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All Journal JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Publica: Jurnal Pemikiran Administrasi Negara
Kristina Setyowati
Universitas Sebelas Maret
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Service Innovation for Route Permits and Public Transport Operations Permits through Si Pintar Solo at the Surakarta City Department of Transportation Nina Septiani Safitri; Kristina Setyowati
Publica: Jurnal Pemikiran Administrasi Negara Vol 13, No 2 (2021): Pemikiran Administrasi Negara-2
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v13i2.12267

Abstract

Innovation is one way to restructure public services that are integrated with information technology. Starting from the existence of public transportation in the city of Surakarta that is no longer extending due to the revitalization of public transportation, the lack of network and route permits optimization and manual public transport permit services seem convoluted, slow and take a lot of time. The Surakarta City Department of Transportation created ‘Si Pintar Solo’ innovation, which is the the Solo Route and Operation Licensing Information System. This study aims to identify and understand the implementation of the Si Pintar Solo innovation by using the innovation theory according to Rogers (2003). This is a descriptive qualitative research, with primary data, such as interviews and secondary data from related documents. The sample selected by purposive sampling.  The data validity used source triangulation. The data analyzed using interactive analysis. The results showed that the implementation of the Si Pintar Solo innovation described in each of the innovation attribute criteria, such as simplifying and accelerating services because it is supported by adequate facilities and infrastructure, according to community needs. Licensing is conducted online which does not require coming to the Surakarta City Department of Transportation office and is integrated with the e-Uji service. In addition, it could monitor the licensing process and the result of licensing data is stored in the database. However, there are obstacles, such as signal limitedness and the users’ quandary about innovations involving technology.
Tipologi Inovasi Pelayanan Pajak Daerah Melalui EPPSON di BPPKAD Kota Surakarta Evita Dina Pratiwi; Kristina Setyowati
Publica: Jurnal Pemikiran Administrasi Negara Vol 13, No 1 (2021): Pemikiran Administrasi Negara-1
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v13i1.11783

Abstract

Tax is the main source of financing for state expenditures in order to improve people's welfare. Given the important role of taxes in the country's economy, in fact, there are still many problems and obstacles that must be faced in collecting local taxes in Indonesia. One of the efforts of the Surakarta City government to overcome this problem is through innovative technology-based local tax services in the form of the Electronic Solo Destination Tax Payment (EPPSON) feature. This study aims to determine the typology of local tax service innovation through EPPSON by using the typology dimension of innovation according to Perry, which consists of product innovation, service innovation, process innovation, conceptual innovation, policy innovation, and systemic innovation. The research method used in this research is descriptive qualitative, data collection techniques through interviews, observation, and documentation. The results showed that in its implementation, EPPSON innovation had met the criteria of product innovation, service innovation, process innovation, and systemic innovation. In addition, the EPPSON innovation has helped overcome local tax problems before the creation of this innovation.
INFODEMICS PANDEMI COVID-19: STUDI PADA KELOMPOK WARGA LANJUT USIA DI KOTA SURAKARTA Asal Wahyuni Erlin Mulyadi; Rino Ardhian Nugroho; Priyanto Susiloadi; Kristina Setyowati; Herwan Parwiyanto; Is Hadri Utomo; Retno Suryawati; Alvian Rachmad Eko Purnomo
JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Vol 10, No 1 (2026)
Publisher : http://jurnal.untirta.ac.id/index.php/JIPAGS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jipags.v10i1.34958

Abstract

Infodemik selama pandemi Covid-19 telah menjadi tantangan global, terutama bagi kelompok lanjut usia yang lebih rentan terhadap misinformasi. Penelitian ini bertujuan untuk menganalisis dampak infodemik terhadap warga lanjut usia di Kota Surakarta. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa wawancara tertulis melalui pertanyaan terbuka (open-ended) yang disebarkan menggunakan google form. Metode ini dipilih karena pada saat penelitian ini berlangsung diberlakukan Pembatasan Sosial Berskala Besar (PSBB) oleh pemerintah. Hasil penelitian menunjukkan bahwa lansia mengalami kecemasan akibat paparan informasi yang berlebihan serta kesulitan dalam memilah informasi yang kredibel. Kondisi tersebut dipengaruhi oleh rendahnya literasi digital dan tingginya ketergantungan pada sumber informasi yang kurang terpercaya, seperti grup WhatsApp dan media sosial. Hasi penelitian ini juga merekomendasikan penerapan pendekatan berbasis transparansi, partisipasi, dan kolaborasi dalam penanganan infodemik, termasuk peningkatan literasi digital bagi lansia serta optimalisasi peran pemerintah dalam penyediaan informasi yang akurat dan tepercaya. Dengan strategi yang tepat, dampak negatif infodemik dapat diminimalkan guna melindungi kesehatan mental dan kesejahteraan lansia.
Co-Authors Alvian Rachmad Eko Purnomo Asal Wahyuni Erlin Mulyadi Evita Dina Pratiwi Herwan Parwiyanto Is Hadri Utomo Nina Septiani Safitri Nugroho, Rino Ardhian Priyanto Susiloadi Retno Suryawati