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All Journal International Journal of Social Science and Business Jurnal Ilmiah Manajemen dan Bisnis JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Gastronomi Indonesia TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management LACULTOUR: Journal of Language and Cultural Tourism International Journal of Applied Research in Tourism and Hospitality Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Jurnal Penelitian Pendidikan Indonesia TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata Journal of Hotel Management
I Gusti Ayu Putu Wita Indrayani
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Other

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PENGARUH PROGRAM PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN HOTEL BERBINTANG DI BALI: MOTIVASI KERJA SEBAGAI VARIABEL PEMEDIASI Putu Wita Indrayani, I Gusti Ayu
JURNAL KEPARIWISATAAN Vol 16 No 2 (2017): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research was conducted by taking sampling of 39 hotels spread across North Bali (Jembrana), East Bali (Kintamani), South Bali (Nusa Dua, Kuta, Legian), West Bali (Singaraja), and Central Bali (Ubud). This study aims to identify the mediation role of work motivation on the relationship of career development and employee performance of star hotels in Bali. To achieve this objective, this study used survey design to collect data from 139 respondents. The research hypothesis test used multiple linear regression analysis with Statistical Package for Social Science (SPSS) 22 for Windows. To test the mediation effect the causal step method was applied in the Multiple Regression Analysis method. The results showed thatthere is significant influence among latent variables. Career development has a positive and significant impact on work motivation and employee performance. Work motivation also proved to have a positive and significant impact on employee performance. In addition, work motivation, which is mediation variable between career development and employee performance, indicates partial mediation. In general, these results are consistent with previous studies.
FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT SISWA SMK UNTUK MELANJUTKAN PENDIDIKAN KE PERGURUAN TINGGI VOKASI PARIWISATA DI PROVINS! BALI Sri Sulistyawati, Ni Luh Ketut; Eka Darmaputra, I Putu Gede; Putu Wita Indrayani, I Gusti Ayu; Sri Rukmiyati, Ni Made
JURNAL KEPARIWISATAAN Vol 14 No 1 (2015): Jurnal Kepariwisataan
Publisher : Pusat penelitian & Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruhfaktor instrinsik dan ekstrinsik terhadap minat siswa SMK untuk melanjutkan pendidikan ke jenjang yang lebih tinggi. Desain survei digunakan untuk mengumpulkan data dari para responden, yaitu 96 siswa SMK Pariwisata di Provinsi Bali. Pengujian hipotesis penelitian menggunakan metode analisis Linier berganda dengan aplikasi program Statistical Package for Social Science (SPSS) 17 for Windows. Hasil penelitian menunjukan bahwa faktor intrinsik (kualitas, karir, dan ekonomi) serta faktor ekstrinsik (lingkungan keluarga, lingkungan masyarakat, penghasilan orang tua, dan pendidikan orang tua) secara simultan berpengaruh positif dan signifikan pat.la minat siswa SMK untuk melanjutkan pendidikan ke perguruan tinggi vokasi pariwisata. Secara parsial, aspek kualitas pada faktor intrinsik tidak berpengaruh signifikan terhadap minat, begitu pula dengan aspek pendidikan serta penghasilan orang tua pada faktor ekstrinsik. Dibandingkan faktor ekstrinsik, faktor intrinsik memiliki pengaruh dominan terhat.iap minat.
EVALUASI KINERJA MAHASISWA SEKOLAH TINGGI PARIWISATA NUSA DUA BALI DALAM MELAKSANAKAN PROGRAM PRAKTIK KERJA NYATA I Gusti Ayu Putu Wita Indrayani
JURNAL BISNIS HOSPITALITI Vol 6 No 1 (2017): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v6i1.100

Abstract

This study aims to determine the performance of students of Bali Tourism Institute in implementing a real working practice program (a.k.a PKN), especially for the students of Hospitality Department. In-depth interview techniques were conducted on five key informants at five credible hotels in Bali. The results showed that the performance of STPNB students during implementing PKN program in the industry is considered good enough. There are five dimensions used to measure student performance such as work quality, quantity of work, timeliness, work efficiency, and independence. Of the five dimensions, it can be seen that the dimension of quality of work and independence received a very positive assessment of the informants. In addition, the authority factor is the most dominant factor in influencing performance compared to other factors such as effectiveness and efficiency, discipline, and initiative. Based on the key informants, there are several important efforts to improve the work competence of Bali Tourism Institute students in industry, such as adjustment for curriculum, textbook, and teaching materials; Implementation of learning collaborative learning model, and implementation of periodic training / training activities.
MEMBANGUN KEUNGGULAN DAYA SAING MELALUI RESOURCE-BASED APPROACH I Gusti Ayu Putu Wita Indrayani; I Gusti Putu Ngurah Budiasa; I Gusti Agung Gede Witarsana
JURNAL BISNIS HOSPITALITI Vol 4 No 1 (2015): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v4i1.125

Abstract

Penelitian ini bertujuan untuk memperoleh model yang tepat dalam membangun strategi keunggulan daya saing melalui Resource-based Approach. Secara khusus penelitian ini juga ingin mengungkap dan mendeskripsikan informasi yang berhubungan dengan profil keunggulan daya saing hotel berbintang di Bali, mekanisme yang dilakukan dalam menciptakan keunggulan daya saing, serta implikasi keunggulan daya saing terhadap kinerja bisnis yang spesifik. Data primer dikumpulkan dengan metode semi structure in-depth interview dan observasi partisipatori terhadap narasumber yang dipilih berdasarkan metodepurposive sampling. Narasumber dalam penelitian ini adalah pimpinan puncak hotel. Hasil penelitian menunjukan bahwa keunggulan daya saing hotel di Bali merupakan keunggulan daya saing yang berkualitas serta dikembangkan secara konsisten dan berkesinambungan. Mekanisme yang dilakukan dalam membangun keunggulan daya saing konsisten dengan teori yang dikemukakan oleh Grant (1991). Keunggulan daya saing berimplikasi terhadap kinerja perusahaan yang diukur dengan pencapaian tingkat pengembalian investasi dan penguasaan pangsa pasar terbesar dibandingkan dengan pesaing
PERAN MEDIASI KEPUASAN KERJA DAN KOMITMEN ORGANISASIONAL PADA HUBUNGAN STRESS KERJA DENGAN INTENSI KELUAR KARYAWAN I Gusti Ayu Putu Wita Indrayani
JURNAL BISNIS HOSPITALITI Vol 1 No 1 (2012): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v1i1.154

Abstract

Penelitian ini bertujuan mengidentifikasi peran mediasi komitmen organisasi dan kepuasan kerja pada hubungan stress kerja dengan intensi keluar karyawan. Desain survei digunakan untuk mengumpulkan data dari para responden yaitu semua karyawan yang bekerja pada Nusa Dua Beach Hotel. Responden harus memenuhi dua kriteria, yaitu karyawan tetap dan karyawan kontrak yang sudah bekerja minimal satu tahun. Metode penentuan sampel menggunakan proportionate stratified sampling. Pengujian hipotesis penelitian menggunakan metode Partial Least Square (PLS) dengan aplikasi smartPLS. Untuk mengujimediasi digunakan metode causal step pada Analisis Regresi Bertingkat dengan aplikasi SPSS versi 17.0. Hasil penelitian menunjukan bahwa terdapat pengaruh antar variabel laten secara signifikan. Stress kerja berpengaruh negatif dan signifikan terhadap intensi keluar. Kepuasan kerja dan komitmen organisasional berpengaruh positif dan signifikan terhadap intensi keluar. Selain itu, kepuasan kerja dan komitmen organisasional yang merupakan variabel mediasi antara stress kerja dan intensi keluar menunjukan efek mediasi sebagian. Secara umum, hasil ini konsisten dengan penelitian sebelumnya.
Pengaruh Gaya Kepemimpinan terhadap Motivasi Kerja Karyawan Departemen Housekeeping di Hotel A Ubud Ni Putu Diah Sri Maharani; I Gusti Ayu Putu Wita Indrayani; Ni Desak Made Santi Diwyarthi
JURNAL BISNIS HOSPITALITI Vol 10 No 1 (2021): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v10i1.451

Abstract

The competition in this industry has become extremely tight as the number of star and non-star hotels in Bali increased in 2019, reaching 4,323 hotels. The goal of this study was to examine the impact of the leadership style on the work motivation of employees in the Hotel A Ubud's Housekeeping Department. The participants in this study were all employees of the Hotel A Ubud's Housekeeping Department. In this study, a saturated sample or census technique was used for sampling. In this study, simple regression analysis was used for data analysis. The analysis results show that leadership style has a positive and significant effect on employee work motivation. As a result, the better the application of a leadership style in a company, the higher the work motivation. The findings of this study have implications for the development of hotel policies aimed at increasing employee work motivation by paying attention to the leader's style and character while leading his subordinates. However, it is expected that future research will examine the effect of these two variables on a broader scope using a longitudinal approach, so that the research results can be generalized.
Klasifikasi Keluhan Tamu Mengenai Pelayanan Front Office di The Westin Resort Nusa Dua Bali Berdasarkan Ulasan pada Tripadvisor Putu Diana Ayu Pratiwi; I Gusti Ayu Putu Wita Indrayani; I Made Sucipta Adnyana
JURNAL BISNIS HOSPITALITI Vol 10 No 2 (2021): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v10i2.620

Abstract

The purpose of this study is to discover the reasons and effects of recurring complaints based on the classification of guest complaints about Front Office services at The Westin Resort Nusa Dua Bali, in order to identify alternative methods to reduce the number of guest complaints. The data was gathered through documentation on TripAdvisor and an interview with the Front Office Manager, and the data analysis technique applied was descriptive qualitative. The analysis's findings revealed the reasons and consequences of guest complaints about Front Office services, which were classified into two categories: service-related complaints and attitudinal issues. Furthermore, the front office service procedures have not achieved 100 percent compliance with the SOP during the guest cycle. In the case of attitudinal complaints and service-related complaints, the reason of the complaints was determined as a disparity in SOP. This research was effective in enhancing comprehension of the reasons and effects of guest complaints regarding Front Office services on Online Travel Agents. Based on the research that has been conducted, suggestions should be addressed to hotel management as an alternate option to reduce problems that have occurred by enrolling in training.  
PENGARUH PROGRAM PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN HOTEL BERBINTANG DI BALI: MOTIVASI KERJA SEBAGAI VARIABEL PEMEDIASI I Gusti Ayu Putu Wita Indrayani
JURNAL KEPARIWISATAAN Vol 16 No 2 (2017): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v16i2.75

Abstract

The research was conducted by taking sampling of 39 hotels spread across North Bali (Jembrana), East Bali (Kintamani), South Bali (Nusa Dua, Kuta, Legian), West Bali (Singaraja), and Central Bali (Ubud). This study aims to identify the mediation role of work motivation on the relationship of career development and employee performance of star hotels in Bali. To achieve this objective, this study used survey design to collect data from 139 respondents. The research hypothesis test used multiple linear regression analysis with Statistical Package for Social Science (SPSS) 22 for Windows. To test the mediation effect the causal step method was applied in the Multiple Regression Analysis method. The results showed thatthere is significant influence among latent variables. Career development has a positive and significant impact on work motivation and employee performance. Work motivation also proved to have a positive and significant impact on employee performance. In addition, work motivation, which is mediation variable between career development and employee performance, indicates partial mediation. In general, these results are consistent with previous studies.
FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT SISWA SMK UNTUK MELANJUTKAN PENDIDIKAN KE PERGURUAN TINGGI VOKASI PARIWISATA DI PROVINS! BALI Ni Luh Ketut Sri Sulistyawati; I Putu Gede Eka Darmaputra; I Gusti Ayu Putu Wita Indrayani; Ni Made Sri Rukmiyati
JURNAL KEPARIWISATAAN Vol 14 No 1 (2015): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v14i1.211

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruhfaktor instrinsik dan ekstrinsik terhadap minat siswa SMK untuk melanjutkan pendidikan ke jenjang yang lebih tinggi. Desain survei digunakan untuk mengumpulkan data dari para responden, yaitu 96 siswa SMK Pariwisata di Provinsi Bali. Pengujian hipotesis penelitian menggunakan metode analisis Linier berganda dengan aplikasi program Statistical Package for Social Science (SPSS) 17 for Windows. Hasil penelitian menunjukan bahwa faktor intrinsik (kualitas, karir, dan ekonomi) serta faktor ekstrinsik (lingkungan keluarga, lingkungan masyarakat, penghasilan orang tua, dan pendidikan orang tua) secara simultan berpengaruh positif dan signifikan pat.la minat siswa SMK untuk melanjutkan pendidikan ke perguruan tinggi vokasi pariwisata. Secara parsial, aspek kualitas pada faktor intrinsik tidak berpengaruh signifikan terhadap minat, begitu pula dengan aspek pendidikan serta penghasilan orang tua pada faktor ekstrinsik. Dibandingkan faktor ekstrinsik, faktor intrinsik memiliki pengaruh dominan terhat.iap minat.
Surviving the COVID-19 Pandemic: Hoteliers’ Resilience I Gusti Ayu Putu Wita Indrayani
International Journal of Social Science and Business Vol. 5 No. 4 (2021): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i4.38459

Abstract

The COVID-19 pandemic has impacted the entire world. The industry experienced a significant downturn. Unprecedented global travel restrictions and government instructions to stay at home are causing the most significant disruption to the global economy. Many hotel employees have been laid off both formally and informally in the current pandemic situation. It results in people losing their income. This study aims to analyze the strategies used by human resources in the tourism sector, especially hospitality, which has been affected by the COVID-19 pandemic to survive in the middle. This study uses an approach using descriptive analysis. Informants who previously worked in the tourism sector and made Covid-19 adapt and implement various strategies simultaneously to survive and be resilient during the pandemic. The methods used to collect data are questionnaires and interviews. The analysis in this study was conducted using a qualitative descriptive method. The research findings reveal the dominance of the strategies adopted by key informants. Entrepreneurial orientation, motivation and effort are the most prominent approaches in an active strategy to solve problems. Former hoteliers gain resilience to survive during the pandemic by empowering skills from past work experience in star hotels and conducting retraining programs through government policies. Human resources in the tourism sector are expected to foster social-based entrepreneurship or opportunities and needs-based entrepreneurship so that businesses remain stable in the future.
Co-Authors Ariesa, Kadek Wahyu Armeli Armeli Armeli, Armeli Clearesta Adinda Desak Made Febri Purnama Sari I Gede Darmawijaya I Gede Darmawijaya I Gusti Agung Gede Witarsana I Gusti Ayu Manuati Dewi I Gusti Ayu Niken Launingtya I Gusti Ngurah Agung Suprastayasa I Gusti Putu Ngurah Budiasa I Gusti Wayan Murjana Yasa I Kadek Arisanjaya I Made Sucipta Adnyana I Made Sucipta, Adnyana I Putu Arya Mahardika I Wayan Gede Supartha I Wayan Seniartha I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Komang Ari Herlia Listianti Komang Sri Widiantari Kristiari, Oniek Made Uttari Pitanatri Ni Kadek Indri Meliati Ni Ketut Iswarini Ni Ketut Sekarti Ni Komang Widiastari Ni Luh Dita Priliani Ni Luh Putu Dewi Trisna Yanti Ni Luh Supartini Ni Made Rukmiyati Ni Made Sri Rukmiyati Ni Made Tirtawati Ni Nengah Trisna Prawiti NI NYOMAN SUCI ARTHINI . Ni Putu Diah Sri Maharani Ni Putu Eka Trisdayanti Ni Putu Selina Venysia Pitanatri, Made Uttari Praditya, Kadek Regi Pramana, I Wayan Arya Yudha Galang Prananta, I Komang Yoga Priliani, Ni Luh Dita Purwastuti Eko Sucahyo Puspa Adi, Ida Ayu Sri Putra, I Nyoman Pebriandika Sukawati Putra, Putu Eka Purnama Putu Diana Ayu Pratiwi Putu Gede Eka Darmaputra Putu Saroyini Piartrini Pynatih, Putu Deny Mahendra Safitri, Ni Komang Santi Diwyarthi, Ni Desak Made Sari, Ni Made Dewi Nirmala Seniartha, I Wayan Sri Rukmiyati, Ni Made Sucahyo, Purwastuti Eko Sulistyawati, Ni Luh Ketut Sri Swandeni, Ni Kadek Tayana, Putu Diva Adhi Wayan Audina Mahesa Putri Widiantini, Ni Luh Putu Erin Wulan Dari, Ni Wayan Yadnya, I Gede Parta