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All Journal PROFIT : Jurnal Administrasi Bisnis
Djamhur Hamid
Universitas Brawijaya
Economics, Econometrics & Finance

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PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN KUALITAS KEHIDUPAN KERJA TERHADAP MOTIVASI KERJA DAN KEPUASAN KERJA KARYAWAN (Studi Pada Tenaga Pendidik yang Dipimpin oleh Pemimpin Perempuan di Universitas Katolik Widya Mandala Surabaya ) Muljani, Benedicta Djarwati; Alhabsji, Taher; Hamid, Djamhur
Profit: Jurnal Adminsitrasi Bisnis Vol. 6 No. 2 (2012): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

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Abstract

Penelitian  ini  bertujuan  untuk  menganalisis  dan  menjelaskan  pengaruh Kepemimpinan Transformasional dan Kualitas Kehidupan Kerja terhadap Motivasi Kerja dan Kepuasan Kerja Karyawan. Penelitian ini termasuk penelitian explanatory research. Sampel diambil dengan menggunakan teknik Proportional Random Sampling (teknik sampel proposional) dan besarnya ditetapkan berdasarkan rumus Slovin sebesar 110 dari 152 tenaga pendidik Unika Widya Mandala Surabaya. Teknik pengumpulan data menggunakan angket. Data yang diperoleh dianalisis dengan menggunakan Analisis Jalur. Hasil  penelitian  menunjukkan  bahwa  (1)  Kepemimpinan Transformasional  berpengaruh tidak signifikan terhadap Motivasi Kerja; (2) Kepemimpinan Transformasional berpengaruh signifikan  terhadap  Kepuasan  Kerja;  (3)  Kualitas  Kehidupan  Kerja  berpengaruh  signifikan terhadap Motivasi Kerja; (4) Kualitas Kehidupan Kerja berpengaruh signifikan terhadap Kepuasan Kerja; dan (5) Motivasi Kerja berpengaruh signifikan terhadap Kepuasan Kerja.   Kata kunci: Kepemimpinan Transformasional, Kualitas Kehidupan Kerja, Motivasi Kerja dan Kepuasan Kerja
PENGARUH KARAKTERISTIK PEKERJAAN DAN KEPUASAN KERJA TERHADAP KOMITMEN ORGANISASI DAN INTENTION TO QUIT (Studi pada Karyawan PT. Manado Media Grafika) Tamalero, Yunita; Swasto, Bambang; Hamid, Djamhur
Profit: Jurnal Adminsitrasi Bisnis Vol. 6 No. 2 (2012): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

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Abstract

Penelitian ini bertujuan untuk menganalisis dan menjelaskan pengaruh Karakteristik Pekerjaan dan Kepuasan Kerja terhadap Komitmen Organisasi dan Intention to Quit. Penelitian ini termasuk penelitian explanatory research. Sampel diambil dengan menggunakan teknik proportionate stratified random sampling dan besarnya ditetapkan denganmenggunakan Rumus Slovin menjadi 84 dari 106 karyawan PT Manado Media Grafika, yang terdiridari 35 karyawan bagian redaksi dan 49 karyawan bagian bisnis. Teknik pengumpulan data menggunakan angket, wawancara dan obervasi. Data yang diperoleh dianalisis dengan menggunakan analisis jalur. Hasil penelitian inimenunjukkanbahwa: (1) Karakteristik pekerjaan berpengaruh signifikan terhadap kepuasan kerja; (2) Karakteristik pekerjaan berpengaruh signifikan terhadap komitmen organisasi; (3) Karakteristik pekerjaan berpengaruh tidak signifikan terhadap intention to quit; (4) Kepuasan kerja berpengaruh signifikan terhadap komitmen organisasi; (5) Kepuasan kerja berpengaruh signifikan terhadap terhadap intention to quit; dan (6) Komitmen organisasi berpengaruh signifikan terhadap intention to quit.   Kata Kunci: Karakteristik Pekerjaan, Kepuasan Kerja, Komitmen Organisasi dan Intention to Quit
THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER SATISFACTION AND ITS IMPACT TOWARD CUSTOMER LOYALTY (Survey Base on the perception of the Customer of BRI Bank in University of Brawijaya) Zainurrafiqi, Zainurrafiqi; Sukoharsono, Eko Ganis; Hamid, Djamhur
Profit: Jurnal Adminsitrasi Bisnis Vol. 6 No. 2 (2012): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

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Abstract

The objective of this research is to analize and explain the effect of Customer Prospecting, Relations with Customers, Interactive Management, Understanding Customer Expectations, Empowerment, Partnerships, and Personalization On Customer Satisfaction and Its Impact on Customer Loyalty, and also to analize and explain the effect of Customer Satisfaction on Customer Loyalty. This research is conducted at BRI Bank in University of Brawijaya. The large samples that taken in this research were determined by using a formula of Slovin, the samples that could be taken are 99 persons. Meanwhile the sampling technique was done by using purposive sampling. Data Analysis Method is conducted by Descriptive Statistics Analysis and Inferential statistic analysis that is Path Analysis. The result of this research shown there is an effect between Customer Prospecting (X1) on Customer Satisfaction (Z) with Beta value is equal to 0.351 by a significance level of 0.000. There is an effect between Relations with Customers (X2) on Customer Satisfaction (Z) with Beta value is equal to 0.158 by a significance level of 0.010. There is an effect between Interactive Management (X3) on Customer Satisfaction (Z) with Beta value is equal to 0.161 by a significance level of 0.023. There is an effect between Understanding Customer Expectations (X4) on Customer Satisfaction (Z) with Beta value is equal to 0.272 by a significance level of 0.000. There is an effect between Empowerment (X5) on Customer Satisfaction (Z) with Beta value is equal to 0.145 by a significance level of 0.022. There is an effect between Partnerships (X6) on Customer Satisfaction (Z) with Beta value is equal to 0.208 by a significance level of 0.002. There is an effect between Personalization (X7) on Customer Satisfaction (Z) with Beta value is equal to 0.225 by a significance level of 0.000. There is an indirect effect between Customer Prospecting (X1) on Customer Loyalty (Y) with Beta value is equal to 0.146 by a significance level of 0.002. There is an effect between Relations with Customers (X2) on Customer Loyalty (Y) with Beta value is equal to 0.100 by a significance level of 0.017. There is an effect between Interactive Management (X3) on Customer Loyalty (Y) with Beta value is equal to 0.097 by a significance level of 0.042. There is an effect between Understanding Customer Expectations (X4) on Customer Loyalty (Y) with Beta value is equal to 0.111 by a significance level of 0.013. There is an effect between Empowerment (X5) on Customer Loyalty (Y) with Beta value is equal to 0.09 by a significance level of 0.030. There is an effect between Partnerships (X6) on Customer Loyalty (Y) with Beta value is equal to 0.13 by a significance level of 0.004. There is an effect between Personalization (X7) on Customer Loyalty (Y) with Beta value is equal to 0.103 by a significance level of 0.017. There is an effect between Customer Satisfaction (Z) on Customer Loyalty (Y) with Beta value is equal to 0.533 by a significance level of 0.000. Keywords: Customer Relationship Management (CRM), Customer Satisfaction, Customer Loyalty.
GAYA KEPEMIMPINAN TRANSFORMASIONAL, KARAKTERISTK INDIVIDU DAN MOTIVASI KARYAWAN, PENGARUHNYA TERHADAP KINERJA KARYAWAN (STUDI PADA PERUSAHAAN UMUM JASA TIRTA I MALANG) Solechah, Quinnati; Hamid, Djamhur; Utami, Hamidah Nayati
Profit: Jurnal Adminsitrasi Bisnis Vol. 7 No. 1 (2013): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

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Abstract

ABSTRAK Tujuan penelitian yaitu menganalisis dan menjelaskan pengaruh variabel Gaya Kepemimpinan Transformasional terhadap variabel Motivasi Kerja, menganalisis dan menjelaskan pengaruh variabel Karakteristik Individu terhadap variabel Motivasi Kerja pada Perusahaan Umum Jasa Tirta I Malang, menganalisis dan menjelaskan pengaruh langsung variabel Motivasi Kerja terhadap variabel Kinerja Karyawan, menganalisis dan menjelaskan pengaruh variabel Gaya Kepemimpinan Transformasional terhadap variabel Kinerja Karyawan dan menganalisis dan menjelaskan pengaruh langsung variabel Karakteristik Individu terhadap variabel Kinerja Karyawan. Jenis penelitian yang digunakan dalam penelitian ini adalah jenis penelitian explanatory. Populasi penelitian adalah seluruh karyawan organik (karyawan tetap) Perusahaan Umum Jasa Tirta I Malang. sebanyak 481 karyawan. Sampel ditetapkan sebanyak 83 responden. Metode pengumpulan data yang digunakan adalah kuesioner dan dokumentasi. Analisis yang digunakan adalah analisis statistik deskriptif dan analisis statistik inferensial. Analisis statistik deskriptif digunakan untuk memberikan deskripsi mengenai variabel bebas dan variabel terikat dengan menggunakan tabel distribusi frekwensi, sedangkan untuk mengetahui pengaruh variabel bebas terhadap variabel terikat digunakan analisis statistik inferensial yakni analisis regresi linier berganda. Hasil pengujian hipotesis menunjukkan bahwa Gaya Kepemimpinan Transformasional berpengaruh secara signifikan terhadap Motivasi, Karakteristik Individu berpengaruh secara signifikan terhadap Motivasi Kerja, Motivasi Kerja berpengaruh secara signifikan terhadap Kinerja Karyawan, Gaya Kepemimpinan Transformasional berpengaruh secara signifikan terhadap Kinerja Karyawan dan Karakteristik Individu berpengaruh secara signifikan terhadap Kinerja Karyawan.   Kata kunci: Gaya Kepemimpinan Transformasional, Karakteristik Individu, Motivasi Kerja, Kinerja Karyawan. ABSTRACT The purpose of research is to analyze and explain the effect of transformational leadership style variable to variable work motivation, analyze and explain the influence of individual characteristics variables on work motivation variables on Jasa Tirta I Public Corporation Malang, analyze and explain the direct influence of the variable variable Work Motivation Employee Performance, analyze and explain the variable effect of transformational leadership style on employee performance variables and analyze and explain the direct effect of individual characteristics variables to variable Employee Performance. Types of research used in this study is the kind of explanatory research. The study population was all organic employees (permanent employees) Jasa Tirta I Public Corporation Malang. as many as 481 employees. Sample set were 83 respondents. Data collection methods used were questionnaires and documentation. The analysis uses descriptive statistics and inferential statistical analysis. Descriptive statistical analysis is used to provide a description of the independent variables and the dependent variable using frequency distribution tables, whereas to determine the effect of independent variables on the dependent variable used inferential statistical analysis of the multiple linear regression analysis. Hypothesis testing results indicate that the transformational leadership style significantly influence motivation, individual characteristics significantly influence work motivation, work motivation significantly influence employee performance, transformational leadership style significantly influence employee performance and individual characteristics significantly influence employee performance.   Keywords: transformational leadership style, Individual Characteristics, Work Motivation, Employee Performance.
PENGARUH IMPLEMENTASI RELATIONSHIP MARKETING TERHADAP KEPUASAN DAN LOYALITAS (SURVEI PADA NASABAH BANK RAKYAT INDONESIA CABANG KAWI MALANG) Rachma, Kartika; Suharyono, Suharyono; Hamid, Djamhur
Profit: Jurnal Adminsitrasi Bisnis Vol. 7 No. 2 (2013): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

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Abstract

ABSTRAK Perkembangan dunia usaha saat ini telah diwarnai oleh persaingan yang semakin ketat. Hal ini diakibatkan karena adanya arus globalisasi yang semakin terbuka lebar bagi setiap pelaku bisnis. Timbulnya persaingan yang sangat ketat  tersebut menyebabkan kalangan usaha saling berlomba untuk dapat menghadapi persaingan dan mendapatkan keunggulan kompetitif. Bank BRI sebagai salah satu bank terbesar dan memiliki banyak nasabah. Walaupun sejak berdiri pada tahun 1895 BRI didasarkan pelayanan pada masyarakat kecil, yaitu dengan fokus pembiayaan kepada Usaha Mikro Kecil dan Menengah (UMKM), tetapi BRI mempunyai visi menjadi bank komersial terkemuka yang selalu mengutamakan kepuasan nasabah. Penelitian ini bertujuan untuk menguji pengaruh relationship marketing (kepercayaan, komitmen, penanganan keluhan, dan komunikasi) terhadap kepuasan dan loyalitas nasabah. Penelitian dilakukan dengan pendekatan survey yang dilakukan pada 102 nasabah BRI Cabang Kawi Malang. Alat analisis yang digunakan adalah Analisis Path. Hasil penelitian memperlihatkan adanya pengaruh langsung antara kepercayaan, komitmen, penanganan keluhan, dan komunikasi terhadap kepuasan nasabah, pengaruh langsung antara kepercayaan terhadap loyalitas nasabah, serta pengaruh tidak langsung antara komitmen, penanganan keluhan, dan komunikasi terhadap loyalitas nasabah melalui kepuasan nasabah. Rekomendasi yang disajikan kepada manajerial BRI, hasil penelitian dapat dijadikan acuan dalam pengelolaan dan pelayanan bahwa pentingnya kepercayaan, komitmen, penanganan keluhan, serta komunikasi dalam membangun tingkat kepuasan nasabah, sehingga akan tercermin tingkat loyalitas nasabah menjadi lebih baik lagi.   Kata kunci : Relationship Marketing, Kepuasan Nasabah, Loyalitas Nasabah ABSTRACT Business development cannot escape from strict competition. Globalization is flowing into the mind of every business actor. Very tight competition results in the race of businesses for defeating each other and obtaining competitive advantage. Bank Rakyat Indonesia (BRI) is the biggest bank in Indonesia with large number of customers. Since the founding in 1895, BRI has served people by focusing on the financing to Micro, Small and Medium Enterprises (UMKM), but BRI has vision to be a leading commercial bank with customer satisfaction in the priority. The objective of research is to examine the influence of relationship marketing (trust, commitment, complaint handling, and communication) on satisfaction and loyalty of customer. Survey approach is used with 102 customers of BRI of Malang Kawi Branch. Analysis device is Path Analysis. Result of research indicates that there is direct influence between trust, commitment, complaint handling, and communication on customer satisfaction, there is direct influence of trust on customer loyalty, and there is indirect influence of commitment, complaint handling, and communication to develop customer satisfaction rate such that it reflects better customer loyalty rate. Keywords: Relationship Marketing, Customer Satisfaction, Customer Loyalty
THE INFLUENCE OF MARKETING MIX ON CONSUMERS PSYCHOLOGICAL FACTORS AND ITS IMPACT ON PURCHASING BEHAVIOR (SURVEY ON CONSUMERS OF DEVELOPER PT KENDALI PUTRA SURABAYA) Marhadyta, Ajrina Valentine; Hamid, Djamhur; Suyadi, Imam
Profit: Jurnal Adminsitrasi Bisnis Vol. 7 No. 2 (2013): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

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Abstract

Marketing mix is one of several types of strategies in marketing that is useful to find out which suitable strategies should be used in the company at the market. Elements of marketing mix nowadays have developed approaches starting from 4P, 5P, 6P, 7P and 15P. Besides, many companies in the world always improve their marketing concept if they want to be survivor and be the winner in the market as well as to get consumers’ value. It is very important for companies to survive in its business. The marketing concept has three main elements, which are consumers’ oriented, integrated marketing and consumers’ satisfaction. This study used the characteristics of consumers for doing a research at the developer since the marketing concept is believed to be the main key to achieve the goal of an organization in creating, delivering and communicating consumers’ value towards the selected market of the target. The approach is 4P in psychological factors toward purchasing behavior of consumers. Keywords: Marketing Mix, Psychological factors, and Purchasing Behavior of Consumers.
THE INFLUENCE WORD OF MOUTH (WOM) ON REVISIT INTENTION: THE MEDIATING ROLE OF DESTINATION IMAGE (CASE STUDY ON DOMESTIC TOURISTS VISITING MOUNT BROMO) Ayuningtiyas, Galuh Ajeng; Nimran, Umar; Hamid, Djamhur
Profit: Jurnal Adminsitrasi Bisnis Vol. 8 No. 1 (2014): Profit : Jurnal Administrasi Bisnis
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Abstract

The purpose of this research is to study the influence of Word of Mouth (WOM), on Revisit Intention with the intervening effect of Destination Image. 100 questionnaires were distributed to tourists who come to Mount Bromo through convenience sampling approach. The scales of measurement used in this study is Likert scale. Validity and Reliability of the measurement scale were established with the formula analysis correlation Product Moment Pearson and Cronbach’s Alpha. The technique of data analysis in this study use path analysis. Path analysis is a statistical method used to examine the hypothesized (casual) relationship between two or more variables. The empirical result from the path analysis suggests that Word of Mouth (WOM) has influence on Revisit Intention. Word of Mouth (WOM) consists of Organic Word of Mouth and Amplified Word of Mouth. Organic Word of Mouth has a positive significant influence on Revisit Intention.  Amplified Word of Mouth has a negative non significant influence on Revisit Mount Bromo but if through Destination Image, Amplified Word of Mouth has a positive significant influence on Revisit Intention.   Keywords: Word of Mouth, Organic Word of Mouth, Amplified Word of Mouth, Destination Image, Revisit Intention.
PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN TRANSAKSIONAL TERHADAP MOTIVASI DAN KINERJA KARYAWAN (STUDI PADA PT ANEKA TAMBANG TBK UNIT BISNIS PERTAMBANGAN NIKEL POMALAA SULAWESI TENGGARA) Yanti Sari, Siti Kadri; Nimran, Umar; Hamid, Djamhur
Profit: Jurnal Adminsitrasi Bisnis Vol. 8 No. 2 (2014): Profit : Jurnal Administrasi Bisnis
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Abstract

Penelitian ini bertujuan untuk menganalisis dan menjelaskan: 1) pengaruh gaya kepemimpinan transformasional terhadap motivasi, 2) pengaruh gaya kepemimpinan transaksional terhadap motivasi, 3) pengaruh gaya kepemimpinan transformasional terhadap kinerja karyawan, 4) pengaruh gaya kepemimpinan transaksional terhadap kinerja karyawan, dan 5) pengaruh motivasi terhadap kinerja karyawan. Jenis penelitian ini adalah explanatory research dengan metode penelitian analisis jalur (path analysis). Metode pengumpulan data menggunakan survey dan kuesioner yang diuji secara validitas dan reliabilitas yang dilakukan melalui penyebaran kuesioner kepada 81 karyawan PT Antam Pomalaa pada divisi Human Resource and Coorporate social Responsibility. Metode analisis yang digunakan adalah Generalized Structured Component Analysis (Gsca) dengan software GeSCA. Hasil penelitian menunjukkan bahwa: (1) kepemimpinan, baik transformasional maupun transaksional berpengaruh positif terhadap motivasi dan kinerja karyawan. Artinya, semakin baik gaya kepemimpinan yang diterapkan baik transformasional maupun transaksional dapat meningktakan motivasi dan kinerja karyawan. (2) gaya kepemimpinan transformasional berpengaruh dominan terhadap motivasi dan kinerja karyawan.   Kata Kunci : Transformasional, transaksional, motivasi, dan kinerja karyawan   The objectives of this research are to analyze and explain: 1) the influence of transformational leadership style toward motivation, 2) the influence of transactional leadership style toward motivation, 3) the influence of transformational leadership style toward staff performance, 4) the influence of transactional leadership style toward staff performance, and 5) the influence of motivation toward staff performance. This method of this research was explanatory research by using path analysis research method. The data collection method used survey and questionnaire which was tested in validly and reliable way through questionnaires to the 81 employees work at PT Antam Pomalaa. The analysis method used is the Generalized structured component analysis (Gsca) with software GeSCA. The result of research showed that : (1) leadership, both transformational and transactional positive effect on motivation and performance of employees. That is, the better the leadership style applied to both transformational and transactional can drive the motivation and performance of employees. (2) the dominant effect of transformational leadership style on employee motivation and performance.   Key Words: Transformational, transactional, motivation, and performance
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN KARAKTERISTIK PEKERJAAN TERHADAP KEPUASAN KERJA DAN KINERJA KARYAWAN (Studi terhadap karyawan PT. PLN (Persero) Distribusi Jawa Timur) Dwi Putra, Hafiidh Sancoko; Nimran, Umar; Hamid, Djamhur
Profit: Jurnal Adminsitrasi Bisnis Vol. 9 No. 2 (2015): Profit : Jurnal Administrasi Bisnis
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Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (262.634 KB) | DOI: 10.21776/ub.profit.2015.009.02.1

Abstract

The kind of research this is explanatory research, the goal of this research is to analyze and explain: (1) Transformational Leadership influence significantly to job satisfaction, (2) Job Characteristics influence significantly to job satisfaction, (3) Transformational Leadership influence significantly to the performance of employees, (4) Job Characteristics impact Employee Performance, significantly to (5) job satisfaction influence significantly to the performance of employees. The population of this research as many as 212 people permanent employees of PT.PLN (Persero) of East Java, the withdrawal Distribution samples using Simple Random Sampling techniques so that the retrieved sample as many as 68 people permanent employees of PT.PLN (Persero) of East Java, Distribution data collection using the questionnaire. This research result is: ( 1 ) leadership transformational influence significantly to job satisfaction ( 2 ) characteristic of job satisfaction, influential significantly to work ( 3 ) leadership transformational significant impact on the performance employees ( 4 ) characteristic work influential insignificant against employees performance ( 5 ) complacence influential insignificant work on the performance of employees.  
PENGARUH GAYA KEPEMIMPINAN TERHADAP MOTIVASI DAN KEPUASAN KERJA (Studi pada Kasubag di Lingkungan Universitas Brawijaya Malang) Wijaya, Jarot Ilhami; Hamid, Djamhur; Utami, Hamidah Nayati
Profit: Jurnal Adminsitrasi Bisnis Vol. 11 No. 2 (2017): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (698.385 KB) | DOI: 10.21776/ub.profit.2017.011.02.4

Abstract

In the modern organization, leadership will influence the behavior of employees in performing their duties. Job satisfaction change efforts require the participation of the leadership and all employees, it would also be achieved if there is the willingness and ability of each individual employee. This study aimed (1) to identify and explain the influence of leadership on employee motivation, (2) to identify and explain the influence, leadership on work motivation on employee job satisfaction. The research was conducted at Brawijaya University with 95 employees sampled. The statistical methods used to test the hypothesis is path analysis. Improved employee motivation preceded by the proper application of good leadership on task behavior and relationship. High job satisfaction necessary for excellent service or high quality services can be held. The data of this study to get some important conclusions that leadership is very important for employees in an effort to improve employee job satisfaction both directly and indirectly.  
Co-Authors Ajrina Valentine Marhadyta Bambang Swasto Benedicta Djarwati Muljani Eko Ganis Sukoharsono Galuh Ajeng Ayuningtiyas Hafiidh Sancoko Dwi Putra Hamidah Nayati Utami Imam Suyadi Kartika Rachma Quinnati Solechah Siti Kadri Yanti Sari Suharyono Suharyono Taher Alhabsji Umar Nimran Wijaya, Jarot Ilhami Yunita Tamalero Zainurrafiqi Zainurrafiqi