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All Journal Jurnal Sistem Cerdas KLIK: Kajian Ilmiah Informatika dan Komputer AMMA : Jurnal Pengabdian Masyarakat The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika Jurnal Informatics Nivedita
Angraini
Sistem Informasi, Sains dan Teknologi, UIN Sultan Syarif Kasim Riau
Humanities Automotive Engineering Chemistry Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing

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Journal : Jurnal Informatics Nivedita

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Evaluasi Kelembagaan dan Layanan Sistem Digital KKN Di Universitas XYZ Dengan Pendekatan Kerangka Tata Kelola Informasi Fathin, Afif; Fahrezi, Galih Ageng; Hafiz, M. Fazlan; Angraini
Journal Informatics Nivedita Vol 1 No 2 (2025): Journal Informatics Nivedita
Publisher : Universitas Hindu Negeri I Gusti Bagus Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/nivedita.v1i2.4927

Abstract

Penelitian ini bertujuan untuk mengevaluasi sistem layanan digital Kuliah Kerja Nyata (KKN) di Universitas XYZ menggunakan pendekatan deskriptif kualitatif. Data diperoleh melalui wawancara mendalam, observasi teknis, dan analisis dokumen terhadap kebijakan internal, struktur tata kelola, serta kontrol keamanan sistem. Analisis dilakukan dengan menggunakan kerangka kerja COBIT 5, khususnya pada domain EDM (Evaluate, Direct and Monitor), APO (Align, Plan and Organize), dan BAI (Build, Acquire and Implement) untuk mengukur tingkat kapabilitas proses tata kelola dan pengelolaan keamanan informasi. Hasil penelitian menunjukkan bahwa sistem telah mengimplementasikan kontrol teknis dasar seperti protokol HTTPS, backup data rutin, dan manajemen hak akses berbasis peran. Namun, kelemahan ditemukan pada aspek tata kelola kelembagaan dan manajemen risiko, seperti belum tersedianya dokumen kebijakan formal, tidak adanya prosedur manajemen risiko, dan absennya struktur koordinasi yang terdokumentasi. Domain EDM dan sebagian domain APO serta BAI masih berada pada level kapabilitas rendah (Level 0–1), menunjukkan belum terstrukturnya proses inti secara institusional. Penelitian ini merekomendasikan penyusunan dokumen tata kelola TI, pembentukan komite pengarah TI, penguatan kontrol keamanan melalui autentikasi multi-faktor, serta pengembangan prosedur perubahan dan dokumentasi sistem yang sistematis, guna meningkatkan keandalan dan keberlanjutan sistem digital KKN di lingkungan universitas.
Evaluasi Risiko Implementasi Chatbot AI Pada Mobile Banking Bank XYZ Dengan Metode Octave Allegro Fathin, Afif; Hadid; Angraini
Journal Informatics Nivedita Vol 2 No 1 (2025): Journal Informatics Nivedita
Publisher : Universitas Hindu Negeri I Gusti Bagus Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/nivedita.v2i1.5083

Abstract

The chatbot AI SALMAH is implemented in the Mobile Banking service of Bank XYZ Pekanbaru Branch to improve customer service based on Islamic banking principles. The system aims to provide instant, accurate, and syariah-compliant assistance to customers. However, several risks are associated with this AI integration, including data security, regulatory compliance, and user adoption challenges. This study aims to identify potential threats, evaluate risks, and analyze their impact on banking operations using the High-level IT Risk Assessment framework supported by concepts from OCTAVE Allegro. The assessment revealed five key risk factors: syariah regulatory compliance, data security, customer adoption, industry competition, and rapid technological change. Mitigation strategies include strengthening data protection, customer education, system updates, and continuous monitoring. The highest risk was related to data security breaches and inaccurate chatbot responses. This research provides valuable insights for managing IT risks in syariah-based digital banking services and guides further improvements in AI implementation. Future studies may focus on comprehensive mitigation measures and effectiveness monitoring.
Co-Authors Ahsyar, Tengku Khairil ekawati Fahrezi, Galih Ageng Fathin, Afif Fitriani Muttakin FITRIYAH Hadid Hafiz, M. Fazlan Indo Iya Mappaita Irmawati Jesika Selin Kriswanto Megawati Mona Fronita, Mona Mukti, Raihan Rahmad Fauzi Rifaldi Shofika Adilya Sri Dewi Rahmawati Stevani Susilia Tasrif Shandy Tengku Khairil Ahsyar Vidya Urbaningrum Urbaningrum Winanda, Salsa Yelsi Putriana Lama