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All Journal JAM : Jurnal Aplikasi Manajemen JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Penamas Adi Buana Review of Management and Entrepreneurship BISMA (Bisnis dan Manajemen) Journal of Economics and Management Scienties
Anak Agung Ayu Puty Andrina
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Social Sciences

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The role of technology acceptance model factors on purchase intention in e-commerce Anak Agung Ayu Puty Andrina; Christian Jordan Kurniadi; Irantha Hendrika Kenang; Timotius FCW Sutrisno
BISMA (Bisnis dan Manajemen) Vol. 14 No. 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (937.355 KB) | DOI: 10.26740/bisma.v14n2.p160-176

Abstract

The number of Indonesian e-commerce users has increased in recent years.  Supported by escalated of information technology, higher mobile phone users, and online shopping trend, it continue to increase exponentially. This study aims to determine the effect of perceived usefulness and ease of use on the intention to purchase of e-commerce users, which is supported by the theory of the Technology Acceptance Model (TAM). The respondents are 338 students. This study uses Confirmatory Factor Analysis (CFA) to determine the validity and reliability of the construct and Partial Least Square (PLS) in testing the relationship between the variables. The findings depicted that perceived ease of use has a significant influence on attitude toward e-commerce and intention to purchase, attitude toward e-commerce significantly affects the intention to purchase, and perceived usefulness has a significant influence on attitude toward e-commerce, but not supported influence on intention to purchase. The managerial implication of this research is that the e-commerce companies in Indonesia can pay attention to the variables that become the factors in the acceptance of e-commerce to build and achieve better corporate goals.
Penyuluhan Manajemen Logistik kepada Pekerja Migran Indonesia di Singapura timotius sutrisno; Anak Agung Ayu Puty Andrina; Shafa Tasya Salsabila
Jurnal Penamas Adi Buana Vol 7 No 01 (2023): Jurnal Penamas Adi Buana
Publisher : LPPM Universitas PGRI Adi Buana Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/penamas.vol7.no01.a7244

Abstract

Adanya batasan usia bekerja berdasarkan ketentuan Kementrian Tenaga Kerja Singapura terhadap 6.624 Pekerja Migran Indonesia (PMI) di Singapura perlu menjadi perhatian serius bagi negara, terutama dalam hal pemenuhan kebutuhan finansial setelah mereka pulang ke Indonesia. Salah satu solusi yang dapat ditawarkan adalah dengan memberikan penyuluhan kepada PMI di Singapura sedini mungkin terkait manajemen bisnis, terutama manajemen logistik. Tujuannya adalah agar mereka memiliki pengetahuan untuk diimplementasikan ke dalam bisnis, sehingga harapannya mereka bisa memiliki serta menjalankan bisnis dengan fondasi manajemen logistik yang lebih matang dan berkelanjutan. Pengabdian ini dilakukan dengan metode pelatihan menggunakan participant-centered kepada 70 partisipan PMI di Singapura. Kegiatan dalam pengabdian ini melibatkan pemaparan materi oleh dosen Universitas Ciputra Surabaya dan dilanjutkan dengan kegiatan diskusi, tanya jawab, dan refleksi oleh partisipan terpilih. Hasil pengabdian menunjukkan partisipan mendapatkan berbagai insight dan sudut pandang baru tentang pentingnya penerapan manajemen logistik dalam bisnis mereka
Factors Influencing Customer Satisfaction in the Food and Beverage Industry: A Case Study of Fish Grill Company Dharmayanti, Diah; Anak Agung Ayu Puty Andrina; Nur Fathin Shaida Muhammad Nadhirin
Review of Management and Entrepreneurship Vol. 8 No. 2 (2024): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v8i02.5144

Abstract

The food and beverage industry is a major driver of Indonesia's economic growth, yet many new ventures in this sector struggle to achieve long-term sustainability. Research shows that approximately 60% of startups fail within their first five years, often due to their inability to maintain customer satisfaction, a key factor for business survival. This study aims to investigate how four critical factors—delivery, product in hand, perceived benefits, and customer support—affect customer satisfaction at Fish Grill, a student-run venture. Grounded in the Expectation-Confirmation Theory, the research explores how these factors align with customer expectations to influence satisfaction. A quantitative method was employed, gathering data from 87 respondents through a purposive sampling method. Structural equation modeling with partial least squares was used to analyze the data. The results reveal that while delivery does not significantly impact customer satisfaction, product in hand, benefits, and customer support have a substantial positive effect. These findings suggest that in the food and beverage industry, product quality and service elements are more critical to customer satisfaction than logistical concerns. This study highlights the need for businesses like Fish Grill to focus on delivering high-quality products and excellent customer support to enhance customer satisfaction and achieve long-term success in a competitive market.
PENGARUH UBIQUITOUS CONNECTIVITY, PRIVACY CONCERN, DAN INFORMATION OVERLOAD TERHADAP NIAT GENERASI Z UNTUK MENGHENTIKAN PENGGUNAAN PLATFORM TOKOPEDIA DI SURABAYA Febiola, Febiola; F.C.W. Sutrisno, Timotius; Andrina, Anak Agung Ayu Puty
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 3 (2024): JMBI UNSRAT Volume 11 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v12i1.59382

Abstract

The rapid development of digital transformation has significantly impacted the advancement of various shopping platforms, supporting changes in societal lifestyles. This study examines the behavior and motivation of Generation Z in Surabaya regarding online shopping. Factors such as Ubiquitous Connectivity, Privacy Concern, and Information Overload were analyzed to determine their impact on the intention to discontinue using the Tokopedia platform. The research employed a purposive sampling method, gathering respondents from Generation Z in Surabaya and analyzing the data using structural equation modeling. The findings indicate that Ubiquitous Connectivity, Privacy Concern, and Information Overload influence Generation Z's intention to discontinue using the Tokopedia platform in Surabaya. These findings highlight the importance of addressing Ubiquitous Connectivity, Privacy Concern, and Information Overload, as well as discontinuation intentions, for platform providers targeting Generation Z
ANALISIS FAKTOR PENENTU NIAT PENGGUNAAN E-COMMERCE DI KALANGAN GENERASI Z: STUDI PADA UBIQUITOUS CONNECTIVITY, INFORMATION TRANSPARENCY, DAN INFORMATION OVERLOAD Halim, Joceline Eloysa; F.C.W. Sutrisno, Timotius; Andrina, Anak Agung Ayu Puty
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 3 (2024): JMBI UNSRAT Volume 11 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v11i3.59383

Abstract

The growth of e-commerce in Indonesia has encouraged people to adopt online shopping. Shopee, as one of the global e-commerce platforms, has successfully dominated the Indonesian market. This study aims to examine the influence of Ubiquitous Connectivity, Information Transparency, and Information Overload on Usage Intention. The study employs Protection Motivation Theory (PMT) and Information Processing Theory (IPT). The method used is quantitative with a purposive sampling technique. Data were analyzed using SEMPLS through a structural equation model, with respondents from Generation Z in Surabaya. The results of this study reveal that Ubiquitous Connectivity, Information Transparency, and Information Overload significantly influence Usage Intention. These findings highlight the importance of Ubiquitous Connectivity, Information Transparency, Information Overload, and Usage Intention in e-commerce, particularly among Generation Z. This study is expected to help e-commerce platforms enhance their applications to provide better convenience for users.
Digital Logistics Agility: Construct Development and Validation in the Context of Developing Economies Andrina, Anak Agung Ayu Puty; Sutrisno, Timotius F. C. W.; Radianto, Wirawan E. D.
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.3.16

Abstract

Global and digital disruptions have transformed how logistics systems operate, demanding greater responsiveness and adaptability. However, in developing countries like Indonesia, fragmented digital adoption and limited coordination hinder the realization of agile logistics capabilities. This quantitative study aims to develop and validate the construct of Digital Logistics Agility (DLA), reflecting the capability of logistics systems to respond and adapt effectively in digital environments. This study employed a six-phase quantitative process, including a literature review, expert validation, item construction, and the distribution of a large-scale survey to 190 supply chain managers in the Indonesian food and beverage industry. Construct development was conducted through exploratory factor analysis, followed by confirmatory factor analysis, to identify and confirm construct dimensionality and measurement validity. The EFA results identified four underlying dimensions comprising 13 valid constructs that collectively represent the core structure of the DLA construct. Subsequent CFA confirmed this factor structure, demonstrating high reliability, satisfactory convergent validity, and an acceptable overall model fit. DLA can serve as a robust framework to evaluate logistics agility in digitally transforming supply chains. This study introduces DLA as a novel, empirically validated construct that bridges digital capability and logistics agility, with practical relevance for emerging markets.
Achievement Operation Performance: The Role of Soft TQM to Business Performance Djolin, Kevin Nathanael Saputra; Sutrisno, Timotius F C W; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.276

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a vital role in driving Indonesia’s economic growth, innovation, and job creation. However, the majority of MSMEs, particularly in the food and beverage sector, face significant challenges in quality control and operational efficiency due to limited internal resources. This study aims to investigate the effect of Soft Total Quality Management (Soft TQM) on Operational Performance and Business Performance, with Operational Performance examined as a mediating variable. Using a quantitative approach, data were collected through an online questionnaire distributed to 185 student-owned food and beverage businesses at Ciputra University Surabaya. Respondents were selected from three cohorts (2021, 2022, 2023) using a purposive sampling technique. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of SmartPLS software. The results indicate that Soft TQM significantly affects Operational Performance, and that Operational Performance significantly affects Business Performance. However, the direct effect of Soft TQM on Business Performance, as well as its indirect effect through Operational Performance, is not statistically significant. These findings suggest that while Soft TQM can enhance internal operations, its impact on overall business performance is contingent upon the presence of structured systems and readiness of internal capabilities. Therefore, strengthening operational systems and aligning TQM practices with organizational strategy is crucial for MSMEs aiming for sustainable competitiveness.
Building Trust in E-Commerce Platform: The Effect of TAM Factor to Repurchase Intention Tiffany, Laurensia I Gusti Ayu Carla; Sutrisno, Timotius F C W; Andrina, Anak Agung Ayu Puty
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.277

Abstract

This study aims to examine how the factors in the Technology Acceptance Model (TAM), namely ease of Use, security, and privacy concerns, influence repurchase intention on the Shopee e-commerce platform, with trust as a mediator. The research targets active students at Ciputra University Surabaya who use Shopee as their primary e-commerce platform for transactions. A quantitative approach was used, with a survey design involving 304 respondents. Data were collected through a questionnaire using a 7-point Likert scale and analyzed using Structural Equation Modeling (SEM) via SmartPLS 4.0. The results show that Ease of Use, Security, and Privacy Concerns significantly influence Trust, each with values above the ideal threshold. Furthermore, Trust serves as a mediator between these TAM factors and repurchase intention. Privacy concerns proved to be the strongest factor influencing trust, highlighting the importance of data protection in building user trust. These findings indicate the importance of optimizing platform usability, implementing robust security measures, and establishing clear privacy policies to gain user trust and encourage repurchase intention.
Achieving E-Satisfaction in E-Commerce: The Relationship of TAM Factor on Repurchase Intention Natasya Sharla Kirana; Timotius FCW Sutrisno; Anak Agung Ayu Puty Andrina
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.278

Abstract

This study aims to comprehensively examine the influence of factors in the Technology Acceptance Model (TAM) framework, namely ease of use, security, and privacy concerns on e-satisfaction, as well as the mediating role of e-satisfaction on the repurchase intention of Shopee users. The method used is quantitative research with a survey approach to 414 Ciputra University Surabaya students who have actively used the Shopee platform in the past month. Data analysis was performed using Partial Least Square Structural Equation Modeling (PLS-SEM). The results showed that ease of use and privacy concern had a significant effect on e-satisfaction, while security had no significant effect on either e-satisfaction or repurchase intention. Meanwhile, e-satisfaction proved to be the main predictor of repurchase intention, as well as an effective mediator in the relationship between ease of use and repurchase intention. These findings indicate a shift in e-commerce consumer preferences that no longer consider security as a value-add, but rather as a basic need that is already expected to be available. Instead, ease of use and privacy transparency are the main determinants in creating customer satisfaction and loyalty. Therefore, for e-commerce players like Shopee, customer retention strategies should focus on optimizing an intuitive user experience as well as a clear and easily accessible privacy policy. This research also extends the TAM framework by showing that privacy factors, while not directly influencing repurchase intentions, have an important role in creating e-satisfaction that impacts the long-term loyalty of digital customers.
Kesiapan Implementasi Lean Manufacturing: Peran Budaya Organisasi dan Adopsi Teknologi Tri Yogi Wardhana; Timotius FCW Sutrisno; David Sukardi Kodrat; Anak Agung Ayu Puty Andrina
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.299

Abstract

Ketidaksesuaian antara pemanfaatan teknologi dan konsistensi perbaikan proses sering kali menimbulkan kesenjangan antara investasi operasional dan hasil kinerja, sehingga penting untuk memahami bagaimana kesiapan budaya organisasi dan kapabilitas teknologi dapat diintegrasikan secara efektif guna mendukung perbaikan berkelanjutan. Penelitian ini bertujuan untuk menganalisis pengaruh budaya organisasi dan adopsi teknologi terhadap kesiapan implementasi lean manufacturing, serta dampaknya pada performa organisasi. Penelitian ini menggunakan pendekatan kuantitatif melalui penyebaran kuesioner kepada karyawan PT Suprabakti Mandiri dengan purposive sampling technique, dan hasilnya dianalisis menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa budaya organisasi berpengaruh terhadap kesiapan implementasi lean manufacturing, tetapi pengaruh langsungnya terhadap performa organisasi tidak signifikan dan lebih efektif melalui mediasi lean manufacturing. Adopsi teknologi juga berpengaruh terhadap kesiapan lean, sedangkan dampaknya terhadap kinerja organisasi secara langsung tidak signifikan tanpa integrasi lean. Lean manufacturing memiliki pengaruh paling kuat terhadap peningkatan performa organisasi, sehingga berperan sebagai penghubung antara budaya dan teknologi dengan hasil kinerja yang optimal. Temuan ini menekankan pentingnya integrasi budaya dan teknologi sebagai fondasi bagi implementasi lean yang efektif dalam meningkatkan kualitas produk, efisiensi operasional, dan ketepatan pengiriman di PT Suprabakti Mandiri.
Co-Authors Christian Jordan Kurniadi David Sukardi Kodrat Diah Dharmayanti Djolin, Kevin Nathanael Saputra F.C.W. Sutrisno, Timotius Febiola, Febiola Halim, Joceline Eloysa Irantha Hendrika Kenang Natasya Sharla Kirana Nur Fathin Shaida Muhammad Nadhirin Shafa Tasya Salsabila Sutrisno, Timotius F C W Sutrisno, Timotius F. C. W. Sutrisno, Timotius FCW Tiffany, Laurensia I Gusti Ayu Carla timotius sutrisno Tri Yogi Wardhana Wirawan ED Radianto