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All Journal Jurnal Fakultas Ekonomi : OPTIMAL Jurnal Ekonomi
Holy Latifah Hanum
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Economics, Econometrics & Finance

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Analisis Kepuasan Pelayanan Keuangan Berdasarkan Kemampuan Kerja, Prosedur Pelayanan, dan Kualitas Pelayanan Nurul Huda Agustiani; Dhias Fajar Widya Permana; Holy Latifah Hanum; Ismiyati Ismiyati; Mar’atus Sholikah
Optimal: Jurnal Ekonomi dan Kewirausahaan Vol 15 No 1 (2021): Optimal: Jurnal Ekonomi dan Kewirausahaan
Publisher : Fakultas Ekonomi Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/optimal.v15i1.2889

Abstract

This study aims to determine the influence of work capability, service procedures and service quality on service satisfaction in the Sub Division of Finance, Faculty of Sports Science, Universitas Negeri Semarang (UNNES). Quantitative research is used in research. The number of respondents to the study was 248 persons and taken with simple random sampling techniques. The questionnaire, interview, and observation methods are methods in collecting data for this research. The results found that work capability has a significance of 0.000, service procedures have a significance of 0.001, and service quality has a significance of 0.000. Thus, all independent variables, namely work capability, service procedures, and quality of service, significantly influence the satisfaction of financial services in the Sub Division of Finance at Faculty of Sports Science, UNNES. Service satisfaction will create customer trust, so institutions need to pay attention to the components that affect it, such as the work capabilities of employees, service procedures, and quality of service. Therefore, this research dramatically contributes to the sustainability of quality services and satisfies customers at the Faculty of Sports Sciences, UNNES.
THE IMPROVEMENT OF EMPLOYEE PERFORMANCE THROUGH EMPLOYEE COMPETENCE, WORK FACILITIES, WORK DISCIPLINE, AND ORGANIZATIONAL COMMUNICATION Nurul Huda Agustiani; Ismiyati, Ismiyati; Mar’atus Sholikah; Holy Latifah Hanum; Dian Fithra Permana
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

This study aims to determine what factors affect the performance of employees at the Finance Department of Universitas Negeri Semarang (Unnes). This type of research is quantitative research. The population in this study were all employees of the Finance Section of Unnes, amounting to 75 people. The sampling technique carried out in this study uses probability sampling with a proportional random sampling technique. The number of samples was determined using the Slovin formula with 63 people. The method of collecting data is the questionnaire method. The data analysis method used is multiple regression analysis. The analysis results show that the factors that influence employee performance are employee competence, work discipline, organizational communication, and work facilities. These variables have a significant value of less than 0.05, which is 0.000. For this reason, the four variables proved to affect employee performance significantly. Of the four variables, the organizational communication variable occupies the lowest position, so for employee performance to increase in the Finance section of Unnes, employees are expected to communicate well with superiors or other employees.
Co-Authors Dhias Fajar Widya Permana Dian Fithra Permana Ismiyati Ismiyati Ismiyati, Ismiyati Mar’atus Sholikah Nurul Huda Agustiani