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All Journal Jurnal Manajemen Teknologi Journal of Business and Management The Indonesian Journal of Business Administration JEJAK AFEBI Islamic Finance and Economic Review Jurnal Ilmiah Manajemen Kesatuan Jurnal EK dan BI International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Journal Integration of Management Studies Journal of Management, Economic, and Financial International Research Journal of Business Studies
Sudarso Kaderi Wiryono
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis kualitas pelayanan jasa penerbangan,Studi kasus: Garuda Indonesia kelas ekonomi Wiryono, Sudarso Kaderi; Diahmarrisa, Trisetiani
Jurnal Manajemen Teknologi Vol 2, No 1 2003
Publisher : SBM ITB

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Abstract

Komitmen akan kualitas pelayanan yang berorientasi pada pelanggan merupakan prasyarat utama dalam menunjang keberhasilan bisnis, khususnya pada industry jasa. Pelanggan jasa terlibat langsung dalam proses produksi jasa itu sendiri. Oleh sebab itu, pelanggan jasa sangat bergantung dari siapa dan bagaimana jasa tersebut diberikan. Karena keberhasilan proses produksi jasa tersebut sangat tergantung dari penilaian pelanggan, maka adalah sangat penting untuk memperhatikan kepuasan pelanggan terhadap kualitas pelayanan suatu jasa. Metode SERVQUAL yang dikembangkan oleh Zeithami, Parasuraman, dan Berry (1990) adalah salah satu metode dalam mengukur kualitas pelayanan dalam bidang jasa. Metode SERVQUAL ini membagi kualitas pelayanan ke dalam lima dimensi, yakni: tangibles, reliability, assurance, responsiveness, dan empathy. Kelima dimensi tersebut harus diramu dengan baik. Apabila tidak, hal tersebut dapat menimbulkan kesenjangan antara perusahaan dengan pelanggan, karena perbedaan persepsi mereka tentang wujud pelayanan. Parasuraman et.al juga mengindentifikan bahwa terdapat lima jenis kesenjangan (gap) yang terjadi dalam model konseptual kualitas pelayanan. Dari hasil penelitian ini ditunjukkan, bagaimana kualitas pelayanan jasa penerbangan Garuda Indonesia khususnya untuk kelas ekonomi dari sudut pandang pelanggan. Dengan mengacu pada Metode SERVQUAL yang dikembangkan Parasuraman et.al (1990), analisis kualitas pelayanan jasa penerbangan Garuda kelas ekonomi tersebut akan ditinjau dari dua gap, yakni gap 5 dan gap 1.Katakunci: kualitas pelayanan, kepuasan pelanggan, SERVQUAL, analisa kesenjangan, pelayanan jasa
APPLICATION OF RISK MANAGEMENT AND TIME STUDY TO TOTAL COMPENSATION DESIGN: CASE STUDY OF FA BERSAUDARA AS PARTNER OF LG ELECTRONIC INDONESIA Akbar, Fadjrin; Wiryono, Sudarso Kaderi
Journal of Business and Management Vol 6, No 3 (2017)
Publisher : Journal of Business and Management

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Abstract.  LG Electronic Indonesia (LGEI), one of popular electronics brand in Indonesia created a new system in aftersales service section. The new system is making the aftersales divisions separated from LG Electronic Indonesia and it is handled now by a third party as Authorized Service Center (ASC). In this current conditions, FA Bersaudara has many service delays in every month that could not be finished. From the early research showing the employees unsatisfied with current compensation design system. So that, this research is provided to design the compensation system especially cash compensation that could increase the employees’ satisfaction with time study and risk management approach. Time study is being focused on because this theory is giving more fairness with detained compensation based on level of job. The risk management will focus on the cost that can be maintained by company to pay to employees as the part of the total compensation. This research use the Microsoft excel as software to calculating the number of standard time and also expected value from risks. From this research, it can be concluded that the total compensation is based on basic salary, fuel and food compensation, working time and other related risks. These factors may be different with prior compensation system which compensation is solely based on two factors which are basic salary and fuel and food compensation with no regards of working time and other related risks. There is significant difference between compensation system with standardized time calculation and risk and compensation system with no consideration in calculating related risk and standardized working time. The cost that raised from risk adjustment can be mitigated by using non-insurance transfer and insurance methods. Keywords: compensation, time study, risk management
Determinants of Islamic Banks's Profitability in Indonesia for 209-2013 Paulin, Okky; Wiryono, Sudarso Kaderi
Journal of Business and Management Vol 4, No 2 (2015)
Publisher : Journal of Business and Management

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Abstract – Performance efficiency of a bank being reliable to keeping trust and loyalty of clients. Banking performance can be seen from it profitability value, and as a result, financial ratios analysis in financial statement become an issue. This research focus on finding financial ratios that possible to be the profitability determinants of Islamic banks in Indonesia. Besides that, this research used quantitative analysis with CAMEL Method which consists of five aspects; there are capital, asset, management, earning, and liquidity. Independent variables that tested as the determinants of profitability are NPF, BOPO, NIM, FDR, PPAP Compliance, NPA, EA, and LIQD. In other side, dependent variable which represents bank’s profitability is ROA Through purposive sampling technique, selected 6 banks as samples that met with the criteria of 5 years observation period (2009 – 2013) from 11 population of Islamic banks in Indonesia. The samples data analyzed using SPSS and had passed classical assumption test and multiple linear regression to determine the regression model feasibility. Classical assumption tests that used are normality test, multicollinearity test, heteroscedasticity test, and autocorrelation test. While multiple linear regression shown in F-test and T-test. The result indicated that NPF, BOPO, NIM, FDR, PPAP Compliance, NPA, EA, and LIQD give significant effect simultaneously to ROA as profitability ratio of Islamic banks in Indonesia. Then partially, NIM and PPAP Compliance give significant positive effect to ROA, whereas BOPO has negatively significant influence to ROA. And other ratios, which are NPF, FDR, NPA, EA, and LIQD, have no significant effect on profitability of Islamic banks in Indonesia. Based on R-square value, the effect of those independent variables to ROA is 91.7%, so 8.3% residue is influenced by other variables outside this research. Based on that result, Islamic banks in Indonesia should increase the assets quality (PPAP Compliance), profit sharing income (NIM), and operational efficiency (BOPO). Its good for banks to give more focus on those area as an effort to gain public enthusiasm by showing the quality of banks with highest priority is BOPO by looking at it value which is 0.915. Second priority is NIM ratio, then third priority is PPAP Compliance ratio. Related to BOPO, bank management should validates every cost or expenses taken out by bank, whether it is necessary to issued or not. Related to NIM bank always calculates the cost of funds carefully so it can determines the competitive based profit sharing percentages. And related to PPAP Compliance ratio, bank management should observes the financing agreements that proper to be financed.Keywords: NPF (Non-Performing Financing), BOPO (Operational Efficiency), NIM (Net Interest Margin), FDR (Financing to Deposit Ratio), PPAP (Allowance for Earning Asset Possible Losses) Compliance, NPA (Non-Performing Asset), EA (Equity to Total Asset), LIQD (Liquid Asset to Total Deposit), ROA (Return On Asset), and profitability
The Effect of Credit Risk and Interset Rate Risk on Microfinance Institution's Financial Sustainability: The Case of Middle Java Conventional Bank Perkreditan Rakyat with Three Different Categories of Assets Idoliany, Findy; Wiryono, Sudarso Kaderi
Journal of Business and Management Vol 3, No 1 (2014)
Publisher : Journal of Business and Management

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Abstract – Bank Perkreditan Rakyat (BPR) play very important role in Indonesian economy. Therefore, it is accelerated to always be “healthy”. Financial sustainability is one of the critical aspects in microfinance and financial performance is highly correlated with integration and coordination across risk. Therefore, it is important to study the impact of risks towards BPR’s financial sustainability. Major risks in MFIs are asset-liability management risks, which include credit risk, liquidity risk, interest rate risk, and foreign exchange risk. However, BPR do not perform foreign exchange transactions and there are no available data for liquidity risk. But the indicators analyzed and proposed by the author may be used by BPR to monitor their performance. Therefore, the author examines the relationship between credit risk and interest rate risk towards financial sustainability, from 2010 until 2012, in Middle Java BPR with asset below 10 billion rupiah (type A), between 10 to 100 billion rupiah (type B), and above 100 billion rupiah (type C). To determine the relationship, the author uses canonical correlation analysis with cross-sectional data. The result shows that Non-Performing Loan, representing credit risk, has negative and medium significant relationship with financial sustainability in all the cases. Reserve Ratio, representing credit risk, has negative and medium significant relationship with financial sustainability in BPR Asset Type A and C; and negative and low significant relationship in BPR Asset Type B. Net Interest Margin, representing interest rate risk, has positive and low significant relationship with financial sustainability in all the cases. BPR should focus more on managing credit risk.Keywords: Credit Risk, Liquidity Risk, Interest Rate Risk, Asset Liability Management, Microfinance, Bank Perkreditan Rakyat, Financial Sustainability
Estimating Company Value Considering its Future Risk Before IPO of PT Karya Internusa: A Construction Company Putri, Fawwaz Lu’ay; Wiryono, Sudarso Kaderi
Journal of Business and Management Vol 3, No 8 (2014)
Publisher : Journal of Business and Management

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In the last decades, the development in economy of Indonesia has been growing to the better stage. This development stimulates other sector to grow together. This situation attempts the company, which operates in infrastructure to compete to be the best in its business. PT Karya Internusa is a construction company who was established in 1997 and had been expand the business to batching plant sector in 2013. PT Karya Internusa specialized in construction and architecture, excavation foundation and fabrication and installation of steel construction. PT Karya Internusa has done many projects from big companies like Pertamina, PLN, Wilmar Indonesia, Petrokimia Gresik, etc. that makes the revenue of the company that has been growing in last few years and they always want to improve it since they want to being IPO (Initial Public Offering) in next five years. But, before that the company should know what are their future risk in order to estimate how much their value and what are the action required in order to increase the company value. Qualitative Method is used to measure the risk and Discounted Free Cash Flow approach is also used to determine the company value with considering the future risk. In conclusion, the range of PT Karya Internusa’s value is IDR 220,138,861,481 to IDR 290,171,426,063. However, the company should do the risk mitigations, increase and maintain the future growth and reduce the cost of financing. It will help PT Karya Internusa to increase its value.Keywords: Value, valuation, future risk, initial public offering (IPO)
Implementing Derivative Tools As Foreign Exchange Risk Management for Steel Industries in Import Activiti Sudipta, Haga; Wiryono, Sudarso Kaderi
Journal of Business and Management Vol 1, No 3 (2012)
Publisher : Journal of Business and Management

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This paper examines implementation of using derivative tools which are forward and call options for steel industries in Indonesia. Steel industries in Indonesia depend on importing such commodities and raw materials to fulfill the high consumption because local production is not enough. Therefore, importing which needs forex will face risk in forex itself. The implementation of both tools are described in three different scenario of hedging percentage which are 25:75, 50:50, and 75:25. The results of this study will be as recommendation to steel industries in Indonesia to import raw materials in four months ahead with best toolPurpose: This study has purpose to help steel industries in controlling foreign exchange risk based on its high fluctuation while importing raw materials.Design/methodology/approach: The researcher did data gathering from primary data which is obtained from a representative company of steel and secondary data from the internet. Researcher also provide rule of each methods which is given by a commercial bank.Findings: Using call options is better than forward from expected values consideration with specification from the same bank who provide the tools.Research limitations/implications (if applicable): Only limited in over-the counter derivative which are call options and forward.Originality/value: Direct comparison between call option and forwardKeywords: Derivative, over-the counter, foreign exchange riskCategory: Finance
Agriculture Risk Components for Rice Cultivation in Cigombong and Cibago Wicaksono, Panji; Wiryono, Sudarso Kaderi
Journal of Business and Management Vol 2, No 1 (2013)
Publisher : Journal of Business and Management

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Rice cultivation has a lot of risks associated with it. Hardaker et. Al (2004) says that there are five main dimensions in any agricultural activities: production risk, finance risk, market risk, technological risk, and institutional risk. These five risks are the main reference in this research. The research focuses on Cigombong and Cibago which are located near Bogor and Subang respectively. The focus in this research is to find risk components that are essential in rice cultivation in both Cigombong and Cibago. Also, this research tries to analyze the difference in the place of cultivation has on the agriculture risk. The research will depend on exploratory research methodologies such as literature review, interviews, and focus group discussion as well as using descriptive research methodologies in the form of questionnaires. The data that has been gathered will be analyzed using two statistical tools the Principal Component Analysis (PCA) and the Discriminant Analysis (DA). PCA will be used to identify the essential risks, while DA will be used to discriminate. The result that was found in both Cigombong and Cibago that production risk is the most significant risk according to the respondents. While marketing and financial risk are at the bottom two. Statistically, all of the data gathered are valid and reliable. While through the PCA it was found that there are 12 components that could be considered essential. These components represent 76.455% of the whole risk variables associated in agriculture risks. Furthermore, it was found that the DA statistically proves that the place where cultivation activities are done has an affect upon the overall agricultural risk. Keywords: agricultural risk, risk components, variables
Cash flow analysis using coso enterprise risk management (erm) framework on fuel procurement strategy for a sustainable operation, a case study of an Indonesian ipp company Mutiara, Febrianisa; Wiryono, Sudarso Kaderi
The Indonesian Journal of Business Administration Vol 7, No 1 (2018)
Publisher : The Indonesian Journal of Business Administration

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Abstract--- An Indonesian IPP located in Bekasi expanded their power capacity by building a coal fired power plant (CFPP) 2x140MW in 2013. The expansion sums up total installed capacity into 1144MW by 2016 which predominantly using gas fuel operated since 1993. Having coal fuel into their portfolio, this exposes Company to volatile nature of Indonesian coal price. This risks cash flow management of the company including possibility of declining business growth due to future business environment. Short of cash flow is dangerous to not only limit decision making alternative ability related to fuel purchase but also increasing risks of Company sustainability over plant 20 years projected operational period as per COSO Enterprise Risk Management (ERM). Multiple scenarios are randomly simulated assumption to project cash flow and its relevant consequences when repayment of senior note due in 2026. Looking from its historical performance, scenario analysis is plotted using Monte Carlo random simulation on possible end of year cash and cash equivalent outcomes. In mitigating this potential problem, research is going to analyze how COSO enterprise risk management framework mitigates possible cash shortcomings. In conclusion, research recommends an cross divisions contribution within company in developing criteria and technical terms & condition that is jointly real-time monitored for immediate response.Keywords: cash flow analysis; decision making; Monte Carlo random simulation; multiple variables; COSO Enterprise Risk Management
Improvement of PT Bank XYZ Automatic Teller Machine (ATM) Quality of Service Through Information Technology Risk Management Nugraha, Risky; Wiryono, Sudarso Kaderi
The Indonesian Journal of Business Administration Vol 1, No 5 (2012)
Publisher : The Indonesian Journal of Business Administration

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Technology has become one of the important factors in supporting an organization operational, especially in banking industry that relied heavily on information technology. Automatic Teller Machine (ATM) is one of bank e-channel products that provide the customers with the services that equal as doing transaction at the branch offices for 24x7 hours – spread throughout strategic location in all over Indonesia. With more than 6,000 ATMs that are spread throughout Indonesia, the banks can served billion rupiah of daily transactions that contributed as one of the banks source of revenue and also as one of its competitive advantage. In an attempt to increase its ATM quality of services as one of its competitive advantage, Bank XYZ periodically conduct internal audit on the ATM system to ensure the internal control is appropriate in protecting customer’s data integrity and security while doing transaction. However, as time goes, the ATM system is also becoming more complex that cause the conventional audit method is not enough to detect flaws or weaknesses on the system that still exist and then improve it. It requires a new method to evaluate the system from banking services point-of-view. Risk-based audit method that is focused in ATM services, enable Bank XYZ to identify risks for each possible scenario when customer doing a transaction at ATM. By using that method, it is expected to improve Bank XYZ ATM quality of services to fulfill its ATM level of service claim – 24x7 hours of banking services through risk mapping prioritization method. Keywords: ATM, Information System, IT Audit, IT Risk Management
Analysis Impact of Transfer Some Assets PT Tambang Timah to PT Timah (Persero) Tbk on The Performance and Efficiency PT Timah (Persero) Tbk Mahdalena, Eva; Wiryono, Sudarso Kaderi
The Indonesian Journal of Business Administration Vol 2, No 16 (2013)
Publisher : The Indonesian Journal of Business Administration

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The independence program's subsidiary company PT Timah (Persero) Tbk (PT Tbk) among others PT Tambang Timah (PT TT), which resulted in leasing transactions for buildings, machinery and equipment are charged by PT TT to PT Tbk for the use of buildings, machinery and equipment PT TT used by PT Tbk. PT Tbk is a tin ore mining company that lease the assets from its subsidiary (PT TT) in the form of 5 (five) dredges for tin mining operations based on mining permission (IUP) of PT Tbk with a total cost of lease per year is Rp. 40.202.862.562, - (include VAT) with a lease term of 5 (five) years. With the company's operational cost efficiency, then  PT Tbk review if the cost of leasing this property is cheaper or more expensive than the assets purchased by PT Tbk from PT TT. Buying Option 5 (five) dredges can result  efficiency with reduce cash out money amounting to Rp. 90.257.696.866,- and can improve the performance of PT Tbk is shoThe independence program's subsidiary company PT Timah (Persero) Tbk (PT Tbk) among others PT Tambang Timah (PT TT), which resulted in leasing transactions for buildings, machinery and equipment are charged by PT TT to PT Tbk for the use of buildings, machinery and equipment PT TT used by PT Tbk. PT Tbk is a tin ore mining company that lease the assets from its subsidiary (PT TT) in the form of 5 (five) dredges for tin mining operations based on mining permission (IUP) of PT Tbk with a total cost of lease per year is Rp. 40.202.862.562, - (include VAT) with a lease term of 5 (five) years. With the company's operational cost efficiency, then  PT Tbk review if the cost of leasing this property is cheaper or more expensive than the assets purchased by PT Tbk from PT TT. Buying Option 5 (five) dredges can result  efficiency with reduce cash out money amounting to Rp. 90.257.696.866,- and can improve the performance of PT Tbk is shown in the ROA ratio analysis projected in 2013 to 11%, ROI (11%), and ROE (15%).  Implementation plan buying of 5 (five) dredges are Dredges 16 Kebiang, Dredges 20 Belitung 1, Dredges 21 Singkep 1, Dredges 11 Karimata and Dredges 7 Meranteh is expected in mid-2013, the company efficiency is soon realized.  Thus, the funds already budgeted for the payment of taxes and interdistric transaction on lease 5 (five) dredges can be used to the five dredges maintenance costs itself. Keywords: Leasing-Buying, ROA, ROI, ROE.wn in the ROA ratio analysis projected in 2013 to 11%, ROI (11%), and ROE (15%).  Implementation plan buying of 5 (five) dredges are Dredges 16 Kebiang, Dredges 20 Belitung 1, Dredges 21 Singkep 1, Dredges 11 Karimata and Dredges 7 Meranteh is expected in mid-2013, the company efficiency is soon realized.  Thus, the funds already budgeted for the payment of taxes and interdistric transaction on lease 5 (five) dredges can be used to the five dredges maintenance costs itself. Keywords: Leasing-Buying, ROA, ROI, ROE.
Co-Authors , Aminah , Suharto Ady Taufik Yudisia Akbar, Fadjrin Asep Samsul Arifin Atta Alva Wanggai Besoni, Berlyan Budi Rahmat Dedi Yuswen Destya Ramia Abriyani Dini Lestari Dini Lestari Dini Lestari, Dini Eman Achmad Sulaeman Erik Sentosa Esther Bura Eva Mahdalena Fina Eliani Findy Idoliany Grisanto, Raden Gerald Setiawan Haga Sudipta Ida Arsiyanti, Ida Kharohmayani, Desy Marnalom Marnalom Muhammad Asfarudin Mutiara, Febrianisa Nieken Sukma Aripradipta Okky Paulin Panji Wicaksono Pipit Afiatun Purwoko Nugroho S Purwoko Purwoko Putri, Fawwaz Lu’ay Rahmat Mulyana Refi Rifaldi Windya Giri Risky Nugraha Ruky Yurizal, Ruky Ryan Haryogo, Ryan Samsinar Sinar Sanusi, Shafira Meutia Trisetiani Diahmarrisa Yohanes Edward Widjonarko Yos Sunitiyoso