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Build a Service Excellence Culture of Pleasure to Customers Tanti Widia Nurdiani; R.M Mahrus Alie
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 1 No. 3: September 2022
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v1i3.833

Customer service is an important aspect for most businesses in retaining customers, maintaining high revenues and acquiring new customers. The purpose of this study is to examine the aspects that need to be built in superior cultural services to customers. The theories used are customer-oriented culture, staff management and customer retention. In this qualitative research, descriptive analytic method is used to collect data and analyze and interpret the results. The findings show which aspects and dimensions of service quality are significant in building a vision of total service quality, different country cultures. Customer trust affects repurchase intentions and word of mouth promotion. The more trust a customer has in a company, the more likely he is to recommend it to others.

Pengabdian Masyarakat Smart Indonesia Academy pada Proses Portofolio Rekrutmen dan Seleksi dengan Cendekia Publishing dan Perguruan Tanti Widia Nurdiani; R. M Mahrus Alie
BESIRU : Jurnal Pengabdian Masyarakat Vol. 1 No. 5 (2024): BESIRU : Jurnal Pengabdian Masyarakat, Mei 2024
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/7n9wgd54

Portofolio bertujuan untuk memberikan pandangan menyeluruh tentang proses penggantian Asisten Administratif, mulai dari analisis pekerjaan yang teliti hingga rencana rekrutmen dan seleksi yang terstruktur. Diharapkan, portofolio ini dapat menjadi panduan profesional bagi proses penggantian tersebut. Smart Indonesia Academy, sebagai perusahaan manajemen, melakukan pengabdian masyarakat dengan memberikan materi pada kegiatan seminar Nasional Pengabdian Kepada Masyarakat dengan Cendekia Publishing dan mitra Perguruan Tinggi. Kegiatan ini bertujuan untuk meningkatkan kapabilitas dan potensi mitra Perguruan Tinggi dalam hal portofolio rekrutmen dan seleksi. Penelitian ini menggunakan metode deskriptif analitik untuk mengumpulkan dan menganalisis data. Kegiatan pengabdian masyarakat dilaksanakan secara daring oleh Smart Indonesia Academy pada tanggal 2 Maret 2024, diikuti oleh peserta dari Cendekia Publishing dan mitra Perguruan Tinggi. Pembukaan kegiatan diisi oleh pelaksana dan direktur Smart Indonesia Academy, dilanjutkan dengan pemaparan materi berjudul "Portofolio Rekrutmen dan Seleksi" yang disesuaikan dengan analisis pekerjaan, deskripsi pekerjaan, spesifikasi individu, rencana rekrutmen, dan rencana seleksi. Pengabdian masyarakat ini diharapkan dapat terus berlanjut dengan tema atau topik yang berbeda untuk memberikan manfaat yang baik bagi peserta dalam meningkatkan pengetahuan dan keterampilan mereka.

Hasil dan Risiko Portofolio Berbasis Single-Index Model Sebagai Strategi Investasi Pada Pasar Modal: Studi Saham Indeks LQ45 Bursa Efek Indonesia Doni Teguh Wibowo; Adita Nafisa; R.M. Mahrus Alie
DIALEKTIKA: Jurnal Ekonomi dan Ilmu Sosial Vol 4 No 1 (2019): Dialektika : Jurnal Ekonomi dan Ilmu Sosial
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Islam Raden Rahmat Malang

This research aims to analyze how much the return and risk level of stocks listed on index LQ45, index shares, in order to determine the portofolio optimal using a single index model, to analyze the combination of stocks included in the portofolio optimal to give return and risk portofolio.The investment decision process is a continuous decision process. This investment decision process goes on and on until the best investment decision. Stock return is income that is expressed as a percentage of the initial capital investment, profits can be in the form of return that have already or expected. Realized return is a profit that has occurred, calculated based on historical data which is also useful as a basis for determining expected profits and risk in the future. Beta is a measure of the systematic risk of a stock portofolio relative to the market risk. General, beta measures the sensitivity of the profit level of a stock against the level of profit sensitivity of a market portofolio. Beta stocks are very useful to measure how much the level of courage of investors about risk. To anticipating the risk that will be faced by investors, a method is needed to minimize the risk, while still optimizing the return to be obtained. To minimize risk and optimize the return of the investments is to diversify stocks, namely to arrange an portofolio optimal consisting of stock instruments traded on the IDX, while the method is an optimal portofolio based on a single index model, this method is calculation the stocks to help investors to determine whether a stocks can be included in the portofolio optimal and determine which stock combinations provide to optimal return. In addition to, forming a portofolio and stock combination investors are expected to make investment strategies in the capital market both active strategies or passive strategies. From the results of the analysis of the study of 45 stocks incorporated in the LQ45 index there were 37 liquid stocks from January 2017 to December 2017, obtained 14 stocks from 37 stocks formed in the portofolio optimal based on the cut off point value of 0.81883 with a return portofolio rate of 13.16 % with risk portofolio level of 0.000047%, this risk is smaller than investment in individual stocks directly. That on individual stocks the higher the risk value, the higher the level of return.

Build a Service Excellence Culture of Pleasure to Customers Tanti Widia Nurdiani; R.M Mahrus Alie
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 1 No. 3: September 2022
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v1i3.833

Customer service is an important aspect for most businesses in retaining customers, maintaining high revenues and acquiring new customers. The purpose of this study is to examine the aspects that need to be built in superior cultural services to customers. The theories used are customer-oriented culture, staff management and customer retention. In this qualitative research, descriptive analytic method is used to collect data and analyze and interpret the results. The findings show which aspects and dimensions of service quality are significant in building a vision of total service quality, different country cultures. Customer trust affects repurchase intentions and word of mouth promotion. The more trust a customer has in a company, the more likely he is to recommend it to others.

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