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<![CDATA[Penanganan Surat Masuk Dengan Aplikasi Dropbox Untuk Efektifivitas Komunikasi Internal di Era Digital ]]>
<![CDATA[Tengku Sitti Rochmah]]>;
<![CDATA[Chandra Hendriyani]]>;
<![CDATA[Shafira Ramadhanty]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 4 No 1 (2020): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[Akademi Sekretari Manajemen Taruna Bakti ]]>
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DOI: 10.31104/jsab.v4i1.174
<![CDATA[The rapid development of technology in the digital era is driving changes in the way things work from manual to computerized. Changing the platform to computerization in administration is very helpful for companies, one of which is in cloud computing-based data storage through the use of the Dropbox application. The approved technology will provide benefits consisting of costs incurred, approved operational, and optimization of resources for the company. The purpose of this research is to study the process of implementing incoming mail and distributing mail using the Dropbox application and the benefits that come after distributing mail using the Dropdox application. The research method used is descriptive discussion. Data collection techniques carried out by observation, interviews with branch unit secretaries, and literature studies from books, journals, and documents relating to the discussion of research. The results of the study show that research and distribution of incoming mails using Dropbox conducted by BPJS Employment Cimahi in the digital era is currently facilitating work processes and internal communication between employees and encouraging new goals for companies that can be used quickly.]]>
<![CDATA[Implementasi Pelayanan Prima Terhadap Kualitas Pelayanan Customer Service Di Bri Kantor Cabang Bandung Martadinata ]]>
<![CDATA[Lilis Putri Anggraeni]]>;
<![CDATA[Djenal Suhara]]>;
<![CDATA[Tengku Sitti Rochmah]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 6 No 2 (2022): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[Akademi Sekretari Manajemen Taruna Bakti ]]>
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DOI: 10.31104/jsab.v6i2.284
<![CDATA[Providing services for every banking institution is an activity that is routinely carried out every day. This proves that the quality of service provided by each banking institution must be considered in order to achieve customer satisfaction. People who are directly involved in customer satisfaction are Customer Service Officers (CSOs). CSOs play a role in increasing customer satisfaction in order to maintain their loyalty. Banking institutions need professional human resources (HR) to enable the implementation of service excellence properly. Therefore, every CSO must be equipped with the ability and knowledge of qualified service excellence. In addition to the ability and qualified knowledge, another important thing in the implementation of service excellence which is related is communication. A CSO must understand very well how to properly interpersonal communication as it should be. Bank Rakyat Indonesia or BRI is one of the largest banks in Indonesia with a vision to become a leading commercial bank that always prioritizes customer satisfaction and pays great attention to service excellence. Research location at Bank Rakyat Indonesia, Bandung Martadinata Branch Office. The object of research in this study is the services provided by CSOs with the implementation of service excellence to the customers. From the research results it can be rejected that there are increases and decreases in the number of customers who use Customer Service services. This is the author's consideration to examine how the implementation of excellent service to customers at the bank with the dimensions of service quality. Although some of the felt unsatisfied.]]>
<![CDATA[IMPLEMENTASI CAREER PATH STAF ADMINISTRASI DI PT PLN (PERSERO) PUSHARLIS ]]>
<![CDATA[Astiani Dewi Asri]]>;
<![CDATA[Tengku Sitti Rochmah]]>;
<![CDATA[Agus Garnida]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 1 (2023): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[Akademi Sekretari Manajemen Taruna Bakti ]]>
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DOI: 10.31104/jsab.v7i1.275
<![CDATA[Sumber daya manusia di setiap perusahaan memiliki hak untuk berkembang dan setiap perusahaan memiliki peraturan yang berbeda. Perusahaan yang ideal pasti memiliki standar operational procedure dalam mendukung terjadinya pengembangan karir. PT PLN (Persero) Pusharlis mempunyai sistem penilaian bernama manajemen talenta. Penilaian tersebut berbentuk kinerja tahunan yang dibagi menjadi 2 yaitu kinerja semester 1 dan 2. Terdapat juga beberapa tahapan yang karyawan dapat lakukan untuk meningkatkan karirnya yaitu assessment, uji portopolio kompetensi, project assigment, fit and proper test, dan komite appraisal. Tujuan penulis melaksanakan penelitian di PT PLN (Persero) Pusharlis karena PT PLN (Persero) Pusharlis adalah salah satu BUMN terbesar di Indonesia yang memiliki program career path yang menunjang bagi staf administrasi. Metode penelitian yang digunakan yaitu kualitatif dengan pendekatan secara deskriptif. Teknik pengumpulan data dengan cara studi literatur dari buku-buku dan jurnal, wawancara, dokumentasi dan pengamatan langsung di lapangan. Career path di PT PLN (Persero) Pusharlis sudah menerapkan sistem manajemen dengan adil sehingga kesempatan untuk berkembang sangat tinggi. Alangkah lebih baik untuk lebih banyak memotivasi karyawan agar bisa terus berkembang.]]>
<![CDATA[Implementasi Program Pelatihan Dan Pengembangan Dalam Meningkatkan Soft Skills Trainee Di Hotel Novotel Bandung ]]>
<![CDATA[Lova Nadia Putri Hamidah]]>;
<![CDATA[Tengku Sitti Rochmah]]>;
<![CDATA[Agus Garnida]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 1 (2023): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[Akademi Sekretari Manajemen Taruna Bakti ]]>
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DOI: 10.31104/jsab.v7i1.319
<![CDATA[Hotel Novotel Bandung merupakan hotel bintang 4 yang bergerak di bidang jasa akomodasi. Untuk keberlangsungan operasional perusahaan agar lebih produktif, pada setiap tahunnya terbantu oleh adanya trainee yang sedang melaksanakan On the Job Training (OJT). Untuk meningkatkan keahlian dan kemampuan trainee maka perusahaan melakukan proses pelatihan dan pengembangan secara berkala. Penelitian ini bertujuan untuk mengetahui Implementasi Program pelatihan dan pengembangan dalam meningkatkan soft skills trainee di Hotel Novotel Bandung. Teknik analisis data dalam penelitian ini menggunakan teknik kualitatif dengan studi literatur, wawancara, observasi, dokumentasi yang komprehensif dengan pendekatan deskriptif. Metode pelatihan yang digunakan di Novotel Bandung yaitu On the job training sedangkan untuk metode pengembangan yaitu metode pelatihan, understudies, coaching, dan counseling. Hasil dari penelitian menunjukkan bahwa dengan diberikannya pelatihan dan pengembangan oleh perusahaan, trainee memiliki pengetahuan, kemampuan dan keterampilan sesuai dengan pekerjaan yang dilakukan. Namun demikian penulis menyarankan agar perusahaan memberikan sarana dan fasilitas untuk pelaksanaan pelatihan dan pengembangan bagi trainee serta jam kerja, tanggung jawab pekerjaan yang sesuai.]]>
<![CDATA[Implementasi Program Pelatihan Dan Pengembangan Dalam Meningkatkan Soft Skills Trainee Di Hotel Novotel Bandung ]]>
<![CDATA[Lova Nadia Putri Hamidah]]>;
<![CDATA[Tengku Sitti Rochmah]]>;
<![CDATA[Agus Garnida]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 1 (2023): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[LPPM Universitas Taruna Bakti ]]>
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DOI: 10.31104/jsab.v7i1.319
<![CDATA[Hotel Novotel Bandung merupakan hotel bintang 4 yang bergerak di bidang jasa akomodasi. Untuk keberlangsungan operasional perusahaan agar lebih produktif, pada setiap tahunnya terbantu oleh adanya trainee yang sedang melaksanakan On the Job Training (OJT). Untuk meningkatkan keahlian dan kemampuan trainee maka perusahaan melakukan proses pelatihan dan pengembangan secara berkala. Penelitian ini bertujuan untuk mengetahui Implementasi Program pelatihan dan pengembangan dalam meningkatkan soft skills trainee di Hotel Novotel Bandung. Teknik analisis data dalam penelitian ini menggunakan teknik kualitatif dengan studi literatur, wawancara, observasi, dokumentasi yang komprehensif dengan pendekatan deskriptif. Metode pelatihan yang digunakan di Novotel Bandung yaitu On the job training sedangkan untuk metode pengembangan yaitu metode pelatihan, understudies, coaching, dan counseling. Hasil dari penelitian menunjukkan bahwa dengan diberikannya pelatihan dan pengembangan oleh perusahaan, trainee memiliki pengetahuan, kemampuan dan keterampilan sesuai dengan pekerjaan yang dilakukan. Namun demikian penulis menyarankan agar perusahaan memberikan sarana dan fasilitas untuk pelaksanaan pelatihan dan pengembangan bagi trainee serta jam kerja, tanggung jawab pekerjaan yang sesuai.]]>
<![CDATA[Penanganan Surat Masuk Dengan Aplikasi Dropbox Untuk Efektifivitas Komunikasi Internal di Era Digital ]]>
<![CDATA[Tengku Sitti Rochmah]]>;
<![CDATA[Chandra Hendriyani]]>;
<![CDATA[Shafira Ramadhanty]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 4 No 1 (2020): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[LPPM Universitas Taruna Bakti ]]>
Show Abstract
|
Download Original
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Original Source
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Check in Google Scholar
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DOI: 10.31104/jsab.v4i1.174
<![CDATA[The rapid development of technology in the digital era is driving changes in the way things work from manual to computerized. Changing the platform to computerization in administration is very helpful for companies, one of which is in cloud computing-based data storage through the use of the Dropbox application. The approved technology will provide benefits consisting of costs incurred, approved operational, and optimization of resources for the company. The purpose of this research is to study the process of implementing incoming mail and distributing mail using the Dropbox application and the benefits that come after distributing mail using the Dropdox application. The research method used is descriptive discussion. Data collection techniques carried out by observation, interviews with branch unit secretaries, and literature studies from books, journals, and documents relating to the discussion of research. The results of the study show that research and distribution of incoming mails using Dropbox conducted by BPJS Employment Cimahi in the digital era is currently facilitating work processes and internal communication between employees and encouraging new goals for companies that can be used quickly.]]>
<![CDATA[Implementasi Pelayanan Prima Terhadap Kualitas Pelayanan Customer Service Di Bri Kantor Cabang Bandung Martadinata ]]>
<![CDATA[Lilis Putri Anggraeni]]>;
<![CDATA[Djenal Suhara]]>;
<![CDATA[Tengku Sitti Rochmah]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 6 No 2 (2022): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[LPPM Universitas Taruna Bakti ]]>
Show Abstract
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DOI: 10.31104/jsab.v6i2.284
<![CDATA[Providing services for every banking institution is an activity that is routinely carried out every day. This proves that the quality of service provided by each banking institution must be considered in order to achieve customer satisfaction. People who are directly involved in customer satisfaction are Customer Service Officers (CSOs). CSOs play a role in increasing customer satisfaction in order to maintain their loyalty. Banking institutions need professional human resources (HR) to enable the implementation of service excellence properly. Therefore, every CSO must be equipped with the ability and knowledge of qualified service excellence. In addition to the ability and qualified knowledge, another important thing in the implementation of service excellence which is related is communication. A CSO must understand very well how to properly interpersonal communication as it should be. Bank Rakyat Indonesia or BRI is one of the largest banks in Indonesia with a vision to become a leading commercial bank that always prioritizes customer satisfaction and pays great attention to service excellence. Research location at Bank Rakyat Indonesia, Bandung Martadinata Branch Office. The object of research in this study is the services provided by CSOs with the implementation of service excellence to the customers. From the research results it can be rejected that there are increases and decreases in the number of customers who use Customer Service services. This is the author's consideration to examine how the implementation of excellent service to customers at the bank with the dimensions of service quality. Although some of the felt unsatisfied.]]>
<![CDATA[Implementasi Employee Relations Dalam Meningkatkan Engagement Karyawan Di PT Pos Indonesia Kantor Cabang Utama Bandung ]]>
<![CDATA[Aqmalina Putri Aninditha]]>;
<![CDATA[Chandra Hendriyani]]>;
<![CDATA[Tengku Sitti Rochmah]]>;
<![CDATA[Agus Garnida]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 2 (2023): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[LPPM Universitas Taruna Bakti ]]>
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DOI: 10.31104/jsab.v7i2.313
<![CDATA[Human resources are the driving force of a company to achieve goals effectively and efficiently. Harmonization of the relationship between management and employees needs to be fostered and improved from time to time. PT Pos Indonesia as a government-owned company developed a strategy in the form of implementing a number of employee relations activities to increase employee engagement. The research method used is a descriptive qualitative method obtained through field observations and literature studies. The results showed that the employee relations activities planned by PT Pos Indonesia were in the form of education and training programs, award programs, and special events programs that could increase employee performance and engagement with the company. The largest participation in employee relations activities is a special program, while the most influential dimension of employee engagement is the Vigor dimension, which is the delivery of energy from employees to do their work with enthusiasm and willingness. Other positive impacts that are felt directly by employees have increased work motivation, a sense of respect, a positive work climate, and high loyalty.]]>
<![CDATA[ANALISIS KONTEN MEDIA INSTAGRAM SPEELGOED TOYS TERHADAP CUSTOMER ENGAGEMENT ]]>
<![CDATA[Irma Sentana]]>;
<![CDATA[Chandra Hendriyani]]>;
<![CDATA[Tengku Sitti Rochmah]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 9 No 2 (2025): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[LPPM Universitas Taruna Bakti ]]>
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DOI: 10.31104/jsab.v9i2.541
<![CDATA[This study aims to analyze the effect of Instagram social media content on customer engagement at Speelgoed Toys, a collectible toy company. Based on the analysis of various types of marketing content, previous social interactions on social media proved to be the main factor that increased customer engagement. The uniqueness of this research lies in the contextual and applicative approach that not only discusses customer engagement theory, but also relates it directly to the social media strategy implemented by local companies. This research uses a descriptive qualitative approach of case study method with a focus on an in-depth understanding of the phenomenon of customer engagement in Speelgoed Toys' Instagram content. This research analyzes how Speelgoed Toys' social media content on customer engagement with the aim of gaining a holistic understanding of audience behavior, perceptions, and motivations. Primary data was obtained through in-depth interviews with business owners, while secondary data was obtained from various sources such as Instagram content documentation and previous marketing reports. The results show that Speelgoed Toys' Instagram content has successfully created a strong customer engagement relationship between the brand and the audience, especially adult collectors who are the main target market. However, even though customer engagement is already quite good, there is still potential for further development by developing the brand's Instagram content.]]>
<![CDATA[IMPLEMENTASI CAREER PATH STAF ADMINISTRASI DI PT PLN (PERSERO) PUSHARLIS ]]>
<![CDATA[Astiani Dewi Asri]]>;
<![CDATA[Tengku Sitti Rochmah]]>;
<![CDATA[Agus Garnida]]>
<![CDATA[ Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 1 (2023): Jurnal Sekretaris dan Administrasi Bisnis ]]>
Publisher : <![CDATA[LPPM Universitas Taruna Bakti ]]>
Show Abstract
|
Download Original
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Original Source
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Check in Google Scholar
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DOI: 10.31104/jsab.v7i1.275
<![CDATA[Sumber daya manusia di setiap perusahaan memiliki hak untuk berkembang dan setiap perusahaan memiliki peraturan yang berbeda. Perusahaan yang ideal pasti memiliki standar operational procedure dalam mendukung terjadinya pengembangan karir. PT PLN (Persero) Pusharlis mempunyai sistem penilaian bernama manajemen talenta. Penilaian tersebut berbentuk kinerja tahunan yang dibagi menjadi 2 yaitu kinerja semester 1 dan 2. Terdapat juga beberapa tahapan yang karyawan dapat lakukan untuk meningkatkan karirnya yaitu assessment, uji portopolio kompetensi, project assigment, fit and proper test, dan komite appraisal. Tujuan penulis melaksanakan penelitian di PT PLN (Persero) Pusharlis karena PT PLN (Persero) Pusharlis adalah salah satu BUMN terbesar di Indonesia yang memiliki program career path yang menunjang bagi staf administrasi. Metode penelitian yang digunakan yaitu kualitatif dengan pendekatan secara deskriptif. Teknik pengumpulan data dengan cara studi literatur dari buku-buku dan jurnal, wawancara, dokumentasi dan pengamatan langsung di lapangan. Career path di PT PLN (Persero) Pusharlis sudah menerapkan sistem manajemen dengan adil sehingga kesempatan untuk berkembang sangat tinggi. Alangkah lebih baik untuk lebih banyak memotivasi karyawan agar bisa terus berkembang.]]>
