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All Journal Journal of Indonesian Economy and Business Jurnal Keuangan dan Bisnis Jornal Of Tourism Sciences (Toursci) Journal Of Medicine And Health Sciences (Medisci) Journal Of Economic Sciences (Ekuisci) Journal Of Engineering Sciences (Improsci) Spektrum Industri
Micheline Rinamurti, Micheline
School of Economics Musi
Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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PENGUKURAN TINGKAT KEPUASAN MAHASISWA TERHADAP PROSES PENDIDIKAN BERBASIS METODE ERGO-SERVQUAL DI PTS ‘XYZ’ Rinamurti, Micheline; Setiawan, Heri
Jurnal Keuangan dan Bisnis Vol. 18 No. 2 (2020): Jurnal Keuangan dan Bisnis Volume 18 No. 2, Edisi Oktober 2020
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (345.606 KB) | DOI: 10.32524/jkb.v18i2.67

Abstract

Educational Criteria in Study Program / College Performance Reports and Self-Evaluation Reports on Study Program Accreditation Instruments v4.0, show that user satisfaction is an important aspect of the report structure. This study took data from a study on the satisfaction level of active students of XYZ class 2015-2019 from all study programs. This study uses the Ergo-ServQual method, and the Ergo (Ergonomics) method is used as an analytical tool to provide suggestions for improving student satisfaction levels. The level of satisfaction of XYZ students with the quality of services provided by the XYZ management / management Unit is currently not optimal, as evidenced by the Tangible dimension which is an attribute of the quality of student assessment services on adequacy, accessibility and quality of facilities and infrastructure that have not provided a high level of satisfaction. It needs critical thinking, creativity, and smart work with detailed and rational Key Performance Indicators (KPI
Prototype Design of Ergo-Flexibility Wheelchair Based on Stakeholder Technical Requirements, Zachman Framework Approach, and Nigel Cross Method Integration Setiawan, Heri; Budiyanto, Tri; Rinamurti, Micheline; Budiarto, Dominikus; Dicka Pratama, Yohanes; Alfian, Achmad
Spektrum Industri Vol. 23 No. 2 (2025): Spektrum Industri - October 2025
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/si.v23i2.356

Abstract

The increasing demand for ergonomic and flexible wheelchairs in Indonesia highlights the need for innovation that meets both user needs and national standards. Most wheelchairs circulating in the domestic market are low-cost imported products that do not comply with the ISO 7176 series SNI 09-4663-1998 medical device standard, leading to concerns over safety and quality assurance. This study aims to design an ergo-flexibility wheelchair prototype based on stakeholder technical requirements while identifying gaps in the existing standards to improve product competitiveness and user protection. The research integrates the Zachman Framework according to the FACTS stages with the Nigel Cross seven-step design method. Data were collected through observation, in-depth interviews, and participatory ergonomics focus group discussions. The data analysis employed the Inter-Rater Reliability (IRR) method to determine stakeholder agreement levels. The findings identified seven key technical parameters, stability, maneuverability, mobility, dimensions, strength, durability, and product information, that are essential for wheelchair standardization. The mapping analysis revealed that the current SNI standard primarily emphasizes product strength through drop testing, while other ergonomic and safety factors remain unaddressed. From the evaluation of three design alternatives, Alternative 2 was selected, featuring aluminum material, dimensions of 1000 mm (L), 620 mm (W), and 910 mm (H), a foldable transport design, semi-manual manufacturing, and a weight of 12 kg with an 80 kg load capacity. Prototype testing using a roll machine and static load confirmed its structural reliability and ergonomic performance. The research contributes to advancing national wheelchair standards by integrating stakeholder-driven design parameters, promoting local innovation, and enhancing the competitiveness of Indonesian medical devices.
Co-Authors AA Sudharmawan, AA Alfian, Achmad Anastasia Sri Mendari Catharina, Clara Dominikus Budiarto, Dominikus Fransiska Soejono Heri setiawan Jayawarsa, A.A. Ketut Nurwijayanti Pratama, Yohanes Dicka Sani Susanto Tri Budiyanto