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All Journal JURNAL RELASI STIE MANDALA JEMBER Journal of Environment and Sustainability Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Wiga : Jurnal Penelitian Ilmu Ekonomi Assets : Jurnal Ilmiah Ilmu Akuntansi, Keuangan dan Pajak Yudishtira Journal : Indonesian Journal of Finance and Strategy Inside JUMAD Journal Management, Accounting, & Digital Business Relasi : Jurnal Ekonomi Jurnal Ekonomi, Manajemen, Akuntansi
H.M. Saiful Bahri
UNIVERSITAS PANCA MARGA PROBOLINGGO
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Social Sciences

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Journal : JURNAL RELASI STIE MANDALA JEMBER

 1 
Pengaruh Kualitas Pelayanan, Citra Perusahaan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Pada Perusahaan Daerah Air Minum di Kota Probolinggo Tumini; M. Saiful Bahri; Irvan Sumiafandi
RELASI : JURNAL EKONOMI Vol 16 No 1 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i1.342

Abstract

This study aims to determine the effect of service quality, company image and customer satisfaction on customer loyalty in the local water company (PDAM) in Probolinggo. This study uses a quantitative approach with descriptive approaches and associative analysis. The method of data collection is by distributing questionnaires (questionnaires), observation, documentation and literature study. The data sources used are primary data in the form of a general description of the company and the results of distributing questionnaires and secondary data in the form of explanatory quotes of variables obtained from books on related variables. The sampling technique used is nonprobability sampling with the current number of customers as many as 20,000. The method of data analysis is multiple linear regression analysis using the help of SPSS 23 for Windows. The results showed that (1) simultaneously (together) service quality, company image and customer satisfaction had a significant effect on customer loyalty in the municipal water company (PDAM) of probolinggo, (2) partially (separately) service quality, image company and customer satisfaction have a significant effect on customer loyalty in the municipal water company (PDAM) of probolinggo, (3) the most dominant customer satisfaction variable affects the variable customer loyalty in the local water company (PDAM) in Probolinggo.
Analisis Pengaruh Dimensi Kualitas Pelayanan Dan Kepercayaan Terhadap Kepuasan Pasien Di RSUD Tongas Kabupaten Probolinggo Yullyta Widiastuti; H.M. Saiful Bahri; Hermanto
RELASI : JURNAL EKONOMI Vol 16 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i2.368

Abstract

The satisfaction felt by the patient is an indicator of the quality of service in a hospital. The quality of services provided to patients will be compared between expectations and perceived reality so that they arise feeling satisfied or dissatisfied. One important factor in the effort to create satisfaction is to provide good quality service. Quality hospital services means not only felt by patients but also felt by their families, so that patients feel satisfaction and will ultimately be able to increase the confidence of both patients and the patient's family to the hospital.Based on the results of the analysis of influence, both collectively and separately, the dimensions of quality and trust in satisfaction indicate the value of the coefficient Fcount is greater than the value of F table with a significance level smaller than alpha 0.05, indicating that the dimensions of service quality and trust together affect satisfaction patients, while the calculated t coefficient value of each independent variable shows a coefficient that is greater than the value of the t table coefficient with a significance of less than alpha0.05, this means that trust and quality dimensions affect patient satisfaction in Tongas Hospital Probolinggo. Based on the t value of each independent variable shows that direct evidence which has a dominant influence on patient satisfaction. Keywords:Quality Dimensions, Patient Trust and Satisfaction
Co-Authors Agung Wicaksono Agung Yatiningrum Agustina Puji Agustina Pujiastuti Agustina Pujiastutik Ahtia Hardi Utama Ajeng Tri Wahyuni Alvian Nuari Amani, Tatik Aniswati Aniswati Ardilatul Munawaroh Bachtiar Irawan Diana Susilowati Dwi Iryaning Handayani Dyah Ayu Perwitasri Elok Dwi Vidiyastutik Fandi Achmad Prasetyo Firman Arif Syafurudin Hermanto Hermanto Hudzafidah, Khusnik Indah Nihayati Indah Tri Wulandari Irvan Sumiafandi Irwan Sisdianto Kamila Adnani Laylatus Sa'adah Mahbub, Moh Mahbub Novita Eka Rista R Hery Koeshardjono Reni Puspita Sela Rr Setyani Hidayati Seger Priantono Sheila Connery Jenar Trivosa Aprilia Novadiani Haidiputri Tumini Tumini - Tumini Tumini Umi Rahma Dhani Yekti Rahajeng Yullyta Widiastuti