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All Journal EKONOMIS : Journal of Economics and Business J-MAS (Jurnal Manajemen dan Sains) Indonesian Journal of Social Work Jurnal Manajemen Jurnal Pengabdian Masyarakat Sains dan Teknologi Jurnal Informasi Pengabdian Masyarakat Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan International Journal of Economics and Management Sciences Venus: Jurnal Publikasi Rumpun Ilmu Teknik Berbakti
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Journal : Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan

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Analisis Tingkat Kepuasan Mahasiswa Pada Jasa Pelayanan Perpustakaan Universitas Muhammadiyah Jambi Rian Dani
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 1 No. 3 (2023): JUNI : Maeswara
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v1i3.118

Abstract

The main focus of this research is to know and analyze the level of student satisfaction in services at the library at the Muhammadiyah University of Jambi. The data in this study were obtained based on primary data using surveys in collecting data through questionnaires. The number of samples is 100 respondents who are students of Jambi Muhammadiyah University. The variables in the study used 5 dimensions of service quality consisting of reliability, responsiveness, assurance, empathy and tangibles as measured using a Likert scale. The results showed that the importance and quality of service indicated that student respondents in using library services were satisfied with the services provided by the Jambi Muhammadiyah University library. In addition, the results of the analysis in this study showed that the average respondent's answers related to student satisfaction with library services at Jambi Muhammadiyah University were at a value of 4.5, which means that respondents were very satisfied in using library services at Jambi Muhammadiyah University.
Co-Authors Abd Haris Ade Irma Suryani Agus Santoso Amrizal Amrizal Ardi Afrizal Arman Syafa`at Armandito Armandito Bima R. Dani Dhea Lova Ellya Susilowati Endah Tri Kurniasih Ermaini Ermaini Fitriani Nur Halimah Gustinar, Gustinar Helmina Helmina Iqra Wiarta Muhammad Ananta Firdaus Muhammad Ikhsan Pernanda, Abelza Rika Neldawaty Shandy Amandha Siswoyo Siswoyo Suryawinata, Aldy Trie Hierdawati