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All Journal ASKETIK: Jurnal Agama dan Perubahan Sosial Abdimas Indonesian Journal Journal of Innovative and Creativity Aksi Kita: Jurnal Pengabdian Kepada Masyarakat INJECT Interdisciplinary Journal of Communication International Journal of Multidisciplinary Reseach
Zainal Fatah
Universitas Dr. Soetomo Surabaya
Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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EFFECTIVENESS OF THE E-MASTER AND E-PRESENCE PERSONNEL SYSTEMS AT THE BOJONEGORO PSBR UPT Moch Nur Aziz; Sri Roekminiati; Zainal Fatah
International Journal of Multidisciplinary Reseach Vol. 2 No. 5 (2026): Oktober
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

This study analyzes the effectiveness of the implementation of the e-Master and e-Presence personnel systems at the Bojonegoro PSBR UPT using DeLone and McLean's theory covering system quality, information, and service. This study uses a descriptive qualitative approach with a case study method through in-depth interviews, observations, and documentation studies. The results show that the efficiency of completing personnel administration tasks such as updating file data and monthly attendance recapitulation has exceeded the set standard targets thanks to the responsiveness of administrative staff. However, the implementation of this digitalization still faces several operational obstacles, including server instability during peak hours, restrictions on application operating hours, delays in submitting physical files, and technical constraints on the biometric facial recording and GPS coordinate features. Therefore, strengthening information technology infrastructure, regular improvements to application features, flexibility in operational access, and increasing administrative discipline of ASN are needed to realize more responsive, transparent, and accountable back-office personnel governance in accordance with the Digital Era Governance paradigm.
Co-Authors Alifatul Reniwati Zumroh Amirul Mustofa Buadah Dandi Patrija Wirawan Dandy Patrija Fikri Aldryan Putra Maksum Ghany Kusuma Wardhani Hadi Permana Haryati, Eny Ika Devy Pramudiana Julianto Kresna Adhi Prahmana Kristyan Dwijosusilo Megasari Noer Fatanti Moch Nur Aziz Mulyadin Nihayatus Sholichah Piter Rendra Andhika Ananta Rizky M.D Sapto Pramono Shofwa Hilyatul Auliya Sri Kamariyah Sri Roekminiati Widyawati Widyawati