Article Per Year (5 Year)
p-Index From 2020 - 2025
0.61
P-Index
This Author published in this journals
All Journal Jurnal Pendidikan Madrasah Jurnal Kepariwisataan Journal of Management, Economic, and Financial
Soerjanto Soerjanto
Unknown Affiliation
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Hubungan Antara Kemampuan Berpikir Kritis dengan Hasil Belajar melalui Model Inkuiri Terbimbing Kusumasuti, Marianti Endrayana; Soerjanto, Soerjanto; Cholik, Mochamad
Jurnal Pendidikan Madrasah Vol. 9 No. 2 (2024): Jurnal Pendidikan Madrasah
Publisher : Pusat Pengembangan Madrasah (PPM), dan Fakultas Ilmu Tarbiyah dan Keguruan UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpm.2024.207-212

Abstract

Critical thinking skills are essential skills in the learning process that can affect student learning outcomes. This study aims to analyze the relationship between critical thinking skills and student learning outcomes through the application of a guided inquiry learning model. The guided inquiry model was chosen because it encourages students to identify problems, formulate hypotheses, and find solutions independently with the guidance of teachers, thereby strengthening critical thinking skills. The results of the study showed that there was a significant positive correlation between students' critical thinking skills and their learning outcomes. Students who have good critical thinking skills show improved concept understanding, analytical skills, and higher learning outcomes compared to students who have low critical thinking skills. This study recommends the application of the guided inquiry model more widely to improve students' critical thinking skills and learning outcomes, especially in subjects that require problem-solving and in-depth analysis.
Investigating The Role of Quality Dimensions in Enhancing Customer Satisfaction Across Industries Surono, Surono; Soerjanto, Soerjanto
Journal of Management Economic and Financial Vol. 3 No. 3 (2025): Journal of Management, Economic and Financial
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jmef.v3i3.136

Abstract

This study examines the impact of quality dimensions on customer satisfaction across various industries. Using a mixed-method approach, the research identifies Service Quality and Process Quality as the most significant factors influencing customer satisfaction. Service Quality positively impacts customer experience, while Process Quality negatively affects satisfaction due to inconsistencies in operations. The influence of quality dimensions varies by industry: service industries prioritize service quality, manufacturing emphasizes product and process quality, and digital industries focus on innovation and usability. The findings support a holistic evaluation model for quality, integrating key quality dimensions tailored to industry needs. Strategic recommendations include enhancing service quality, optimizing processes, leveraging data-driven feedback, and aligning quality strategies with industry characteristics. This research provides actionable insights for businesses to improve customer satisfaction, foster loyalty, and maintain a competitive advantage.
MENINGKATKAN LOYALITAS PELANGGAN RESTORAN MELALUI KUALITAS LAYANAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI Soerjanto, Soerjanto; Priyanto, Priyanto; Rahayu, Nurti
JURNAL KEPARIWISATAAN Vol 23 No 1 (2024): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v23i1.1244

Abstract

The purpose of this study is to determine whether customer loyalty, customer satisfaction, and restaurant service quality are positively correlated. In addition, research is being done on customer satisfaction as a mediator in the relationship between customer loyalty and service quality in restaurants. Purposive sampling was used to gather information from 300 patrons of fast-food restaurants using a questionnaire survey. Using Structural Equation Modeling with Partial Least Squares (SEM-PLS) in SMART PLS 3, the suggested model's hypotheses were investigated. The study's conclusions support the notion that customer loyalty, customer pleasure, and restaurant service quality are all positively correlated. However, the association between customer satisfaction and restaurant customer loyalty is not mediated  by consumer satisfaction. This study emphasizes the significance of patron loyalty as a critical behavioral reaction in restaurants. The study's findings will help restaurant managers comprehend the vital significance that customer satisfaction and service quality play as marketing strategies to uphold and cultivate restaurant patron loyalty.
Co-Authors Faisal Yunus Kusumasuti, Marianti Endrayana Mochamad Cholik Priyanto Priyanto Rahayu, Nurti Surono Surono Wiwien H. Wiyono Zulkarnain Barasila