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All Journal Jurnal Geosaintek Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Abdimas Indonesian Journal Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Journal of Innovative and Creativity Aksi Kita: Jurnal Pengabdian Kepada Masyarakat International Journal of Multidisciplinary Reseach
Sri Roekminiati
Universitas Dr. Soetomo Surabaya
Religion Humanities Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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SERVICES OF THE SURABAYA CITY ENVIRONMENTAL SERVICE IN SUPPORTING SUSTAINABLE DEVELOPMENT THROUGH CONTROLLING WASTE INTO THE SEA Paulus Kohar; Sri Roekminiati; Ika Devy Pramudiana
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

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This study aims to analyze the services of the Surabaya City Environmental Agency (DLH) in supporting sustainable development through controlling waste into the sea based on the principles of good governance. The background of this study is based on the urgency of the problem of coastal water pollution in Surabaya City due to the discharge of domestic and industrial waste that has not been fully controlled, resulting in a decline in the quality of the marine ecosystem and the welfare of coastal communities. This condition demands an in-depth evaluation of the quality of local government services in managing waste based on the principles of good governance. The study used a qualitative descriptive method with a case study approach. Data were obtained through in-depth interviews, field observations, and documentation, then analyzed using the interactive model of Miles, Huberman, and Saldaña. The results show that the transparency of the Surabaya City DLH services has been running quite well through the provision of information on digital media and socialization activities, although access to real-time environmental data is still limited. Service responsiveness is quite good with the availability of various public complaint channels, but is still hampered by limited personnel and monitoring technology. The effectiveness and efficiency of services are demonstrated by an increase in the Water Quality Index (IKA) from 52 in 2022 to 61 in 2025, as well as an increase in the number of communal wastewater treatment plants (WWTPs) from 48 to 79. The novelty of this research lies in the integrated analysis of three dimensions of good governance in the context of urban coastal waste management services in Surabaya, a context that has not been widely studied specifically in Indonesia.
ADAPTIVE GOVERNANCE IN PARATRANSIT FORMALIZATION: INTEGRATING RIDE-HAILING AND URBAN MINIBUSES IN BOGOR Wilianus Chandra Wijaya; Sri Roekminiati; Dendy Patrija W
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

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This study examines the policy dynamics of paratransit transportation formalization in Bogor City through an Adaptive governance perspective, focusing on the implementation of Mayor Regulation Number 45 of 2023, which integrates ride-hailing (ojek online) and urban minibuses (angkutan kota) into the formal public transportation system. The research aims to analyze the local government's adaptive regulatory capacity, collaborative multi-actor governance mechanisms, and the dynamics of negotiation and bureaucratic learning in managing the transition from an informal to an integrated transportation system. A qualitative approach with an explanatory case study design and process tracing technique was employed, involving six key informants through semi-structured interviews, regulatory document analysis, and field observation. The findings reveal that Bogor City's adaptive regulatory capacity is at a developing stage, with uneven implementation outcomes: ride-hailing driver certification reached 68.2%, angkot-to-BRT feeder conversion 44.2%, and digital payment integration 37.5% of set targets. Multi-actor collaboration mechanisms have been established and produced substantive policy compromises, yet the resulting legitimacy remains partial. The study concludes that Bogor City exhibits a governance in transition profile that requires strengthened institutional capacity, standardized monitoring-evaluation systems, and more carefully calibrated incentive mechanisms for all stakeholders.
LAST-MILE DELIVERY INNOVATION IN PUBLIC SERVICE: EVALUATION OF THE PAK LEMAN DELIVERY SERVICE AT SAMSAT MANYAR, SURABAYA Mat Holil; Sri Roekminiati; Sri Kamariyah
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

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The limited time available to urban communities in accessing motor vehicle tax services has prompted UPTD SAMSAT Manyar, Surabaya, to develop a Last-mile delivery innovation called PAK LEMAN (Pelayanan Antar Ke Layanan Mandiri / Home-Delivery Tax Service). This study aims to evaluate the implementation of this service, encompassing its operational coordination mechanisms, service quality, and the factors influencing community adoption of the innovation. A descriptive qualitative approach was employed, with data collected through in-depth interviews, field observation, and document analysis, subsequently analyzed using the interactive model of Miles and Huberman (1994). The findings reveal that the PAK LEMAN service grew by 246.7 percent over two years of operation (2023–2024), with a total of 2,580 vehicles served, supported by an effective multi-layered coordination system and community trust-based organic diffusion. A SERVQUAL evaluation indicates that the assurance dimension constitutes the primary strength of the service, while the responsiveness and tangibles dimensions still require improvement. Based on Rogers’ (2003) innovation diffusion attributes, PAK LEMAN demonstrates high relative advantage, compatibility, trialability, and observability, although the minimum requirement of five vehicles per visit remains a barrier for individual taxpayers. This study recommends reviewing the vehicle threshold requirement, expanding service coverage areas, and encouraging replication of the PAK LEMAN model at other SAMSAT units as an effort to enhance Last-mile delivery-based public service accessibility in Indonesia.
Co-Authors Amar Marifat Arezky Andrian Friatna Aris Sunarya Dendy Patrija W Fitria Ayuningrum Ika Devy Pramudiana Ika Devy Pramudiana Joko Arianto Kristyan Dwijosusilo Mat Holil Michael Agung Pranoto Nauval Shafy Putra Pamudi Pamudi, Pamudi Paulus Kohar Ryco Tarnuwardhana Putra Sapto Pramono Sayyidatul Khoiridah Servinus Manek Bria Sri Kamariyah Sunhari Prawiradiredja Wilianus Chandra Wijaya Zainul Fahrudin