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All Journal International Journal of Supply Chain Management Jurnal Ekonomi Manajemen Sistem Informasi Journal of Scientech Research and Development
Hafiz Rahman
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation

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Impact of Knowledge Management in Supply Chain of Creative Industry Yanti Mayasari Ginting; Elfindri Elfindri; Hafiz Rahman; Dodi Devianto
International Journal of Supply Chain Management Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (283.849 KB)

Abstract

Abstract- In Indonesia, creative economies are deemed as the alternative answers to difficulties facing stiff competition mainly brought by the technological revolution. This paper aims to contribute to the debate on the role of knowledge management (KM) in supply chain management. In this research literature focusing on the application of a KM in the supply chain system for creative industry in Indonesia presented. Results showed that KM is a commercial process that is allied to the production of new information and guaranteeing the espousal of the created knowledge in the company whenever it is needed. KM processes facilitate heightened organizational productivity, innovation, customer satisfaction, and enhanced productivity/process improvement in the supply chain context. The above business sustainability variables rely heavily on the capacity of creative workers to share knowledge, traditions, and experiences. Nonetheless, individuals in the creative world are inclined to hoard or hid knowledge for fear of knowledge risk and loss of livelihood. As a result, professional service firms (PSFs) should embrace. Recommendation of adopting nondisclosure or trade secrets’ contracts, patents, and trademarks to prevent creative staff from practicing knowledge hiding and knowledge hoarding, and consequently, promote knowledge sharing.
STRATEGI PENINGKATAN PENGETAHUAN DAN KEMAMPUAN DIGITALISASI PENGELOLA KOPERASI MENUJU KOPERASI PERTANIAN BERBASIS DIGITAL DI PROVINSI RIAU Rina Febrinova; Melinda Noer; Hasnah, Hasnah; Hafiz Rahman
Journal of Scientech Research and Development Vol 6 No 2 (2024): JSRD, December 2024
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56670/jsrd.v6i2.775

Abstract

Koperasi pertanian berfungsi sebagai wadah bagi petani untuk berkolaborasi, berbagi sumber daya, dan meningkatkan daya tawar mereka di pasar. Namun, tantangan yang dihadapi koperasi pertanian di Provinsi Riau cukup signifikan, mulai dari kurangnya pemahaman tentang manajemen koperasi hingga keterbatasan akses terhadap teknologi informasi dan komunikasi. Tujuan dari penelitian ini adalah untuk mengidentifikasi kebutuhan pengetahuan dan kemampuan digitalisasi yang diperlukan oleh pengelola koperasi pertanian di Provinsi Riau. Melalui survei dan wawancara dengan pengelola koperasi, penelitian ini bertujuan untuk mendapatkan gambaran yang jelas mengenai pengetahuan dan keterampilan yang masih kurang. Selanjutnya, penelitian ini juga bertujuan untuk menganalisis kondisi koperasi pertanian di Provinsi Riau terkait digitalisasi. Dengan memahami tingkat adopsi teknologi dan tantangan yang dihadapi, diharapkan dapat ditemukan solusi yang tepat untuk meningkatkan kinerja koperasi. Berdasarkan hasil penelitian ini, dapat disimpulkan bahwa koperasi pertanian di Provinsi Riau memiliki potensi besar untuk berkembang melalui digitalisasi. Namun, saat ini, tingkat digitalisasi masih rendah dan pengelola koperasi menghadapi berbagai tantangan dalam meningkatkan pengetahuan dan keterampilan digital mereka. Program pelatihan, kerjasama dengan institusi pendidikan, dan pengembangan platform digital merupakan strategi yang dapat diterapkan untuk meningkatkan kemampuan digital pengelola koperasi.
Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan BPJS pada Klinik Pratama KKS Kota Padang Heny, Fitria; Hafiz Rahman; Syafrizal Syafrizal
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5446

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan BPJS di Klinik Pratama KKS Kota Padang. Penelitian menggunakan pendekatan kuantitatif dengan metode survei kepada pasien klinik. Kualitas layanan diukur menggunakan dimensi SERVQUAL: tangible, reliability, responsiveness, assurance, empathy, serta tambahan dimensi compliance (kepatuhan terhadap regulasi BPJS). Data dianalisis menggunakan korelasi, regresi linier berganda, dan Importance-Satisfaction Analysis (ISA). Hasil penelitian menunjukkan bahwa seluruh dimensi kualitas layanan memiliki pengaruh positif terhadap kepuasan pelanggan, dengan reliable, empathy dan compliance sebagai faktor paling dominan. Temuan ini memberikan rekomendasi bagi pengelola klinik untuk fokus pada peningkatan aspek keandalan layanan, empati terhadap pasien dan kepatuhan terhadap standar BPJS guna mempertahankan dan meningkatkan kepuasan serta loyalitas pelanggan.
Pengaruh Frugal Living dan Perilaku Fear of Missing Out (FoMO) terhadap Frugal Entrepreneurship dengan Frugal Innovation sebagai Variabel Mediasi (Studi pada Usaha Mikro Kuliner Kemasan Kota Padang) Indah Pertiwi, Julia; Hafiz Rahman; Verinita Verinita
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5699

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya hidup frugal living dan perilaku Fear of Missing Out (FoMO) terhadap frugal entrepreneurship dengan frugal innovation sebagai variabel mediasi pada Usaha Mikro Kuliner Kemasan di Kota Padang. Metode penelitian menggunakan pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner yang disebarkan kepada 115 responden. Analisis data dilakukan dengan Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa frugal living dan FoMO berpengaruh signifikan terhadap frugal innovation, yang selanjutnya memediasi hubungan antara kedua variabel independen tersebut dengan frugal entrepreneurship. Temuan ini memberikan implikasi praktis bagi pelaku usaha mikro untuk mengadopsi strategi inovasi hemat dan memanfaatkan tekanan sosial sebagai pendorong kewirausahaan yang berkelanjutan.
Applying VRIO Analysis for Strategy Formulation to Increase Competitiveness Through Intangible Asset Mastery (Case Study on Kopi Kita in Padang Ciy) Fadhil Akbari, Muhammad Farizandani; Hafiz Rahman; Donard Games
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 4 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i4.4352

Abstract

The increasingly fierce competition in the coffee shop industry demands entrepreneurs to have effective strategies to enhance their competitiveness. This research aims to analyze strategies for enhancing competitiveness through the mastery of intangible assets at Kopi Kita in Padang City using the Resource-Based View (RBV) approach and VRIO analysis (Valuable, Rare, Inimitable, Organized). This research uses a qualitative method with a case study, involving observation and in-depth interviews with the owner and branch managers of Kopi Kita. The research results show that mastery of intangible assets, such as competencies, knowledge management, and business networks, plays a strategic role in creating sustainable competitive advantages. Kopi Kita has leveraged competencies in understanding customer preferences, strategic decision-making, product innovation, and problem-solving abilities. In addition, effective knowledge management practices and a wide business network are also key factors in the success of the business. Based on the VRIO analysis, Kopi Kita possesses valuable, rare, hard-to-imitate, and well-organized resources and capabilities, thereby providing a long-term competitive advantage. This study provides theoretical and practical contributions for small and medium enterprises (SMEs) in designing intangible asset-based strategies to enhance competitiveness in the coffee industry.
Applying Resource-Based View for Competitive Advantage in the it Industry: A Case Study on PT Metro Indonesian Software Fachrezzy, Fabel; Donard Games; Hafiz Rahman
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 4 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i4.4442

Abstract

This study examines how PT Metro Indonesian Software leverages its firm resources to build a competitive advantage in the IT industry. Using the Resource-Based View (RBV) framework and the VRIO model, the research identifies the role of physical capital, human capital, and organizational capital in shaping the company's competitive positioning. Data was collected through semi-structured interviews with key informants, including company directors and employees, as well as non-participatory observations. The study highlights that the company effectively utilizes its technological infrastructure, skilled human resources, and agile development methodologies to maintain efficiency and innovation. However, challenges such as maintaining employee discipline, adapting to fast-changing industry trends, and cybersecurity threats remain critical considerations. The findings suggest that a continuous evaluation and strategic resource allocation are essential for sustaining long-term competitive advantage in the dynamic IT sector.
Co-Authors Devianto, Dodi Donard Games Elfindri, Elfindri Fachrezzy, Fabel Fadhil Akbari, Muhammad Farizandani Hasnah Hasnah Heny, Fitria Indah Pertiwi, Julia Melinda Noer Rina Febrinova Syafrizal Syafrizal Verinita, Verinita Yanti Mayasari Ginting