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All Journal IQTISHODUNA Global Review of Islamic Economics and Business al-Uqud : Journal of Islamic Economics Islaminomics: Journal of Islamic Economics, Business and Finance International Journal of Zakat (IJAZ) Jurnal Hukum Ekonomi Syariah AL-FALAH : Journal of Islamic Economics Jurnal Ekonomi dan Perbankan Syariah Islamic Business and Finance (IBF) Journal of Islamic Philanthropy and Disaster MABIS: Jurnal Manajemen Bisnis Syariah Journal Of Islamic Social Finance Management Multazam : Jurnal Manajemen Haji dan Umrah Equilibrium: Jurnal Ekonomi Syariah Jurnal Al-ittifaq Jurnal Manajemen Bisnis Syariah Tujjar International Journal of Islamic Economics Development Journal of Business Management and Islamic Banking Jurnal Akuntansi dan Keuangan Islam (JAKIs) Jurnal Magister Ekonomi Syariah
Luqman Hakim Handoko
Department Of Islamic Banking, Sekolah Tinggi Ekonomi Islam (STEI) SEBI, Depok, Indonesia
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Literasi Keuangan Syariah Dan Persepsi Masyarakat Kecamatan Pancoran Mas Kota Depok Terhadap Minat Menabung Di Bank Syariah Taqiyuddin, Muhammad; Handoko, Luqman Hakim; Fuad, Iwan Agustiawan
ISLAMIC BUSINESS and FINANCE Vol 5, No 1 (2024): ISLAMIC BUSINESS and FINANCE
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/ibf.v5i1.29069

Abstract

This research aims to determine the influence of Islamic financial literacy and public perception on interest in saving at Islamic banks. The data in this study were collected through questionnaires. This study used purposive sampling technique with a total sample of 106 respondents in Pancoran Mas District, Depok City. The method used in this research was the Partial Least Square Structural Equation Model (PLS-SEM). The results of this research show that financial literacy has a positive and significant effect on the Pancoran Mas community's interest in saving at Islamic banks. Then public perception also has a positive and significant influence on the Pancoran Mas community's interest in saving at Islamic banks.Keywords: Islamic Financial Literacy; Perception; Interest in Saving; Islamic Bank
An Analysis of Factors Influencing Customer Satisfaction in Sharia Insurance: A Systematic Literature Review Rusda, Dina; Handoko, Luqman Hakim
Journal of Business Management and Islamic Banking Vol.4 No.2 (2025)
Publisher : UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jbmib.2025.0402-04

Abstract

Research: This investigation seeks to survey the existing body of literature concerning customer satisfaction within the Sharia insurance sector, to delineate the principal factors that shape customer contentment, and to construct a conceptual framework predicated upon these pivotal determinants. Design/methodology/approach: The study employs a Systematic Literature Review (SLR) methodology, integrated with a descriptive qualitative approach, following the PRISMA protocol. Data were procured from Google Scholar, utilizing the Publish or Perish software, with the search terms “kepuasan nasabah asuransi syariah” and “Sharia Insurance Customer Satisfaction.” An initial corpus of 41 articles was rigorously screened, culminating in a final selection of 11 seminal papers. A thorough content analysis was subsequently performed to identify, categorize, and interpret the collated research findings. Research Findings: The review revealed a fluctuation in publication output between 2020 and 2025, peaking in 2023 with the issuance of five articles. The analysis identified five predominant factors that materially affect customer satisfaction: service quality, premium rates, brand image, Sharia-compliant marketing, and product quality. Theoretical Contribution/Originality: This research furnishes a systematic overview specifically centered on customer satisfaction in Sharia insurance, thereby addressing a significant lacuna in the literature that has hitherto remained underexplored in a comprehensive manner using the SLR method. Research limitation and implication: The scope of this inquiry is confined to 11 articles indexed in Google Scholar published between 2020 and 2025. Notwithstanding this limitation, the findings provide a foundational reference for subsequent academic research and offer salient practical implications for Sharia insurance enterprises aiming to enhance customer satisfaction through the fortification of service quality, premium structures, brand reputation, ethical marketing strategies, and product offerings.
A SYSTEMATIC LITERATURE REVIEW ON THE DETERMINANTS OF UMRAH PILGRIMS’ SATISFACTION Salsabillah; Handoko, Luqman Hakim
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 5 No. 2 (2025): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v5i2.9745

Abstract

The objective of this study is to explore the available research that discusses the conditions and perspectives surrounding Umrah pilgrims’ satisfaction, find out what factors affect the satisfaction of Umrah pilgrims in using travel services published on Google Scholar, and create a conceptual model related to what factors affect the satisfaction of Umrah pilgrims. The study employs secondary data consisting of research articles related to the satisfaction of Umrah pilgrims. The research adopts a descriptive qualitative methodology combined with the PRISMA analytical framework for systematic reviews. The results demonstrate that the highest number of relevant publications appeared in 2023, totaling three scientific studies. Factors that determine congregation satisfaction include six variables: service quality, trust, facilities, pricing, price and promotion.
Implementing Blockchain Technology in Halal Certification: A Systematic Literature Review of Opportunities and Challenges Wahyuni, Tri; Handoko, Luqman Hakim
AL-FALAH : Journal of Islamic Economics Vol. 2 No. 10 (2025)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/alfalah.v2i10.14669

Abstract

Objectives: This study aims to identify trends, key themes, opportunities, and challenges in the application of blockchain technology in halal certification activities. Design/Method/Approach: This study used the Systematic Literature Review (SLR) method with the PRISMA guidelines. Data were collected from Google Scholar using Publish or Perish (PoP). Findings: the research found that blockchain has significant potential to enhance transparency, efficiency, traceability, and accountability in halal certification through features such as smart contracts and decentralized storage. However, significant challenges remain, including infrastructure readiness, human resource limitations, the absence of global standards, and potential ethical gaps. Publication trends indicate an increase in academic interest in this topic. Originality/Value: This research contributes by mapping the latest literature and filling the research gap related to the application of blockchain specifically in halal certification. The results are expected to serve as a scientific and practical foundation for the development of a more credible and sustainable digitalization strategy for the halal industry.
Analisis Faktor-Faktor yang Memengaruhi Kepuasan Nasabah Bank Syariah: Systematic Literature Review Kholifah, Siti; Handoko, Luqman Hakim; Rudiyanto, Rudiyanto
Jurnal Ekonomi dan Perbankan Syariah Vol 13, No 1 (2025): Journal of Islamic Economics and Banking
Publisher : Institut Agama Islam (IAI) SEBI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61111/jeps.v13i1.1242

Abstract

Penelitian ini bertujuan untuk mengetahui kondisi literatur tentang kepuasan nasabah, mengetahui faktor-faktor apa saja yang memengaruhi kepuasan nasabah bank syariah. Jenis data yang digunakan adalah data sekunder berupa artikel penelitian tentang kepuasan nasabah. Metode yang digunakan ialah metode kualitatif deskriptif dengan Systematic Literature Review (SLR), data diambil dari Google Scholar menggunkan Publish or Perish (PoP) dengan pendekatan Prefereed Reporting Items for Systematic Review and Meta-analyses (PRISMA). Hasil penelitian ini menunjukkan bahwa terdapat 38 artikel yang sudah dianalisis, tahun 2023 menjadi tahun terbanyak diterbitkannya artikel ilmiah. Faktor-faktor yang menentukan kepuasan nasabah mencakup enam variabel yang diambil dari variabel penelitian terbanyak terdiri dari: kualitas pelayanan, kualitas produk, fasilitas, keamanan, kepercayaan dan penerapan nilai syariah. Saran untuk penelitian selanjutnya dapat melakukan penelitian yang mempertimbangkan keenam variabel secara bersama-sama.
Co-Authors Adillah, Nurazizah Ahmad Baehaqi, Ahmad Ahmad Izzah Ai Nur Bayinah Ai Nur Bayinah Al Rieza, Irfaul Risqoh almaududi, Muhammad Isman Annisa Aprilianti Nur Azizah Arif Arif Endang Ahmad Yani Fahmi Syahbudin Fauqah Nuri Aini Febrianti, Kayyisah Fathin Firmansyah Firmansyah Firmansyah Firmansyah Fuad, Iwan Agustiawan Khadijah Khadijah Lia Anggraeni Prasetyowati Lisa Nurhanifah Lisnaeni, Lisnaeni Lubis, Ahmad Tarmizi Mohd Nazrul Nazrul Katek Mohd Sukhor Bin Abdullah Mufidah, Muna Muhammad Al-Ghifari Muhammad Taqiyuddin Mujaddidi, Muhammad Qassam Mujhirul Iman, Firmansyah Najiba, Sumayyah Nashr Akbar Nijuar, Peri Nisa, Muchlisatun Nur Jamaludin Nurlia Nurlia Pasya, Dien Annida Aslamah Prasetyowati, Lia Anggraeni Rasyid, Asygaf Asysyad Rio Erismen Armen Rudiyanto Rudiyanto, Rudiyanto Rusda, Dina Saim Kayadibi Salsabillah SITI KHOLIFAH Sri Mulyati tri wahyuni Triyanto, Abdi