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All Journal Dia: Jurnal Administrasi Publik Jurnal Pengabdian kepada Masyarakat Nusantara Abdimas Indonesian Journal Journal of Innovative and Creativity Dynamics Social : International Journal of Social Sciences and Communication Aksi Kita: Jurnal Pengabdian Kepada Masyarakat International Journal of Multidisciplinary Reseach
Sri Kamariyah
Universitas Dr. Soetomo Surabaya
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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PENDAMPINGAN SEKOLAH MENUJU TANGGUH BENCANA SEKOLAH DASAR NEGERI DI KECAMATAN KRIAN KABUPATEN SIDOARJO JAWA TIMUR Mochammad Arfani; Ulul Albab; Kristyan Dwijosusilo; Priyanto; Agustiawan Djoko Baruno; Sri Kamariyah; Victor MTL Tobing; Anita Asnawi
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 2 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Cv. Utility Project Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v4i2.1028

Abstract

Pengabdian kepada masyarakat di perguruan tinggi merupakan kegiatan sivitas akademika dalam mengamalkan dan membudayakan ilmu, pengetahuan, teknologi untuk memajukan kesejahteraan umum dan mencerdaskan kehidupan bangsa seperti yang dijelaskan dalam Undang-Undang Nomor 12 Tahun 2012 Tentang Pendidikan Tinggi. Pengabdian kepada masyarakat di lingkungan Universitas Dr. Soetomo sebagaimana Statuta Universitas Dr. Soetomo Tahun 2019, didefinisikan bahwa Kegiatan Pengabdian Masyarakat adalah kegiatan dosen dan mahasiswa yang memanfaatkan dan mengamalkan ilmu pengetahuan dan teknologi untuk memajukan kesejahteraan masyarakat dan mencerdaskan kehidupan bangsa. Pengabdian kepada masyarakat ini khususnya kepada siswa dan siswi di sekolah dasar negeri di kecamatan Krian Kabupaten Sidoarjo dalam bidang sekolah tangguh bencana seperti penanganan banjir, Sosialisasi dengan menampilkan animasi tentang banjir dan sampah, penyuluhan penanganan kebakaran pada siswa, pembuatan biopori untuk pencegahan banjir di sekolah, menanam pohon untuk mengantisipasi terjadinya banjir, inarisk, poster Mitigasi bencana, papan nama evakuasi, pembenahan wifi sekolah, disaster action card, modul kebencanaan.
Evaluasi Kinerja Program Gerakan Pembangunan Masyarakat Adil Sejahtera GERBANGMAS dalam Pemberdayaan Masyarakat Kampung Mandiri untuk Meningkatkan Kesejahteraan Sosial di Kabupaten Mahakam Ulu Servinus Manek Bria; Sri Roekminiati; Sri Kamariyah; Ika Devy Pramudiana
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2686

Abstract

This study aims to evaluate the performance of the Gerakan Pembangunan Masyarakat Adil Sejahtera (GERBANGMAS) Program in empowering the Kampung Mandiri community to improve social welfare in Mahakam Ulu Regency. This program is designed to provide assistance in the form of training, capital for businesses, and access to basic services to improve the community's living standards. The method used in this study is a qualitative approach, with data collection techniques including in-depth interviews, field observations, and document studies. The findings show that the effectiveness of the GERBANGMAS program is measured at around 75%, successfully improving social welfare, although there is an unequal distribution of benefits between more active groups and less organized ones. The program’s efficiency is recorded at 70%, indicating resource wastage, particularly in the management of funds and the distribution of assistance that is not accurately targeted. The sufficiency of the program is recorded at 80%, but there are gaps in business mentoring and long-term business development. The conclusion of this study is that although the GERBANGMAS Program has had a positive impact, several areas need improvement to increase its overall impact. Recommendations include enhancing efficiency in resource management, adjusting assistance to better meet the long-term needs of the community, and improving the distribution of benefits to ensure it is more evenly spread across all community groups. Additionally, there is a need to provide more relevant training and continuous mentoring to optimize the program’s success.
Inovasi Pelayanan Kesehatan dalam Meningkatkan Akses dan Kualitas Layanan di Rumah Sakit Mahulu Pratama Kabupaten Mahakam Ulu melalui Implementasi Aplikasi SIPANDU Adrianus Gusti Bria; Sri Kamariyah; Nihayatus Sholicah
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2688

Abstract

This research focuses on innovation in healthcare services through digital technology by utilizing a mobile-based application to facilitate registration, queue management, and access to examination results. Based on Everett Rogers' diffusion innovation theory, this study examines five key indicators: relative advantage, compatibility, complexity, trialability, and observability. The data used in this research includes interviews with hospital staff and users, as well as survey results and observations related to the use of the SIPANDU application at the hospital. The research method used is a qualitative approach with descriptive data analysis. The findings indicate that this application successfully improves efficiency, reduces patient waiting time by 87%, and cuts transportation costs by nearly half. Additionally, the integration of digital medical records increases healthcare worker productivity by 72%. The compatibility of the application with user needs is reflected in the survey results, which show that 93% of registration staff feel the application is easy to use and aligns with their workflow. The conclusion of this study shows that the implementation of SIPANDU has successfully improved access to and the quality of services at Mahulu Pratama Hospital. However, some challenges, such as adjusting users' habits and limitations in covering all types of services, still need to be addressed. Therefore, recommendations for further development include enhancing training for healthcare workers and patients, as well as updating the application interface based on user feedback. By addressing these challenges, the SIPANDU application has the potential to be more widely adopted and have a greater impact on healthcare services in remote areas
Pendampingan Dan Edukasi Penggunaan Customer Service Mobile KAI Sebagai Inovasi Layanan Prima pada Angkutan Lebaran Raditya Adi Kartika; Ika Devy Pramudiana; Nihayatus Sholichah; Sri Kamariyah; Widyawati
Aksi Kita: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 4 (2025): JULI-AGUSTUS
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/9fm8b356

Abstract

Peranan customer service sebagai wajah perusahaan menjadi sangat penting dalam usaha mendapatkan dan mempertahankan pelanggan. Diadakannya customer service mobile di PT Kereta Api Indonesia pada masa angkutan lebaran yaitu untuk memberikan pelayanan yang terbaik kepada pelanggan berupa segala bentuk informasi mengenai PT. Kereta Api Indonesia dan mendengarkan keluhannya serta memberikan mereka Solusi. Customer service mobile bertanggung jawab untuk memberikan informasi serta pelayanan kepada pelanggan sehubungan dengan berbagai informasi mengenai seputar perjalanan kereta api. Layanan customer service mobile juga membantu untuk memecah terjadinya antrian baik dalam proses check in tiket, kedatangan kereta, penggunaan trolly untuk barang bawaan, dan lain sebagainya. Metode yang digunakan adalah memberikan pendampingan secara intensif dan berkelanjutan kepada mahasiswa peserta magang kerja dalam rentang waktu pelaksanaan kegiatannya. Adapun hasil pembahasan penelitian ini peran petugas Customer Service Mobile KAI mampu melaksanakan tugasnya sebagai pemberi informasi yang dibutuhkan oleh pelanggan kereta api disaat masa angkutan lebaran maupun memperkenalkan produk-produk yang diberikan oleh PT KAI. Pengabdian kepada masyarakat yang dilakukan mencakup empat tahap utama, yaitu tingkah laku sopan, cara penyampaian informasi yang tepat sasaran, waktu penyampaian yang sesuai, dan keramahan. Peneliti melayani pelanggan kereta api dengan sikap sesuai SOP agar informasi yang diberikan memuaskan. Informasi atau tindakan ini diberikan sesuai kebutuhan pelanggan kereta api, seperti pemesanan ataupun pembatalan tiket kereta api, pemesanan e-porter. Penyampaian informasi disesuaikan dengan kondisi penumpang, apakah terburu-buru atau tidak. Dalam hal keramahan, petugas Customer Service Mobile selalu menerapkan prinsip 7S saat melayani pelanggan.
POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022 Fadhlan Ginting S; Fedianty Augustinah; Widyawati Widyawati; Sri Kamariyah
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12181

Abstract

This research examines the implementation of the residency permit monitoring policy by Immigration Class 1 TPI Surabaya regarding violations of residency permits for visit visa subjects during the period of 2019-2022. The policy aims to enforce regulations concerning the presence of foreign nationals in Indonesia. However, its implementation faces various challenges, particularly in terms of communication, bureaucratic structure, resources, and the disposition or attitude of policy implementers. This study aims to evaluate the effectiveness of the policy and identify areas requiring improvement to enhance monitoring performance. This study employs a qualitative method with a descriptive approach. Data were collected through in-depth interviews with officers from Immigration Class 1 TPI Surabaya and an analysis of documents related to the policy and its implementation. The findings reveal that the effectiveness of inter-unit communication in conveying policy information only reaches 75%, leading to delays in information dissemination and field coordination. Additionally, a rigid and inefficient bureaucratic structure causes 70% of monitoring processes to experience obstacles. Resource limitations, both in terms of personnel and technological facilities, also hinder implementation, with only 65% of required resources available. The implementers' disposition, achieving only about 68%, indicates a lack of commitment and consistency in executing the policy. The conclusion of this research is that the implementation of the residency permit monitoring policy at Immigration Class 1 TPI Surabaya requires significant improvements in communication, bureaucratic structure, resources, and implementers' disposition. Recommendations include increasing personnel numbers, updating monitoring technology, and conducting regular training to enhance the attitude and competence of policy implementers.
EVALUATION OF PASSPORT SERVICE QUALITY THROUGH THE M-PASPOR APPLICATION IN SIMPLIFYING SERVICES AT THE CLASS I SPECIAL IMMIGRATION OFFICE, TPI SURABAYA Hafids Sutatak; Fedianty Augustinah; Ika Devy Pramudiana; Sri Kamariyah
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12182

Abstract

The development of information technology has driven the transformation of public services, including in the immigration sector, which is now transitioning to digitalization to improve efficiency. One of the innovations introduced is the M-Paspor application, which allows the public to apply for passports online to minimize classic issues such as long queues and bureaucratic inefficiencies. This study aims to evaluate the quality of passport services through the M-Paspor application at the Immigration Office Class I Special TPI Surabaya and identify challenges and opportunities in simplifying public services. The research employs a qualitative method to explore the perceptions and experiences of the public and immigration officers regarding the use of the M-Paspor application. Data were collected through in-depth interviews with passport applicants and immigration officers, as well as direct observations of service processes at the immigration office. The evaluation focuses on five dimensions of service quality: reliability, assurance, tangibles, empathy, and responsiveness, to provide a comprehensive understanding of the application's effectiveness in simplifying public services. The findings indicate that although the M-Paspor application has reduced some bureaucratic issues, several challenges remain, particularly concerning system reliability and the public's ability to use technology. Some users continue to face technical difficulties, such as frequent server errors, rapidly filled service quotas, and data entry errors that require them to repeat the registration process. The study concludes that while the M-Paspor application holds great potential to improve passport service quality, significant improvements in system stability, user education, and technological infrastructure are needed to achieve optimal results.
Administrative Capacity in the Implementation of Local Government Grants for Early Childhood Education: A Literature Review Puspa Ayu Widhi Pangestu; Priyanto Priyanto; Ulul Albab; Sri Kamariyah
Dynamics Social : International Journal of Social Sciences and Communication Vol. 2 No. 1 (2026): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v2i1.264

Abstract

This article examines administrative capacity at the local government level as a critical determinant of the effective implementation of grants for Early Childhood Education (ECE), a policy domain widely recognized as a strategic public investment with long-term social and economic returns. Despite the growing reliance on subnational grants to finance ECE services across diverse governance systems, implementation outcomes remain uneven, frequently constrained by limited administrative capacity, weak public financial management, fragmented governance arrangements, and fragile accountability mechanisms. Responding to these challenges, this study aims to synthesize and critically assess the international literature to clarify how administrative capacity shapes the design–implementation nexus of local government ECE grants and to identify the institutional, managerial, and fiscal conditions under which such grants are more likely to achieve their intended objectives. Methodologically, the article adopts a conceptual–comparative literature review approach, drawing on a systematic search of peer-reviewed journal articles from major academic databases and applying thematic synthesis to integrate findings across governance contexts and policy traditions. The review is anchored in Administrative Capacity Theory and analytically enriched through insights from policy implementation theory, public financial management, good governance, and public accountability. The synthesized findings demonstrate that administrative capacity operates as a multidimensional and relational construct, encompassing institutional coherence, managerial coordination, human resource competence, procedural stability, and analytical capability. The literature consistently shows that weaknesses across these dimensions undermine grant implementation through delays, inefficiencies, limited oversight, and uneven service quality, while strong capacity enables more predictable, accountable, and effective ECE grant governance.
Risk-Based Internal Oversight of Local Government Finance: A Literature Review on Fraud Prevention and Control Geofanny Edo Pratama; Dian Ferriswara; Sarwani Sarwani; Sri Kamariyah
Dynamics Social : International Journal of Social Sciences and Communication Vol. 2 No. 1 (2026): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v2i1.265

Abstract

Local governments manage substantial public resources under conditions of decentralization, fiscal complexity, and heightened accountability demands, making them particularly vulnerable to financial mismanagement and fraud. In this context, risk-based internal oversight has increasingly been promoted as a governance-oriented alternative to traditional compliance-based supervision. This literature review article examines how risk-based internal oversight is conceptualized, operationalized, and linked to fraud prevention and control in the management of local government finance. The study addresses a central problem in the existing literature: the fragmentation of analytical perspectives across risk-based internal auditing, fraud risk management, internal control systems, public financial management, and public accountability, which has limited a comprehensive understanding of how internal oversight contributes to safeguarding public funds. The primary objective of this article is to synthesize and integrate these strands of literature to clarify the role of risk-based internal oversight as a systemic governance mechanism for fraud prevention and control at the subnational level. Methodologically, the study employs an integrative literature review approach, drawing on peer-reviewed journal articles and authoritative institutional publications indexed in major academic databases over the past decade. A structured search, screening, and thematic synthesis process was applied to identify patterns, convergences, and divergences across conceptual, empirical, and policy-oriented studies. The findings indicate a clear shift from compliance-oriented inspection toward risk-based internal oversight that prioritizes high-risk financial processes—particularly procurement, grants, and asset management—where fraud risks are most pronounced. The synthesis further shows that effective fraud prevention depends on the alignment of risk-based oversight with fraud risk management practices, robust internal control systems (including SPIP).
E-Government Transformation Towards E-Governance in Public Service Processes at the Population and Civil Registration Office of Gresik Regency Baharuddin Kasim; Dian Ferriswara; Enny Haryati; Sri Kamariyah
Dynamics Social : International Journal of Social Sciences and Communication Vol. 2 No. 2 (2026): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v2i2.283

Abstract

This study aims to analyze the Transformation of E-Government Towards E-Governance in the Public Service Process at the Population and Civil Registration Office of Gresik Regency. The utilization of information technology in public services is one of the government’s efforts to improve administrative efficiency, transparency, and the quality of services provided to the public.This research employs a qualitative approach with a descriptive method to provide an in-depth depiction of the implementation of E-Governance in population administration services. Data collection techniques include interviews, observations, and documentation, while data analysis follows the stages of Grouping the data according to key constructs, Identifying bases for interpretation, Developing generalizations from the data, Testing alternative interpretations, and Forming and/or refining generalizable theory from the case study.The results indicate that the implementation of the Transformation of E-Government Towards E-Governance in the Public Service Process at the Population and Civil Registration Office of Gresik Regency is carried out through several key dimensions, namely E-Administration, E-Service, and E-Society. The E-Administration dimension is reflected in the use of digital-based administrative systems for managing population data and processing document applications electronically. The E-Service dimension shows that online services provide easier access for the public to manage population documents more quickly and efficiently. Meanwhile, the E-Society dimension demonstrates an increased utilization of information technology by the public in accessing population administration services. Nevertheless, the implementation of digital services still faces several challenges, such as limited digital literacy among the public and uneven internet access. This study concludes that the application of E-Governance in population administration services in Gresik Regency has made a positive contribution to improving the quality of public services through the utilization of information technology.
Improving Public Services Based on E-Government at the Population and Civil Registration Office of Gresik Regency Apri Widyastik; Amirul Mustofa; Ulul Albab; Sri Kamariyah
Dynamics Social : International Journal of Social Sciences and Communication Vol. 2 No. 2 (2026): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v2i2.286

Abstract

This study aims to analyze the implementation of e-government in improving the quality of public services at the Population and Civil Registration Office of Gresik Regency. The study uses a qualitative descriptive approach, with data collection techniques including observation, interviews, and documentation. The analysis focuses on the stages of e-government implementation, covering the dimensions of presence, interaction, and transaction in population administration services. The results indicate that the implementation of e-government at the Population and Civil Registration Office of Gresik Regency has been carried out through the provision of digital information media, such as an official website and online-based population administration service applications. In the presence dimension, the local government provides various information related to population administration services, including requirements, procedures, service times, and the types of services available to the public. In the interaction dimension, the digital service system allows the public to communicate with the service office by submitting questions, complaints, or requests for information online. Meanwhile, in the transaction dimension, the public can submit requests for population documents, such as Family Cards, birth certificates, and other documents, through the digital service system. The implementation of e-government has positively impacted the efficiency, transparency, and ease of access to population administration services for the public. Therefore, the utilization of information technology in public services can serve as an important strategy for improving the quality of population administration services in local government.
Co-Authors Adrianus Gusti Bria Agustiawan Djoko Baruno Agustino Yamlean Alifatul Reniwati Zumroh Amirul Mustofa Anita Asnawi Apri Widyastik Baharuddin Kasim Buadah Dandi Patrija Wirawan Edizon Mirino Enny Haryati Fadhlan Ginting S Fedianty Augustinah Geofanny Edo Pratama Hafids Sutatak Ika Devy Pramudiana Kristyan Dwijosusilo Michael Agung Pranoto Mochammad Arfani Nihayatus Sholicah Nihayatus Sholichah Priyanto Priyanto Priyanto Puspa Ayu Widhi Pangestu Raditya Adi Kartika Sapto Pramono Sarwani Sarwani Servinus Manek Bria Sri Roekminiati Ulul Albab Victor MTL Tobing Whimar Admojo Widyawati Widyawati Widyawati Zahra Nurkhawarin Zainal Fatah Zainul Fahrudin