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All Journal REKA INTEGRA Jurnal Ilmiah Wahana Pendidikan
Ahmad Fauzi Ramdhani
Jurusan Teknik Industri, Itenas Bandung
Religion Education Social Sciences Other

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Usulan Peningkatan Kualitas Pelayanan Jasa Rumah Sakit Ibu dan Anak dengan Menggunakan Metode Potential Gain in Customer Value Ramdhani, Ahmad Fauzi; Harsono, Ambar; Adianto, Hari
REKA INTEGRA Vol 1, No 4 (2013): Edisi Keempat
Publisher : REKA INTEGRA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.466 KB)

Abstract

Untuk melakukan peningkatan kualitas pelayanan jasa RSIA, maka pada penelitian ini terlebih dahulu dibuat kuesioner berdasarkan tiga kualitas totalmenurut Gronroos yaitu Technical quality, Funcional Quality, dan Corporate Image. Hasil penyebaran kuesioner dipetakan dengan menggunakan metode Importance Performance Analysis (IPA), kemudian diprioritaskan menurut pemeriksaan pada rawat jalan dengan menggunakanmetode Potential Gain in Customer Value (PGCV). Atribut pernyataan Poli Kandungan yang diprioritaskan yaitu atribut 1 ”kebersihan disetiap ruangan rumah sakit”, dan atribut 23 ”kesopanan karyawan rumah sakit”. Atribut pernyataan Poli Umum yang diprioritaskan yaitu atribut 4 ”lingkungan rumah sakit tidak bising”, dan atribut 2 ”kenyamanan tempat duduk pada ruang tunggu pasien”. Pihak RSIA perlu melakukan peningkatan pelayanan kualitas dari atribut-atribut yang telah diprioritaskan untukmenaikan citra rumah sakit. Kata kunci : Kepuasan pelanggan, peningkatan kualitas pelayanan, Importance Performance Analysis, dan Potential Gain in Customer Value.
Hakikat dan Fungsi Sains dalam Membangun Pendidikan di Abad 21 Ramdhani, Ahmad Fauzi; Zaqiyah, Nuraini; Hamid, Alya Lathifa; Anisa, Mutiara; Ernasari, Ernasari; Mahardika, I Ketut; Handono, Sri
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 10 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11314666

Abstract

In this era of globalization, science and technology have become an integral part of human life. There are interpreation and interdependency between science, technology and society. Almost all aspects of adult human life are surrounded by problems containing scientific implications. Therefore, the literacy and technological literacy) for all citizens have become a vulnerable demands so that we are able to utilize science and technology for humanity, able to make decisions based on scientific concepts, and are able to search and use scientific information in solving problems faced in everyday life. The negative effects of developments of icteks and globalization are significantly in all parts of the world, including in Indonesia. There has been a degradation of characters such as 1) reduced sense of responsibility, 2) reduced respect, 3) Increased victims, 4) reduced discipline, 5) slump of work ethic, 6) degenerate ethics, 7) reduced manners, 8) thundering the sense of concern and so on. To solve the problem, it is necessary to seek the science education model that can lead to students to become citizens that are literacy of science and technology and character. One of the science learning models that are able to contribute to the formation of the insances of science and technology literacy and are able to grow developing the character of the students is the learning model of the science-technology-society. Research Research Sadia, et al. (2014) shows that the application of STM learning model is effective in developing the character of students who includes discipline, honesty, creativity, hard work, curiosity, communicative, concern, and responsibility.
Co-Authors Ambar Harsono Anisa, Mutiara Ernasari, Ernasari Hamid, Alya Lathifa Hari Adianto I Ketut Mahardika Sri Handono Zaqiyah, Nuraini