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All Journal Jurnal Fakultas Ekonomi : OPTIMAL Saintara : Jurnal Ilmiah Ilmu-Ilmu Maritim Jurnal Ekonomi Jurnal Indonesia Mengabdi (JIM)
Mar’atus Sholikah
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Religion Aerospace Engineering Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Analisis Kepuasan Pelayanan Keuangan Berdasarkan Kemampuan Kerja, Prosedur Pelayanan, dan Kualitas Pelayanan Nurul Huda Agustiani; Dhias Fajar Widya Permana; Holy Latifah Hanum; Ismiyati Ismiyati; Mar’atus Sholikah
Optimal: Jurnal Ekonomi dan Kewirausahaan Vol 15 No 1 (2021): Optimal: Jurnal Ekonomi dan Kewirausahaan
Publisher : Fakultas Ekonomi Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/optimal.v15i1.2889

Abstract

This study aims to determine the influence of work capability, service procedures and service quality on service satisfaction in the Sub Division of Finance, Faculty of Sports Science, Universitas Negeri Semarang (UNNES). Quantitative research is used in research. The number of respondents to the study was 248 persons and taken with simple random sampling techniques. The questionnaire, interview, and observation methods are methods in collecting data for this research. The results found that work capability has a significance of 0.000, service procedures have a significance of 0.001, and service quality has a significance of 0.000. Thus, all independent variables, namely work capability, service procedures, and quality of service, significantly influence the satisfaction of financial services in the Sub Division of Finance at Faculty of Sports Science, UNNES. Service satisfaction will create customer trust, so institutions need to pay attention to the components that affect it, such as the work capabilities of employees, service procedures, and quality of service. Therefore, this research dramatically contributes to the sustainability of quality services and satisfies customers at the Faculty of Sports Sciences, UNNES.
Analisis Penanganan Penyandaran Kapal untuk Menghindari Container Delay Mahsunah E. Rahayuningsih; Candra O. Putri; Mar’atus Sholikah; Deri Herdawan; Marselia Marselia
SAINTARA Vol 7 No 2 (2023): SAINTARA (September 2023)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Akademi Maritim Nusantara Cilacap

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52475/saintara.v7i2.221

Abstract

PT Indo Container Lines is an international transportation firm that offers import/export, stevedoring, freight forwarding, and agency services. The investigation of ship berthing handling at PT Indo Kontainer Sarana BUP Multipurpose Terminal is the primary focus of this study. There are a number of underlying issues that need to be addressed in this study, including: the nature of the process by which container delays occur during ship berthing; the nature of the factors that contribute to such delays; the nature of the impact that results from such delays; and the nature of the agent's efforts to overcome such delays. The purpose of this study is to find ways to reduce the time it takes for ships to dock, which would otherwise cause the consignee to wait longer for their shipment and result in higher Terminal Handling Charges (THC). Ship berthing procedures and container loading and unloading operations at storage facilities for stacked cargo are included. This study employs the descriptive research approach and gathers its data via observation, interviews, documentation, and a review of the relevant literature. According to the study's findings, the problem with the MV Icon Corintus's berth might be solved if the ships, agents, and loading/unloading procedures all worked together more efficiently. This is done so that BUP PT Indo Kontainer Sarana doesn't have to pay extra to deal with ships parked at the port, disassemble containers, and stack them. Agents are responsible for docking ship operations, such as maintaining damaged engines or defective loading and unloading equipment.
SOSIALISASI DALAM MENINGKATKAN PARTISIPASI MASYARAKAT TERHADAP ORGANISASI SOSIAL FATAYAT DI DESA GENTING KECAMATAN TEMBALANG KOTA SEMARANG Maulia Indana Zulfa; Abidin, Zaenal; Mar’atus Sholikah
Jurnal Indonesia Mengabdi Vol. 4 No. 1 (2025): Jurnal Indonesia Mengabdi (JIM)
Publisher : Tahta Media Grup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55080/jim.v4i1.1500

Abstract

The purpose of this community service is to increase public awareness and participation in the Fatayat social organization through outreach activities in Genting Village, Tembalang District, Semarang City. It is also hoped that it can increase public understanding and awareness regarding the importance of active involvement in social organizations through structured and participatory outreach activities. This community service was carried out at the Genting Village Hall, Tembalang District, Semarang City. Participants in this community service consisted of: regular female religious study group members from Genting Village, Tembalang District, Semarang City. This community service used lecture and question and answer methods in a discussion forum at the Genting Village Hall, Tembalang District, Semarang City. This activity also gave rise to the initiative to form a community working group to support social programs in the village. The constraints that occurred during the training were that there were several religious study group members who had not been touched by the outreach
THE IMPROVEMENT OF EMPLOYEE PERFORMANCE THROUGH EMPLOYEE COMPETENCE, WORK FACILITIES, WORK DISCIPLINE, AND ORGANIZATIONAL COMMUNICATION Nurul Huda Agustiani; Ismiyati, Ismiyati; Mar’atus Sholikah; Holy Latifah Hanum; Dian Fithra Permana
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine what factors affect the performance of employees at the Finance Department of Universitas Negeri Semarang (Unnes). This type of research is quantitative research. The population in this study were all employees of the Finance Section of Unnes, amounting to 75 people. The sampling technique carried out in this study uses probability sampling with a proportional random sampling technique. The number of samples was determined using the Slovin formula with 63 people. The method of collecting data is the questionnaire method. The data analysis method used is multiple regression analysis. The analysis results show that the factors that influence employee performance are employee competence, work discipline, organizational communication, and work facilities. These variables have a significant value of less than 0.05, which is 0.000. For this reason, the four variables proved to affect employee performance significantly. Of the four variables, the organizational communication variable occupies the lowest position, so for employee performance to increase in the Finance section of Unnes, employees are expected to communicate well with superiors or other employees.
Co-Authors Candra O. Putri Deri Herdawan Dhias Fajar Widya Permana Dian Fithra Permana Holy Latifah Hanum Ismiyati Ismiyati Ismiyati, Ismiyati Mahsunah E. Rahayuningsih Marselia Marselia Maulia Indana Zulfa Nurul Huda Agustiani Zaenal Abidin