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Journal : Media Kesehatan Masyarakat

Faktor Penyebab Keterlambatan Pengajuan Klaim Pasien BPJS Rawat Inap di Rumah Sakit Umum Daerah Soe Honcy Ernesta Nomeni; Rina Waty Sirait; Yoseph Kenjam
Media Kesehatan Masyarakat Vol 2 No 2 (2020): Media Kesehatan Masyarakat (Agustus)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v2i2.2795

Abstract

Problems commonly found in submitting insurance claims are incomplete documents, follow-up claims, the mismatch of the rates submitted by the hospital with the INA-CBGs rates or those paid by BPJS Kesehatan, irregularities in the coding of disease diagnoses, and the delay in claiming payments by BPJS Kesehatan. Based on the preliminary study at Soe Public Hospital in October 2019, there were still several administrative problems in submitting claims for JKN program. It was proven by the fact that there were still patients with JKN who did not bring a copy of their BPJS Kesehatan cards and the referral letter determined by BPJS Kesehatan when registering for a treatment. The aim of this study is to determine the factors causing the delay in submitting claims for inpatients with BPJS at Soe Public Hospital in 2020.This was a qualitative descriptive study. The population in this study was staff who are directly involved in the insurance claiming process. The sample was selected using purposive sampling technique that consisted of one assembling staff, one coding staff, two internal verifiers and one BPJS Kesehatan verifier. The results of the study indicated that the process of submitting claims for patients with BPJS Kesehatan by Soe Public Hospital did not carry out in a comprehensive and integrated manner because of incomplete medical record status, lack of coordination and teamwork between staff who record medical status that involves assembling staff, coding staff, and hospital verifier. This made a delay in submitting claims for inpatients with BPJS Kesehatan. There were also other obstacles found in the process of submitting claims for inpatients with BPJS Kesehatan at Soe Public Hospital. It is suggested that hospital managers need to evaluate staff who are responsible for submitting claims for inpatients with BPJS Kesehatan regularly and to assess the strengths and weaknesses of each staff.
Manajemen Logistik Obat di Instalasi Farmasi RSUD Waibakul Kabupaten Sumba Tengah Gracewati Rambu Ladu Day; Muntasir Muntasir; Rina Waty Sirait
Media Kesehatan Masyarakat Vol 2 No 3 (2020): Media Kesehatan Masyarakat (Desember)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v2i3.3014

Abstract

Drug logistics management in the hospital consists of the stages of selection, planning, procurement, acceptance, storage, distribution, destruction, and control, and administration, which must be well-coordinated to function. This study was to determine the description of drug logistics management in the Pharmacy Installation of Waibakul Hospital, Central Sumba Regency. The method used in this research was qualitative. Data were collected by interviews. The results of the study explained that the management of drug logistics at the Waibakul Hospital Pharmacy Installation was already running according to Pharmaceutical Service Standards in Hospitals in Permenkes No.72 of 2016, but it was ineffective as obstacles were identified in each management stage. Constraints in planning were insufficient budget, frequent changes of doctors, and the ineffective use of consumption methods. In procurement, the budget was still lacking, procurement team was not from the hospital and the issue of internet networks in Waibakul Regional Hospital. In admissions, lack of human resources, and drug arrival time over the office hours, lack of infrastructure supporting drug storage such as cabinets, refrigerators, AC, pallets, trolleys, and printers, and medicine warehouse. The study also found the lack of human resources in pharmaceutical warehouses and drug distribution. In the extermination stage, no room was available for storing expired drugs and damaged drugs, and the time for drug culling was longer leading to an accumulation of medical waste.
Pemanfaatan Upaya Kesehatan Perorangan (UKP) oleh Peserta Jaminan Kesehatan Nasional di Wilayah Kerja Puskesmas Tarus Desnel Natalia Lende; Rina Waty Sirait; Dominirsep O. Dodo
Media Kesehatan Masyarakat Vol 3 No 1 (2021): Media Kesehatan Masyarakat (April)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v3i1.3058

Abstract

To overcoming gaps in the utilization of health services by the poor, the government implements of National Health Insurance (JKN) program which is managed by BPJS Kesehatan. The Public Health Center (Puskesmas) was formed to reach the wider community, from the existence of the puskesmas and JKN, it’s hoped that the government's goals to achieve community welfare can be achieved. However, the utilization of puskesmas by JKN participants is still low. The purpose of this study was to determine the factors related to the utilization of health services by JKN participants in the working area of ​​Puskesmas Tarus. This type of the research is a quantitative study using a cross sectional design. The sample consisted of 100 people using the accidental sampling technique. Data analysis was performed using univariate and bivariate analysis with the spearmen correlation test. The results showed that the factors related to the utilization of health services by JKN participants were attitude (r=0.940; ρ=0,000), perception of pain (r=0.270; ρ=0.007), family support (r=0.340; ρ=0.001), and assessment of health centers (r=0,265; ρ=0.008), while the unrelated factor was knowledge (r=0.063; ρ=0.536). BPJS Kesehatan and puskesmas are expected to cooperate in providing related to the use of JKN. Puskesmas are expected to improve facilities and infrastructure so that the utilization of health service at the puskesmas can be increased.
Hubungan Mutu Pelayanan dengan Tingkat Kepuasan Pasien Rawat Inap di Puskesmas Pasir Panjang Kota Kupang Nurulsiam Siwa Salasim; Rina Waty Sirait; Masrida Sinaga
Media Kesehatan Masyarakat Vol 3 No 1 (2021): Media Kesehatan Masyarakat (April)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v3i1.3479

Abstract

Quality of service is one of the elements that can affect patient satisfaction when accessing health services at Primary Health Care (PHC). Dissatisfaction may indicate the low quality of PHC services. This study aims to determine the relationship of service quality with the level of satisfaction in inpatients at the Pasir Panjang PHC, Kupang City. This research was an analytical survey with a cross-sectional design. The sample of this study consisted of 118 inpatients selected by simple random sampling. The data were collected by using a questionnaire on the quality of health services and patient satisfaction with 42 items. The data analysis performed was bivariate analysis using the chi-square test. The results showed that there was a relationship between the dimensions of direct evidence (tangible), reliability, responsiveness, assurance and empathy with the satisfaction level of inpatients. PHC needs to widen the family waiting room, provide services according to the schedule to prevent the delays, and ask whether the treatment conducted meets the expectation of patients.
Tingkat Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Puskesmas Oesapa Kota Kupang Karolina Lawan; Petrus Romeo; Rina Waty Sirait
Media Kesehatan Masyarakat Vol 4 No 1 (2022): Media Kesehatan Masyarakat (April)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v4i1.3780

Abstract

Service quality is an element that can affect patient satisfaction while undergoing health services at the publich health center. To achieve the quality of service, the effectiveness of achieving its goals will be judged by how good the quality of services is. Patient satisfaction in health services is measured by five indicators, namely reliability, responsiveness, assurance, empathy and appearance. These five aspects are closely related to humans as service providers, so that the assessment of the level of satisfaction is very subjective both from the perspective of the community (patiens) and aspect of the assesment. The purpose of this study was to determine the satisfaction of outpatiens with pharmaceutical services at the public health center Oesapa. The method used in this research is descriptive analytic. The sample in this study amounted to 100 people. The sampling technique used an accidental sampling approach. The results showed that the sub-variable level of patient satisfaction on the realibility dimension was included in the satisfie category (75,65%), the empathy dimension was included in the quite satisfied category (60,06%), the responsiveness dimension was included in the quite satisfied category (60,70%), the assurance dimension is included in the satisfied category (78,10%), and the appearance dimensionis includedin the satisfied category (78,70%).
Efektivitas Pemanfaatan Dana Bantuan Operasional Kesehatan untuk Program Kesehatan Ibu dan Anak di Puskesmas Melolo, Kabupaten Sumba Timur Anggreany Dean R. Manu; Erni E. Pua Upa; Rina Waty Sirait
Media Kesehatan Masyarakat Vol 4 No 1 (2022): Media Kesehatan Masyarakat (April)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v4i1.3833

Abstract

Maternal mortality ratio in East Nusa Tenggara fluctuated from year to year. In 2016 the maternal mortality rate was 131 per 100,000 live births, in 2017 it was 120 per 100,000 live births and in 2018 it was 161 per 100,000 live births. Health efforts are needed to overcome these problems. One of the efforts made is the provision of a Special Allocation Fund (BOK Funds) to improve the quality and access to health services aimed at reducing maternal, infant and child mortality, overcoming nutritional problems, controlling disease and environmental health, especially in areas that have many health problems. The purpose of this study was to determine the effectiveness of the use of BOK funds for the MCH program at Puskesmas Melolo, East Sumba Regency in 2020. This research is a descriptive qualitative research. There were 4 informants in this study, namely the head of the puskesmas, the person in charge/manager of the BOK funds, the KIA coordinator and the person in charge for the health of UKS/youth Data were collected by conducting in-depth interviews and observations and analyzed qualitatively. The results showed that the absorption of BOK funds for the MCH program at the health center reached 80% or Rp180,760,000 from the target of Rp. 225,950,000 that was set at 100%. MCH efforts have been carried out in accordance with the technical guidelines for the use of BOK funds. The use of BOK funds for the MCH program at puskesmas has been effective. It is expected that each program manager will use the funds in accordance with the existing technical guidelines.
Implementation of Brigade Kupang Sehat Policy in Reducing Maternal and Child Mortality Ratio in Kupang City Try Sutyo Sanjaya Pali; Yoseph Kenjam; Rina Waty Sirait
Media Kesehatan Masyarakat Vol 4 No 1 (2022): Media Kesehatan Masyarakat (Special Issue)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v4i3.4162

Abstract

Brigade Kupang Sehat (BKS) is a program of the Kupang City Health Office specifically providing emergency services to all residents of Kupang City for free for 24 hours. The purpose of this study was to determine the implementation of BKS policy in reducing maternal and child mortality in Kupang City. The method used in this research was qualitative. Data were collected by interview. Four informants were selected by applying purposive sampling technique. The results showed that BKS has an emergency program to help reduce maternal and child mortality. BKS provided medical equipment, transportation/ambulance equipped with a midwife kit, response time, pregnancy check-ups, and postpartum services including family planning services after giving birth, collaboration with public health center and hospitals for referral process, and socialization about the function and role of BKS. Obstacles experienced by BKS included economic factors and a lack of knowledge in pregnant women in choosing a place of delivery. BKS also noted that pregnant women had a complete opening at home, had no pink books or MCH, refusal from pregnant women or families to be referred to better health facilities. The socialization of BKS is needed to increase the awareness of residents of its services, especially for those with low income.
The Correlation of Knowledge, Attitudes, and Family Support with Adolescent Sexual Behavior in Students of Public Senior High School Mutis Eban, West Miomaffo Subdistrict, Timor Tengah Utara District Patricia Adhica Ahoinnai; Rina Waty Sirait; Indriati A. Tedju Hinga
Media Kesehatan Masyarakat Vol 4 No 1 (2022): Media Kesehatan Masyarakat (Special Issue)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v4i1.4960

Abstract

Premarital sex often occurs in adolescence. This happens due to the lack of knowledge among teenagers and limited information delivered by parents about the impact of premarital sex. This study aimed to determine the knowledge, attitudes, and family support for adolescent sexual behavior in students of SMA Negeri Mutis Eban, West Miomaffo Subdistrict, North Central Timor District. The study used a cross-sectional design with a quantitative approach. This research was conducted at the Public Senior High School Mutis Eban in March-June 2021. The population in this study were all 10th and 11th-grade students totaling 326 people. The sample of 115 students was selected using the proportional random sampling technique. The data were analyzed with a 95% confidence level (α = 0.05). The results showed that knowledge (p-value= 0.000), attitudes (p-value= 0.000), and family support (p-value= 0.000) had a significant relationship to sexual behavior in students of SMA Negeri Mutis Eban. The school needs to collaborate with related sectors in increasing promotive and preventive reproductive health in adolescents.
Satisfaction Level of Clients in DMPA Injectible Contraceptive Service at Baumata Health Care, Kupang District Friska Rosiana Atolo; Tadeus A. L. Regaletha; Rina Waty Sirait
Media Kesehatan Masyarakat Vol 4 No 2 (2022): Media Kesehatan Masyarakat (Agustus)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v4i2.4149

Abstract

Satisfaction is a form of one's feelings after experiencing service quality that has met expectations. Health services, especially family planning, is expected to meet the needs of acceptors. However, there are complaints from acceptors related to the service of injectable contraceptive received. These complaints are related to the comfortability of the waiting room, the condition of the family planning room that is still not neatly arranged, and the lack of family planning equipment. The measurement of acceptor satisfaction needs to be carried out regularly, accurately and continuously through a satisfaction survey. This study aims to determine the level of acceptor satisfaction with Depo-Medroxyprogesterone Acetate (DMPA) injection family planning at Baumata Health Center, Kupang Regency. The study was a survey with a quantitative approach. This study had a population of 74 people. A sample of 43 people were selected using proportional random sampling technique. The data were analyzed using the Importance Performance Analysis (IPA) method. The results showed that acceptors were satisfied for the tangible dimension (88.4%), and very satisfied for the dimension of reliability (95.5%), responsiveness (95.3%), assurance (94.5%) and empathy (96.5%). The health center needs to improve the service quality of injectable contraceptives by ensuring the availability of related devices, timeliness in the service provision, and complete preparation of the injectable birth control equipment.
Determinants of Perinatal Death in The Work Area of Sikumana Health Center in Kupang City Posidius Eriksius Soli Wele; Anna Henny Talahatu; Rina Waty Sirait
Media Kesehatan Masyarakat Vol 4 No 2 (2022): Media Kesehatan Masyarakat (Agustus)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/mkm.v5i1.4461

Abstract

Perinatal death is defined as fetal mortality at 28 weeks or more of pregnancy, as well as infant death within the first seven days of life. Pregnant women's nutritional status is one indicator that can be used to assess the risk of perinatal mortality. The goal of this research was to look at the factors determining perinatal death in the Sikumana Health Center Work Area in Kupang City. An analytic survey with a case-control design was used in this study. This study was conducted in the Sikumana Health Center's working region in Kupang City in November - December 2020. The study population was divided into two groups, the case population was mothers with cases of perinatal death totaling 38 people and the control population was mothers who had live births totaling 1,118 people. The sample consisted of 114 people grouped with 1:2 ratio of 38 cases and 76 controls. The sample was selected using simple random sampling. The results showed that there was an effect of hemoglobin level (p-value=0.000) and upper arm circumference (p-value=0.000) with perinatal mortality. Pregnant women need to increase their knowledge about balanced nutrition by accessing information from health media and consulting health workers at the nearest health facility.