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All Journal Journal of Hospitality Accommodation Management Journal of Innovative and Creativity Journal of Tourism and Hospitality Analysis
I Wayan Seniartha
Politeknik Pariwisata Bali
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Kualitas Kepemimpinan Guest Service Centre Supervisor Pada Masa Pandemi Covid-19 Di Padma Resort Legian Ni Komang Widiastari; I Wayan Seniartha; I Gusti Ayu Putu Wita Indrayani
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.259 KB) | DOI: 10.52352/jham.v1i1.716

Abstract

This writing aims to determine the leadership quality of the Guest Service Center Supervisor during the Covid-19 Pandemic at Padma Resort Legian. Data obtained by interview and questionnaire techniques. Data analysis in this study is descriptive qualitative. In this paper, the data obtained are as follows: the results of a questionnaire regarding the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian. There are ten dimensions to measure the leadership quality of the guest service center supervisor during the COVID-19 pandemic at Padma Resort Legian.  From the results of the discussion, it can be seen that the dimension "having authority and charisma" gets a score of 2.56 which means it is not good, this is because the supervisor's actions are still not firm to employees, then the dimension "able to make decisions" gets a value of 3.18 which means neutral  , this is because supervisors are still hesitant in acting and have not been optimal in dealing with problems, the dimension of "having initiative" gets a value of 3.25 which means neutral, this is because supervisors lack sensitivity to a problem.  Thus, supervisors are expected to be more assertive in taking action against employees who are less disciplined, accustomed to training themselves by handling their own problems and having a greater sense of initiative.
Understanding Flight Attendant Motivation Through Maslow's Hierarchy Theory I Wayan Sunarsa; I Wayan Seniartha; Ni Ketut Sekarti; Ni Ketut Iswarini; Putu Gede Eka Darmaputra
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2036

Abstract

This study aims to understand the work motivation of flight attendants at Hotel X through the application of Maslow's Hierarchy of Needs Theory. Maslow's theory offers an effective framework for identifying and analyzing the various levels of needs that influence employee motivation, particularly in the context of housekeeping work. The methodology used was a qualitative approach with in-depth interviews with flight attendant employees. The results showed that the flight attendants' basic needs, such as salary and security, were generally met, although there were aspects that needed improvement, such as the maintenance of work equipment. Good social relationships and recognition of employee contributions significantly increased their sense of self-worth and motivation. Employees also showed high career aspirations and a desire for further development. Recommendations for Hotel X include improving the efficiency of work equipment replacement, strengthening safety and health, conducting team-building activities, implementing a reward program, providing career training, and regularly evaluating programs to improve employee motivation and well-being.
Understanding Room Attendant Motivation Through Maslow's Hierarchy Theory I Wayan Sunarsa; I Wayan Seniartha; Ni Ketut Sekarti; Ni Ketut Iswarini; Putu Gede Eka Darmaputra
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2949

Abstract

Penelitian ini bertujuan untuk memahami motivasi kerja pramugraha di Hotel X melalui penerapan Teori Hierarki Kebutuhan Maslow. Teori Maslow menawarkan kerangka kerja yang efektif untuk mengidentifikasi dan menganalisis berbagai tingkatan kebutuhan yang memengaruhi motivasi karyawan, khususnya dalam konteks pekerjaan housekeeping. Metodologi yang digunakan adalah pendekatan kualitatif dengan wawancara mendalam terhadap karyawan pramugraha. Hasil penelitian menunjukkan bahwa kebutuhan dasar pramugraha, seperti gaji dan rasa aman, umumnya terpenuhi, meskipun ada aspek yang perlu ditingkatkan, seperti pemeliharaan alat kerja. Hubungan sosial yang baik dan pengakuan terhadap kontribusi karyawan secara signifikan meningkatkan rasa harga diri dan motivasi mereka. Karyawan juga menunjukkan aspirasi karir yang tinggi dan keinginan untuk berkembang lebih jauh. Saran yang dapat diberikan terhadap Hotel X adalah perlu meningkatkan efisiensi penggantian alat kerja, memperkuat keamanan dan kesehatan, mengadakan kegiatan team-building, menerapkan program penghargaan, menyediakan pelatihan karir, serta rutin mengevaluasi program untuk meningkatkan motivasi dan kesejahteraan karyawan.
Housekeeping Supervision and Operational Performance: Evidence from a Five-Star Hotel in Bali Diego Gilang Armada; I Wayan Seniartha; I Made Sucipta Adnyana
Journal of Tourism and Hospitality Analysis (JoTHA) Vol. 2 No. 1 (2025): Journal of Tourism and Hospitality Analysis
Publisher : HeadWay Research & Developemnt

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Housekeeping supervision plays a critical role in maintaining operational quality and ensuring consistent service standards in the hospitality industry. This study aims to examine the supervisory role of housekeeping supervisors in maintaining operational quality at Conrad Bali. A qualitative case study approach was employed, with data collected through semi-structured interviews, direct observations, and document analysis. The participants included the Executive Housekeeper, housekeeping supervisors, and room attendants selected through purposive sampling. Data were analyzed using thematic analysis following the interactive model of Miles, Huberman, and Saldaña. The findings reveal that housekeeping supervisors contribute significantly to operational quality through effective planning, staff coordination, quality inspections, employee coaching, and cross-departmental communication. These supervisory practices ensure compliance with hotel standards, improve employee performance, enhance operational efficiency, and support guest satisfaction. Despite challenges such as high occupancy and staffing constraints, adaptive leadership and effective communication enable supervisors to maintain service consistency. The study highlights the strategic role of housekeeping supervisors in achieving operational excellence and provides practical insights for hotel management to strengthen supervisory competencies and sustain high-quality hospitality services.
Co-Authors Diego Gilang Armada I Gusti Ayu Putu Wita Indrayani I Made Sucipta Adnyana I Wayan Sunarsa, I Wayan Iswarini, Ni Ketut Ni Ketut Sekarti Ni Komang Widiastari Putu Gede Eka Darmaputra