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Journal : Proceeding ISETH (International Summit on Science, Technology, and Humanity)

Management of Instagram @prokompim.subang as A Communication and Information Medium to Improve the Image of the Regent of Subang Regency in the Community in 2018-2023 Sari, Oktaviani Nurindah; Sofyan, Nur
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2023: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

The management of Instagram social media has become very effective in improving the image of the Regent of Subang Regency in the eyes of the public, which previously had problems during the previous three periods of the Regent's leadership. Managing Instagram is very important to improve the image of the regent and the agency. Prokompim's Instagram is a source of information for the people of Subang Regency, providing information related to the regent's program. The existence of Instagram management makes it easier to communicate with people whose reach is quite far. This research uses a qualitative study with a post-positivist paradigm, testing the validity of the data used through source triangulation and data analysis techniques through data collection, data reduction, data presentation, and conclusion. After three years of managing Instagram, Prokompim Subang has produced effective results in repairing and enhancing the image of the Subang regent in society, as seen from the many responses and activities in the social media space. The social media management carried out by Prokompim Subang is based on leadership, social media, image, and communication media answering all of these things, for example, publications on social media related to achievements so that the public can see the performance of the current regent period, which makes Instagram now as a medium of communication with the people of Subang Regency which is applied to improve its image. In this research process, some limitations can influence the research results, namely the limited research time, the ability of respondents to answer the interview guide, and this research can answer the management of Instagram @prokompim.subang as a medium of communication and information to improve the image of the Regent of Subang Regency in the community in 2018-2023. However, this research could not answer the management of the same Instagram account in improving the image of the Subang district regent.
Communication Strategy of Diskominfo Magetan Regency in Socializing SP4N-LAPOR! to the Public in 2022-2023 Rukma, Anggit Ambar; Sofyan, Nur
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2023: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

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Abstract

National Public Service Complaint Management System (SP4N) - People's Online Aspiration and Complaint Service (LAPOR!) is a service for conveying all the aspirations and complaints of the Indonesian people through several complaint channels, namely the website www.lapor.go.id, SMS 1708 (Telkomsel, Indosat, Three), Twitter @lapor1708 as well as mobile applications (Android and iOS) that connect the community with the government, especially in Magetan Regency. This research aims to explain how the Diskominfo Magetan Regency implements communication strategies through five stages in the SP4N-LAPOR! Service socialization activities. The importance of this research is based on obstacles related to the not-yet-optimal use of the SP4N-LAPOR! by the people of the Magetan Regency. So, the Diskominfo Magetan Regency a government agency responsible for information management, must carry out outreach activities related to this complaint service. This research uses a qualitative descriptive method with a post-positivistic paradigm, testing data validity through source triangulation techniques and data analysis, including data collection, data reduction, data presentation, and conclusion. The results of this research are that the Diskominfo Magetan Regency is considered effective in implementing communication strategies in socialization activities and obtaining results by program objectives through five communication strategies: research, planning, implementation, evaluation, and reporting. This success was marked by an increase in the number of complaints recorded on the SP4N-LAPOR! at Diskominfo Magetan Regency compared to the previous year. The limitation of this research is that the researcher could only answer phenomena related to communication strategies carried out by the Diskominfo Magetan Regency and could not answer wonders of communication strategies in other government agencies in socializing the SP4N-LAPOR! Service To the Public in 2022-2023.