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All Journal Jurnal Informatika TELKOMNIKA (Telecommunication Computing Electronics and Control) Jurnal Simantec Scan : Jurnal Teknologi Informasi dan Komunikasi Jurnal Teknologi Informasi dan Ilmu Komputer Telematika REKAYASA Seminar Nasional Informatika (SEMNASIF) Jurnal Ilmiah Pangabdhi Panrita Abdi - Jurnal Pengabdian pada Masyarakat Sistemasi: Jurnal Sistem Informasi Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) Journal of Information Systems and Informatics Jurnal Layanan Masyarakat (Journal of Public Service) International Journal of Science, Engineering and Information Technology Asia Pacific Journal of Management and Education Journal of International Conference Proceedings Jurnal Ilmiah Edutic : Pendidikan dan Informatika Innovative: Journal Of Social Science Research Bulletin of Social Informatics Theory and Application
Mochammad Kautsar Sophan
Universitas Trunojoyo
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Physics Public Health Social Sciences Other

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A Framework for E-Government Service Management Implementation in Indonesia: An Actor-Network Theory (ANT) Perspective Yusuf, Muhammad; Sophan, Moch Kautsar; Muntasa, Arif; Dwi Cahyani, Andharini; Prastiti, Novi; Oluwakemi Oseni, Kazeem
Journal of Information System and Informatics Vol 8 No 2 (2026): April
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i2.1542

Abstract

The Electronic Government Service Management System (EGSMS) is mandated by the Indonesian government; however, its implementation remains limited, particularly at the local government level. This study aims to examine the implementation of EGSMS in Madura, Indonesia, using Actor-Network Theory (ANT) as the theoretical lens to understand interactions among human actors, technological artefacts, institutional arrangements, and regulatory instruments. The research was conducted in the Departments of Communication and Informatics in Pamekasan and Sampang, Madura, Indonesia, during 2023 and 2024. Based on two local government case studies, this study develops an ANT-based framework for EGSMS implementation, which was subsequently reviewed by two experts to strengthen its relevance, validity, and practical applicability. The findings reveal actor-network dynamics, implementation challenges, enabling factors, and best practices in local EGSMS adoption. The novelty of this research lies in applying ANT to construct a context-sensitive EGSMS implementation framework grounded in empirical evidence. This framework is significant because it can serve as a practical guide for implementing and improving EGSMS in other local government contexts in Indonesia.
Co-Authors A. K., Siti Isnaini Achmad Jauhari Alamsyah, Nurwahyu Andharini Dwi Cahyani Ariesta Kartika Sari Ariesta Kartika Sari Arif Muntasa Arik Kurniawati Firdaus, Hariri Hendrawan, Yonathan Ferry Idealetika Yunia Fitri Ikhsan, Achmad Faris Indah Agustien Sirajudin Indah Rodiatun Mardiyah Indah Rodiatun Mardiyah Kurniawa Eka Permana Kurniawan Eka Permana Mardiyah, Indah Rodiatun Merlien N. Febriyati moch nasrul ulum Moh Nikmat Muchamad Arif Muchamad Arif Muchamad Arif, Muchamad Muhammad Amfahtori Wijarnoko Muhammad Yusuf Nakkas, Haythem Noor Ifada Novi Prastiti, Novi Novia Sulviatin, Novia Nur Fitriani Dwi Putri Oluwakemi Oseni, Kazeem Permana, Kuniawan Eka Puji Rahayu Ningsih Puji Rahayu Ningsih Qutsiah, Siti Alifatul Rahmat, Abdullah Basuki Rika Yunitarini Rima Tri Wahyuningrum Santhi Yulia Retnani Sari, Putri Pradnyawidya Sariyanti Astutik selia resita Siradjuddin, Indah Agustien Syafrurrizal Naridho Taufiqur Rohman Vivi Tri Widyaningrum Wanda Ramansyah Weni Pratiwi Suristiar Yeni Kustiyahningsih Yonathan Ferry Hendrawan Yonathan Ferry Hendrawan