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All Journal MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Jurnal INKOM JAM : Jurnal Aplikasi Manajemen Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) International Journal of Economics (IJEC) Jurnal Indonesia Sosial Sains Eduvest - Journal of Universal Studies IIJSE
Gendut Suprayitno
Program Pascasarjana Manajemen dan Bisnis, Institut Pertanian Bogor
Aerospace Engineering Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Neuroscience Physics Social Sciences

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Measuring Business Process Maturity Level on CRM - Customer Care, Using Framework eTOM and IT-IL, Based on Staff Perception at PT. X Saragih, Lihardo Ranjaliba; Suprayitno, Gendut; Dahlan, Dahmir
INKOM Journal Vol 8, No 2 (2014)
Publisher : Pusat Penelitian Informatika - LIPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (333.621 KB) | DOI: 10.14203/j.inkom.399

Abstract

Saat ini perusahaan Telekomunikasi melakukan transformasi model bisnis melalui Manage service, untuk mengurangi beban biaya perusahaan. Perusahaan telekomunikasi sangat melekat dengan teknologi mutakhir dan padat modal, maka transformasi perlu dilakukan dengan pendekatan khusus sehingga dapat mempertahankan daya saing, bukan sekedar outsourcing karyawan umumnya. Hal ini kemudian mengubah paradigma outsourcing dalam industri telekomunikasi global dalam sebuah istilah Manage service.Perusahaan menyadari bahwa Manage service ternyatarumit didefinisikan apalagi dieksekusi, sehingga perlu dilakukan pengukuran tingkat kematangan dalam skala aktivitas atau proses bisnis yang akan dialihdayakan. Penelitian dilakukan untuk mengukur tingkat kematangan proses bisnis dalam Manage services, menghasilkan penataan ulang model bisnis perusahaan.Peneliti menggunakan framework eTOM dan IT-IL dalam mengukur unit bisnis "Customer Relationship Management - Customer Care" yang akan menerapkan Manage service. Hasil studi adalah berbagai aspek identifikasi terkait dengan layanan potensial outsourcing yang dikelola, saran restrukturisasi tata kelola sesuai dengan referensi tingkat kematangan, dan memberikan rekomendasi kebijakan yang tepat.
Strategi Penciptaan Nilai Pada Produk Mikro Bank Syariah Indonesia (Studi Kasus Bank Syariah Indonesia Kantor Wilayah Jakarta Tahun 2021-2022) Rura, Guntur; Findi, Muhammad; Suprayitno, Gendut
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 18 No. 1 (2023): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/mikm.18.1.11-17

Abstract

BSI has a strong commitment to MSME to improve, grow and continue to develop. One form of BSI support for MSME is by distributing financing to the micro business segment. The aims of the research are (1) to formulate internal strengths and weaknesses, as well as external opportunities and threats, (2) to determine business strategies that can be implemented, and (3) to explain strategies that will be used to influence customer decisions in selecting micro products at BSI. Jakarta area. Determination of respondents by purposive sampling, with consideration of those who master the problem, totaling five people from BSI management, practitioners and academics. Data analysis with Internal Factor Evaluation (IFE), External Factor Evaluation (EFE), Internal-External (IE) and Strengths, Weaknesses, Opportunities and Threats (SWOT) matrices. and Quantitative Strategic Planning Matrix (QSPM) to determine strategic priorities. The results of the identification of internal strategy factors found that the main strength of BSI Jakarta regional office in distributing microfinance was an easy and fast financing process with a total score was 0.49. The main weakness that affects the microfinance distribution process at the BSI Jakarta regional office is the lack of Islamic banking literacy with a total score is 0.28. The large number of people who do not have an Islamic bank account is the main opportunity with a total score is 0.47. The main threat to BSI's Jakarta regional office in distributing microfinance is the strong existence of conventional banks with a total score is 0.33. The positioning of the IE matrix strategy is based on the results of the total IFE values weighted on the x-axis and the total values of the EFE matrix on the y-axis. The total value of the IFE matrix is 3.01 and EFE matrix is 2.63. This value shows the position of BSI Jakarta regional office in the distribution of micro-financing located in cell IV, namely growth and development.
Pemetaan Kapabilitas Kantor Wilayah Bank Syariah Indonesia Region Jakarta (Periode 2020 - 2022) Savitri, Siska; Buono, Agus; Suprayitno, Gendut
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 18 No. 1 (2023): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/mikm.18.1.29-37

Abstract

The banking industry is required to accelerate the implementation of digital banking in order to be able to compete in order to provide services that are easier and faster and in accordance with customer needs. banking is one of the important pillars as an intermediary for the community to build small medium and micro industries and the role of banking is very important in building the country's economy in the digital era. Small and Medium Industry players must start transforming to digitalization, by changing transactions that were previously traditional into digital financial transactions. The purpose of this research is in DKI Jakarta. This study aims to identify the resources and capabilities of the Bank Syariah Indonesia (BSI) Jakarta region which have the potential to become a sustainable competitive advantage. This study uses primary and secondary data. Primary data was obtained from distributing questionnaires to respondents and interviewing experts (upper and middle management of BSI Jakarta area) using in-depth interviews. Secondary data obtained from literature studies. Based on the results of the discussion that has been described, it can be concluded that there are as many as 30 variables in the resources and capabilities of the BSI Jakarta region that have the potential to become a competitive advantage. The results of the VRIO analysis show that there are 14 variables in the resources and capabilities of the BSI Jakarta region which have a sustainable competitive advantage. Apart from that, good human resource services should be maintained and their capabilities improved so that they can educate the Small and Medium Industries in using the digital banking system contained in BSI in the Jakarta region which is the backbone for growth both in terms of assets, third party funds and financing for BSI. BSI Jakarta region needs to have an operational strategy in order to be able to carry out the main strategy that is the focus of BSI, one of which is strengthening capacity and capability and developing Small and Medium Industries. The business strategy for the BSI Jakarta region in supporting BSI strategy can be formulated from the resources and capabilities of BSI.
Strategi Peningkatan Daya Saing Usaha Kecil Menengah Melalui Peningkatan Mutu Sekolah Menengah Kejuruan Pristi, Nurkholis Abellian; Sjafri, Aida Vitayala; Suprayitno, Gendut
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 18 No. 1 (2023): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/mikm.18.1.73-83

Abstract

Superior human resources is one of the long-term plans built by the government to reach Indonesia's gold in 2045. The quality of human resources is strongly influenced by improving the quality of education, especially vocational education. There are at least two main challenges to improving human Resources quality, namely low labor education and skills owned by Indonesian workers that are not yet aligned with the industry. Therefore, vocational education needs to be returned to its dignity, especially at the vocational level. This study seeks to identify problems, build conceptual models and establish development strategies to solve problems. The method used with the soft system methodology, which was developed into seven stages of improvement to produce a concrete strategy based on the comparison between the real world and the conceptual model. The results of this study are the steps offered to develop VHS towards a better way to strengthen the mental of VHS students, provide full-service support to VHS graduates, strengthen school institutions, and improve the quality of school human resources. The four major points will be implemented through 16 sub-strategies, namely planting character education and industrial work culture for students, rebranding vocational schools, improving foreign language skills and digital literacy for students, providing quality internships and industry-based certification for students, building supply demand mapping, tracer study studies, strengthening BKK and job matching services, student support for entrepreneurship, alignment of vocational school ecosystems, strengthening the role of LSP P1, encouraging Tefa to be BLUD, cooperation to build an industrial class, training and development of school human resources and updating of educational teaching materials 4.0.
Forecasting Tingkat Kesehatan dan Ketahanan Perbankan di Indonesia Hamdillah, Dwinisa; Ermawati, Wita Juwita; Suprayitno, Gendut
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 19 No. 2 (2024): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/mikm.19.2.91-100

Abstract

The number of commercial banks in Indonesia after the 2008 global crisis declined. The decrease in this number was caused by mergers, consolidations, acquisitions, integrations and conversions in the context of forming a resilient national banking industry structure. To ensure a stable banking sector, these banks must be evaluated through a Risk-based Bank Rating. When the 2008 global crisis economic shock and the COVID-19 pandemic occurred, the banking intermediary function was disrupted. In these conditions, the financial performance of banks also experienced a decline. This study aimed to assess the bank rating and resilience of banks in 2008-2020, forecast the bank rating and resilience of banks in Indonesia in 2021-2030 and analyze the effect of bank rating on bank resilience. This study used secondary data, that is a annual financial reports published by the Financial Services Authority. The data was analysed by ARIMA and panel data regression. The results showed that the bank rating and resilience of commercial banks declined during the economic shocks of the 2008 global crisis and the 2020 Covid pandemic. It is predicted that the resilience of commercial banks will increase in 2021-2030. Earnings as measured by ROA had a positive effect on bank resilience. Credit risk (NPL) had a negative effect on resilience, while liquidity risk (LDR) showed a positive effect on the resilience of commercial banks in Indonesia. GCG and Capital had no effect on bank resilience
Perumusan Strategi Operasi-Produksi Kosmetik (Studi Kasus PT ANI) Dwiyanti, Rizda; Hubeis, Musa; Suprayitno, Gendut
MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Vol. 12 No. 1 (2017): Manajemen IKM
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (718.895 KB) | DOI: 10.29244/mikm.12.1.35-47

Abstract

Policy ASEAN Economic Community (AEC) lead to competition in the cosmetics industry is increasing. Performance operation-production must be increased in order to produces cosmetic quality standards of ASEAN. Research conducted in medium-scale cosmetic companies PT ANI, with the aim of determining the mission and objectives, business strategy, operating strategy based on priority performance goals operation-production function and formulate strategy and policy for operation-production resource and process development. Research methods with descriptive qualitative and and analysis tools used are SWOT analysis, SFAS matrix, Porter Generic Strategy, TOWS matrix,   operations strategy matrix and the AHP for weighting internal/eksternal strategic factors and prioritize operation-production strategy determination. Based on the results of this study concluded that PT ANI mission is produce facial and personal care cosmetics using natural active ingredients that are safe and good quality, to capture domestic and overseas niece market. The company's business strategy is competitive strategy of differentiation focus and serve the manufacture of face and personal care cosmetics with variants and volume according to customer requirements.  The development of resources and operation-production  processes priority is to meet the five performance objectives, namely quality (0,454), reliability (0,270), flexibility (0,147), speed (0,082) and cost (0,048). On the other hand operation-production strategic priority to meet the performance targets is a process technology (0,425), supply chain network (0,235), capacity (0,206), the development and organization (0,133).
EFFECTIVENESS OF PERFORMANCE MEASUREMENT IN REALIZING WORLD-CLASS COMPANIES IN THE PERSPECTIVE OF MALCOLM BALDRIGE Kartikawati, Windha Dwi; Munandar, Jono M.; Suprayitno, Gendut
Jurnal Aplikasi Manajemen Vol. 18 No. 1 (2020)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2020.018.01.20

Abstract

The Superior Performance Assessment Criteria (KPKU) assessment is conducted annually by Perum Peruri in accordance with the Secretary of the Ministry of State Owned Entreprises (SOEs) number S-08 / S.MBU / 2013 concerning Submission of KPI Guidelines and Criteria for Superior Performance Assessment on SOEs. This research was conducted to analyze the KPKU's assessment of Perum Peruri whether it had been effectively carried out at Perum Peruri and to see the influence between the categories of KPKU. KPKU assessment of Perum Peruri data was analyzed using a t-test (one sample), trend analysis and structural equation modeling (SEM) partial least square (PLS) approach. Peruri KPKU value always increases every year, it indicates that the presence of Peruri KPKU can improve its performance. The results of the analysis with the T test that the Perum Peruri KPKU score has not been effective in achieving the Ministry of SOEs target, but if a trend analysis is carried out for the next 5 years the assessment score shows a positive upward trend, then for the SEM-PLS results it is known that all categories in the KPKU assessment are interrelated and influence. It is necessary to conduct further research related to the influence of KPKU categories to improve KPKU assessment scores.
Faktor-faktor yang Mempengaruhi Kualitas Hasil Pemeriksaan (Studi Empiris pada Inspektorat Kabupaten Bogor) Adiguna, Mohamad; Satria, Arif; Suprayitno, Gendut
Jurnal Aplikasi Manajemen Vol. 13 No. 1 (2015)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This research aimed to examine the influence of accountability, proficiency, independence, act upon code of ethics, due professional care, and vision, mission, goal, authority, and responsibility of quality of audit result at regional inspectorate officers. Common problems in this research are the existence of audit findings that are not detected by Inspektorat Kabupaten Bogor as an internal auditor. The populations of this research are auditors, the sampling technique using total sampling to 47 auditors. Data were analyzed using multiple linear regression analysis consist of t test, F test, and coefficient of determination.The results showed that the accountability, proficiency, and independence have a positive and significant impact on quality of audit result, while the variables act upon code of ethics, due professional care, and vision, mission, goal, authority, and responsibility do not have a significant impact on quality of audit result. Value of the coefficient of determination indicates that together the accountability, proficiency, independence, act upon code of ethics, due professional care, and vision, mission, goal, authority, and responsibility contribute to the dependent variable (quality of audit result) of 77.00%, while the remaining 23.00% are influenced by other outside factors model. Impacts of these findings is need for providing standard code of ethics for the auditor at the organization.
Analisis Perumusan Strategi Keunggulan Kompetitif Bisnis Pakan Ternak melalui Pendekatan Resource Based View (Studi Kasus PT Mabar Feed Widiasto, Riza Purbo; Hermawan, Aji; Suprayitno, Gendut
Jurnal Aplikasi Manajemen Vol. 12 No. 3 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The aims of this study are identifying and assessing the company resources and the capabilities of the company in which potential to produce a sustainable competitive advantage through resources based view analysis. Besides, it produces the alternative strategies in order to exploiting the resources and capabilities to create a competitive advantage for the company. This research is using qualitative case study method in order to explore and capture the phenomenon on the unit of analysis. The result shows that the company has 22 types of resources and 24 types of capabilities on the value chain activities of companies that have potential as a competitive advantage. The analysis uses the VRIO framework and it gives the results that the company only has a few resources and capabilities that can produces a temporary competitive advantage. Companies can achieve a sustainable competitive advantage by creating the formulation strategy through utilizing and exploiting the resources and capabilities of the companies.
Analysis of Factors Influencing the Value of State-Owned Enterprises Hasna, Fakhriah; Suprayitno, Gendut; Syarief Hidayatulloh, Furqon
International Journal of Economics (IJEC) Vol. 4 No. 2 (2025): July-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v4i2.1375

Abstract

This study analyses the factors that influence the increase in the corporate value of State-Owned Enterprises (SOEs) with a Systematic Literature Review (SLR) approach using the Publish or Perish application in the 2019-2024 period. The search results show that macroeconomic variables, Good Corporate Governance (GCG) practices, government and public ownership, investment decisions, capital structure, Corporate Social Responsibility (CSR) disclosure, company growth, profitability, business risk, and financial risk are the main factors that have an impact on increasing the value of BUMN companies. These variables influence aspects of stability, transparency, asset management and corporate sustainability, all of which play an important role in attracting investor interest and supporting the long-term performance of SOEs. This study concludes that enhancing the enterprise value of SOEs requires comprehensive management of these factors to achieve sustainability and optimal growth in enterprise value.
Co-Authors Adiguna, Mohamad Agung, Damar Agus Buono Aji Hermawan Alexandi, Muhammad Findi Andhika Yudha Pratama Arif Satria Dahmir Dahlan, Dahmir Didik Syaiful Bachri, Didik Syaiful Dwiyanti, Rizda Faqih Udin dan Jono M. Munandar Meivita Amelia Furqon Syarief Hidayatulloh Hamdillah, Dwinisa Hasna, Fakhriah Heti Mulyati Kartikawati, Windha Dwi Kusumastuti, Ratna Yulia Lien Herliani Kusumah Lukito, Ramdani Musa Hubeis Pristi, Nurkholis Abellian Putra, Yudha Pradipta Rahmania, Thriyani Riza Purbo Widiasto Rura, Guntur Saragih, Lihardo Ranjaliba Sari, Anggy Fitria Savitri, Siska Sjafri, Aida Vitayala