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All Journal RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Kewarganegaraan MES Management Journal QISTINA: Jurnal Multidisiplin Indonesia Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Journal of Education Technology Information Social Sciences and Health Jurnal Ground Handling Dirgantara Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Kajian Dan Penalaran Ilmu Manajemen Journal of Law, Education and Business JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Jurnal Multidisiplin Teknologi dan Arsitektur El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Humanities Education Management Accounting and Transportation Journal of Education Transportation and Business Journal of Ekonomics, Finance, and Management Studies
Kifni Yudianto
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
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Pengaruh Kerjasama Sipil-Militer terhadap Pengelolaan Sistem Keamanan di Bandar Udara Internasional El Tari Kupang   Lilian Megawati; Kifni Yudianto
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 6 (2022): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1227.113 KB) | DOI: 10.47467/reslaj.v4i6.1181

Abstract

Participation can remove mental barriers due to limited insight and limited viewpoints. Therefore, you are bound to discover your own assets and weaknesses, seek ways in which others can, adjust to respecting the receptive, and make beneficial arrangements. The safety of everyone in a room is associated with different security. This kind of exploration is a quantitative examination. The sample used in this population is 52 respondents. The information examination procedure used in this exploration is the Basic Straight Relapse Investigation and the use of the T test theory test. The results of this study indicate that participation does not have a significant effect on controlling the security framework, but various changes in the security framework can be made with joint military cooperation which is explained by the SPSS consequence of 0.157 or more than 0.05. The different results also show that the participation variable does not affect the security framework with SPSS results of 0.157 or more than 0.05. Keywords: Cooperation, Security
Pengaruh Inovasi Layanan terhadap Kepuasan Pelanggan Garuda Indonesia di Bandar Udara International Yogyakarta Dhea Vita Nataya; Kifni Yudianto
Reslaj : Religion Education Social Laa Roiba Journal Vol 4 No 6 (2022): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (925.596 KB) | DOI: 10.47467/reslaj.v4i6.1219

Abstract

The development of air transportation is growing rapidly in Indonesia, this makes the airport there are almost every city in Indonesia. In order to compete internationally, the company must always create new innovations to attract customers. One example is Garuda Indonesia. In addition to the top brand the airline has also received Operational Safety Audit (IOSA) certification, which means that Garuda has fully met international aviation safety standards. In this study, the authors used a quantitative approach. To borrow the term Cresweel (2010), which states quantitative approaches are measurements of quantitative data and objective statistics through scientific calculations derived from a sample of people or residents who were asked to answer a number of questions about the survey to determine the frequency and percentage of their responses. The results obtained by researchers in this study are, service innovation has a positive and significant effect on customer satisfaction it is evidenced by a significant value of 0.000 which is smaller than 0.05. While the effect of service innovation was 0.476 or 47.6% while the rest was influenced by other variables not studied in the study. Keywords: Service Innovation, Customer Satisfaction, Garuda Indonesia
Pengaruh Kualitas Pelayanan Protokol Covid-19 Terhadap Kepuasan Penumpang Pada Maskapai Super Air Jet Di Bandar Udara Internasional Yogyakarta Kifni Yudianto; Nicholas Galih Prakoso
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (241.215 KB) | DOI: 10.31316/jk.v6i2.3091

Abstract

AbstrakPenelitian ini bertujuan untuk mengetahui seberapa besar pengaruh kualitas pelayanan protokol covid-19 terhadap kepuasan penumpang pada maskapai Super Air Jet di Bandar Udara Internasional Yogyakarta, kualitas pelayanan yang dimaksud mencakup 5 dimensi (Tangiable, Reliability, Responsivness, Assurance, Empathy). Penelitian ini di latar belakangi dengan pentingnya memberi kepuasan penumpang melalui kualitas pelayanan yang berkualitas. Metode yang digunakan dalam penelitian ini adalah kuantitatif. Teknik pengumpulan data dengan menyebarkan kuesioner berbentuk skala likert dengan sampel berjumlah 78 responden. Teknik pengambilan sampel dengan menggunakan teknik purposive sampling yaitu teknik pengambilan sampel dengan keputusan tertentu. Pengujian hipotesis menggunakan regresi linier sederhana dengan melakukan uji t. Hasil analisis menunjukkan bahwa terdapat pengaruh positif dan signifikan terhadap kepuasan pengguna jasa angkutan udara dengan menggunakan uji koefisien determinasi didapatkan nilai r yaitu sebesar 0,782 dan R kuadrat sebesar (0,782)² hal ini memiliki arti bahwa pengaruh variabel X (kualitas pelayanan) terhadap variabel Y (kepuasan penumpang) sebesar 61,1% dan sisanya 38,9% dipengaruhi oleh faktor lain yang tidak diteliti oleh peneliti seperti harga, efisiensi dan efektifitas.Kata Kunci: kualitas pelayanan, protokol covid-19, Bandar Udara Internasional Yogyakarta, maskapai Super Air Jet, kepuasan penumpang. AbstractThis study aims to find out how much influence the quality of service of the COVID-19 protocol has on passenger satisfaction on Super Air Jet airlines at Yogyakarta International Airport, the quality of service in question includes 5 dimensions (Tangiable, Reliability, Responsivness, Assurance, Empathy). This research is backgrounded in the importance of providing passenger satisfaction through quality service. The method used in this study is quantitative. The data collection technique was by distributing a questionnaire in the form of a likert scale with a sample of 78 respondents. Sampling technique using purposive sampling technique, which is a sampling technique with a certain decision. Hypothesis testing uses simple linear regression by performing a t test. The results of the analysis show that there is a positive and significant influence on the satisfaction of air transportation service users using the coefficient of determination test obtained the value of R which is 0.782 and R squared by (0.782)² this means that the influence of variable X (quality of service) on variable Y (passenger satisfaction) is 61.1% and the remaining 38.9% influenced by other factors not studied by researchers such as price, efficiency and effectiveness.Key word : quality of service, covid-19 protocols, Yogyakarta International Airport, Super Air Jet airlines, passenger satisfaction.
Pengaruh Kualitas Pelayanan Check-In terhadap Kepuasan Penumpang di Bandar Udara Internasional Adi Soemarmo Boyolali Evelyna Vindasari Yonathan; Kifni Yudianto
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (275.545 KB) | DOI: 10.31316/jk.v6i2.3485

Abstract

AbstrakPermasalahan yang timbul di check-in counter biasanya adalah terjadinya penumpukan antrian pada para calon penumpang sehingga mengakibatkan antrian pada check-in counter ,tak hanya itu ada juga penumpang yang mengalami kelebihan bagasi namun dari sisi penumpang tersebut menolak untuk membayar kelebihan bagasinya. Jika sudah seperti itu maka langkah petugas check-in yaitu memberikan informasi terkait SOP (Standard Operating Producer) kepada para calon penumpang. Penelitian ini bertujuan untuk: 1) Untuk mengetahui pengaruh yang ditimbulkan dari kualitas pelayanan check-in counter terhadap kepuasan penumpang di Bandar Udara Internasional Adi Soemarmo Boyolali. 2) Untuk mengetahui seberapa besar dampak pengaruh yang ditimbulkan dari kualitas pelayanan check-in counter terhadap kepuasan penumpang di Bandar Udara Adi Soemarmo Boyolali. Metode penelitian yang digunakan adalah metode kuantitatif. Dengan total sampel yang digunakan dalam penelitian ini sebanyak 100 responden. Adapun responden dalam penelitian ini merupakan para pengguna jasa transportasi udara untuk penerbangan domestik di Bandar Udara Internasional Adi Soemarmo Boyolali. Penelitian ini menggunakan teknik Non-Probability Sampling dengan pendekatan Purposive Sample (sampel bertujuan) karena cara pengambilan sampel sesuai kriteria tertentu. Penelitian ini mempunyai satu variabel independent kualitas pelayanan (X) dan variabel dependent kepuasan penumpang (Y). Hasil penelitian ini menunjukan bahwa H0 ditolak dan Ha diterima yang berarti terdapat pengaruh yang signifikan antara variabel kualitas pelayanan check- in (X) terhadap variabel kepuasan penumpang (Y) dengan hasil Uji t diperoleh 0.000 yang artinya nilai signifikansi lebih kecil dari 0.05 (0.000 < 0.05). Hasil pengujian R Square (R2) disimpulkan bahwa kualitas pelayanan mempengaruhi kepuasan penumpang sebesar 0.181. Dapat ditarik kesimpulan bahwa kualitas pelayanan check-in mempengaruhi kepuasan penumpang sebesar 18.1% dan sisanya sebesar 81.9% dijelaskan oleh varibel lainnya yag tidak diuji kedalam penelitian ini.Kata Kunci: Kualitas Pelayanan, Kepuasan Penumpang, Check-in. AbstractThe problem that arises at the check-in counter is usually the accumulation of queues for prospective passengers, resulting in queues at the check-in counter, not only that there are also passengers who experience excess baggage but from the passenger side they refuse to pay for their excess baggage. If it is like that, the check-in officer's step is to provide information related to the SOP (Standard Operating Producer) to prospective passengers. This study aims to: 1) To determine the effect of service quality check- in counter on passenger satisfaction at Adi Soemarmo Boyolali International Airport. 2) To find out how big the impact of the impact of the quality of check-in counter services on passenger satisfaction at Adi Soemarmo Boyolali Airport. The research method used is a quantitative method. With a total sample used in this study as many as 100 respondents. The respondents in this study were users of air transportation services for domestic flights at Adi Soemarmo Boyolali International Airport. This study uses a Non-Probability Sampling technique with a Purposive Sample approach (purposed sample) because the sampling method is according to certain criteria. This study has one independent variable service quality (X) and the dependent variable passenger satisfaction (Y). The results of this study indicate that H0 is rejected and Ha is accepted which means that there is a significant influence between the check-in service quality variable (X) on the passenger satisfaction variable (Y) with the t test results obtained 0.000 which means the significance value is smaller than 0.05 (0.000 < 0.05). The results of the R Square (R2) test concluded that service quality affects passenger satisfaction by 0.181. It can be concluded that the quality of check-in service affects passenger satisfaction by 18.1% and the remaining 81.9% is explained by other variables that were not tested in this reasearch.Keywords: Service Quality, Passenger Satisfaction, Check-in.
Pengaruh Gaya Kepemimpinan Transformasional dan Motivasi Kerja Terhadap Kinerja Karyawan pada Maskapai Wings Air di Bandar Udara Sultan Muhammad Salahudin Bima Sulistiawati Sulistiawati; Kifni Yudianto
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 1, No 1 (2022): October 2022
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (283.819 KB) | DOI: 10.57235/aurelia.v1i1.40

Abstract

AbstrakKepemimpinan transformasional meningkatkan motivasi dan kinerja pengikut lebih dari sekedar transaksional. Dengan kepemimpinan ini, pengikut merasakan kepercayaan, kekaguman, kesetiaan dan rasa hormat kepada pemimpin dan termotivasi untuk melakukan lebih dari apa yang diharapkan dari mereka semula. Oleh karena itu faktor motivasi harus diperhatikan oleh suatu perusahaan, karena motivasi merupakan sarana yang dapat mendorong karyawan untuk menyelesaikan tugas yang diberikan. Penelitian bertujuan untuk mengetahui: (1) Untuk mengetahui Gaya Kepemimpinan Transformasional berpengaruh terhadap kinerja karyawan pada Maskapai Wings Air di Bandar Udara Sultan Muhammad Salahuddin Bima, (2) Untuk mengetahui Motivasi Kerja berpengaruh terhadap kinerja karyawan pada Maskapai Wings Air di Bandar Udara Sultan Muhammad Salahuddin Bima, (3) Untuk mengetahui Gaya Kepemimpinan Transformasional dan motivasi kerja memiliki pengaruh secara simultan terhadap kinerja karyawan pada Maskapai Wings Air di Bandar Udara Sultan Muhammad Salahuddin Bima. Pada penelitian ini mengunakan metode kuantitatif dengan teknik pengambilan sampel jenuh terhadap 35 responden karyawan Maskapai Wings Air Bandar Udara Sultan Muhammad Salahuddin Bima. Analisis data mengunakan uji regresi linier berganda,uji t, uji f, uji koefisien determinasi (R2). Hasil penelitian ini menunjukan bahwa, (1) gaya kepemimpinan transformasional berpengaruh secara positif dan signifikan terhadap kinerja karyawan Maskapai Wings Air Bandar Udara Sultan Muhammad Salahuddin Bima. (2) Motivasi kerja berpengaruh secara positif dan signifikan terhadap kinerja karyawan Maskapai Wings Air Bandar Udara Sultan Muhammad Salahuddin Bima. (3) gaya kepemimpinan transformasional dan motivasi kerja berpengaruh secara simultan terhadap kinerja karyawan Maskapai Wings Air Bandar Udara Sultan Muhammad Salahuddin Bima. Variabel kinerja di pengaruhi variabel gaya kepemimpinan transformasional dan motivasi kerja sebesar 95,6% dan sisanya 4,4% di pengaruhi oleh variabel lain diluar variasi vasiabel dalam penelitian ini.Kata Kunci: Gaya Kepemimpinan Transformasional, Motivasi Kerja, Kinerja Karyawan, Wings Air AbstractWith this leadership, followers feel trust, admiration, loyalty and respect for the leader and are motivated to do more than what was originally expected of them. In addition to transformational leadership style, encouragement or motivation is also important in efforts to improve employee performance. Therefore, the motivation factor must be considered by a company, because motivation is a means that can encourage employees to complete the given task. This study aims to determine: (1) To determine the effect of Transformational Leadership Style on employee performance at Wings Air Airlines at Sultan Muhammad Salahuddin Airport, Bima, (2) To determine Work Motivation affect employee performance at Wings Air Airlines at Sultan Muhammad Salahuddin Airport. Bima, (3) To find out Transformational Leadership Style and work motivation have a simultaneous influence on employee performance at Wings Air Airlines at Sultan Muhammad Salahuddin Airport Bima. In this study using quantitative methods with saturated sampling technique of 35 respondents of Wings Air airline employees at Sultan Muhammad Salahuddin Airport, Bima. Data analysis using multiple linear regression test, t test, f test, test the coefficient of determination (R2). The results of this study indicate that, (1) transformational leadership style has a positive and significant effect on the performance of Wings Air employees at Sultan Muhammad Salahuddin Airport, Bima. (2) Work motivation has a positive and significant effect on the performance of Wings Air employees at Sultan Muhammad Salahuddin Airport, Bima. (3) transformational leadership style and work motivation simultaneously affect the performance of Wings Air employees at Sultan Muhammad Salahuddin Airport, Bima. The performance variable is influenced by transformational leadership style variables and work motivation by 95.6% and the remaining 4.4% is influenced by other variables outside of the variable variation in this study. Keywords: Transformational Leadership Style, Work Motivation, Employee Performance, Wings Air
Analysis of Employee Training Plan PT. Batam Aero Technic Based on the Calendar of Training for One Year Mareta Naoksavia Biva; Kifni Yudianto
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 1 (2023): January 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i1.294

Abstract

Planning or Planning is a way to decide what steps must be taken to achieve a goal within a certain period of time. While training is learning that is prepared so that the quality and quality of an individual can increase in carrying out their duties and responsibilities. Training at PT. Batam Aero Technic is more focused on the ability to improve the performance of its employees according to their jobs. This study aims to determine the management of employee training planning in PT. Batam Aero Technic especially in the implementation and scheduling process based on the Calendar of Training in one year. This research is classified as participatory research or direct research, using interview techniques, observation, and documentation. Data analysis in this study used a qualitative descriptive method. The research was conducted in the Quality Assurance Training department using primary and secondary data collection. Primary data includes the results of interviews with respondents, while secondary data was obtained from company documents, namely manuals and journals related to Manual Procedure Training at PT. Batam Aero Technic. Based on the results of the research that has been done, it can be concluded that the main objective of training at PT. Batam Aero Technic has been running quite well as evidenced by the increased knowledge and ability of employees. The training material provided is quite appropriate by providing material in stages and in accordance with the functional jobdesk of each employee. Furthermore, the method used in determining employee training is considered to be in accordance with the company's operational standards so that employees can attend training properly. The scheduling process in training planning uses planning based on the Calendar of Training in one year which is very well prepared, this certainly makes the planning process for PT. Batam Aero Technic becomes more effective. because employees can find out what training will be carried out each month
Analysis of Work Readiness of Apron Movement Control (AMC) Officers in Handling Return to Apron at Adi Soemarmo Airport Surakarta Vinsensia Amita Inviola Meo Due; Kifni Yudianto
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 1 (2023): March 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i1.398

Abstract

This study discusses the work readiness of Apron Movement Control (AMC) officers in handling return to apron at Adi Soemarmo Airport Surakarta. This is because in the case of return to apron often occurs suddenly or unexpectedly and in a short time, AMC officers must make decisions quickly and precisely. For this reason, the purpose of this study is to determine the work readiness of Apron Movement Control (AMC) officers in handling return to apron, obstacles faced in handling return to apron at Adi Soemarmo Airport Surakarta. This research was conducted from October 1, 2022 to November 30, 2022. The type of research used is a qualitative research method. The data sources used are primary data and secondary data. Primary data are obtained through interviews, observations. Secondary data are obtained from reports, literature studies and images / photos that support research. The results showed that Apron Movement Control (AMC) officers were ready to handle the return to apron at Adi Soemarmo Airport Surakarta. This is observed from four aspects of job readiness, namely skills, knowledge, understanding, and personal attributes. To prepare AMC officers who are ready for their duties, it is necessary to carry out formal education and informal education. Formal education is obtained through the last education of AMC officers, socialization and other work experience. Informal education is obtained through debriefing provided by AMC colleagues and seniors as well as work experience in the field carried out every day. However, from the results of this study, obstacles are still found to be the late initial report by technicians from airlines that experience return to apron (RTA) and the lack of AMC personnel can have an impact on the performance and productivity of officers will decrease
The Influence of Organizational Commitment on the Performance of Employees of PT Angkasa Pura II Husein Sastranegara International Airport Branch Bandung, West Java Aridhita Eltia Anggraeni; Kifni Yudianto
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 1 (2023): March 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i1.417

Abstract

Actions that show the level of commitment of an individual to the organization in which he or she works are known as organizational commitment. A work attitude that pays attention to their responsibilities, is very responsible in carrying them out, and is very loyal to the organization is a sign of commitment to the organization. At PT Angkasa Pura II Husein Sastranegara International Airport branch in Bandung, West Java, the purpose of this study was to determine the partial effect and how much influence organizational commitment has on employee performance. This study uses a quantitative approach, with primary and secondary data as the type of data used. A survey using a questionnaire was used as a data collection method. All employees are used as a population, namely as many as 126 people. For the selection of samples used simple random sampling method, namely as many as 100 people. With a tcount of 6,650 1,984 and a significance level of 0.000 0.05, the H1 hypothesis can be accepted because the variable organizational commitment has a positive and significant effect on employee performance. However, an R2 value of 0.311 or 31.1% was obtained which indicates that organizational commitment has a weak relationship with employee performance. The remaining 68.9% is caused by other factors that are not the subject of this study.
PENGARUH FASILITAS PELAYANAN TERMINAL PENUMPANG TERHADAP KEPUASAAN PENUMPANG BANDARA RAHADI OESMAN KETAPANG Sulistiawati; Kifni Yudianto
Jurnal Ground Handling Vol 4 No 02 (2022): Ground Handling Dirgantara
Publisher : Ground Handling Dirgantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (220.015 KB)

Abstract

Bandar Udara Rahadi Oesman Ketapang adalah bandar udara yang terletak di Kabupaten Ketapang Kota Delta Pawan, Provinsi Kalimantan Barat. Bandara yang berjarak sekitar 5 kilometer dari pusat kota Kedapang ini merupakan satu-satunya bandara yang ada di kabupaten kabupaten Ketapang. Waktu operasional bandara kelas tiga (domestik) ini adalah 7 jam (07.00 – 14.00) WIB. Luas terminal bandar udara Rahadi Oesman 571, 38 m².( Direktorat Jendral Perhubungan udara , 2006- 2018). Selaku faktor pendorong di Kabupaten Ketapang, transportasi udara jadi jasa transportasi yang efisien buat membuka wilayah terisolasi serta pula melayani daerah- daerah terpencil di Kabupaten Ketapang. Dalam penelitian ini penulis menggunakan metode penelitian kuantitaif dimana peneliti melakukan kegiatan penyebaran kuesioner atau angket, observasi dan dokumentasi secara langsung di Bandar Udara Rahadi Oesman Ketapang. Dalam menyebarkan kuesioner atau angket peneliti langsung menyebarkan kuesioner kepada responden yaitu penumpang di Bandar Udara Rahadi Oesman Keatapang. Peneliti mendatangi secara langsung ke lapangan dalam melakukan observasi guna mengetahui secara langsung fasilitas pelayanan terminal penumpang yang ada di Bandar Udara Rahadi Oesman Ketapang. Peneliti melakukan dokumentasi secara langsung dengan pengambilan gambar sebagai data pendukung.Hasil peneilitian menunjukan bahwa Pengaruh Fasilitas Pelayanan Terminal Penumpang Terhadap Kepuasaan Penumpang Bandar Udara Rahadi Oesman Ketapang sudah cukup memenuhi Bandar Udara Kelas dua hanya terdapat kekurangan yaitu kurang nya fasilitas pelayanan trolley bagi bagasi atau barang bawaan penumpang yang kurang memadai.
PENGARUH KINERJA PEGAWAI DAN FASILITAS TERMINAL KEBERANGKATAN TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA DOUW ATURURE NABIRE Aninda Rahmasari; Kifni Yudianto
Jurnal Flight Attendant Vol 4 No 1 (2022): Jurnal Flight Attendant Kedirgantaraan
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (262.26 KB) | DOI: 10.56521/attendant-dirgantara.v4i1.537

Abstract

Bandar Udara Douw Aturure adalah bandar udara yang merupakan akses keluar masuknya masyarakat Nabire baik keluar daerah atau ke daerah pedalaman Meepago (Dogiyai, Deiyai, Nabire, Intan Jaya, Paniai dan Mimika). Bandar Udara Nabire Merupakan aset atau infrastruktur penting bagi masyarakat Nabire. Dan merupakan salah satu pintu keluar masuknya kegiatan perekonomian maupun perpindahan, dimana jasa pelayan bandar udara memberikan fasilitas dan kinerja terbaiknya. Maka fasilitas dan pelayanan bandar udara ini perlu adanya pendukung untuk kenyamanan dan keamanan penumpang dijelaskan dalam Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 178 Tahun 2015 Pasal 1 ayat 8-9. Tetapi dari hasil penelitian masih terdapat keluhan dari pengaruh kinerja dan fasilitas terhadap kepuasan penumpang, sebab itu makan penelitian ini bertujuan untuk mengetahui apakah terdapat pengaruh kinerja dan fasilitas terhadap kepuasan penumpang di Bandar Udara Douw Aturure Nabire, dengan jumlah responden atau sampel sebanyak 118 orang minimal menggunakan jasa Bandar Udara Nabire dua kali. Alat uji hipotesis yang di gunakan adalah regresi Liniear berganda. Dari hasil pengujian diketahui bahwa ketiga hipotesis yang di ajukan dua di terima dan satu di tolak, dalam hal ini dapat di artikan bahwa kinerja pegawai bandara sudah baik namun untuk fasilitas berpengaruh terhadap kepuasan penumpang. Dari hasil penelitian ini juga dapat diketahui kinerja dan pelayanan berpengaruh terhadap kepuasan penumpang sebesar 71,3%, sedangkan sisanya sebesar 28,7% dijelaskan oleh variabel lain
Co-Authors Ainul Marzuki Ali Akbar Pratama Andhy Wijaya Andi Putri Wulandari Aninda Rahmasari Aridhita Eltia Anggraeni Arief Rachman Wibowo Arik Kurniawan Adi Sutrisno Bartholomeus Didan Alfito Clarista Sukma Ardhana Dani Eka Prasetya Dewi Safitri Dhea Vita Nataya Diko Ananda Putra Eka Puspita Dewi Wonmaly Ernawati Ernawati Evelyna Vindasari Yonathan Fajar Nur Hidayat Fiera Rahmanda Himawan Indra Budi Indah Salsabila Lilian Megawati Mareta Naoksavia Biva Mariana Tari Nicholas Galih Prakoso Nunung Haerunisyah Rigel Ramadhan Karfarisi Safarin Dwi Cahyaningrum Sherly Oktavia Putri Sulistiawati Sulistiawati Sulistiawati Vina Juniar Prima Dewi Vinsensia Amita Inviola Meo Due