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All Journal IQTISHODUNA Sketsa Bisnis Jurnal Riset Inspirasi Manajemen dan Kewirausahaan International Journal of Economics, Business and Accounting Research (IJEBAR) JIEB : Jurnal Ilmiah Ekonomi Bisnis JAREE (Journal on Advanced Research in Electrical Engineering) Wiga : Jurnal Penelitian Ilmu Ekonomi
Respati Respati
Universitas Merdeka Malang
Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Mathematics Social Sciences Other

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Journal : IQTISHODUNA

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TOTAL QUALITY MANAJEMEN DAN DAYA SAING PERUSAHAAN SEBAGAI ANTESENDEN KEPUASAN PELANGGAN MENGHADAPI PERDAGANGAN BEBAS Respati, Respati
IQTISHODUNA IQTISHODUNA (Vol 6, No 1
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (253.392 KB) | DOI: 10.18860/iq.v0i0.306

Abstract

Manufacturers in Indonesia face new challenge related to prevailing free trade of CAFTA 2010 especially for imported products from Cina. This phenomenon provides a gab for further researchs to have a qualtitative research study on operational management which related to the implementation of Total Quality Management, competitive ability and customer satisfaction. This journal presents the phenomenon of prevailing free trade of CAFTA and some concepts, as well as measurement for TQM variables, Competitive ability of the company and customer satisfaction. Objective of this journal is expected to be able to assist the next researchers who want to conduct a research study on operational management, especially that concern to TQM, competitive ability of the company and customer satisfaction.
Co-Authors Abdul Hamid Achmad Firdiansjah Akidah Fitrah Amin Kuncoro Apriyanto, Gaguk Arum Puspita Ayu Choirul Insyiah Dwi Arman Prasetya Grahita Chandrarin Maulanisa Arifa Elfaz Menik Sri Rahayu Mokhamad Natsir Mokhammad Natsir Nanik Qosidah Nanik Qosidah Rizkhi Sumarsono Savitri Sartono Sunardi Sunardi Wibi Ibnu Rahabistara