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ANALISIS KUALITAS PELAYANAN JASA PENGIRIMAN PAKET BARANG DAN DOKUMEN DENGAN METODE SERVPERF DALAM UPAYA MENINGKATKAN KINERJA PELAYANAN (Studi Kasus Pada Agen Utama JNE Margonda Raya, Depok) Supiani, Supiani; Ardiansyah, Irfan
UG Journal Vol 7, No 1 (2013)
Publisher : Universitas Gunadarma

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Abstract

Penilaian kualitasjasa pelayanan dalam /oenelitian ini dilakukan imtuk menentukanatribut dan tingkat kepuasaan konsumen terhadap kuolitos atributjasa pelayananPTJNE Depok dengan tnenggunakan metode seivperf. Metode servperfmenentukankualitas layanan dengan tnelakukan pengukuran hanya pada kinerja pelayanan.Teknik pengolahan data yang digunakan dalam penelitian ini meliputi identikasiatribut awal, lalu menentukan keunggulati dan kelemahan layanan dengan analisiskwadran. Berdasarkan hasil perhitungan dengan metode servperf, diketahuibahwa atribut keinginan konsumen termasuk ke dalam kuadran A (prioritasutama). Ini menunjukkan bahwa daftar keinginan konsumen memiliki tingkatkepentingan yang tinggi. Yang masih menunjukkan kinerja (kepuasan) yangkurang adalah variasi jenis tarif logistik regional dan internasional, adanyaIyelayanan Tracing (pelacakan posisi barang), kemauan dan kemampuan karyawanuntuk memberikan informasi mengenai layanan kepada konsumen, dan salurankomunikasi perusahaan yang mudah dihubungi (telp,fax, email, website online,dll). Menghadapi persaingan bisnis yang semakin meningkat PT. JNE hamsmemperhatikan kebutuhan konsumen, terutamaJaktor-faktor penting yang belummemenuhi kepuasan konsumen.
The Use of Diary in Teaching of Writing Recount Texts at SMPN 03 Banjarbaru, South Kalimantan Province Supiani Supiani
Ethical Lingua: Journal of Language Teaching and Literature Vol. 3 No. 1 (2016)
Publisher : Universitas Cokroaminoto Palopo

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Abstract

The objectives of this research is to describe the process of teaching writing recount texts by using diary, to find out the teacher’s problemsand students’ responses toward using diary. The research employs a descriptive qualitative research, in which the instruments come fromobservation, interview and documentation. The subject of this research is an English teacher and 30 students ofthe eight grade of SMPN 03 Banjarbaru in the academic year 2015/2016. Findings show the use of diary in teaching writing recount text could help and develop students’ writing. The teacher explained and instructed in procedural teaching practice to diary usage. However, the problems were limited time at the activities and lack of the teacher’s knowledge. Generally, the use of diary gave a creativity both the teacher and students and made students motivated in learning writing. Thus, diary is one of effective ways to express the students’ ideas in writing because they can tell prior activities or experiences happened.
5+1 Newspaper Organizer: A Classroom Strategy for Developing Students’ Reading Skill Nurlina Nurlina; Supiani Supiani; Iwan Perdana
Jurnal Educatio FKIP UNMA Vol. 7 No. 1 (2021): January-March
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/educatio.v7i1.881

Abstract

The objectives of this study are to investigate the implementation of the 5+1 Newspaper Organizer as a strategy in developing the students’ reading skills and to find out the students’ and teacher’s responses when the 5+1 newspaper organizer strategy is implemented at the teaching and learning activities. The qualitative method is employed in this study in which the data are collected from observation, interview, and documentation at a junior high school in South Kalimantan province, Indonesia. The findings report that the use of 5+1 newspaper organizer contributed positively to students’ reading skill because it helped them find main ideas, the meaning of words, and the explicit and implicit information of the text easily. They worked collaboratively by sharing ideas and learning texts together. They were also engaged with the strategy and felt happy, enthusiastic, and active at the reading class because the teacher gave the students with more opportunity to work in a group without feeling shy or doubt to learn it. Therefore, the 5+1 Newspaper Organizer is an effective strategy for developing students’ reading ability.
Learning to Teach: A Narrative Study of Pre-service EFL Teachers’ Experiences in the Teaching Practicum Program amidst Covid-19 Outbreak Yuli Yana Hardiyanty; Supiani Supiani; Iwan Perdana
Pioneer: Journal of Language and Literature Vol 13 No 2 (2021)
Publisher : Faculty of Letters, Universitas Abdurachman Saleh Situbondo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36841/pioneer.v13i2.1232

Abstract

This study explores pre-service EFL teachers’ experiences in learning to teach English at the teaching practicum program during the COVID-19 Pandemic. The study adopts a qualitative narrative inquiry to capture the pre-service EFL teachers’ events or stories experienced in their learning to teach at schools. Drawing on semi-structured interview data, we found that the majority of the pre-service EFL teachers forced themselves to understand digital literacy and be able to adopt various learning platforms such as Google Classroom, Youtube, Zoom meeting, and Whatsapp in the online teaching at the practicum program during COVID-19 Pandemic. They supposed that those ways were effective enough to deliver learning materials, interact with their students and achieve learning goals. However, during online teaching at the COVID-19 Pandemic, the teaching practicum program did not run well because during the process of online teaching the pre-service EFL experienced various challenges: poor internet connection, lack their participation, and negative attitude. Therefore, the strategies they employed to overcome the teaching challenges were creating a comfortable learning atmosphere by using certain learning platforms, communicating actively with the students’ parents to encourage their online participation, and growing their self-confidence and motivation.
"WE FEEL ANXIOUS AND NERVOUS": THE UNDERGRADUATE ENGLISH STUDENTS' EMOTIONAL EXPERIENCES IN LEARNING TO SPEAK ENGLISH Diyah Nurmasadah; Supiani Supiani; Angga Taufan Dayu
JURNAL EDUSCIENCE (JES) Vol 9, No 2 (2022): Jurnal Eduscience (JES)
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jes.v9i2.3080

Abstract

The purpose of this research was to explore the undergraduate English students’ emotional experience in terms of anxious and nervous feelings and identify the factors contributing to the anxious and nervous feelings of undergraduate English students in learning to speak English. The design of this research employs qualitative narrative approach, in which the researchers attempts to elicit the participants’ emotional experience in learning speaking at the private university in Banjarmasin. In collecting the data, the researchers use semi-structured interview techniques and are analyzed using thematic inductive approach. From the findings revealed that there were three undergraduate students who experienced dominant negative emotions such as anxiety, nervous and shy during learning to speak English, while another student considered that negative emotions did not influence him too much to speak English. There were two main factors that contributing anxiety and nervousness, namely external factors (such as lack of confidence and the environment) and internal factors (such as lacking mastery of grammar and vocabulary).Keywords: Emotional experinces, learning to speak English, undergraduate students
PERAN BIODIGESTER BIOGAS DALAM MENDUKUNG ENERGI BERSIH DI KELOMPOK TANI DESA JAMALI, MANDE, CIANJUR Sari, Sri Purnomo; Salahuddin, Nur Sultan; Hustinawaty, Hustinawaty; Sulardi, Sulardi; Supiani, Supiani; Suger, Herik
Jurnal Pengabdian Kepada Masyarakat Darma Saskara Vol 2, No 1 (2022)
Publisher : Jurnal Pengabdian Kepada Masyarakat Darma Saskara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35760/abdimasug.2022.v2i1.10006

Abstract

Limbah pertanian, seperti feses, urine, dan sisa pakan ternak, dapat digunakan sebagai sumber bahan untuk menghasilkan biogas melalui proses fermentasi anaerobik oleh mikroba. Biogas terdiri dari metana dan karbondioksida yang dihasilkan dari bahan organik, tergantung pada faktor suhu, kelembaban, dan keasaman. Pertumbuhan industri peternakan mengakibatkan masalah lingkungan, terutama penumpukan limbah peternakan sapi yang menciptakan polutan seperti BOD, COD, bakteri patogen, dan polusi udara. Biodigester adalah reaktor kompleks yang menggabungkan bahan organik dengan mikroba tertentu dalam kondisi anaerobik untuk menghasilkan biogas. Desain biodigester bervariasi sesuai lokasi geografis, ketersediaan substrat, dan iklim. Proses fermentasi memakan waktu beberapa minggu untuk menghasilkan energi, dan pengendalian proses menjadi penting untuk menjaga stabilitas. Pengabdian masyarakat ini bertujuan memberikan pelatihan tentang desain dan implementasi biodigester biogas dalam pengembangan energi bersih terbarukan bagi kelompok tani di Desa Jamali, Kabupaten Cianjur. Metodenya mencakup pengembangan biodigester sebagai sumber energi bersih di sektor pertanian. Outputnya mencakup publikasi online, peningkatan daya saing, peningkatan penerapan ilmu pengetahuan dan teknologi, serta peningkatan nilai-nilai kemasyarakatan dalam pendidikan. Publikasi kegiatan ini transparan dan dapat menjadi dasar untuk pendampingan dalam bidang lainnya.
Study of Product and Price Management in Marketing Moringa Tea: (Case of U.D. Wuna Barakati in Muna Regency, Southeast Sulawesi Province) Alimin, Alimin; Supiani, Supiani
Jurnal Nasional Manajemen Pemasaran dan SDM Vol. 5 No. 1 (2024): Jurnal Nasional Manajemen Pemasaran dan SDM
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jnmpsdm.v5i1.1715

Abstract

U.D. Wuna Barakati is the only Moringa tea producer in Muna Regency. To respond to the increasing competition in the Moringa leaf processed beverage business, this company should completely implement a complete marketing mix strategy and appropriate marketing of its Moringa tea product. However, in the meantime, it seems to have relatively neglected the product mix and price mix strategies. This research examines product and price management in marketing Moringa tea at U.D. Wuna Barakati. Product management refers to implementing a product mix strategy, while price management refers to implementing a price mix strategy. The product mix is assessed from its level but is limited to three levels: Core Benefit Products, Basic Products, and Augmented Products. In contrast, the price mix is evaluated on the basis of the approach used to determine it. Primary data was collected using observation, questionnaires, and in-depth interviews, while secondary data was collected through documentary studies. The data was analyzed descriptively and qualitatively through three main steps: data reduction, data presentation, verification, and conclusion. The research results show that, in general, product mix and price mix strategies are applied to marketing Moringa tea at UD. Wuna Barakti is relatively good. However, several things do not support the competitiveness of the business and need to be improved simultaneously, namely: (a) single product variant, (b) low monthly sales value, (c) prices at the consumer level are relatively high, and (d) the issue of one price policy.  
PENANAMAN KELAPA GENJAH SEBAGAI ALTERNATIF TANAMAN LAHAN KERING, UNTUK MENDUKUNG PROGRAM PERTANIAN MAJU DAN BERKELANJUTAN Hady, Lalu Jazuly Khaerul; Afriani, Yunisa; Supiani, Supiani; Putri, Ni Wayan Krisnitha; Prihatiningsih, Dena; Rizqia, Dinda Ayu; Maulana, Randa; Kamuri, Mathildes Inna; Saefatullah, Arsy; Misbahuddin, Misbahuddin
Jurnal Wicara Vol 1 No 5 (2023): Jurnal Wicara Desa
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/wicara.v1i4.3443

Abstract

Sukaraja village is a village with fairly low rainfall. This causes various problems in agriculture. The problems generally faced are the difficulty of irrigating agricultural land, and the lack of diversity in the types of plants that can be cultivated due to the lack of knowledge of the villagers about the types of plants that can be cultivated on dry land. This activity aims to find alternative crops in the form of dwarft coconut varieties that quickly adapt to dry land conditions. This activity was carried out with the stages of selecting dwarft coconut seeds, preparing the planting land, planting dwarft coconut seeds, and watering and fertilizing dwarft coconut plants. The results obtained from this activity are the selection of several varieties of dwarft coconut seeds, the utilization of land for planting dwarft coconut seeds ready and in accordance with the implementation method, after the availability of seeds and land then planting dwarft coconut seeds, then maintenance is carried out by watering and fertilizing regularly. Based on the results of research conducted by the author during the Real Work Lecture activities in Sukaraja Village, dwarft coconut plants can be an alternative crop suitable for planting on dry land.
Hubungan antara Pengetahuan dan Pergaulan Siswa dengan Kebiasaan Merokok Supiani, Supiani; Yanti, Eka Mustika
JOURNAL OF MIDWIFERY SCIENCE Vol 3 No 1 (2023): Jurnal of Midwifery Science
Publisher : Universitas Kader Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54816/jms.v3i1.1060

Abstract

Rokok merupakan salah satu penyebab utama kematian di dunia. Menurut data World Health Organization (WHO), rokok menyebabkan lebih dari 5 juta kematian setiap tahunnya dan diperkirakan akan mencapai 10 juta kematian per tahun hingga tahun 2020. Sekitar 70% dari total kematian tersebut terjadi di negara-negara berkembang. Di Indonesia, Lembaga Demografi Universitas Indonesia melaporkan bahwa pada tahun 2021 terdapat 427.948 kematian akibat penyakit yang berkaitan dengan konsumsi rokok, yang setara dengan 1.172 kematian per hari atau sekitar 22,5% dari total kematian nasional. Penelitian ini bertujuan untuk menganalisis hubungan antara tingkat pengetahuan dan pergaulan siswa dengan kebiasaan merokok di SMP Negeri 1 Selong pada tahun 2023. Penelitian ini menggunakan desain survei analitik dengan pendekatan cross-sectional, di mana seluruh variabel independen (pengetahuan dan pergaulan) serta variabel dependen (kebiasaan merokok) dikumpulkan dalam waktu yang bersamaan. Populasi dalam penelitian ini berjumlah 80 siswa, dengan sampel sebanyak 66 responden yang diperoleh melalui teknik accidental sampling. Hasil analisis univariat menunjukkan bahwa sebanyak 50,0% responden pernah merokok dan 50,0% tidak pernah merokok. Berdasarkan tingkat pengetahuan, mayoritas responden (90,9%) memiliki pengetahuan tinggi, sementara hanya 9,1% yang memiliki pengetahuan rendah. Dari segi pergaulan, sebanyak 31,8% responden memiliki pergaulan yang baik, sedangkan 62,8% lainnya tergolong dalam pergaulan yang kurang baik. Analisis bivariat menggunakan uji Chi-square menunjukkan bahwa tidak terdapat hubungan yang bermakna antara tingkat pengetahuan dengan kebiasaan merokok (p = 0,199 > α = 0,05). Selain itu, tidak ditemukan hubungan yang signifikan antara pergaulan siswa dengan kebiasaan merokok (p = 0,290 > α = 0,05). Berdasarkan temuan ini, hasil penelitian diharapkan dapat menjadi bahan pertimbangan bagi pihak terkait dalam upaya meningkatkan program pelayanan
Inventarisasi dan Eksplorasi Etnobotani Karo Sebagai Pestisida Alami di Desa Lau Solu Kecamatan Mardingding Supiani, Supiani; Yatira, Nanda; Simatupang, Elsa Maria Br; Syam, Nasywa Kamila; Tarigan, Yunita Sabrina Br; Pasaribu, Nurraifani
Journal of Management Education Social Sciences Information and Religion Vol 2, No 2 (2025): September 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/mesir.v2i2.5833

Abstract

Artikel ini bertujuan untuk menginventarisasi jenis-jenis tumbuhan lokal yang dijadikan sebagai pestisida alami dan mendeskripsikan bentuk eksplorasi pengolahan tumbuhan lokal sebagai pestisida alami pada etnik Karo di Desa Lau Solu, Kecamatan Mardingding, Kabupaten Karo. Metode penelitian yang akan diterapkan dalam penelitian ini ialah kualitatif dengan pendekatan pragmatis. Metode dan pendekatan dipilih sejalan dengan tujuan penelitian agar mampu mendeskripsikan berbagai jenis tumbuhan lokal dan kegunaannya secara praktis dalam bentuk aneka eksplorasi pengolahan obat. Teknik pengumpulan data melalui 1). observasi dengan memperhatikan ragam jenis tumbuhan lokal dan bentuk pengolahan yang dilakukan masyarakat Karo sebagai pestisida alami 2). wawancara mendalam diperlukan untuk mampu menjawab pengetahuan lokal dalam pengolahan tumbuhan lokal sebagai warisan budaya Karo. Hasil penelitian diproleh terdapat tujuh jenis tanaman lokal etnik Karo yang dapat dijadikan sebagai pestisida alami, diantaranya tuba, balong terotong, bahing, mbako gara, belo, sere, dan mimba. Beragam pengelolaan yang dilakukan sehingga mencapai hasil akhir untuk dijadikan sebagai pestisida, seperti pencarian bahan, pencucian, pengeringan, pefermentasian, dan lain sebagainya hingga dapat dijadikan masyarakat Karo sebagai pestisida alami. Penelitian ini urgen dilakukan dalam mendukung Sustainable Development Goals dalam lingkup kesehatan lingkungan untuk menuju lingkungan sehat bebas residu sekaligus mendukung pemajuan objek budaya dalam domain kearifan lokal.