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All Journal Jurnal Sistem dan Manajemen Industri Jurnal Sistem Teknik Industri Akrab Juara : Jurnal Ilmu-ilmu Sosial
Tiara Rahmania
Universitas Sumatera Utara (USU)
Biochemistry, Genetics & Molecular Biology Chemistry Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Medicine & Pharmacology Transportation

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Journal : Akrab Juara : Jurnal Ilmu-ilmu Sosial

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PENGUKURAN KINERJA RUMAH SAKIT UMUM “X” DENGAN METODE SWOT BALANCED SCORECARD Setiawannie, Yuli; Rahmania, Tiara
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 4 No. 2 (2019)
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

Performance measurement is an important factor for an organization to control the implementation of the strategy. BSC SWOT method that synergistically can monitor company performance quickly and easily. Hospitals as one type of service company that organizes public health services must have good performance as mandated by Article 28H paragraph (1) of the 1945 Constitution. The purpose of this study is to provide a proposed hospital ‘X’ performance measurement model. Based on the results of the study, the strategy direction of the Hospital “X” is an aggressive strategy, namely with the power possessed able to take advantage of the opportunities that exist. The performance measurement indicator (KPI) for Hospital “X” based on the perspective of the Balanced Scorecard are: 6 financial perspective indicators, 2 customer perspective indicators, 4 internal process perspective indicators, and 5 growth and learning perspective indicators. Based on the total weight of the overall perspective, the highest priority is in the employee productivity indicator of 0.19 and the lowest is the ALOS indicator of 0.014.
Co-Authors Abdul Rahim Matondang Nazaruddin M Setiawannie, Yuli