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All Journal JURNAL ILMIAH SOCIETY International Journal of Tourism Business Research
Selvy R Kalele, Selvy R
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Economics, Econometrics & Finance Environmental Science Social Sciences

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Journal : International Journal of Tourism Business Research

 1 
Do Tourism Events Affect Lodging Occupancy Rates? A Case Study Of The Tomohon International Flower Festival, North Sulawesi Province Kalele, Selvy; Mauren M. Mandagi; Dianne O. Rondonuwu; Bernadain D. Polii; Jemmy Pangemanan; Vesty Like Sambeka; Silvana Mewengkang
Jurnal Internasional Riset Bisnis Pariwisata Vol 3 No 2 (2024): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v3i2.1411

Abstract

This paper aims to examine the impact of the Tomohon International Flower Festival on the occupancy rate of lodging. The International event began in 2006 and until now is still being held because it is considered capable of marketing the tourist attractions in the city of Tomohon. Indeed, every time this event is held, it is certain that many tourists and come to visit the location of the activity, because the distance from Manado to Tomohon is > 24km, allowing many guests to come from surrounding cities. It is suspected that guests may stay at hotels in Manado and not stay in Tomohon.The survey was conducted on 100 staff representing different managerial levels; top management, middle management and lower management at 3 different lodgings namely Grand Master Hotel, Emitta Villa and Gardenia Country with the assumption of representing the status of hotel stars, which are in Tomohon City. The analysis used is validity and reliability, simple linear regression and F test. The results showed that there was an effect of the implementation of the flower festival in Tomohon on the occupancy rate of guests at lodging in the city.
Does The Service Quality Of Banquet Hall Staff Affect The Guest Satisfaction? A Case Study At Hotel Peninsula Manado Kalele, Selvy; Watung, Enrico Aldo; Kondoj, Telly H. I.; Sendow, Deby Christiani; Permana, Dimas E.; Solang, Jeanlly A.; Towoliu, Benny Irwan
Jurnal Internasional Riset Bisnis Pariwisata Vol 4 No 1 (2025): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v4i1.2126

Abstract

This study aims to examine the effect of service quality provided by staff in the banquet hall on guest satisfaction in organizing events at the Peninsula Hotel Manado. Based on the findings of researchers, every time there is an event, staff often get complaints against the organizer, and it has become a hot issue developing outside the hotel, but it is still in the local Manado context. However, this will have an impact on the hotel if this is allowed and not handled properly. Through the survey method, research was conducted by distributing questionnaires to 100 respondents, and analyzed using simple linear regression, Spearman rank correlation, and the coefficient of determination. The result is that there is an influence of service quality on guest satisfaction, and there is a positive relationship between the two variables; the independent variable contributes to the dependent variable. Although the relationship and contribution are minor.
Co-Authors Benny Irwan Towoliu Bernadain D. Polii Deby Cnristiyani Sendow Dianne O. Rondonuwu Jemmy Pangemanan Kondoj, Telly H. I. Mauren M. Mandagi Permana, Dimas E. Silvana Mewengkang Solang, Jeanlly A. Vesty Like Sambeka Watung, Enrico Aldo