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All Journal Jurnal Akuntansi dan Pajak Jurnal Sinar Manajemen GERVASI: Jurnal Pengabdian kepada Masyarakat Jurnal Manajemen dan Organisasi Review (MANOR) International Journal of Health, Economics, and Social Sciences (IJHESS) Jeinsa : Jurnal Ekonomi Ichsan Sidenreng Rappang POMA JURNAL Celebes Journal of Community Services Journal Development Manecos
Syamsul Riyadi
Universitas Fajar
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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Journal : journal development manecos

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The Effect of Drug Availability And Patient Satisfaction on User Loyalty of Pharmacy Services at Rsd Dr. H. Soemarno Sosroadmodjo Tanjung Selor Rahmansyah Rahmansyah; Mujahid Mujahid; Abdul Samad Arief; Syamsul Riyadi
Journal Development Manecos Vol. 4 No. 1 (2026): Journal Development Manecos
Publisher : Scieclouds Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/738357

Abstract

Hospital pharmacy services play a strategic role in ensuring therapeutic success, patient safety, and building public trust in the quality of healthcare services. Optimal drug availability and patient satisfaction are important factors assumed to influence the loyalty of pharmacy service users, especially in regional hospitals facing logistical and distribution challenges. This study aimed to analyze the effect of drug availability on patient loyalty, the effect of patient satisfaction on patient loyalty, and the simultaneous effect of both variables among pharmacy service users at RSD dr. H. Soemarno Sosroadmodjo Tanjung Selor. This study employed a quantitative approach with an explanatory survey design. Data were collected through structured questionnaires distributed to 100 patient respondents who used pharmacy services and were selected using purposive sampling. The data were analyzed using multiple linear regression. The results showed that drug availability had a positive and significant effect on patient loyalty. Patient satisfaction also has a positive and significant effect on patient loyalty. Simultaneously, both variables significantly affected patient loyalty, with a coefficient of determination of 57.4%. This means that 57.4% of patient loyalty could be explained by drug availability and patient satisfaction, while the remaining proportion was influenced by other factors outside the research model. Patient satisfaction was proven to be the most dominant factor in improving loyalty. These findings confirm that improving patient loyalty depends not only on drug availability but also on the quality of service experiences perceived by patients. Therefore, hospitals need to strengthen drug inventory management and continuously improve the quality of pharmacy services to create patient satisfaction and loyalty. Future studies are recommended to expand research locations to various hospitals and apply mixed methods approaches to obtain more comprehensive insights.
The Influence of Transformational Leadership and the Physical Work Environment on Employee Performance, Mediated by Work Discipline in Tanjung Selor District Robbi Setiawan; Mujahid Mujahid; Abdul Samad Arif; Syamsul Riyadi
Journal Development Manecos Vol. 4 No. 1 (2026): Journal Development Manecos
Publisher : Scieclouds Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/740542

Abstract

This research uses a quantitative approach with a survey method. Data analysis is carried out using a Partial Least Squares (PLS)-based Structural Equation Modeling (SEM) approach to test the relationships between variables both directly and indirectly. The population in this study includes all employees of the Tanjung Selor District Government, with the sampling technique using a census/sampling method according to the total population. Data were collected through questionnaires that had been tested for validity and reliability and then analyzed using multiple linear regression analysis. The results of the study indicate that transformational leadership does not have a significant effect on employee performance, which shows that leaders have not been able to provide inspiration, motivation, and individual attention to improve employee performance. The physical work environment also has a positive and significant effect on employee performance, indicating that a comfortable, safe, and adequate work environment supports increased work productivity. In addition, work discipline has a positive and significant effect on employee performance, reflecting that adherence to rules and work responsibilities plays an important role in achieving optimal performance. The physical work environment has a positive and significant effect on employee performance, where a comfortable, safe, and adequate work environment can support increased work productivity. In addition, work discipline is proven to have a positive and significant effect on employee performance, reflecting that adherence to rules and work responsibilities plays an important role in achieving optimal performance.
Co-Authors Abdul Samad Arief Abdul Samad Arif Akmal Hidayat Andi Desti Aulia Angga Kusuma Aulia, Andi Desti Cantika, Regita Dinar . Erwin Fitrah Aritama Haritza, Dita Hendra Setiawan Ilham Safar Juliana Sartika Djafar Karima Karima Karima, Karima Layuksugi, Agnes Angriani M. Rafiq Surya Madewa Mawardi, Luthfiyyah Faiqah Mega Mustika Sari Muh. Rial Ashar Muhammad Bisyri Mujahid Mujahid Mujahid, Mujahid Musmahendra Nasyirah Nurdin Nurdin, Mutmainnah Rahmansyah Rahmansyah Rijal Robbi Setiawan Rumissing, Dodi Rustan Rustan Rustan, Rustan Sari, Novita Kumala Sinardi Yasir Yasir Yasir Yasir