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All Journal Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi LOSARI: Jurnal Pengabdian Kepada Masyarakat Jurnal Media Administrasi Terapan Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Teni Listiani
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Transportation Other

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IMPLEMENTASI KEBIJAKAN TRANSPARANSI DAN AKUNTABILITAS PELAYANAN PUBLIK (STUDI DI PDAM KOTA BANDUNG) Teni Listiani
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 4 No. 3 (2007): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v4i3.398

Abstract

This research aims at identifying how transparent and accountable service policy is implemented at PDAM Bandung City from the perspectives of PDAM employees and its customers. The result demonstrate good responses from the PDAM employees. Meanwhile, ustomer’s responses reflect that the implementation of transparent and accountable service policy has yet to improve. To diminish the gap, it is necessary for PDAM Bandung City to set some measures to deliver its services in more transparent and accountable ways. The measures include the improvement orpersonnel’s competencies and professionalism.
HUBUNGAN KESENJANGAN ANTARA KENYATAAN DAN HARAPAN BUDAYA ORGANISASI DENGAN KINERJA PEGAWAI DI LAN PERWAKILAN JAWA BARAT JAWA BARAT Teni Listiani
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 4 No. 2 (2007): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v4i2.405

Abstract

This research aims at finding out the corelation between the gap of current practices and ideals of organizational culture and employees’s performance in institution National Institute of Public Administration West Java Regional Office. This study employs an explanatory survey method, which is commonly used to correlate and examine two variables. In this resarch an independent variable (X) is the gap between the current practices and ideals of organizational culture asperceived by employees, whereas a dependent variable (Y) is employees’s performance. The result of hypothesis examination shows that at the level of 0.0, there is a correlation between the gap of current practices and ideals of organizational culture and employees’s performance with the degree of correlation categorized as strong (rs = -0.643) The conclusion of this study shows that employees: a) perceive the current practices of organizational culture are oreiented towards power and role culture. b) employees expect thatorganizational culture should be oriented toward achievements and support culture. Another connclusion is that the correlation between current practices of organizational culture and employees’s performance is negative, and the correlation between ideals oforganizational culture and employees’s performance is negative as well.
Co-Authors A.A. Ketut Agung Cahyawan W Asmara, Nefi Aris Ambar Asmara, Nefi Aris Ambar Budi Setiawan Deddy Mulyadi Hamdan Yuafi Iwan Kurniawan Joni Dawud Millah, Nurul Nefi Aris Ambar Asmara Nurul Millah Wahyudin Wahyudin