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All Journal Jurnal Ilmu Komunikasi Tonil, Jurnal Kajian Sastra, Teater dan Sinema Medica Hospitalia Fonologi: Jurnal Ilmuan Bahasa dan Sastra Inggris Algebra
Hesti Kartika Sari
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Efektivitas Loyalty Program dalam Customer Relationship Management terhadap Kepuasan dan Loyalitas Pelanggan (Studi Kegiatan Divisi Retensi dalam Pelaksanaan Loyalty Program “Im3@School Community” pada PT Indosat Tbk. Kantor Cabang Malang) Sari, Hesti Kartika
Jurnal Ilmu Komunikasi Vol 6, No 2 (2009)
Publisher : Jurnal Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (497.926 KB)

Abstract

Abstract: The objective of this research is to analyze the influence of Loyalty Program in Customer Relationship Management (CRM) toward satisfaction and loyalty of PT Indosat Tbk. Malang Branch costumers. Loyalty Program is one of the customer retention’s strategies from PT Indosat Tbk. that belongs to development and application process of Customer Relationship Management (CRM). Dealing with that, a corporate could design a Loyalty Program that appropriate with their customers. This program will be very helpful for corporate to increase their customers’ satisfaction, and loyalty, and also to keep their customers influenced by others competitor’s offered. The data in this research analyzed by using linier regression analysis and the result of analysis shows that there are significant influence of Loyalty Program in Customer Relationship Management (CRM) toward costumer satisfaction and customer loyalty of PT Indosat Tbk. Malang Branch; and there are significant influence of satisfaction toward loyalty of PT Indosat Tbk. Malang Branch customers. Indeed, to produce loyal customer there is a need of strategy and has done by PT Indosat Tbk. through application of Customer Relationship Management with the highlight in Loyalty Program. This strategy proved could increase corporate business performs by increasing customer satisfaction and in the end could make the loyalty grow in them.
Efektivitas Loyalty Program dalam Customer Relationship Management terhadap Kepuasan dan Loyalitas Pelanggan (Studi Kegiatan Divisi Retensi dalam Pelaksanaan Loyalty Program “Im3@School Community” pada PT Indosat Tbk. Kantor Cabang Malang) Sari, Hesti Kartika
Jurnal ILMU KOMUNIKASI Vol 6, No 2 (2009)
Publisher : FISIP Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (497.926 KB) | DOI: 10.24002/jik.v6i2.202

Abstract

Abstract: The objective of this research is to analyze the influence of Loyalty Program in Customer Relationship Management (CRM) toward satisfaction and loyalty of PT Indosat Tbk. Malang Branch costumers. Loyalty Program is one of the customer retention’s strategies from PT Indosat Tbk. that belongs to development and application process of Customer Relationship Management (CRM). Dealing with that, a corporate could design a Loyalty Program that appropriate with their customers. This program will be very helpful for corporate to increase their customers’ satisfaction, and loyalty, and also to keep their customers influenced by others competitor’s offered. The data in this research analyzed by using linier regression analysis and the result of analysis shows that there are significant influence of Loyalty Program in Customer Relationship Management (CRM) toward costumer satisfaction and customer loyalty of PT Indosat Tbk. Malang Branch; and there are significant influence of satisfaction toward loyalty of PT Indosat Tbk. Malang Branch customers. Indeed, to produce loyal customer there is a need of strategy and has done by PT Indosat Tbk. through application of Customer Relationship Management with the highlight in Loyalty Program. This strategy proved could increase corporate business performs by increasing customer satisfaction and in the end could make the loyalty grow in them.
Hubungan Tipe Tumor dengan Tumor Cachexia Syndrome pada Anak Maria Mexitalia; Hesti Kartika Sari; Bambang Sudarmanto
Medica Hospitalia : Journal of Clinical Medicine Vol. 1 No. 1 (2012): Med Hosp
Publisher : RSUP Dr. Kariadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (247.729 KB) | DOI: 10.36408/mhjcm.v1i1.38

Abstract

Latar Belakang : Tumor cachexia syndrome (TCS) terjadi pada 24% keganasan stadium awal dan lebih dari 80% pada stadium akhir akan mempengaruhi tingkat morbiditas dan mortalitas penyakit. TCS didefinisikan sebagai keadaan anoreksia, penurunan berat badan progresif, proteolisis, penurunan massa otot dan jaringan adiposa. Kejadian TCS sering dihubungkan dengan tipe tumor, dimana pada tumor padat lebih sering terjadi TCS dibanding keganasan darah (leukemia). Tujuan penelitian ini adalah membuktikan hubungan antara kejadian TCS dengan tipe tumor Metode : Desain kohort retrospektif berdasarkan catatan medik penderita keganasan pada anak yang dirawat di RSUP Dr.Kariadi Semarang pada bulan Januari 2007-Juni 2010. Kriteria inklusi adalah data rekam medis meliputi umur, antropometri (berat badan, panjang badan, lingkar lengan atas / LiLA), tipe tumor dan kadar albumin. Analisis statistik menggunakan kai kuadrat. Hasil : Dari 351 rekam medik, hanya 79 data yang lengkap, 46 dengan leukemia, 33 anak dengan tumor solid. Dari 46 anak dengan leukemia, 52,2% hipoalbuminemia dan 45,7% mempunyai LiLA dibawah standar. Sedangkan 33 anak dengan tumor solid 57,6% hipoalbuminemia, dan 51,5% mempunyai LiLA <-2SD. TCS didapatkan pada 62,5% leukemia dan 66,7% tumor solid. Tidak ada hubungan antara tipe tumor dengan kakeksia, hipoalbuminemia, LiLA di bawah standar, dan tumor cachexia syndrome. Kesimpulan : Prevalensi tumor chachexia syndrome pada leukemia sebesar 65,2% dan tumor solid sebesar 66,7%. Tidak ada hubungan antara tipe tumor dengan tumor cachexia syndrome. Kata kunci : Tumor chachexia syndrome, leukemia, tumor padat, anak
Efektivitas Loyalty Program dalam Customer Relationship Management terhadap Kepuasan dan Loyalitas Pelanggan (Studi Kegiatan Divisi Retensi dalam Pelaksanaan Loyalty Program “Im3@School Community” pada PT Indosat Tbk. Kantor Cabang Malang) Hesti Kartika Sari
Jurnal ILMU KOMUNIKASI Vol. 6 No. 2 (2009)
Publisher : FISIP Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (497.926 KB) | DOI: 10.24002/jik.v6i2.202

Abstract

Abstract: The objective of this research is to analyze the influence of Loyalty Program in Customer Relationship Management (CRM) toward satisfaction and loyalty of PT Indosat Tbk. Malang Branch costumers. Loyalty Program is one of the customer retention’s strategies from PT Indosat Tbk. that belongs to development and application process of Customer Relationship Management (CRM). Dealing with that, a corporate could design a Loyalty Program that appropriate with their customers. This program will be very helpful for corporate to increase their customers’ satisfaction, and loyalty, and also to keep their customers influenced by others competitor’s offered. The data in this research analyzed by using linier regression analysis and the result of analysis shows that there are significant influence of Loyalty Program in Customer Relationship Management (CRM) toward costumer satisfaction and customer loyalty of PT Indosat Tbk. Malang Branch; and there are significant influence of satisfaction toward loyalty of PT Indosat Tbk. Malang Branch customers. Indeed, to produce loyal customer there is a need of strategy and has done by PT Indosat Tbk. through application of Customer Relationship Management with the highlight in Loyalty Program. This strategy proved could increase corporate business performs by increasing customer satisfaction and in the end could make the loyalty grow in them.
Pengaruh Game Online Mobile Legends Terhadap Perilaku Bahasa Pada Gen Z Di Sidoarjo Zabrina Fitri Novi Amanda; Robby Firdaus Rachman; Hesti Kartika Sari; Tarsianus Jebarus; Eni Nurhayati
Fonologi: Jurnal Ilmuan Bahasa dan Sastra Inggris Vol. 2 No. 1 (2024): March: Fonologi: Jurnal Ilmuan Bahasa dan Sastra Inggris
Publisher : Asosiasi Periset Bahasa Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/fonologi.v2i1.341

Abstract

Technological developments have brought significant changes in lifestyle, especially among Generation Z (Gen Z). One phenomenon is the popularity of online games such as Mobile Legends. This research aims to investigate the influence of the intensity of playing Mobile Legends on the language behavior of Gen Z. In this research, the author used a descriptive study research method with a quantitative approach, and used a Google Form questionnaire as a data collection medium. This research involved an online survey of teenagers aged 11 to 26 years using Google Form which was distributed using social media. The research results show that the Mobile Legends game has a significant impact on various aspects of teenagers' lives, including physical responses, body movements, facial expressions, imitation of character movements, and use of typical terms.
SATIR DALAM PERTUNJUKAN PARA PENSIUNAN:2049 Sari, Hesti Kartika; Makaf, Akhyar
TONIL: Jurnal Kajian Sastra, Teater dan Sinema Vol 20, No 2: September 2023
Publisher : Institut Seni Indonesia Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24821/tnl.v20i2.10951

Abstract

Satir merupakan metode penyampaian pemikiran melalui sindiran secara kasar ataupun halus. Objek yang menjadi sasaran satir adalah politik, ras, ideologi, dan agama. Bentuk satir yang cenderung diterima semua orang adalah parodi. Konsep yang ditawarkan parodi adalah meniru suatu peristiwa yang tidak sesuai dengan realita untuk dijadikan objek lelucon. Studi ini ditujukan untuk mengetahui fungsi kehadiran satir dalam pertunjukan Para Pensiunan:2049. Objek dipilih karena memiliki konsep pemanggungan yang terbilang unik dan baru. Teater Gandrik mencoba membawa penonton masuk pada ruang futuristik untuk menyaksikan ilustrasi kondisi sosial Indonesia di masa depan . Pertunjukan yang ditampilkan mengemukakan suatu premis bahwa “meggunakan kebenaran untuk melawan korupsi yang sudah menjadi tabiat masyarakat Indonesia adalah tindakan sia-sia”. Keselarasan antara peristiwa dalam pertunjukan dengan realita masyarakat menjadi poin tambah untuk dibahas secara runtut. Penelitian ini memakai pendekatan dengan teori dramaturgi Harymawan dan satir Gilbert Highet untuk menganalisis kontruksi dramatik, kontruksi artistik, dan satir parodi. Pelaksanaan penelitian menggunakan metode kualitatif untuk  menganalisis proses kreatif Teater Gandrik dalam berkarya. Hasil akhir penelitian ini mengungkap unsur satir parodi sebagai instrumen pembangun ruang futuristik.
Penerapan Nilai Kejujuran dalam Pendidikan Anti-Korupsi untuk Mencegah Plagiarisme di Kalangan Mahasiswa Universitas PGRI Delta, Sidoarjo Sari, Hesti Kartika; Safira, Marshanda Dwi Ayu; Naha, Indriyati Konga
Algebra : Jurnal Pendidikan, Sosial dan Sains Vol 5 No 3 (2025): ALGEBRA : JURNAL PENDIDIKAN, SOSIAL DAN SAINS
Publisher : Yayasan Amanah Nur Aman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58432/algebra.v5i3.1484

Abstract

Plagiarism in higher education institutions represents a serious challenge that can undermine academic integrity and diminish the quality of graduates. This study aims to examine the implementation of honesty values within anti-corruption education as a preventive measure against plagiarism among students at Universitas PGRI Delta Sidoarjo. The research employs a descriptive qualitative approach with data collected through observation, interviews, and documentation. The findings reveal that the internalization of honesty values in academic activities, through an anti-corruption education curriculum, significantly contributes to the development of students’ moral awareness. Learning processes that emphasize integrity, responsibility, and critical attitudes toward manipulative actions foster autonomous anti-plagiarism behavior. Therefore, anti-corruption education integrated with the value of honesty not only shapes ethically grounded students but also serves as a vital instrument in creating an academic culture that is clean and accountable.
Co-Authors Akhyar Makaf Bambang Sudarmanto Eni Nurhayati Maria Mexitalia Naha, Indriyati Konga Robby Firdaus Rachman Safira, Marshanda Dwi Ayu Tarsianus Jebarus Zabrina Fitri Novi Amanda