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All Journal SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] International Journal of Glocal Tourism International Journal of Green Tourism Research and Applications
I Ketut Suparta
Politeknik Negeri Bali
Arts Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation

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Gap Analysis on Politeknik Negeri Bali Library Services: Expectation Versus Reality Ni Wayan Dewinta Ayuni; Wayan Hesadijaya Utthavi; I Ketut Suparta
Soshum: Jurnal Sosial dan Humaniora Vol 9 No 1 (2019): March 2019
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (921.561 KB) | DOI: 10.31940/soshum.v9i1.1086

Abstract

Library in universities is the center of information and science. It can be said as the heart of university. Because of its important role, the university library must have good service. This is expected to increase the sense of comfort of library visitors in using library services. Politeknik Negeri Bali (PNB) as one of the universities in Indonesia currently has one library room located on the 2nd floor of the PNB Central Building. Based on the data, the average number of PNB library visitors in the year 2017 is only 15% of the total civitas. This number shows that PNB library has not been optimally utilized. The purpose of this research is to evaluate the PNB libray service, wheter it aready fulfill the hope of visitors. This research used 150 library visitor as sample, collected by using accidental sampling. The variables used are five service dimensions, namely tangibles, reliability, responsiveness, assurance, and emphaty. The method of analysis used in this study is gap analysis using paired t test between expected service by the visitors and PNB library service in reality. Results shows that in general, there is a significant difference between expected service by the visitors and PNB library service in reality. It also happens in five dimensions of service.
The role of pentahelix and digital marketing in developing Lubuak Mande Rubiah destination Lola Ruliyani; I Made Darma Oka; I Ketut Budarma; I Ketut Suparta
International Journal of Green Tourism Research and Applications Vol. 4 No. 1 (2022): June 2022
Publisher : International Journal of Green Tourism Research and Applications

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (643.87 KB) | DOI: 10.31940/ijogtra.v4i1.9-15

Abstract

This research is to examine the role of pentahelix in building digital marketing in Lubuak Mande Rubiah destination, West Sumatera, Indonesia. It uses a qualitative approach. The data used are participant observation, in-depth interviews, and focus group discussions. The results of research show that the role of pentahelix in building digital marketing in Lubuak Mande Rubiah is that the government plays a role in making regulations to promote people's welfare. Padang city government has made regulations on the management of tourist destinations. Tourism actors collaborate with Pokdarwis and other stakeholders. The digital marketing model of tourist attraction destinations are expanding networks, promoting, and maintaining collaboration with the community, government, tourism actors, academics and media to support improving the quality of facilities and infrastructure.
Front Office as a Green Hotel Practice at Novotel Bali Ngurah Rai Airport Mega Angeli Pakpahan; I Ketut Sutama; I Ketut Suparta; Raden Roro Rieta Anggraheni
International Journal of Glocal Tourism Vol. 3 No. 4 (2022): International Journal of Glocal Tourism - December 2022
Publisher : Yayasan Sinergi Widya Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58982/injogt.v3i4.268

Abstract

Purpose: This study aimed to determine the readiness of the Front Office Department towards a green hotel through the implementation of green practice at the Novotel Bali Ngurah Rai Airport. Research methods: This research data collection method was carried out by observation, interviews, literature study and documentation. The data analysis technique uses descriptive qualitative analysis to determine whether the implication of green practice at Novotel Bali Ngurah Rai Airport has gone to a green hotel or not. Findings:The results show that 90% of green practice has been implemented in the Front Office Department of Novotel Bali Ngurah Rai Airport where of the 3 green practice indicators with a total of 10 sub-indicators, 9 of them have been implemented and 1 has not been implemented in the Front Office Department at Novotel Bali Ngurah Rai Airport is on the green action indicator with sub-indicators doing recycling. Implication: The Front Office Department at Novotel Bali Ngurah Rai Airport is almost eligible to support Novotel Bali Ngurah Rai Airport to become a green hotel.
Green Tourism-Based Food and Beverage Service to Increase Customer Satisfaction at Four Points By Sheraton Bali Kuta Ni Kadek Agustini; Made Sudiarta; Ida Ayu Elistyawati; I Nyoman Winia; I Ketut Suparta
International Journal of Glocal Tourism Vol. 4 No. 2 (2023): International Journal of Glocal Tourism - June 2023
Publisher : Yayasan Sinergi Widya Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose: This study to determine the application of green tourism based service by the food and beverage service department at Four Points By Sheraton Bali Kuta and how it impact on customer satisfaction. Research methods: The research sample was determined by the incidental sampling method with a sampe of 80 guest who had received service from the food and beverage service department at Four Points By Sheraton Bali Kuta as respondents. The data collection method used in a questionnaire. The data analysis technique is descriptive qualitative analysis with descriptive statistics on a likert scale range using microsoft excel 2010. Findings: The results show that the application of green tourism-based services on green service and energy-saving variables according to customers is not good. The variables of green product, green design and consumption reduction according to customers are good. Implications: The impact of green tourism-based services on customer satisfaction at The Eatery Restaurant is that customers agree to take actions such as buying back products and services, recommending products and services to others, buying other types of products from The Eatery Restaurant, being interested in buying food and beverage products from The Eatery Restaurant.
Co-Authors I Ketut Budarma I Ketut Sutama I Made Darma Oka I Nyoman Winia Ida Ayu Elistyawati Lola Ruliyani Made Sudiarta Mega Angeli Pakpahan Ni Kadek Agustini Ni Wayan Dewinta Ayuni Raden Roro Rieta Anggraheni Wayan Hesadijaya Utthavi