan perusahaan dalam meningkatkan keuntungan dari loyalitas nasabahOriginality/value–penelitian ini menggunakan metode path sehingga nilai eror yang di munculkan bisa menggambarkan nilai pangaruh yang paling signifikan antara kualitas layanan dan kepuasan nasabah

PENGARUH PEMBERIAN MOTIVASI DAN INSENTIF TERHADAP KINERJA KARYAWAN (STUDI PADA SALESMAN RETAIL PT. SURYA MADISTRINDO – AREA OFFICE MALANG) Ferra Eka Ramadhani
JOURNAL KOPERASI DAN MANAJEMEN Vol 1 No 02 (2020): JOURNAL KOPERASI DAN MANAJEMEN
Publisher : STIEKOP MALANG PRESS

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Purpose – menggambarkan dengan jelas bahwa penting sekali menjaga konsistensi kerja Salesman melalui pemberian motivasi dan insentif. Jika konsistensi kerja tersebut dapat terjaga dengan baik, maka target perusahaan dalam rangka meningkatkan market share produk PT. Gudang Garam, Tbk. akan tercapai dengan maksimal. Design/methodology/approach – Penelitian ini menggunakan metode deskriptif dengan rancangan penelitian regresi ganda. Findings – Hasil uji F diperoleh nilai probabilitas sebesar 0,000. Karena nilai probabilitas (0,000) lebih kecil dari 0,05, maka Ho ditolak, sehingga dapat disimpulkan bahwa variabel Motivasi (X1) dan Insentif (X2) berpengaruh secara bersama-sama terhadap Kinerja Karyawan (Y). Uraian di atas menjelaskan bahwa Pemberian Motivasi dan Pemberian Insentif memiliki kekuatan yang signifikan untuk usaha meningkatkan Kinerja Karyawan jika diterapkan secara efektif. Research limitations/implications – Penelitian ini dengan objek area ritail malang shingga perlu di generalisasi untuk penelitian selanjutnya Originality/value –Bahwa rata-rata karyawan tidak terlalu antusias dalam proses meraih insentif. Karenanya insentif bersifat tentatif dan temporer dalam rangka meningkatkan kinerja karyawan. Dalam ranah Salesman Retail, tentu harus dicapai dulu angka target dari perusahaan sebelum diputuskan untuk menerima insentif atau tidak. Proses pencapaian target inilah yang menjadikan dasar penguatan penulis atas hasil penelitian bahwa variabel Motivasi lebih kuat dari variabel Insentif. Keyword : Sales; Motivasi; Insentif; kinerja; karyawan Paper type : Case study

Pengaruh Perencanaan Sumber Daya Manusia dan Budaya Organisasi Terhadap Kinerja Organisasi pada Badan Kepegawaian Daerah Pemkot Malang Ferra Eka Ramadhani; Ninda Rachnawati
JOURNAL KOPERASI DAN MANAJEMEN Vol 2 No 02 (2021): JOURNAL KOPERASI DAN MANAJEMEN
Publisher : STIEKOP MALANG PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52838/komastie.v2i02.62

Purpose – Penelitian ini bertujuan untuk mengetahui pengaruh perencanaan sumber daya manusia dan budaya organisasi terhadap kinerja organisasi pada Badan Kepegawaian Daerah (BKD) Pemkot Malang. Design/methodology/approach – Metode yang digunakan ialah kuantitatif pada intrumen yang dinyatakan valid dan reliabel sehingga layak digunakan dengan jumlah responden yang digunakan sebanyak 48 responden dengan total pernyataan sebanyak 22 peryataan. Teknik yang digunakan adalah analisis regresi linier berganda yang dihitung menggunakan SPSS Version 25 for Window. Findings – Hasil penelitian menggunakan analisis regresi berganda yang menunjukkan perencanaan sumber daya manusia tidak berpengaruh terhadap kinerja organisasi, budaya organisasi berpengaruh signifikan terhadap kinerja organisasi. Secara simultan perencanaan sumber daya manusia dan budaya organisasi berpengaruh signifikan terhadap kinerja organisasi. Research limitations/implications – Perencanaan sumber daya manusia dan budaya organisasi berperan sebagai salah satu pemicu tumbuhnya hasil kinerja organisasi yang optimal. Maka dengan semakin baiknya persepsi masing-masing anggota organisasi mengenai budaya organisasi ditempat kerjanya maka akan semakin tinggi pula hasil kinerja organisasi tersebut terhadap organisasi. Originality/value – Penelitian ini menggunakan wawancara secara langsung dan melalui google form yang digunakan untuk memdukung hasil penelitian. Keyword : Perencanaan SDM, Budaya Organisasi, Kinerja Organisasi Paper type : Case Study

Analisis Nilai Tukar Dan Harga Saham Yang Mempengaruhi Indeks Harga Saham Gabungan Pada Sektor Perbankan Periode 2021: Analysis of Exchange Rates and Stock Prices Affecting the Combined Stock Price Index in the Banking Sector for the Period 2021 Ferra Eka Ramadhani; Indah Datin Nadliroh; Ninda Rachmawati
JOURNAL KOPERASI DAN MANAJEMEN Vol 3 No 02 (2022): JOURNAL KOPERASI DAN MANAJEMEN
Publisher : STIEKOP MALANG PRESS

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The aim of this research is: 1) To know the calling (unit and rupiah) must be done by Batako Pitoyo business to be at a point BEP. 2) To know the calling (unit and rupiah) must be done by Batako Pitoyo business to achieve profit is planned amount to Rp 540.000.000, - 3) To know the percentage of sold decrease (based on the budget) to be at a point BEP. The data collection instrument used in this research is: 1) Documentation, which collects note obtained from various written sources, whether they are from Batako Pitoyo and also from other business which has a relationship with the research, documentation is a note taken in the past such as notes, books, and others. 2) Interviews, are a method of collecting the data by question and answer, or communicating directly with people who have related to the problems in the research to get better data). The results of the research show that 1) The minimal sales volume that should be done by Batako Pitoyo to be at a point BEP amounted to 252.370 units, or Rp 656.162.532; 2) The volume of sales that must be done by Batako Pitoyo achieve the planned profit during 2018 amount to Rp 540.000.000,- is 966 362 units or Rp 2.512.542.955; 3) the percentage decrease in selling (on a budget) to be at a point BEP is 68%.

Pengaruh Perencanaan Sumber Daya Manusia dan Budaya Organisasi Terhadap Kinerja Organisasi pada Badan Kepegawaian Daerah Pemkot Malang Ferra Eka Ramadhani; Ninda Rachnawati
JOURNAL KOPERASI DAN MANAJEMEN Vol 2 No 02 (2021): JOURNAL KOPERASI DAN MANAJEMEN
Publisher : STIEKOP MALANG PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52838/komastie.v2i02.62

Purpose – Penelitian ini bertujuan untuk mengetahui pengaruh perencanaan sumber daya manusia dan budaya organisasi terhadap kinerja organisasi pada Badan Kepegawaian Daerah (BKD) Pemkot Malang. Design/methodology/approach – Metode yang digunakan ialah kuantitatif pada intrumen yang dinyatakan valid dan reliabel sehingga layak digunakan dengan jumlah responden yang digunakan sebanyak 48 responden dengan total pernyataan sebanyak 22 peryataan. Teknik yang digunakan adalah analisis regresi linier berganda yang dihitung menggunakan SPSS Version 25 for Window. Findings – Hasil penelitian menggunakan analisis regresi berganda yang menunjukkan perencanaan sumber daya manusia tidak berpengaruh terhadap kinerja organisasi, budaya organisasi berpengaruh signifikan terhadap kinerja organisasi. Secara simultan perencanaan sumber daya manusia dan budaya organisasi berpengaruh signifikan terhadap kinerja organisasi. Research limitations/implications – Perencanaan sumber daya manusia dan budaya organisasi berperan sebagai salah satu pemicu tumbuhnya hasil kinerja organisasi yang optimal. Maka dengan semakin baiknya persepsi masing-masing anggota organisasi mengenai budaya organisasi ditempat kerjanya maka akan semakin tinggi pula hasil kinerja organisasi tersebut terhadap organisasi. Originality/value – Penelitian ini menggunakan wawancara secara langsung dan melalui google form yang digunakan untuk memdukung hasil penelitian. Keyword : Perencanaan SDM, Budaya Organisasi, Kinerja Organisasi Paper type : Case Study

The Influence of Digital Leadership on Employee Engagement through Digital Employee Experience Ferra Eka Ramadhani
Journal of Creative Power and Ambition (JCPA) Vol. 4 No. 01 (2026): Journal of Creative Power and Ambition (JCPA)
Publisher : CV Edujavare Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70610/jcpa.1527

The following study aims to analyze the influence of Digital Leadership on Employee Engagement through Digital Employee Experience, which serves as a mediating variable. This study employed a quantitative approach through an explanatory research design with 220 employees in organizations that have implemented digital transformation. Data were collected through a questionnaire using a five-point Likert scale and processed using SPSS and the Sobel Test. The results show that Digital Leadership has a significant positive effect on both Digital Employee Experience and Employee Engagement. Furthermore, Digital Employee Experience also has a positive effect on Employee Engagement and is proven to mediate the relationship between Digital Leadership and Employee Engagement. These findings demonstrate that increasing employee engagement in the era of digital transformation requires digital leadership supported by positive digital work experiences. Therefore, organizations need to develop digital leadership competencies and improve the quality of digital work experiences as a strategy to strengthen Employee Engagement and support the success of digital transformation.

Talent Development Models and Leadership Decision Ethics in Facing Business Disruption in East Java Regional-Owned Enterprises Ferra Eka Ramadhani; Harry Purnomo Salim
JOURNAL KOPERASI DAN MANAJEMEN Vol 7 No 01 (2026): JOURNAL KOPERASI DAN MANAJEMEN
Publisher : STIEKOP MALANG PRESS

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Purpose – This study aims to examine the relationship between structured talent development, ethical leadership decision-making, and organizational resilience in Regional-Owned Enterprises (ROEs) in East Java, Indonesia. It specifically investigates whether ethical leadership mediates the relationship between talent development and organizational resilience in responding to business disruption. Design/methodology/approach – This study employed a quantitative research design. Data were collected through structured surveys from 250 mid-to-senior-level managers working across various ROEs in East Java. Structural Equation Modeling (SEM) was employed to examine the hypothesized relationships among talent development, ethical leadership, and organizational resilience. Findings – The results indicate that comprehensive talent development significantly enhances ethical leadership decision-making (? = 0.67, p < 0.001). Furthermore, talent development and ethical leadership have significant positive effects on organizational resilience, with coefficients of ? = 0.52 and ? = 0.48, respectively (p < 0.001). Ethical leadership also significantly mediates the relationship between talent development and organizational resilience. These findings demonstrate that systematic talent development contributes to organizational resilience both directly and indirectly by strengthening ethical leadership capabilities. Research limitations/implications – This study is limited to mid-to-senior-level managers in Regional-Owned Enterprises in East Java, which may limit the generalizability of the findings to other regions, organizational levels, or sectors. The quantitative and cross-sectional design also limits the ability to capture changes in organizational resilience over time. Future research could employ longitudinal approaches and examine additional factors such as organizational culture, digital capability, innovation capability, or strategic agility. Originality/value – This study contributes to human resource development and leadership literature by integrating talent development, ethical leadership, and organizational resilience within a single explanatory framework. Its originality lies in demonstrating the mediating role of ethical leadership in translating talent development into greater organizational resilience. The study also provides empirical evidence from Regional-Owned Enterprises in East Java, representing an underexplored developing-economy context.

Determinan Kinerja Keuangan dan Sosial Koperasi Simpan Pinjam di Jawa Timur: Perspektif Good Corporate Governance. FERRA EKA RAMADHANI; LELY FITRI MARDIANA
JOURNAL KOPERASI DAN MANAJEMEN Vol 6 No 02 (2025): JOURNAL KOPERASI DAN MANAJEMEN
Publisher : STIEKOP MALANG PRESS

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Savings and Loans Cooperatives (KSP) possess a unique dual identity: as financial institutions expected to generate profitability (financial performance) and as social entities aimed at improving member welfare (social performance). In East Java, the existence of KSPs contributes significantly to the regional economy but is often confronted with challenges of mismanagement and conflicts of interest. This study aims to examine and analyze the determinants of the financial and social performance of Savings and Loans Cooperatives in East Java from the perspective of Good Corporate Governance (GCG). This study employs a quantitative approach with an explanatory design. The research sample consisted of administrators and managers of KSPs in East Java, selected through a purposive sampling technique. Data were collected via questionnaires and documentation of the Annual Member Meeting (RAT) reports, and subsequently analyzed using Structural Equation Modeling (SEM). The results indicate that the implementation of GCG principles (Transparency, Accountability, Responsibility, Independence, and Fairness) has a positive and significant effect on both the financial and social performance of the cooperatives. Accountability and transparency were found to be the most dominant indicators in reducing the risk of non-performing loans (NPL) and increasing the active participation of members. In conclusion, good corporate governance is not merely the fulfillment of administrative regulations but a strategic determinant that ensures the cooperative's financial sustainability while simultaneously strengthening its social function within the community.

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