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All Journal JURNAL ILMIAH INFORMATIKA IT (INFORMATIC TECHNIQUE) JOURNAL Jurnal Pengabdian Masyarakat IPTEK Ardhi: Jurnal Pengabdian dalam Negri Jurnal Sistem Informasi dan Teknologi Informasi Ekspresi: Publikasi Kegiatan Pengabdian Indonesia
Nidia Enjelita Saragih
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Jurnal Sistem Informasi dan Teknologi Informasi

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Rancang Bangun Kepuasan Konsumen Pada PT. Jaya Diesel Dengan Metode Importance Performance Analysis Berbasis Web Henry Aditya Syahputra; Nidia Enjelita Saragih
Jurnal Sistem Informasi dan Teknologi Informasi Vol 2 No 1 (2023): Jurnal Sistem Informasi dan Teknologi Informasi
Publisher : Himpunan Penggiat Teknologi Informasi Abrar Indonesia

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Abstract

The consumer satisfaction system created in this research is by using the IPA method. Customer satisfaction is the result that consumers feel from the company's process activities, the results of which are in accordance with consumer expectations. Customers are satisfied when their expectations are met and are very happy when their expectations are exceeded. Customer satisfaction is closely related to quality, which directly affects product performance. Service quality is closely related to customer satisfaction. The development of the company is influenced by the company's ability to serve its customers. The services offered by the company must pay attention to the quality standards offered to customers and even exceed the efficiency expected by the customer, so that customer satisfaction is easily achieved by the company because it can make customers continue to use the company's services.
Co-Authors Amalia Diah Syah Putri Elida Tuti Siregar Ermayanti Astuti Fildza Hafazana Fitriana Harahap Henry Aditya Syahputra Henry Aditya Syahputra Husin Sariangsah Jamhari Jamhari Muhammad Faris Robiatul Adawiyah Siti Nurhidayah