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EXAMINING THE FORMATION OF ATTITUDINAL, CONATIVE, AND BEHAVIOURAL LOYALTY: AN EMPIRICAL ANALYSIS IN THE HOTEL INDUSTRY SUHARTANTO, DWI
ASEAN Journal on Hospitality and Tourism Vol 12, No 2 (2013)
Publisher : ITB Journal Publisher, LPPM ITB

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This study examines the dimensional structure of the brand loyalty construct in the hotel industry context. Following recent developments in loyalty studies, brand loyalty is proposed as a three-dimensional construct consisting of attitudinal loyalty, conative loyalty, and behavioural loyalty. In addition to directly affecting behavioural loyalty, attitudinal loyalty influences behavioural loyalty indirectly through conative loyalty. This conceptualisation is supported by the statistical analysis and provides an improved of the brand loyalty construct compared to the existing conceptualisations, such as fourstage, three-stage, and two-stage brand loyalty models. This study provides an important contribution in extending an understanding of the complex structure of brand loyalty, especially in a hotel industry context.

AN EXAMINATION OF THE STRUCTURE AND DETERMINANTS OF BRANDS LOYALTY ACROSS HOTEL BRAND ORIGIN SUHARTANTO, DWI
ASEAN Journal on Hospitality and Tourism Vol 10, No 2 (2011)
Publisher : ITB Journal Publisher, LPPM ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (247.09 KB)

This study reports an assessment of brand loyalty across the origin of the brand in the hotel industry. This study endeavours to extend recent advances in services marketing theory on brand loyalty to the international and domestic brand level of analysis. Brand loyalty is proposed to consist of three dimensions (attitudinal loyalty, conative loyalty and behavioural loyalty) with service quality, perceived value, customer satisfaction, and brand image as its determinants. The results, drawn from sample of four-star hotels, support the proposed brand loyalty model across international and domestic hotels. Service quality, perceived value, and customer satisfaction are important antecedents of brand loyalty though brand image has a strengthening role in these three loyalty determinants in both international and domestic hotels. Overall, the effects of these determinants on brand loyalty differ between international and domestic hotels.

Maqasid-based Consumer Preference Index for Tawarruq Personal Financing (TPF) Amin, Hanudin; Suhartanto, Dwi; Ghazali, Mohd Fahmi; Ali, Muhammad; Rizal, Hamid; Abdul Razak, Dzuljastri
International Journal of Islamic Economics and Finance (IJIEF) Vol 5, No 1 (2022): IJIEF Vol 5 (1), January 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Relatively, maqasid al-Shariah is a missing dimension element in the available tawarruq personal financing, resulting in a convergence of this facility and its traditional counterpart. This work examines the consumer preference of tawarruq personal financing using the maqasid-based consumer preference index (MCPi). Drawing upon the MCPi, the present study examines consumer preference on the offered Tawarruq personal financing by 7 Islamic banks in Malaysia based on valid 456 usable questionnaires. The primary findings obtained indicate that all banks somewhat have a moderate MCPi. These include Bank Islam Malaysia Berhad (BIMB), Bank Muamalat Malaysia Berhad (BMMB), Maybank Islamic, CIMB Islamic, RHB Islamic, Kuwait Finance House and Al-Rajhi Bank. This study examines a new approach to measure consumer preference using the MCPi. Our contributions are confined to these particular variables â€“ Educating Customer, Establishing Justice and Promoting Welfare. Our study also limits its perspective on the general context of tawarruq personal financing. Future works may provide different perspectives on these interrogations. This study provides a new index for Islamic banks to manage tawarruq personal financing products according to maqasid al-Shariah effectively. This study introduces a new measure of consumer preference of tawarruq personal financing namely the MCPi in the context of Malaysia.

PENGARUH UKURAN PERUSAHAAN, PROFITABILITAS, LEVERAGE, KEPEMILIKAN PUBLIK, PERUBAHAN HARGA SAHAM DAN RISIKO BISNIS TERHADAP MANAJEMEN LABA PADA PERUSAHAAN PUBLIK SEKTOR KEUANGAN Dwi Suhartanto
Jurnal Ilmiah Ekonomi Bisnis Vol 20, No 1 (2015)
Publisher : Universitas Gunadarma

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This study was conducted to examine the factors that affect earnings management practices are firm size, profitability, leverage, public ownership, changes in stock prices and business risks. Grouping between grading company and not grading using Index to Financial Sector Public Company by the number of samples are 38 companies. Statistical analysis used is multivariate testing, using logistic regression analysis using backward stepwise method enter and to determine the factors that significantly affect the practice of income smoothing. The results of logistic regression analysis using both methods to five independent variables are supposed to influence the practice of income smoothing, there are three variables that significantly affect income smoothing practices are firm size, NPM and business risks.Conclusion that in this study ROA, leverage, public ownership and changes in the stock price does not significantly affect the income smoothing practices. As for the variable size of the company, NPM and business risk significantly affect the income smoothing practices. Keywords: firm size, profitability, leverage, public ownership, changes stock price, earnings management

Model Financial Distress Di Kalangan Generasi Muslim Milenial: Kajian Literatur Suherlan, Deiana; Suhartanto, Dwi
Prosiding Industrial Research Workshop and National Seminar Vol. 14 No. 1 (2023): Vol 14 (2023): Prosiding 14th Industrial Research Workshop and National Semina
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/irwns.v14i1.5442

Financial distress (kesulitan keuangan), karena dampaknya yang besar, selalu memicu minat ilmuwan untuk menelitinya. Data OJK (Otoritas Jasa Keuangan) menunjukan bahwa generasi milenial menjadi kontributor terbanyak sebagai pihak yang berhutang, tentunya ini menjadi tantangan agar mereka mampu mengelola keuangan dengan baik dan terhindar dari personal financial distress atau kesulitan keuangan. Generasi milenial mempunyai peranan yang sangat penting dalam kegiatan sosial, kemasyarakatan, dan merupakan penggerak ekonomi bangsa. Sehingga, permasalahan terhadap personal financial distress pada generasi milenial menjadi urgensi yang harus diatasi. Literatur mengindikasikan bahwa personal financial distress dipengaruhi oleh banyak faktor. Dikontek Muslim, literatur mengindikasikan bahwa religiositas dan literasi keuangan Islam berpotensi mempengaruhi bagaimana seseorang bersikap dalam menghadapi tekanan hidup, seperti finansial stress. Meski demikian, saat ini studi empiris yang menelaah bagaimana kedua faktor tersebut mempengaruhi tekanan keuangan diantara Muslim belum ada. Studi ini ditujukan untuk menelaah literatur tentang hubungan religiusitas dan literasi keuangan Islam terhadap personal financial distress pada generasi milenial.

Examining Cash Waqf from the Perspectives of Malaysian Actual Donors Amin, Hanudin; Jam, Nor Syakina; Ring, Patrick J; Suhartanto, Dwi; Mai, Muhamad Umar; Razak, Dzuljastri Abdul; Shaikh, Imran Mehboob
International Journal of Islamic Economics and Finance (IJIEF) Vol 7, No 1 (2024): IJIEF Vol 7 (1), January 2024
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/ijief.v7i1.21334

This study examined the cash waqf giving behaviour in Malaysia covering Selangor, Perak, Negeri Sembilan and Pahang. The theory of planned behaviour (TPB) was employed as a point of departure to observe the factors influencing the cash waqf behaviours involving 777. SPSS 27 was then utilised to assess and consider the data to test hypotheses and draw statistical conclusions. The TPB’s factors were instrumental in shaping the expansion of cash waqf giving in Malaysia. The added variable, Islamic altruism was also statistically influential and played an important role in determining the behaviour formation. Besides, in the post hoc analyses, we discovered a mediating role of attitude for the tested and examined independent variables involved. The usefulness of the results obtained was confined to the theory used as well as the geographical areas chosen. The results obtained can be learned by Malaysian waqf institutions to further strengthen the waqf collections by optimising the significant variables found in this study. This study is the first to check the effects of the TPB's factors in the context of actual behaviour, which adds more knowledge to the existing waqf literature available in the world.

Developing Muslim Tourist Satisfaction Through Their Sense of Community Amalia, Fatya Alty; Sumarjan, Norzuwana; Suhartanto, Dwi
Jurnal Internasional Penelitian Bisnis Terapan Vol 6 No 02 (2024)
Publisher : Politeknik Negeri Bandung

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The significance of ensuring Muslim tourist satisfaction in fostering loyalty motivates scholars to explore additional influencing factors. This study investigates how a sense of community impacts tourist satisfaction in halal destinations within Muslim-majority countries. By analyzing responses from 306 Muslim tourists from Indonesia and Malaysia using partial least squares (PLS), the findings reveal that specific dimensions of a sense of community—specifically, membership and needs fulfilment—significantly enhance tourist satisfaction. Conversely, the dimensions of influence and shared emotional connection do not significantly impact satisfaction. Moreover, the strength of the relationship between a sense of community and tourist satisfaction varies between Indonesian and Malaysian tourists. This study contributes both practically and theoretically to the tourism sector.

Modeling Adoption Behavior toward Islamic Microfinance: A Comparative Study Between Malaysia and Indonesia Abidin, Nur Liyana Zainal; Suhartanto, Dwi; Burhany, Dian Imanina
Jurnal Internasional Penelitian Bisnis Terapan Vol 6 No 01 (2024)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ijabr.v6i01.382

This study probes the focal factors influencing the intention of young SME leaders to adopt Islamic microfinance. The researchers merged the existing model together with new variables, such as the perception of financial benefits and the perception of financial cost along with awareness, religiosity, and knowledge behind TPB through attitude in order to construct the aid to amplify the predictive efficacy and examine its effects on young SME leaders’ willingness to adopt Islamic microfinance. The research questionnaire was distributed using Google Forms to young SME leaders in Malaysia and Indonesia with a total sample of 300 respondents. Data obtained were then analyzed using partial least squares (PLS) by employing SmartPLS. This study reveals that perceived behavioral control and subjective norms have a positive significant impact on young SME leaders’ intention to adopt Islamic microfinance. The findings underscore the importance of these two elements toward the intention, awareness, and religiosity toward the intention through attitude.

Examining Cash Waqf from the Perspectives of Malaysian Actual Donors Amin, Hanudin; Jam, Nor Syakina; Ring, Patrick J; Suhartanto, Dwi; Mai, Muhamad Umar; Razak, Dzuljastri Abdul; Shaikh, Imran Mehboob
International Journal of Islamic Economics and Finance (IJIEF) Vol. 7 No. 1 (2024): IJIEF Vol 7 (1), January 2024
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/ijief.v7i1.21334

This study examined the cash waqf giving behaviour in Malaysia covering Selangor, Perak, Negeri Sembilan and Pahang. The theory of planned behaviour (TPB) was employed as a point of departure to observe the factors influencing the cash waqf behaviours involving 777. SPSS 27 was then utilised to assess and consider the data to test hypotheses and draw statistical conclusions. The TPB’s factors were instrumental in shaping the expansion of cash waqf giving in Malaysia. The added variable, Islamic altruism was also statistically influential and played an important role in determining the behaviour formation. Besides, in the post hoc analyses, we discovered a mediating role of attitude for the tested and examined independent variables involved. The usefulness of the results obtained was confined to the theory used as well as the geographical areas chosen. The results obtained can be learned by Malaysian waqf institutions to further strengthen the waqf collections by optimising the significant variables found in this study. This study is the first to check the effects of the TPB's factors in the context of actual behaviour, which adds more knowledge to the existing waqf literature available in the world.

Model Financial Distress Di Kalangan Generasi Muslim Milenial: Kajian Literatur Suherlan, Deiana; Suhartanto, Dwi
Prosiding Industrial Research Workshop and National Seminar Vol. 14 No. 1 (2023): Vol 14 (2023): Prosiding 14th Industrial Research Workshop and National Semina
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/irwns.v14i1.5442

Financial distress (kesulitan keuangan), karena dampaknya yang besar, selalu memicu minat ilmuwan untuk menelitinya. Data OJK (Otoritas Jasa Keuangan) menunjukan bahwa generasi milenial menjadi kontributor terbanyak sebagai pihak yang berhutang, tentunya ini menjadi tantangan agar mereka mampu mengelola keuangan dengan baik dan terhindar dari personal financial distress atau kesulitan keuangan. Generasi milenial mempunyai peranan yang sangat penting dalam kegiatan sosial, kemasyarakatan, dan merupakan penggerak ekonomi bangsa. Sehingga, permasalahan terhadap personal financial distress pada generasi milenial menjadi urgensi yang harus diatasi. Literatur mengindikasikan bahwa personal financial distress dipengaruhi oleh banyak faktor. Dikontek Muslim, literatur mengindikasikan bahwa religiositas dan literasi keuangan Islam berpotensi mempengaruhi bagaimana seseorang bersikap dalam menghadapi tekanan hidup, seperti finansial stress. Meski demikian, saat ini studi empiris yang menelaah bagaimana kedua faktor tersebut mempengaruhi tekanan keuangan diantara Muslim belum ada. Studi ini ditujukan untuk menelaah literatur tentang hubungan religiusitas dan literasi keuangan Islam terhadap personal financial distress pada generasi milenial.

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