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All Journal Jurnal Sistem dan Manajemen Industri Jurnal Sistem Teknik Industri Akrab Juara : Jurnal Ilmu-ilmu Sosial
Tiara Rahmania
Universitas Sumatera Utara (USU)
Biochemistry, Genetics & Molecular Biology Chemistry Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Medicine & Pharmacology Transportation

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Performance measurement of public hospitals through the integration of SWOT and balanced scorecard Setiawannie, Yuli; Rahmania, Tiara
Jurnal Sistem dan Manajemen Industri Vol. 3 No. 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (553.826 KB) | DOI: 10.30656/jsmi.v3i2.1472

Abstract

Performance measurement is an essential factor for an organization to control the implementation of the strategy. The existing performance measurement system only evaluates financial performance. This study aims to propose the Key Performance Indicators (KPI) and measuring hospital performance with SWOT and BSC integration. Stages of research are determining internal and external factors with SWOT analysis, formulating alternative strategies, translating strategies into BSC perspective on strategic maps, determining performance indicators (KPI), KPI validation with AHP to obtain indicator weights for each view, and measuring hospital performance. Based on the results of the study, performance indicators (KPI) for hospitals based on the Balanced Scorecard perspective are six financial perspective indicators, two customer perspective indicators, four internal process perspective indicators, and five growth and learning perspective indicators. The internal process perspective is 90.43%, which means that the performance of the hospital is very healthy with the AA category, and learning 68.89% means that the performance of the hospital is very healthy with category A.
PERBAIKAN SISTEM PERAWATAN MESIN PADA PT XYZ Rahmania, Tiara; Matondang, Abdul Rahim; Matondang, Nazaruddin
Jurnal Sistem Teknik Industri Vol. 18 No. 2 (2016): JSTI Volume 18 Number 2 July 2016
Publisher : TALENTA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (234.365 KB) | DOI: 10.32734/jsti.v18i2.344

Abstract

PT XYZ merupakan perusahaan yang bergerak dalam industri pakan ternak. Proses produksi pada perusahaan ini sering mengalami kendala seperti adanya kerusakan mesin. Hal ini mengakibatkan terjadinya downtime dengan rata-rata per bulan yang terjadi tahun 2014 sampai Oktober 2015 sebesar 11,21% atau 43,05 jam. Perbaikan sistem perawatan mesin dapat dilakukan untuk mengurangi downtime tersebut. Sistem perawatan (maintenance) yang berjalan pada perusahaan ini menerapkan metode corrective maintenance dan preventive maintenance. Sistem perawatan usulan yang diberikan yaitu jadwal penggantian spare part berdasarkan perhitungan Total Minimum Downtime. Interval penggantian yang diusulkan untuk komponen kritis Hammer Mill yaitu Beater PCD 80mm (5x50x150xØ17mm) 288 jam, Screen 695x1120x3DxØ3mm 320 jam, Screen 695x1120x3DxØ8mm 416 jam dan Hammer Bolt 700-2D 480 jam. Selain itu, untuk mendukung sistem perawatan yang diusulkan maka diperlukan persediaan spare part yang optimal. Dengan menerapkan sistem perawatan usulan terjadi penurunan downtime pada perusahaan yang cukup signifikan sebesar 29,97% dan peningkatan nilai keandalan sebesar 37,05%.
PENGUKURAN KINERJA RUMAH SAKIT UMUM “X” DENGAN METODE SWOT BALANCED SCORECARD Setiawannie, Yuli; Rahmania, Tiara
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 4 No. 2 (2019)
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

Performance measurement is an important factor for an organization to control the implementation of the strategy. BSC SWOT method that synergistically can monitor company performance quickly and easily. Hospitals as one type of service company that organizes public health services must have good performance as mandated by Article 28H paragraph (1) of the 1945 Constitution. The purpose of this study is to provide a proposed hospital ‘X’ performance measurement model. Based on the results of the study, the strategy direction of the Hospital “X” is an aggressive strategy, namely with the power possessed able to take advantage of the opportunities that exist. The performance measurement indicator (KPI) for Hospital “X” based on the perspective of the Balanced Scorecard are: 6 financial perspective indicators, 2 customer perspective indicators, 4 internal process perspective indicators, and 5 growth and learning perspective indicators. Based on the total weight of the overall perspective, the highest priority is in the employee productivity indicator of 0.19 and the lowest is the ALOS indicator of 0.014.
Co-Authors Abdul Rahim Matondang Nazaruddin M Setiawannie, Yuli