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Pengaruh Relationship Marketing terhadap Loyalitas Pelanggan Speedy PT. Telekomunikasi Indonesia (Telkom), Tbk Kandatel Sumbar indrayani, tri irfa; indrayani, tri irfa
Jurnal Benefita Vol 1, No 2 (2016): Jurnal Benefita : Ekonomi Pembangunan, Manajemen Bisnis & Akuntansi
Publisher : LLDIKTI Wilayah X

Tujuan penelitian untuk menganalisis: 1) pengaruh Customer Service Program terhadap loyalitas pelanggan Speedy PT. Telkom; 2) pengaruh Loyalty Program terhadap loyalitas pelanggan Speedy PT. Telkom; dan 3) Untuk mengetahui pengaruh Community Building terhadap loyalitas pelanggan Speedy PT. Telkom. Jenis penelitian ini adalah penelitian deskriptif kausatif, yaitu suatu penelitian yang bertujuan untuk melihat seberapa jauh variabel bebas mempengaruhi variabel terikat. Populasi dalam penelitian ini adalah pelanggan speedy yang berada di Kota Padang. Teknik pengambilan sampel adalah Accidental sampling. Sampel penelitian ini berjumlah 101 responden. Teknik analisis data yang digunakan adalah regresi berganda dengan menggunakan pengujian uji t dan koefisien determinasi (R²) dengan program SPSS versi 16.0 Hasil penelitian menunjukkan bahwa: 1) Customer Service Program berpengaruh signifikan terhadap loyalitas pelanggan Speedy PT. Telkom; 2) Loyalty Program tidak berpengaruh signifikan terhadap loyalitas pelanggan Speedy PT. Telkom; dan 3) Community Building berpengaruh signifikan terhadap loyalitas pelanggan Speedy PT. Telkom. Nilai adjusted R square adalah sebesar 0,541 yang artinya variabel independen secara bersama-sama memiliki

Pengaruh Relationship Marketing terhadap Loyalitas Pelanggan Speedy PT. Telekomunikasi Indonesia (Telkom), Tbk Kandatel Sumbar indrayani, tri irfa; indrayani, tri irfa
Jurnal Benefita Vol 1, No 2 (2016): Jurnal Benefita : Ekonomi Pembangunan, Manajemen Bisnis & Akuntansi
Publisher : LLDIKTI Wilayah X

Tujuan penelitian untuk menganalisis: 1) pengaruh Customer Service Program terhadap loyalitas pelanggan Speedy PT. Telkom; 2) pengaruh Loyalty Program terhadap loyalitas pelanggan Speedy PT. Telkom; dan 3) Untuk mengetahui pengaruh Community Building terhadap loyalitas pelanggan Speedy PT. Telkom. Jenis penelitian ini adalah penelitian deskriptif kausatif, yaitu suatu penelitian yang bertujuan untuk melihat seberapa jauh variabel bebas mempengaruhi variabel terikat. Populasi dalam penelitian ini adalah pelanggan speedy yang berada di Kota Padang. Teknik pengambilan sampel adalah Accidental sampling. Sampel penelitian ini berjumlah 101 responden. Teknik analisis data yang digunakan adalah regresi berganda dengan menggunakan pengujian uji t dan koefisien determinasi (R²) dengan program SPSS versi 16.0 Hasil penelitian menunjukkan bahwa: 1) Customer Service Program berpengaruh signifikan terhadap loyalitas pelanggan Speedy PT. Telkom; 2) Loyalty Program tidak berpengaruh signifikan terhadap loyalitas pelanggan Speedy PT. Telkom; dan 3) Community Building berpengaruh signifikan terhadap loyalitas pelanggan Speedy PT. Telkom. Nilai adjusted R square adalah sebesar 0,541 yang artinya variabel independen secara bersama-sama memiliki

LPPM UMSB ISSN 1693-2617 E-ISSN 2528-7613 206 THE PROFESSIONAL DEVELOPMENT OF CERTIFIED KINDERGARTEN TEACHER Tri Irfa Indrayani, Ramadani
Menara Ilmu Vol 12, No 1 (2018): Jurnal Menara Ilmu Januari 2018 Jilid 1
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/mi.v12i1.504

Certification is the process of giving certificate for the teacher who have certain requirements,such as academic qualifications, teaching competence, physical and spiritual health, andresponsibility to achieve the national education goals. This research aimed to know: (1) theprofessional development that done by certified kindergarten teacher, (2) the efforts that doneby kindergarten teacher in developing the professionalism, (3) the barriers of kindergartenteachers in developing the professionalism, (4) the efforts to overcome the barriers ofprofessional development. This research used qualitative method. The result of this researchshowed that : (1) certified kindergarten teacher must increase the professionalism, (2) theefforts to develop the professionalism of kindergarten teachers were seminars, workshops,training, KKG and IGTKI (3) the barriers that came from themselves such as lack of time,funds, ability, and willing, the while the barriers that came from institutions such as lack offunds and facilities, (4) the effort to overcome the barriers were using the time well and havingmotivation to study, and the barriers that came from department and institution were solved bycommunication.Keywords: certified teacher, kindergarten teacher professional

PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN DI RUMAH SAKIT ISLAM (RSI) SITI RAHMAH M.Pd, Tri Irfa Indrayani
MENARA EKONOMI Vol 4, No 2 (2018): Volume IV No. 2 - April 2018
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/me.v4i2.692

The purpose of this study (1) To determine the effect of service quality on patient satisfaction in RSI Siti Rahmah, (2) To determine the effect of facilities on patient satisfaction in RSI Siti Rahmah,(3) To know the Influence of Service Quality and Facilities to Patient Satisfaction at RSI Siti Rahmah. The method used in this research is Quantitative Method with Multiple Linear Regression analysis using Label Scale. The population of this study were 100 inpatients in RSI Siti Rahmah in Room, Maternity Room (KB) and the number of samples in this study were 50 patients with random sampling method, using Slovin formula. Methods of data collection by distributing questionnaires. The results showed that service quality significantly influence patient satisfaction. thitung> ttable that is tcount 2.85 > t table 2.12. Significant level of 0.007 <0.05. The first hypothesis (H1) is accepted. Facilities have a significant effect on patient satisfaction. T hitung 2.91 > t table 2.12. Significant value 0.006 <0.05. The second hypothesis (H2) is accepted. Quality of service and facilities on patient satisfaction Fcount 1.834> Ftabel 0.012. With a significant level of 0.171> 0.05. This shows that there is no significant influence. The third hypothesis in this study (H3) was rejected.Keywords: Service Quality, Facilities, Patient Satisfaction

PENGARUH PENDIDIKAN & PELATIHAN, DISIPLIN KERJA DAN KOMPENSASI TERHADAP KINERJA FRONTLINER Tri Irfa Indrayani, Tri Irfa Indrayani; Revi Erda, Revi Erda
MENARA EKONOMI Vol 4, No 3 (2018): Vol 4 No 3 Oktober 2018
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/me.v4i3.980

This study aims to reveal the effect of education and training, compensation and work discipline on Front liner performance at PT Bank Negara Indonesia (Persero), Tbk, Padang Branch. The method used is a quantitative method with multiple linear analysis. The population in the study was 89 Front liners. The sampling technique is total sampling. Data collection method by distributing questionnaires. To prove the hypothesis, t test and F test are used. The results of this study show that education and training, compensation, and work discipline have a positive and significant effect on the Front liner Performance of PT Bank Negara Indonesia Padang Branch. Partially it turns out that work discipline is the most dominant variable affecting Front liner performance of PT Bank Negara Indonesia Padang Branch. From the results of this study it is suggested that Education &Training (Training), Compensation and Work Discipline have been achieved partially and simultaneously which are relatively good to be maintained and even improved so that the Front liner's performance is increasing.

PERANAN BANK INDONESIA SUMATERA BARAT DALAM PENGEMBANGAN PRODUK UMKM MENGHADAPI MASYARAKAT EKONOMI ASIA 2016 Nazaruddin, Tri Irfa Indrayani
MENARA EKONOMI Vol 2, No 3 (2016): Vol. II No. 3 April 2016
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/me.v2i3.233

The focus of this study to determine the development of UMKM products inencountering the West Sumatran market in 2016. Asia Economic Community studiedaspect is product quality and product branding UMKM in UMKM developmentfunctions of Bank Indonesia. The studies carried out November 2015 - February 2016..With qualitative research methods. The results showed that the function of BankIndonesia UMKM development program has been implemented in accordance with thedevelopment of UMKM products. In 2014, 18 out of 20 UMKM (90%) target BankIndonesia has been able to improve product quality, increase profitability, opening newmarkets as well as more innovation, but if in view of the quantitative that UMKM WestSumatra 501. 410 BPS data, the Department of Cooperatives and UMKM Sumatra west(2015) shows the facilitation of 1.5% (7548) has not been optimal, temporary assistancefrom Bank Indonesia, 0.004% Sumaterra west has not been represented, so manyproducts can not increase the ability of UMKM to improve product quality, branding,capital and markets. Based on the research results suggested the Bank Indonesia theirbodies / organizations standardize UMKM products, as well as provide coachingkonfrehensif making UMKM more competitive on the Asian market economiccommunity.Keywords : Product Quality, Branding Quality, UMKM

LPPM UMSB ISSN 1693-2617 E-ISSN 2528-7613 206 THE PROFESSIONAL DEVELOPMENT OF CERTIFIED KINDERGARTEN TEACHER Tri Irfa Indrayani, Ramadani
Menara Ilmu Vol 12, No 1 (2018): Vol. XII No. 1 Januari 2018
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/mi.v12i1.504

Certification is the process of giving certificate for the teacher who have certain requirements,such as academic qualifications, teaching competence, physical and spiritual health, andresponsibility to achieve the national education goals. This research aimed to know: (1) theprofessional development that done by certified kindergarten teacher, (2) the efforts that doneby kindergarten teacher in developing the professionalism, (3) the barriers of kindergartenteachers in developing the professionalism, (4) the efforts to overcome the barriers ofprofessional development. This research used qualitative method. The result of this researchshowed that : (1) certified kindergarten teacher must increase the professionalism, (2) theefforts to develop the professionalism of kindergarten teachers were seminars, workshops,training, KKG and IGTKI (3) the barriers that came from themselves such as lack of time,funds, ability, and willing, the while the barriers that came from institutions such as lack offunds and facilities, (4) the effort to overcome the barriers were using the time well and havingmotivation to study, and the barriers that came from department and institution were solved bycommunication.Keywords: certified teacher, kindergarten teacher professional

PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN DI RUMAH SAKIT ISLAM (RSI) SITI RAHMAH M.Pd, Tri Irfa Indrayani
Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Vol 4, No 2 (2018): Volume IV No. 2 April 2018
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/me.v4i2.692

The purpose of this study (1) To determine the effect of service quality on patient satisfaction in RSI Siti Rahmah, (2) To determine the effect of facilities on patient satisfaction in RSI Siti Rahmah,(3) To know the Influence of Service Quality and Facilities to Patient Satisfaction at RSI Siti Rahmah. The method used in this research is Quantitative Method with Multiple Linear Regression analysis using Label Scale. The population of this study were 100 inpatients in RSI Siti Rahmah in Room, Maternity Room (KB) and the number of samples in this study were 50 patients with random sampling method, using Slovin formula. Methods of data collection by distributing questionnaires. The results showed that service quality significantly influence patient satisfaction. thitung> ttable that is tcount 2.85 > t table 2.12. Significant level of 0.007 <0.05. The first hypothesis (H1) is accepted. Facilities have a significant effect on patient satisfaction. T hitung 2.91 > t table 2.12. Significant value 0.006 <0.05. The second hypothesis (H2) is accepted. Quality of service and facilities on patient satisfaction Fcount 1.834> Ftabel 0.012. With a significant level of 0.171> 0.05. This shows that there is no significant influence. The third hypothesis in this study (H3) was rejected.Keywords: Service Quality, Facilities, Patient Satisfaction

PENGARUH PENDIDIKAN & PELATIHAN, DISIPLIN KERJA DAN KOMPENSASI TERHADAP KINERJA FRONTLINER Tri Irfa Indrayani, Tri Irfa Indrayani; Revi Erda, Revi Erda
Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Vol 4, No 3 (2018): Volume IV No. 3 Oktober 2018
Publisher : Jurnal Menara Ekonomi : Pelatihan dan Kajian Ilmiah Bidang Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/me.v4i3.980

This study aims to reveal the effect of education and training, compensation and work discipline on Front liner performance at PT Bank Negara Indonesia (Persero), Tbk, Padang Branch. The method used is a quantitative method with multiple linear analysis. The population in the study was 89 Front liners. The sampling technique is total sampling. Data collection method by distributing questionnaires. To prove the hypothesis, t test and F test are used. The results of this study show that education and training, compensation, and work discipline have a positive and significant effect on the Front liner Performance of PT Bank Negara Indonesia Padang Branch. Partially it turns out that work discipline is the most dominant variable affecting Front liner performance of PT Bank Negara Indonesia Padang Branch. From the results of this study it is suggested that Education &Training (Training), Compensation and Work Discipline have been achieved partially and simultaneously which are relatively good to be maintained and even improved so that the Front liner's performance is increasing.

PENGARUH BUDAYA ORGANISASI, MOTIVASI KERJA, DANPENGAMBILAN KEPUTUSAN TERHADAP KINERJA KEPALA SEKOLAH Nuhe, Muhammad; Indrayani, Tri Irfa; Rosita, Tita
Menara Ilmu Vol 15, No 1 (2021): VOL. XV NO. 1 OKTOBER 2021
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mi.v15i1.2924

Penelitian bertujuan untuk mengetahui Pengaruh Budaya Organisasi, MotivasiKerja, dan Pengambilan Keputusan terhadap Kinerja Kepala Sekolah Penelitian dilaksanakanpada bulan Oktober sampai dengan Desember tahun 2017. Populasi berjumlah 31 orangkepala sekolah.Teknik pengambilan sampel dilakukan secara total sampel. Untuk memperolehdata digunakan angket atau kuesioner yang terdiridari lima option alternatif jawaban denganmenggunakan skala Likert. Datadiolah menggunakan SPSS, denganteknis analisis regresiberganda. Adapun tahap pelaksananan analisis meliputi: (1) analisis deskriptif, (2) ujipersyaratan analisis, (3) uji asumsi klasik, dan (4) uji hipotesis. Hasil penelitian menunjukkanmotivasikerja yang tinggi (14,86) dan didukung oleh variable budaya organisasi (14,69) Sertapengambilan keputusan (3,43). Adapun variabel yang mendukung terhadap peningkatankinerja kepala sekolah di UPT Pendidikan Kecamatan Rao Pasaman adalah variable motivasikarma sebesar (14.86).Namun secara bersama-sama budaya organisasi, motivasi kerja danpengambilan keputusan terhadap kinerja sebesar (52,9), dan (47,1) dipengaruhi oleh variablelainnya.Kata Kunci: Budaya Organisasi, MotivasiKerja, Pengambilan Keputusan, KinerjaKepalaSekolah

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