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All Journal Jurnal Doktor Manajemen (JDM) Social Sciences Insights Journal International Journal of Economics, Business Management and Accounting
Nurul Sukma Lestari
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Customer Incivility Terhadap Kondisi Psikologis Karyawan Dengan Supervisor Incivility Sebagai Mediator Pada Industri Perhotelan Adriani Gunawan; Nurul Sukma Lestari; Leni Hartati
Jurnal Doktor Manajemen (JDM) Vol 5, No 1 (2022): APRIL 2022
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jdm.v5i1.13714

Abstract

Dalam industri perhotelan, karyawan frontliner hotel selalu berhubungan dengan pelanggan sebagai bagian dari pekerjaan mereka. Namun, pelanggan dan atasan tidak selalu mendukung karyawan frontliner hotel. Hal ini sering mengakibatkan emosi negatif, seperti marah, takut, dan cemas, yang kemudian memengaruhi kondisi psikologis karyawan frontliner hotel. Penelitian ini bertujuan untuk mengetahui apakah insivilitas pelanggan dan insivilitas supervisor yang bertindak sebagai moderator mengakibatkan gangguan pada kondisi psikologis karyawan frontliner hotel melalui emosi negatif (marah, takut, dan cemas). Data penelitian diambil menggunakan survei kuisioner dengan metode purposive sampling sehingga didapatkan 273 responden dari karyawan frontliner hotel di Indonesia, Malaysia dan Singapura. Metode analisis data yang digunakan adalah metode process bootstrap moderated mediation. Hasil analisis penelitian ini memperlihatkan bahwa insivilitas pelanggan dan insivilitas supervisor dapat mengakibatkan terganggunya kondisi psikologis karyawan frontliner hotel melalui emosi negatif (marah, takut, cemas). Hasil penelitian ini diharapkan dapat mempengaruhi kebijakan manajemen dan memberikan wawasan terkait pengaruh insivilitas pelanggan dengan efek moderasi insivilitas atasan pada kondisi psikologis karyawan frontliner hotel. Kata kunci: Moderator, Mediator, Psikologis, Pelanggan, Supervisor, Karyawan frontliner hotel 
Factors of Entrepreneurial Intention Among Students in Indonesia Muchtadin; Nurul Sukma Lestari
International Journal of Economics, Business Management and Accounting (IJEBMA) Vol. 4 No. 1 (2022): January 2022
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijebma.v4i1.812

Abstract

The research aims to determine the extent to which subjective norms influence students' entrepreneurial intentions through the mediation of entrepreneurial attitudes, perceptions of behavioral control, and opportunity recognition. Respondents were 149 students aged 17 to 25 years. Sampling was done by accidental sampling. PLS SEM is used as a data analysis method. The results of the study found that subjective norms did not have a direct effect on entrepreneurial intentions. Subjective norms will have a positive impact on entrepreneurial intentions if through the mediation of entrepreneurial attitudes, perceived behavioral control, and opportunity recognition. This research contributes to efforts to increase students' entrepreneurial intentions in Indonesia through increasing entrepreneurial attitudes, perceived behavioral control,  opportunity recognition and subjective norms
The Impact of Work Family School Conflict on Work Stress in Doctoral Management Students at Mercu Buana University Muchtadin, Muchtadin; Nurul Sukma Lestari
Social Sciences Insights Journal Vol. 2 No. 1 (2024): Social Sciences Insights Journal
Publisher : MID Publisher International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11180194

Abstract

This research is intended to see the effect of work family school conflict on work stress. The study population was 61 doctoral management students in active status who were members of the whatsapp group "UMB Management Doctoral Association". The number of samples was as large as the study population but only 39 people (63.93%) responded. Simple linear regression is used in data analysis. The result is that work family school conflict has a positive impact on work stress. Suggestions for future researchers to expand the scope of doctoral study programs at other universities. For universities, publications provide relief in carrying out campus activities. For the company, it gives tolerance to employees who are in college. For the family, they actually provide support for their families who work while studying.
Co-Authors Adriani Gunawan Leni Hartati Muchtadin Muchtadin, Muchtadin