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All Journal Jurnal Integrasi Kesehatan dan Sains Research of Service Administration Health and Sains Healthys Journal of Scientech Research and Development
Dadang Kusnadi
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Humanities Computer Science & IT Dentistry Education Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Nursing Public Health Social Sciences

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Motivasi Kerja Berpengaruh terhadap Kedisiplinan Tindakan Pemasangan Infus yang Sesuai dengan Standard Operating Procedure pada Perawat Pelaksana di Ruang Rawat Inap Susan Fitriyana; Dadang Kusnadi; Tasya Aspiranti
Jurnal Integrasi Kesehatan dan Sains Vol 2, No 1 (2020): Jurnal Integrasi Kesehatan dan Sains
Publisher : Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/jiks.v2i1.5748

Abstract

Keselamatan pasien di rumah sakit merupakan isu global yang sangat penting. Salah satu cara untuk mencegah cidera pada pasien adalah melakukan prosedur tindakan invasif seperti pemasangan infus sesuai dengan Standard Operating Procedure (SOP). Penelitian ini bertujuan mengetahui gambaran motivasi kerja dan kedisiplinan dalam pemasangan infus yang sesuai dengan SOP serta pengaruh motivasi terhadap kedisiplinan tindakan pemasangan infus yang sesuai dengan SOP pada perawat pelaksana di Ruang Rawat Inap Rumah Sakit X di Kota Bandung. Jenis penelitian ini adalah deskriptif verifikatif menggunakan metode penelitian cross sectional. Populasi penelitian ini adalah perawat pelaksana di Ruang Rawat Inap Rumah Sakit X yang berjumlah 108 orang, sedangkan jumlah sampel yang diteliti adalah 103 orang, dengan teknik propotional stratified random sampling. Pengumpulan data dilakukan pada bulan April–Juli tahun 2014 dengan cara pengisian kuesioner tervalidasi, wawancara, serta observasi terhadap responden penelitian yang melibatkan kepala ruangan dan clinical instructure. Metode analisis yang digunakan adalah analisis deskriptif dengan tabulasi data untuk menjawab identifikasi masalah deskriptif dan analisis regresi untuk menguji hipotesis. Dari hasil penelitian didapatkan motivasi kerja perawat pelaksana berada dalam kategori baik dan kedisiplinan pemasangan infus yang sesuai dengan SOP dalam kategori sangat baik. Berdasar atas hasil pengujian regresi linear didapatkan bahwa variabel motivasi kerja memiliki pengaruh positif terhadap kedisiplinan perawat pelaksana dalam melakukan tindakan pemasangan infus yang sesuai dengan SOP. Pengaruh yang dihasilkan motivasi kerja dapat meningkatkan kedisiplinan pemasangan infus sesuai dengan SOP. INPATIENT WARDS NURSES WORK MOTIVATION AND THE DISCIPLINE OF INTRAVENOUS FLUID INSTALLATION BASED ON THE STANDARD OPERATING PROCEDURE Patient safety in hospitals is a significant global issue. One of the ways to prevent injury to patients is to perform an invasive procedure such as infusion following the Standard Operating Procedure (SOP). The purpose of the research was to describe the work motivation and discipline infusion following Standard Operating Procedure (SOP) and the influence of motivation towards discipline in infusion following SOP on nurse’s inpatient wards X Hospital Bandung. The type of research was descriptive verification using a cross-sectional study. The population in this study were nurses inpatient wards X Hospital Bandung, amounting to 108 people, while the number of samples were 103 people, with a proportional stratified random sampling technique. Data collection was carried out from April to July 2014 by filling out validated questionnaires, interviews, and observations of research respondents involving the head of the room and clinical instructure. The analytical method used descriptive analysis by tabulating the data to answer the identification of problems of descriptive and regression analysis to test the hypothesis. From the results, the motivation of nurses was in a good category and discipline infusion following SOP in the excellent category. Based on the results of the linear regression test showed that the variables of work motivation had a positive influence on the discipline nurses in action infusion following the SOP. The effect of work motivation can increase the discipline of infusion, according to SOP.
STRATEGI INDIKATOR MUTU PELAYANAN DALAM MENINGKATAN KEPUASAN PASIEN RAWAT INAP PADA RUMAH SAKIT KASIH HERLINA SORONG Andrianto Aliong; Endang Komara; Dadang Kusnadi
Journal of Scientech Research and Development Vol 6 No 2 (2024): JSRD, December 2024
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56670/jsrd.v6i2.536

Abstract

Penelitian ini membahas strategi peningkatan kepuasan pasien rawat inap di Rumah Sakit Kasih Herlina Sorong melalui analisis indikator mutu pelayanan. Penelitian menggunakan metode kualitatif deskriptif dengan alat analisis seperti IFE, EFE, Matriks IE, SWOT, dan QSPM untuk merumuskan strategi terbaik. Hasil analisis menunjukkan bahwa RS Kasih Herlina memiliki komitmen kuat dalam meningkatkan mutu dan keselamatan pasien, namun terdapat kelemahan dalam sosialisasi, kompetensi staf, dan penetapan prioritas masalah. Peluang rumah sakit adalah dukungan lintas sektor, sementara ancaman utama adalah kurangnya komunikasi efektif. Berdasarkan matriks I-E, strategi yang direkomendasikan adalah "grow and build" untuk mempertahankan kualitas dan meningkatkan kerjasama serta manajemen.
The Effect of Corporate Identity, Physical Environment, Contact Personnel, and Service Offering on Patients' Treatment Intention at Kh Daud Arif Hospital Bima Ewando Kaban; Purwadhi purwadhi; Dadang Kusnadi
Research of Service Administration Health and Sains Healthys Vol. 7 No. 3 (2026): Research of Service Administration Health and Sains Healthys (September)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/29kp7521

Abstract

Patient treatment intention is a vital indicator of hospital service success amid competitive dynamics among healthcare facilities. This study analyzes the influence of corporate identity, physical environment, contact personnel, and service offering on the treatment intention of outpatients at RSUD KH Daud Arif, Tanjung Jabung Barat Regency, motivated by an 8.80% decline in outpatient visits in December 2025. A quantitative approach with a cross-sectional design was employed. The population comprised all 17,286 outpatient visits during the last quarter of 2025, from which 170 respondents were selected through purposive sampling. Data were collected using a structured questionnaire and analyzed with multiple linear regression to test partial and simultaneous effects. The results show that, simultaneously, the four independent variables have a positive and significant effect on treatment intention, with an adjusted coefficient of determination of 0.582. Partially, service offering is the most dominant factor (β = 0.412; p = 0.000), followed by contact personnel (β = 0.224; p = 0.002), corporate identity (β = 0.185; p = 0.005), and physical environment (β = 0.152; p = 0.022). These findings confirm that the reliability and completeness of clinical services are the primary determinants of treatment intention, so strategies to recover patient visits should prioritize strengthening specialist service availability and the quality of staff interaction.
The Effect of Competence and Service Quality on Outpatient Patient Satisfaction at Dewina Clinic David Yosua Kaban; A. Rohendi; Dadang Kusnadi
Research of Service Administration Health and Sains Healthys Vol. 7 No. 3 (2026): Research of Service Administration Health and Sains Healthys (September)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/zc7fz569

Abstract

Patient dissatisfaction at primary healthcare facilities has become a systemic problem in North Sumatra, marked by rising public complaints, low revisit intention, and unmet service promises at Dewina Clinic, a private primary clinic whose workload is dominated by BPJS patients at 79.46% of 7,324 annual outpatient visits. This study aims to analyze the influence of healthcare personnel competence and service quality on outpatient satisfaction, both partially and simultaneously. A quantitative method with a descriptive-verificative approach was applied to 100 respondents selected through accidental sampling, and the data were analyzed using multiple linear regression with SPSS version 26. The results show that competence (B = 0.425; t = 5.000; p < 0.05) and service quality (B = 0.342; t = 4.385; p < 0.05) each have a positive and significant partial influence on patient satisfaction, and simultaneously both variables have a significant influence (F = 48.650; p < 0.05) with a contribution of 50.1% (R square = 0.501). Competence is the more dominant variable, with medical knowledge scoring highest (4.45), while staff composure during busy conditions (3.88) and registration waiting time (3.50) are the weakest points. These findings validate the Donabedian structure-process-outcome model. Clinic management is advised to strengthen continuous medical education, digitalize the queue system, and develop staff interpersonal competence to sustain service quality and patient safety.
Co-Authors A. Rohendi Andrianto Aliong Bima Ewando Kaban David Yosua Kaban Endang Komara Purwadhi Purwadhi Susan Fitriyana Tasya Aspiranti