Article Per Year (5 Year)
p-Index From 2021 - 2026
2.345
P-Index
This Author published in this journals
All Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Jurnal Eksplorasi Karya Sistem Informasi dan Sains Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri KACANEGARA Jurnal Pengabdian pada Masyarakat JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Eksis: Jurnal Riset Ekonomi dan Bisnis JMD: Jurnal Riset Manajemen & Bisnis Dewantara MABIS: Manajemen dan Bisnis Jurnal Manajemen Journal of Digital Marketing and Halal Industry Management and Sustainable Development Journal Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Jurnal Riset Akuntansi dan Keuangan Jurnal Riset Manajemen dan Bisnis Proceeding ISETH (International Summit on Science, Technology, and Humanity) Media Bina Ilmiah
Singgih Santoso
Fakultas Bisnis Universitas Kristen Duta Wacana
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Library & Information Science Medicine & Pharmacology Social Sciences Other

Published : 37 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 37 Documents
Search

 1   2   3   4 
Pengaruh Kualitas Layanan dan Promosi Social Media terhadap Kepuasan Jemaat dan Loyalitas Jemaat di GBI Aletheia Magelang Vanessy Soebijantono, Kezia; Santoso, Singgih
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i2.809

Abstract

Service quality is widely used to assess services provided by either industries, businesses or organizations. However, researchers found a gap in research because the variable was rarely tested in the context of places of worship which is a mass organization that claims service as part of worshiping God. Therefore, researchers intend to study service quality in Christian Churches and its influence on congregational satisfaction and congregational loyalty. Researchers also involved other variables to be tested in this study namely social media promotion, due to the increasingly active use of church social media accounts, especially in conveying information to congregations. Researchers applied quantitative research in the Structural Equation Modelling (SEM) by utilizing the AMOS program to process data. The population in this study were Christians who congregate at GBI Aletheia Magelang. Then, this study used data obtained from 205 respondents selected based on purposive random sampling techniques. The results of the hypothesis test of this study indicate that service quality has a positive and significant effect on congregational satisfaction, social media promotion has a positive and significant effect on congregational satisfaction, and congregational satisfaction has a positive and significant effect on congregational loyalty.
The Effect of Service Quality (Reliability, Responsiveness, Assurance, Empathy, & Tangible) and Cost Perception on Satisfaction and Positive Word of Mouth of UKDW Faculty of Medicine Students Hardini, Renny; Santoso, Singgih
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jemp.v11i2.821

Abstract

Improving the standards of higher education services is crucial for attracting and retaining students, particularly at the Faculty of Medicine at UKDW. The objective of this study is to examine how perceptions of cost and service quality (reliability, responsiveness, assurance, empathy, and tangibles) influence student satisfaction and positive word-of-mouth promotion. This study employs an explanatory design and quantitative methodology. Data analysis was conducted using multiple linear regression and Structural Equation Modeling (SEM), obtained from active students in their second semester or higher via a questionnaire. The results indicate that student satisfaction is significantly influenced by all dimensions of service quality and cost perceptions. Additionally, as a sign of loyalty to the institution, student satisfaction acts as a strong mediating factor in promoting positive word of mouth. These results highlight the importance of implementing cost perception management and service development initiatives based on student needs to enhance the reputation and competitiveness of medical higher education institutions. In conclusion, a positive learning environment and natural institutional promotion depend on high-quality services and reasonable tuition fees.
Pembentukan Kebiasaan (Habbit Formation) Konsumen Lewat Penggunaan Media Sosial Elektronik Santoso, Singgih; Oetomo, Budi Sutedjo Dharma
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2018: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.2304

Abstract

Salah satu hal fenomena utama dalam dunia teknologi informasi dan telekomunikasi saat ini, khususnya internet, adalah interaksi manusia dengan sesamanya kewat media social elektronik, seperti Facebook, Line, WA dan lainnya. Hal ini berdampak pada munculnya sejumlah kebiasaan baru terkait dengan seringnya seseorang menggunakan gadget, yang dapat mempengaruhi pola perilaku mereka dalam mengkonsumsi produk barang atau jasa. Penelitian ini bertujuan untuk menguji kelayakan model penelitian struktural dan mengetahui apakah variabel Ketergantungan pada Online Social Network berpengaruh secara positif dan signifikan terhadap variabel Kepuasan Seseorang, dan apakah variabel Kepuasan Seseorang (Satisfaction) berpengaruh secara positif dan signifikan terhadap variabel Pembentukan Kebiasaan Bertindak (Habit Formation) Seseorang, khususnya dalam pembelian barang dan jasa. Disain riset adalah survei menggunakan kuesioner dengan teknik pengambilan sampel yang digunakan adalah purposive sampling. Menggunakan sejumlah alat uji kelayakan pada model structural serta pengujian estimasi koefisien hubungan antar variabel, hasil penelitian menunjukkan bahwa Ketergantungan pada Online Social Network berpengaruh secara positif dan signifikan terhadap variabel Kepuasan Seseorang, dan variabel Kepuasan Seseorang berpengaruh secara positif dan signifikan terhadap variabel Pembentukan Kebiasaan Bertindak Seseorang. Sejumlah implikasi dikemukakan untuk hasil penelitian tersebut.
Rancang Bangun Web Pemasaran Penerbit Buku Berbasis Riset Konsumen Oetomo, Budi Sutedjo Dharma; Santoso, Singgih
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2018: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.2305

Abstract

Dewasa ini, pembangunan situs web tidak dapat ditunda lagi. Namun, umumnya pembangunan situs hanya didasarkan pada rancangan analis dan pemrogram web yang merujuk pada kebutuhan perusahaan atau industri. Sementara itu, kebutuhan dan keinginan konsumen terhadap situs web perusahaan atau industri belum terakomodasi secara maksimal. Merujuk kondisi tersebut, maka penelitian ini dilakukan untuk menghasilkan gagasan rancangan web pemasaran penerbit buku berbasis riset konsumen dengan studi kasus web Penerbit PT Pohon Cahaya Semesta. Penelitian yang menggunakan metode survei ini dapat dijadikan model bagi industri untuk memadukan antara perspektif industri dan riset konsumen dalam merancang web pemasaran yang dapat menumbuhkan minat beli konsumen. Dari survei konsumen, terlihat dari tiga variabel yaitu daya tarik, desain dan interaksi yang diperkirakan berpengaruh terhadap tumbuhnya Minat (niat) beli, ternyata hanya variabel interaksi saja yang sangat berpengaruh.
ANALISIS PENGARUH KUALITAS PRODUK, GAYA HIDUP & PERSEPSI HARGA TERHADAP KEPUTUSAN PEMBELIAN Santoso, Singgih; Tuminting, Claudya Christie
Media Bina Ilmiah Vol. 19 No. 1: Agustus 2024
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Perilaku konsumen pada produk hedonik di Indonesia saat ini lebih dikarenakan faktor budaya moderen. Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas produk, gaya hidup dan presepsi harga terhadap keputusan pembelian. Jumlah sampel yang diambil sebanyak seratus responden dengan metode purposive random sampling yang diukur menggunakan skala likert dengan kuisioner yang disebar melalui Google Form. Data yang diperoleh diolah dengan metode analisis regresi berganda dengan menggunakan SPSS. Hasil dari penelitian ini menunjukan bahwa kualitas produk berpengaruh dan persepsi harga berpengaruh terhadap keputusan pembelian, sedangkan gaya hidup tidak berpengaruh terhadap keputusan pembelian.
Peranan Customer Satisfaction dan Customer Commitment terhadap e-WOM dalam Pengguna Aplikasi Gopay di Yogyakarta Quelyu, Valinda Carolina De; Santoso, Singgih
Jurnal Nusantara Aplikasi Manajemen Bisnis Vol 6 No 1 (2021): Jurnal Nusantara Aplikasi Manajemen Bisnis
Publisher : UNIVERSITAS NUSANTARA PGRI KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/nusamba.v6i1.14533

Abstract

Customer satisfaction that takes place consistently will make consumers have a commitment to a brand and can further encourage promotion through word of mouth activitie. The purpose of this study was to determine the effect of customer satisfaction on customer commitment, and the impact on consumer commitment to do e-wom activities. This research uses Gopay service as the research object and gender as the moderating variable. With the survey method on 377 respondents and the structural model testing hypotheses process, the results show that consumer satisfaction has a positive effect on consumer commitment, and consumer commitment has a positive effect on e-WOM activities; while gender is proven to moderate the relationship between these variables.
Analisis Kepuasan Pelanggan Berdasarkan Kualitas Pemipilan, Harga Jasa, dan Teknologi Mesin serta Kelayakan Finansial Usaha Pemipilan Jagung Mas Anugerah Klobot di Kabupaten Ogan Komering Ulu Timur Tampi, Denny Yudha Alexander; Santoso, Singgih
Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 12 No. 1 (2026): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the factors influencing customer satisfaction in mechanized corn-shelling services and to assess the financial feasibility of the Mas Anugerah Klobot enterprise in East OKU Regency. Using a quantitative approach, data were collected from 50 customers and 15 seasonal workers through Likert-scale questionnaires. Regression results indicate that shelling quality, service pricing, and machine technology positively affect customer satisfaction, with pricing and technology emerging as the strongest predictors. These findings highlight the importance of processing speed, accuracy of results, and affordability in shaping customer perceptions. In addition to customer satisfaction, the financial analysis using Payback Period, IRR, NPV, and Profitability Index (PI) confirms that the enterprise is economically feasible. The business also provides important social benefits for the church, particularly in empowering congregation members’ economic well-being. It creates seasonal employment opportunities, increases household income, and strengthens the church’s role as an agent of community empowerment. Thus, the enterprise contributes not only to economic gains but also to improving the welfare and independence of the church community.
Co-Authors Agus Wijaya Agustini Dyah Respati Anggraini, Angelia Boeng, Selvi Budi Sutedjo Dharma Oetomo, Budi Sutedjo Dharma Desyandri Desyandri Hardini, Renny Hardo Caesar Mual Herdioko, Jonathan Lucia Nurbani Kartika Nathaza Gayatry Woen Noverita Wirayanthy Ohoitimur, Elias Theopilus Helmi Puspita, Richa Mega Quelyu, Valinda Carolina De Rugati , Devina Pratya Stafanus Andi Sutedjo Dharma Oetomo , Budi Tampi, Denny Yudha Alexander Tuminting, Claudya Christie Vanessy Soebijantono, Kezia Wibawa, Eka Adhi