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All Journal Equator Journal of Management and Entrepreneurship Indikator: Jurnal Ilmiah Manajemen & Bisnis Jurnal Ilmiah Manajemen Kesatuan Journal of Functional Food and Nutraceutical Jurnal EMA (Ekonomi Manajemen Akuntansi) Makara Journal of Science International Journal of Applied Business and International Management Journal of International Conference Proceedings Jurnal Manajemen Maranatha
Hery Sutanto
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Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Nursing Social Sciences

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Journal : Journal of International Conference Proceedings

 1 
Analysis of e-Service Quality, e-Trust, Promotion, e-Customer Satisfaction, and e-Customer Loyalty of Flip Application Customers in the Special Region of Yogyakarta Prasetyo, Edo Budi; Oetomo, Hadi; Liestyana, Yuli; Sukarno, Agus; Sutanto, Hery
Journal of International Conference Proceedings Vol 6, No 6 (2023): 2023 WIMAYA Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i6.2642

Abstract

This research aims to find the effect of service quality, e-trust, and promotion on customer loyalty mediated by e-customer satisfaction with the Flip application in the Special Region of Yogyakarta. This research uses purposive sampling techniques. The number of samples used in this research was 105 respondents. The data analysis tool used in this research is Partial Least Square (PLS). The results in this study are (1) e-service quality positively affects customer satisfaction, (2) e-service quality positively affects customer loyalty, (3) e-trust positively affects customer satisfaction, (4) e-trust positively affects customer loyalty, (5) promotion positively affects customer satisfaction (6) e-customer satisfaction positively affects customer loyalty (7) e-service quality positively affects customer loyalty through e-customer satisfaction (8) e-trust positively affects customer loyalty through e-customer satisfaction (9) promotion positively affects customer loyalty through e-customer satisfaction. The research team suggests that Flip companies pay more attention to e-service quality through several indicators, such as improving the application to avoid frequent errors, compensating users if an application system error occurs during transactions, and providing better service assistance contacts.
Analysis of e-Service Quality, e-Trust, Promotion, e-Customer Satisfaction, and e-Customer Loyalty of Flip Application Customers in the Special Region of Yogyakarta Prasetyo, Edo Budi; Oetomo, Hadi; Liestyana, Yuli; Sukarno, Agus; Sutanto, Hery
Journal of International Conference Proceedings Vol 6, No 6 (2023): 2023 WIMAYA Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i6.2642

Abstract

This research aims to find the effect of service quality, e-trust, and promotion on customer loyalty mediated by e-customer satisfaction with the Flip application in the Special Region of Yogyakarta. This research uses purposive sampling techniques. The number of samples used in this research was 105 respondents. The data analysis tool used in this research is Partial Least Square (PLS). The results in this study are (1) e-service quality positively affects customer satisfaction, (2) e-service quality positively affects customer loyalty, (3) e-trust positively affects customer satisfaction, (4) e-trust positively affects customer loyalty, (5) promotion positively affects customer satisfaction (6) e-customer satisfaction positively affects customer loyalty (7) e-service quality positively affects customer loyalty through e-customer satisfaction (8) e-trust positively affects customer loyalty through e-customer satisfaction (9) promotion positively affects customer loyalty through e-customer satisfaction. The research team suggests that Flip companies pay more attention to e-service quality through several indicators, such as improving the application to avoid frequent errors, compensating users if an application system error occurs during transactions, and providing better service assistance contacts.
The Effect Of Electronic Word Of Mouth, Self Congruity And Brand Awareness On E-Purchase Intention In Crsl Brands (Survey On Tiktok Shop User Students In Sleman Regency, Yogyakarta) Putri, Anastasia Ines Chyntia; Darpito, Surpiko Hapsoro; Oetomo, Hadi; Sutanto, Hery
Journal of International Conference Proceedings Vol 7, No 4 (2024): 2024 Wimaya Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v7i4.3538

Abstract

This study aims to determine the effect of electronic word of mouth (eWOM), self-congruity, and brand awareness on e-purchase intention for the CRSL brand. The data collection technique employed is non-probability sampling with a purposive sampling method. The data analysis method in this study uses multiple regression analysis techniques through SPSS 23. This research adopts a causal associative design using a quantitative approach. The population in this study consists of all students who use TikTok Shop and are familiar with the CRSL brand in Sleman Regency, Yogyakarta. The sample size used in this study is 100 respondents. The results reveal that eWOM, self-congruity, and brand awareness collectively have a positive and significant effect on e-purchase intention. Furthermore, eWOM individually has a positive and significant effect on e-purchase intention, self-congruity has a positive and significant effect on e-purchase intention, and brand awareness also has a positive and significant effect on e-purchase intention
Managing Job Stress to Boost Employee Performance: A Case Study at Rumah Sakit X Hasan, Zulfikar Muhammad; Sista, Kanina; Sutanto, Hery; Harmastuti, Primadia Putri; Rachmawati, Nurendah Shinta
Journal of International Conference Proceedings Vol 7, No 4 (2024): 2024 Wimaya Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v7i4.3587

Abstract

This study examines the relationship between job stress, job satisfaction, and employee performance, focusing on the mediating role of job satisfaction. The research was conducted at Rumah Sakit X with 118 respondents, comprising non-medical staff, who completed a structured questionnaire. The findings reveal a strong negative correlation between job stress and employee performance, indicating that higher levels of stress are associated with lower employee productivity and effectiveness. Additionally, job stress was found to have a significant indirect negative impact on employee performance when mediated by job satisfaction. This suggests that job stress not only directly hampers performance but also reduces job satisfaction, which in turn further diminishes employee performance. The study underscores the importance of managing workplace stress to foster better job satisfaction and improve overall performance. These findings emphasize the need for organizations to implement stress management strategies and create supportive environments that promote employee well-being. By addressing the root causes of job stress and enhancing job satisfaction, organizations can mitigate its adverse effects on performance, ensuring a more productive and engaged workforce. The results contribute to the growing body of research linking workplace stress, satisfaction, and performance, providing actionable insights for organizational improvement.
Co-Authors Agus Sukarno Diantoro, Aris Kusumo Hadi Oetomo Harmastuti, Primadia Putri Hasan, Zulfikar Muhammad Herlianto, Didit Herliato, Didit Lestari, Rina Ika Mohammad Nasikin Prasetyo, Edo Budi Puspita, Diaz Marsya Putri, Anastasia Ines Chyntia Rachmawati, Nurendah Shinta Ramdhani, Rizal Pauzan Sakina, Munadiyah Wulansari Saputra, Riski Riadi Sista, Kanina Surpiko Hapsoro Darpito Yekti Utami Yuli Liestyana Yusri, Silvya