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All Journal Jurnal Pendidikan Madrasah Journal of Management, Economic, and Financial Eduturisma Journal of Social Science
Soerjanto Soerjanto
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Hubungan Antara Kemampuan Berpikir Kritis dengan Hasil Belajar melalui Model Inkuiri Terbimbing Kusumasuti, Marianti Endrayana; Soerjanto, Soerjanto; Cholik, Mochamad
Jurnal Pendidikan Madrasah Vol. 9 No. 2 (2024): Jurnal Pendidikan Madrasah
Publisher : Pusat Pengembangan Madrasah (PPM), dan Fakultas Ilmu Tarbiyah dan Keguruan UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpm.2024.207-212

Abstract

Critical thinking skills are essential skills in the learning process that can affect student learning outcomes. This study aims to analyze the relationship between critical thinking skills and student learning outcomes through the application of a guided inquiry learning model. The guided inquiry model was chosen because it encourages students to identify problems, formulate hypotheses, and find solutions independently with the guidance of teachers, thereby strengthening critical thinking skills. The results of the study showed that there was a significant positive correlation between students' critical thinking skills and their learning outcomes. Students who have good critical thinking skills show improved concept understanding, analytical skills, and higher learning outcomes compared to students who have low critical thinking skills. This study recommends the application of the guided inquiry model more widely to improve students' critical thinking skills and learning outcomes, especially in subjects that require problem-solving and in-depth analysis.
Investigating The Role of Quality Dimensions in Enhancing Customer Satisfaction Across Industries Surono, Surono; Soerjanto, Soerjanto
Journal of Management Economic and Financial Vol. 3 No. 3 (2025): Journal of Management, Economic and Financial
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jmef.v3i3.136

Abstract

This study examines the impact of quality dimensions on customer satisfaction across various industries. Using a mixed-method approach, the research identifies Service Quality and Process Quality as the most significant factors influencing customer satisfaction. Service Quality positively impacts customer experience, while Process Quality negatively affects satisfaction due to inconsistencies in operations. The influence of quality dimensions varies by industry: service industries prioritize service quality, manufacturing emphasizes product and process quality, and digital industries focus on innovation and usability. The findings support a holistic evaluation model for quality, integrating key quality dimensions tailored to industry needs. Strategic recommendations include enhancing service quality, optimizing processes, leveraging data-driven feedback, and aligning quality strategies with industry characteristics. This research provides actionable insights for businesses to improve customer satisfaction, foster loyalty, and maintain a competitive advantage.
Investigating The Role of Quality Dimensions in Enhancing Customer Satisfaction Across Industries Surono, Surono; Soerjanto, Soerjanto
Journal of Management Economic and Financial Vol. 3 No. 3 (2025): Special Issue
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jmef.v3i3.136

Abstract

This study examines the impact of quality dimensions on customer satisfaction across various industries. Using a mixed-method approach, the research identifies Service Quality and Process Quality as the most significant factors influencing customer satisfaction. Service Quality positively impacts customer experience, while Process Quality negatively affects satisfaction due to inconsistencies in operations. The influence of quality dimensions varies by industry: service industries prioritize service quality, manufacturing emphasizes product and process quality, and digital industries focus on innovation and usability. The findings support a holistic evaluation model for quality, integrating key quality dimensions tailored to industry needs. Strategic recommendations include enhancing service quality, optimizing processes, leveraging data-driven feedback, and aligning quality strategies with industry characteristics. This research provides actionable insights for businesses to improve customer satisfaction, foster loyalty, and maintain a competitive advantage.
ANALISIS KEPUASAN PELANGGAN DENGAN MEMPERHATIKAN KUALITAS PELAYANAN DAN FASILITAS DI RESTO CBA JAKARTA Melisa Silaban; Soerjanto Soerjanto
Eduturisma Vol 7 No 1 (2022): Eduturisma
Publisher : LPPM and Travel Operation Department Universitas Asa Indonesia

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Abstract

Tujuan penelitian ini adalah untuk mengkonfirmasi apakah kualitas pelayanan dan fasilitas berpengaruh terhadap kepuasan pelanggan pada CBA Resto Jakarta. Seluruh pelanggan CBA Resto Jakarta dari bulan Januari hingga Juni menjadi populasi dalam penelitian ini. 201 pelanggan yang telah mengunjungi minimal dua kali pada bulan Januari hingga Juni 2022 menjadi sampel dalam penelitian ini. Purposive sampling menjadi teknik pengambilan sampel dalam penelitian ini. Analisis regresi linier bergana manjadi metode analisis data yang digunakan dalam penelitian ini. Uji hipotesis yang digunakan adalah uji F, uji. Hasil penelitian menunjukkan bahwa kualitas pelayanan (X1) dan fasilitas (X2) memiliki pengaruh terhadap kepuasan pelanggan pada CBA Resto baik secara parsial maupun simultan. Implikasi dari hasil penelitian ini bagi pengelola Resto CBA Jakarta dan Industri Restoran lainnya terkait aspek-aspek yang mempengaruhi kepuasan pelanggan diantaranya kualitas pelayanan dan fasilitas sehingga pengelola lebih memperhatikan aspek-aspek tersebut dalam upaya mempertahankan kepuasan pelanggan.
Co-Authors Faisal Yunus Kusumasuti, Marianti Endrayana Melisa Silaban Mochamad Cholik Surono Surono Wiwien H. Wiyono Zulkarnain Barasila