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All Journal Jurnal Fakultas Ekonomi : OPTIMAL Jurnal Ekonomi Ulil Albab
Nurul Huda Agustiani
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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Analisis Kepuasan Pelayanan Keuangan Berdasarkan Kemampuan Kerja, Prosedur Pelayanan, dan Kualitas Pelayanan Nurul Huda Agustiani; Dhias Fajar Widya Permana; Holy Latifah Hanum; Ismiyati Ismiyati; Mar’atus Sholikah
Optimal: Jurnal Ekonomi dan Kewirausahaan Vol 15 No 1 (2021): Optimal: Jurnal Ekonomi dan Kewirausahaan
Publisher : Fakultas Ekonomi Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/optimal.v15i1.2889

Abstract

This study aims to determine the influence of work capability, service procedures and service quality on service satisfaction in the Sub Division of Finance, Faculty of Sports Science, Universitas Negeri Semarang (UNNES). Quantitative research is used in research. The number of respondents to the study was 248 persons and taken with simple random sampling techniques. The questionnaire, interview, and observation methods are methods in collecting data for this research. The results found that work capability has a significance of 0.000, service procedures have a significance of 0.001, and service quality has a significance of 0.000. Thus, all independent variables, namely work capability, service procedures, and quality of service, significantly influence the satisfaction of financial services in the Sub Division of Finance at Faculty of Sports Science, UNNES. Service satisfaction will create customer trust, so institutions need to pay attention to the components that affect it, such as the work capabilities of employees, service procedures, and quality of service. Therefore, this research dramatically contributes to the sustainability of quality services and satisfies customers at the Faculty of Sports Sciences, UNNES.
THE IMPROVEMENT OF EMPLOYEE PERFORMANCE THROUGH EMPLOYEE COMPETENCE, WORK FACILITIES, WORK DISCIPLINE, AND ORGANIZATIONAL COMMUNICATION Nurul Huda Agustiani; Ismiyati, Ismiyati; Mar’atus Sholikah; Holy Latifah Hanum; Dian Fithra Permana
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

This study aims to determine what factors affect the performance of employees at the Finance Department of Universitas Negeri Semarang (Unnes). This type of research is quantitative research. The population in this study were all employees of the Finance Section of Unnes, amounting to 75 people. The sampling technique carried out in this study uses probability sampling with a proportional random sampling technique. The number of samples was determined using the Slovin formula with 63 people. The method of collecting data is the questionnaire method. The data analysis method used is multiple regression analysis. The analysis results show that the factors that influence employee performance are employee competence, work discipline, organizational communication, and work facilities. These variables have a significant value of less than 0.05, which is 0.000. For this reason, the four variables proved to affect employee performance significantly. Of the four variables, the organizational communication variable occupies the lowest position, so for employee performance to increase in the Finance section of Unnes, employees are expected to communicate well with superiors or other employees.
Integrasi Sistem Perencanaan, Sistem Aset, dan Sistem Pengadaan menuju PTN BH UNNES yang Unggul Nurul Huda Agustiani; Wiyanto, Agung; Kholiq Budiman
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 5 No. 2: Januari 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v5i2.13915

Abstract

Perubahan Status UNNES dari PTN BLU ke PTN BH melalui Peraturan Pemerintah Nomor 36 Tahun 2022 menjadikan UNNES memiliki kemandirian baik non akademik dan akademik. Salah satu kemandirian non akademik adalah tata kelola organisasi dimana diatur lalui peraturan rektor. PTN BH UNNES telah menetapkan tata kelola organisasi melalui Peraturan Rektor nomor 11 Tahun 2023. Perubahan tata kelola harus diikuti perubahan sistem informasi sebagai sistem pendukung untuk memudahkan jalannya organisasi. Selain perubahan sistem informasi harus bersifat simpel, praktis, dan tidak banyak. Untuk itu perlu adanya intregrasi sistem informasi yang saling terkait. salah satunya adalah intregrasi MyUNNES Keuangan konten Perencanaan, Aset, dan MyUNNES-eProc. Penelitian ini telah menghasilkan intergrasi sebagai berikut; 1. MyUNNES-Keuangan konten Perencanaan dan Aset: Intergrasi yang telah dilakukan adalah tampilnya akun belanja modal dan beserta besarannya yang ada di konten perencanaan di konten RKAMU aset. Operator RKAMU tinggal melakukan detail belanja modal yang akan dilakukan. 2. MyUNNES-Keuangan konten Aset dan MyUNNES-eProc: RKAMU hasil intregrasi akan tampil di MyUNNES-Proc dengan detail kode barang, nama barang, spesifikasi barang, jumlah barang, unit pengusul, dan anggaran. Berdasarkan hasil uji kepada pengguna yaitu operator RKAMU, merasa puas terhadap hasil intregrasi. Sistem intergrasi ini perlu dilanjutkan untuk diintergrasikan ke sistem keuangan dan akuntansi.
Co-Authors Budiman, Kholiq Dhias Fajar Widya Permana Dian Fithra Permana Holy Latifah Hanum Ismiyati Ismiyati Ismiyati, Ismiyati Mar’atus Sholikah wiyanto, Agung